Line Rental Charge Rise - if already on a one-year...

I have a ONE-YEAR Unlimited Anytime Plan with BT which commenced on 16th July 2010. On renewal, the letter stated unequivocally that calls would cost £4.99 per month and line rental £12.79 per month 'for another year'. There is, therefore, no way BT can increase line rental for this contract, which does not end till July 2011.
Do others in this position agree?

I agree - have you spoken to them as if you have paperwork saying the cost will be a certain amount for a certain period they they're in breech of contract if they increase it. However, please check the small print as they usually get around it this way.

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Line Rental Charges

Hello, I'm thinking of upgrading to Infinity 2. I have currently have a 'BT Local Together' service alongside a 'BT Broadband Option 3', for which I currently pay Line Rental.
Have not decided yet if I want to keep the 'BT Local Together' service.
Upgrading to Infinity 2 would also incur line rental.
So, would I pay just ONE line rental charge (e.g. £15.45 per month for Infinity 2 only), or TWO lots of line rental (for Infinity 2 and BT Together)?
How does it work?
Any help appreciated.

You only pay one line rental, your existing broadband line is simply upgraded to Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Increase in monthly line rental charges without no...

I have been with BT for a year now on the Unlimited Evening and Weekend plan. When we signed up a year ago, we just wanted basic line rental, but for some reason were given the Evening and Weekend plan at the same cost. Knowing that our year's contract was due to finish soon, we thought about leaving last month to go with a rival company charging us less, but decided to stay with BT to avoid the hassle. We have just recieved the first bill for the next year of our contract, and found that we are now being charged £3 a month more than last month (£16.60 instead of £13.60). It seems we are now paying the full price for the Evening and Weekends plan, despite never having requested this service in the first place.
Frankly, we cannot afford this increase. We were not given any notice of this increase, or sent any information warning us that if we wanted to leave it would have to be done before 25th March. I do not want the Evening and Weekend plan, but I know that BT will not let us out of our contract until next March. How can i change our contract so we are paying the same line rental as we were before?
I would like to say that I think it is extremely unethical to enter people into new contracts automatically without making them aware of the costs and terms.

Seems that the 1st contract would of been an package offer of some sort, when you renewed they simply continued the same package but put you onto full (normal) prices. Standard practice if you don't try and negotiate a deal, worth trying to speak to sales. Thaye should of talked you through the new contract price if you phoned them to renew. if it was a auto renewal advised (iirc) one month in advance then I would of thought it would have the new contract prices on the paper/email (that they should of sent)
edit: or even contact the mods to try and help http://bt.custhelp.com/app/contact_email/c/4951
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Could someone explain line rental charge?

I was looking at BT Infinity deals and saw that it costs £26 a month which is a good price for up to 76mb speed, however it also says you have to pay £15.99 line rental too. So its not £26 its £41.99!
Is this correct? I have been with my current provider for nearly 2 years and all I have to pay is £15 a month for the service, no line rental rubbish.
Our house already has BT phone service, surely that is what the line rental thing is?
Solved!
Go to Solution.

Your line rental is what you presently pay for your phone line rental. It is not over and above that. You would continue to pay for that and add on the broadband cost of £26 or what ever it is giving you a total cost of £41.99. ie. no extra line rental.
You will find that all ISP's that use the phone lines to deliver broadband will have in their small print that a phone line is needed which means you would be paying the £15.99 with them as well either directly or by having to pay BT for the phone line as you are doing now.

Questions regarding how I pay my Line Rental Bill ...

Hi BT, I'm currently a BE Broadband customer, I was a BT Broadband customer back in the days when you had BT Home Hub 1.0 and 8mb packages which i was only getting like 5-6mb, 0.3mb upload and constant speed caps on my connection to 1mb. You guys didn't have true unlimited usage back then so being a gamer and someone that frequently downloads I changed to BE broadband. They gave me a steady 11mb connection with 1.3mb upload speed which I've been satisfied with. But now BE Broadband has been sold off to Sky which I don't think I want to be apart of as I've heard a lot of bad feedback and I really do not want to be forced into paying their line rental if I where to switch to Sky Unlimited.
So now I'm considering coming back to BT Broadband, knowing that you've probably improved over the years. I hope so. I know you have this whole BT Infinity going now but my area doesn't support fibre optic broadband and probably never will because I've looked on the BT Openreach website and it says there are no plans for my area to be installed with fibre optics which I would of wanted to have but oh well. What are the chances of my internet speed being the same as it is now with BE Broadband? I don't see why it would go any slower. Are your upload speeds around the same?
Also I have a question regarding the payment methods of your BT Line rental. I'm currently already on the BT line rental on the anytime calling plan. I pay the bill quarterly every 3 months, which I'm comfortable with. What confuses me is when I select the package to order BT Unlimited + Calls I only have the option to select Monthly Line Rental or Line Rental Saver. Why am I able to pay my phone every 3 months if those are the only two options? I'd prefrably want to stick to how I pay my phone bill. So further more how should I go about ordering BT Unlimited broadband without it interfering with my currrent BT line rental? I just want BT Broadband unlimited along side my current BT line rental method of pay. Would I still be eligible for the 6 months free and the gift card. Is the BT Home Hub 4 that comes with it free also? Also one more question, I'd need my MAC code from BE Broadband right?

This is a community forum. The people on here are other BT customers.
The speeds have certainly improved but only if BT's equipment at your exchange supports ADSL2/2+. If not, you'll get what you had before. While the speeds have improved, the same can't be said for the customer service. Upload on ADSL2+ can be up to about 1.2M. On ADSLMax, it's still capped at 448K.
BT like to combine broadband and phone on one bill. So if you get line rental and broadband, they will send you one monthly bill for both. You might be able to get them separately, but not through the web site. Try sales on 0800 800 150.

Primus line rental with bt total broadband is it p...

I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?

mykeyb wrote:
I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?
Hi mykeyb,
Unfortunately you need the line rental with BT to have BT broadband,
You could save some money buy using Line Rental Saver, where you pay a reduced line rental charge up front.
have a read here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Don't sign up with BT line rental for a year if yo...

I thought I'd already posted this, but must be on some other site.
I took out and paid for a year's worthof line rental with BT at the beginning of the year as it was more reasonable than paying by the quarter and they promised it would save me money. I was not told at any time that I would be paying an effectively extra £4.50 per quarter because I was not making enough calls with BT. The salesperson knew I was not and have not been with BT for calls for a number of years due to their call prices getting silly but did not tell me that this extra money would be deducted form my account. No one told me until my query today! I am on very low income of 7,200 p/a so every penny is much needed for vets, car etc, and daily living. I feel that I have been cheated on by BT and will be leaving them as soon as I am able.

Actually you did post in " Bill & Call packages".
Look no one on here can really help you out apart from the mods who are the only BT reps here.
Why don't you fill in this form ane explain what happened with a loink back to this post. They might be able to help you. It might be 2 or 3 days before they pick up on the message, but give them a try.
Fill in the form here:
http://bt.custhelp.com/app/contact_email/c/4951
All the best
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT Unlimited Broadband & 3rd party Line Rental

Hi All
Just had my renewal notification through that my annual line rental expires at the end of January 2014. In a bid to try and keep costs down, I've searched the internet and discovered that a company called Primus offer a line rental only package (no calls) for £72 per year, opposed to the £141 that BT charge. Admittedly the Primus package includes no calls whatsoever, but we're a 3 mobile phone household now, so there's no need for us to make calls on our landline - the only purpose the landline servers is to provide us with broadband.
Therefore, is it currently possible to leave BT mid broadband contract as my line provider, maintaining