Increase in monthly line rental charges without no...

I have been with BT for a year now on the Unlimited Evening and Weekend plan. When we signed up a year ago, we just wanted basic line rental, but for some reason were given the Evening and Weekend plan at the same cost. Knowing that our year's contract was due to finish soon, we thought about leaving last month to go with a rival company charging us less, but decided to stay with BT to avoid the hassle. We have just recieved the first bill for the next year of our contract, and found that we are now being charged £3 a month more than last month (£16.60 instead of £13.60). It seems we are now paying the full price for the Evening and Weekends plan, despite never having requested this service in the first place.
Frankly, we cannot afford this increase. We were not given any notice of this increase, or sent any information warning us that if we wanted to leave it would have to be done before 25th March. I do not want the Evening and Weekend plan, but I know that BT will not let us out of our contract until next March. How can i change our contract so we are paying the same line rental as we were before?
I would like to say that I think it is extremely unethical to enter people into new contracts automatically without making them aware of the costs and terms.

Seems that the 1st contract would of been an package offer of some sort, when you renewed they simply continued the same package but put you onto full (normal) prices. Standard practice if you don't try and negotiate a deal, worth trying to speak to sales. Thaye should of talked you through the new contract price if you phoned them to renew. if it was a auto renewal advised (iirc) one month in advance then I would of thought it would have the new contract prices on the paper/email (that they should of sent)
edit: or even contact the mods to try and help http://bt.custhelp.com/app/contact_email/c/4951
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Similar Messages

Line Rental Charges

Hello, I'm thinking of upgrading to Infinity 2. I have currently have a 'BT Local Together' service alongside a 'BT Broadband Option 3', for which I currently pay Line Rental.
Have not decided yet if I want to keep the 'BT Local Together' service.
Upgrading to Infinity 2 would also incur line rental.
So, would I pay just ONE line rental charge (e.g. £15.45 per month for Infinity 2 only), or TWO lots of line rental (for Infinity 2 and BT Together)?
How does it work?
Any help appreciated.

You only pay one line rental, your existing broadband line is simply upgraded to Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT refuse to refund the 12 months line rental they...

Dear BT,
This is about the 6th or 7th time I have had to explain this scenario across various phone-calls and emails:
I moved into a new house back in September, after which I went onto the BT website and set-up an order for Broadband. I opted to pay the 12 months line rental up-front (£141) in order to get a slight redution in price.
My original phoneline and broadband activation date was the 24th September. This activation date was missed. Two days after it was missed I received a phone call from BT saying there had been a "technical issue" with my order. They said that in order to proceed with the installation, it would be necessary to cancel the existing order I had set-up online, and create an entirely new, identical order. I was told that if I paid another 12 months line rental up-front I would be given a new activation date, and that as the old order was being cancelled by BT I would get a full refund on the money I had already paid within 15 working days. I agreed to this and paid another 12 months line rental.
On the new activation date a few days later (October 2nd) my broadband was connected and has worked flawlessly since.
A few days after that I started to receive emails and text message from BT saying that an engineer would soon be on his way to my new house to finish the installation of my order. After a few emails and phonecalls back and forth with BT in which I stated repeatedly that an engineer appointment was unecessary because my phoneline was working correctly, it transpired that my original order had not been cancelled (the engineer appointment BT were keen to schedule related to the order that BT had supposedly cancelled). After this was discovered BT cancelled my original order and again reiterated that I would be due a full refund on the original 12 months line rental I had paid, but that it might take up to another 15 working days.
It has now been over 15 working days. I emailed customer services last Friday asking what the status of my refund was. I received a phone call at work today (Monday), the gist of which was BT telling me that I am not eligible for a refund because it was me that originally requested for my services to be transferred to a new order. As I was on the phone at work I did not have much time to speak to the person from BT (to explain the above scenario on yet another occasion), so I asked them politely to phone me back at 6pm this evening. Somewhat predictably I have not been phoned back.
I am clearly not getting anywhere with the various people at the BT call centre, so, I open this to any of the mods on this forum for advice (as I noticed on other threads the mods here seem to be more helpful than my current experiences with the BT call centre, who I am beginning to lose patience with) on what action to take next in order to get a refund on the money I am owed? Will BT eventually refund the money they said on numerous occasions they would give me back?
Chris

Hi malfunct,
Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Line Rental Charge Rise - if already on a one-year...

I have a ONE-YEAR Unlimited Anytime Plan with BT which commenced on 16th July 2010. On renewal, the letter stated unequivocally that calls would cost £4.99 per month and line rental £12.79 per month 'for another year'. There is, therefore, no way BT can increase line rental for this contract, which does not end till July 2011.
Do others in this position agree?

I agree - have you spoken to them as if you have paperwork saying the cost will be a certain amount for a certain period they they're in breech of contract if they increase it. However, please check the small print as they usually get around it this way.

Could someone explain line rental charge?

I was looking at BT Infinity deals and saw that it costs £26 a month which is a good price for up to 76mb speed, however it also says you have to pay £15.99 line rental too. So its not £26 its £41.99!
Is this correct? I have been with my current provider for nearly 2 years and all I have to pay is £15 a month for the service, no line rental rubbish.
Our house already has BT phone service, surely that is what the line rental thing is?
Solved!
Go to Solution.

Your line rental is what you presently pay for your phone line rental. It is not over and above that. You would continue to pay for that and add on the broadband cost of £26 or what ever it is giving you a total cost of £41.99. ie. no extra line rental.
You will find that all ISP's that use the phone lines to deliver broadband will have in their small print that a phone line is needed which means you would be paying the £15.99 with them as well either directly or by having to pay BT for the phone line as you are doing now.

Line Rental Increase/Cancellation

I'm currently on a bundle with BT paying £21 a month for Infinity 2 Broadband & Anytime calls. On top of that I pay the standard £14.60 a month line rental.
Just received notification that the line rental is going up and I know that gives me the right to cancel which I would like to do.
However, the £21 Broadband & Calls bundle is staying the same. So can I cancel the whole lot or is it only the line rental I can cancel?

Hi scrabble123
I have managed to cancel all of my package, on the basis of the line rental increase. According to BT's own FAQ's on the main website you have to have a BT line for any of their broadband packages. As the line rental is increasing and you cannot use your package without BT line then it equates that you cannot actually access what you are paying for!!! You might well have to get it escalated to a manager and then complaints but I finally got the phone call after about a week saying I could leave without cancellation fees! It also appears that not many of the people at BT customer service know about the 10 day notification period in which you are allowed to cancel, so you will have to tell them!!!

Linesaver Line Rental

Today I have signed up for BT Linesaver following the receipt of a letter from BT. I have paid the £113.88 upfront online today.
Linesaver gives you a reduction in the line rental if you pay 12 months line rental up front. I addition to saving a couple of quid on month I also won't get the increase in line rental applied to my account in October when charges rise.
I received my phone bill a couple of days ago which included line rental at the old price up to 14th October 2010. This bill will be paid by Direct Debit in the next few days.
What I would like to know is whether BT will amend that bill to the take into account the reduced line rental or credit my next bill with the overpayment.
I know I can phone them and ask but it's such a pain calling their call centre and pressing buttons and listening to endless messages before you speak to someone.
Has anyone experience of Linesaver?
Solved!
Go to Solution.

Hi George, this isn't really solved, because BT have a very clumsy, outdated payment procedure. Yes, you will get your old line rental back, but not until your next bill. So you will have paid them twice for the month, for no good reason or benefit. I have taken them to task about this, and Lord knows the service staff are lovely, but BT refuses to have a dynamic payments system which reflects your status in real time. It makes me wild, and if I weren't getting a decent deal, I wouldn't put up with it. Please complain strongly, because they won't do anything about it if people put up with it. My Line Saver is due for renewal, so I followed the auto-link, but it is trying to get me to pay by debit card, and I want to pay by credit card, and it is sending me round in circles. I now have to contact them to get it sorted. Honestly, with today's technology as well!
Sincerely,
Carol.

Questions regarding how I pay my Line Rental Bill ...

Hi BT, I'm currently a BE Broadband customer, I was a BT Broadband customer back in the days when you had BT Home Hub 1.0 and 8mb packages which i was only getting like 5-6mb, 0.3mb upload and constant speed caps on my connection to 1mb. You guys didn't have true unlimited usage back then so being a gamer and someone that frequently downloads I changed to BE broadband. They gave me a steady 11mb connection with 1.3mb upload speed which I've been satisfied with. But now BE Broadband has been sold off to Sky which I don't think I want to be apart of as I've heard a lot of bad feedback and I really do not want to be forced into paying their line rental if I where to switch to Sky Unlimited.
So now I'm considering coming back to BT Broadband, knowing that you've probably improved over the years. I hope so. I know you have this whole BT Infinity going now but my area doesn't support fibre optic broadband and probably never will because I've looked on the BT Openreach website and it says there are no plans for my area to be installed with fibre optics which I would of wanted to have but oh well. What are the chances of my internet speed being the same as it is now with BE Broadband? I don't see why it would go any slower. Are your upload speeds around the same?
Also I have a question regarding the payment methods of your BT Line rental. I'm currently already on the BT line rental on the anytime calling plan. I pay the bill quarterly every 3 months, which I'm comfortable with. What confuses me is when I select the package to order BT Unlimited + Calls I only have the option to select Monthly Line Rental or Line Rental Saver. Why am I able to pay my phone every 3 months if those are the only two options? I'd prefrably want to stick to how I pay my phone bill. So further more how should I go about ordering BT Unlimited broadband without it interfering with my currrent BT line rental? I just want BT Broadband unlimited along side my current BT line rental method of pay. Would I still be eligible for the 6 months free and the gift card. Is the BT Home Hub 4 that comes with it free also? Also one more question, I'd need my MAC code from BE Broadband right?

This is a community forum. The people on here are other BT customers.
The speeds have certainly improved but only if BT's equipment at your exchange supports ADSL2/2+. If not, you'll get what you had before. While the speeds have improved, the same can't be said for the customer service. Upload on ADSL2+ can be up to about 1.2M. On ADSLMax, it's still capped at 448K.
BT like to combine broadband and phone on one bill. So if you get line rental and broadband, they will send you one monthly bill for both. You might be able to get them separately, but not through the web site. Try sales on 0800 800 150.

Line saver and Monthly line bill

Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?

NigelS wrote:
Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?
I have to say that my experience was exactly opposite to yours and exactly what it should have been. I was both reminded on my bill and sent a reminder email.
Here is an extract from the reminder email:
"Your Line Rental Saver is ending on 19-10-2011
Stick with line rental saver, and you'll carry on saving £46.80 a year. Just pay £120 for your annual line rental upfront - which is the equivalent of £10 a month.
You'll need to visit www.bt.com/rentalsaver after 19-10-2011 to renew."
and from the bill:

Line Rental (Saver) prices

I've just read
Line Rental Saver costs £169.90 for 12 months of Standard Line Rental. For orders placed from 9th May the cost will be £183.48.
Is this correct is there a price rice occuring imminently ?
Solved!
Go to Solution.

It was a email from BT - usual Libby Barr signature received early today.
This appears to be a genuine email as account details info matches mine.
Effectively it is advising that my line rental saver period is coming to an end soon (which is true) and giving me the options.
It reads
Don't miss out. Pay in advance again for your monthly line rental with Line Rental Saver to carry on saving.
It is easy to save again. Simply:
Have your debit or credit card ready to pay the one off charge
Click here to pay in advance again with Line Rental Saver
You may see a charge for monthly line rental on your next bill. But don't worry, if you renew Line Rental Saver, we'll refund any monthly line rental you may have been charged for the time after you renewed.
Line Rental Saver costs £169.90 for 12 months of Standard Line Rental. For orders placed from 9th May the cost will be £183.48.
If you choose not to reorder Line Rental Saver you'll return to Standard Line Rental (£16.99), which must be paid by Direct Debit. If you cancel your Direct Debit, we'll move you to Line Rental Plus (£18.99) – www.bt.com/linerentalplus

Primus line rental with bt total broadband is it p...

I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?

mykeyb wrote:
I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?
Hi mykeyb,
Unfortunately you need the line rental with BT to have BT broadband,
You could save some money buy using Line Rental Saver, where you pay a reduced line rental charge up front.
have a read here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Discount for paying line rental up front

Do BT still give a discount if you pay your monthly line rental a year in advance? If so how do you do it? Thank you.

It's called Line Rental Saver and is currently £159.84, roughly 12 months for the price of 10.
It can be ordered here:
https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...

Getting charged twice for line rental this month, ...

My previous line rental saver ended on the 27/11/13 ,due to a few factors including a line fault which got repaired on 12/12/13 I had not renewed the LRS anyhow late on the 13/12/13 I attempted to pay online to renew LRS due to the first attempt failing for some reason, took me 15 mins into the next day to complete the ordering payment process To cut a long story short in my account i have a bill which is including line rental @ the full rate, and under my payments i can see that £20.60 has been debited from the £141.00 (cost of LRS) so in effect it would appear that BT are charging me twice, So today i rang bt explained this problem to them, they checked my account and confirmed what i was referring to , I explained that i did not want to be charged twice in one month and then credited back one line rental fee next month, I was then told that this was changed to no payment taken from bank this month , but billed for Dec and Jan calling plan +any calls that aren't included next month , which i don't have an issue with, But i'm not convinced that this will happen, as the bill for line rental this month hasn't been amended as yet, so if someone could double check this that would be great , as i don't want charging twice for line rental nor do i see that i should be

Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
I have 2 options though ,i have 7 days from 14/12/13 to cancel LRS for a full refund as per the notice given during payment process,
or they can amend the bill and either not charge me for line rental ( ie per bill) or refund the £20.60 debited from the LRS cedit of £141 that i paid

Multiple independent devices on Single installation with independent monthly rental charges

Hi Experts,
4 Independent single register based devices installed (Tech+ Billing) in a single installation with same time slice. There is only monthly rental charges for each independent meter. No meter reading required and NO consumption charges. I believe we can do this scenario. Can anybody advise for any consequences?
Note: number of devices can change from 2/3/4.

Hi,
How are you going to satisfy the meter read orders to make it billable without entering the meter reads? If you do not need any meter read, can't you use any flat rate / time dependent prices? The amount output will be same but you will not be using any settle* variant program. You may use any Lumsum* variant program. If you do not use the devices for entering meter read, do you have any requirement of installing the devices with the utility installation?
Thanks.
Nirmalya

Line rental increase from December to £14.70 witho...

I've seen in the press that line rental will go up by 90p this december. Also, oher charges will be going up too.
Well guess what, my salary has not gone up twice in one year. I will be switching my landline to o2 and keeping their broadband. I was waiting until my contract with o2 expired then get bt infinity however, that will not be happening now.
BT - do you really want everyone to stop using their landine? I cannot justify the increases.
If you're trying to get money back for the broadband roll out, then wack it on broadband.
Regards,
Martyn
Angry, soon to be ex BT customer

djh22 wrote:
I guess all the others will increase their charges in line just like the Gas and Electricity companys do
I hope you are not insinuating that they are all conspiring to rip there customers off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Increase in monthly line rental charges without no...

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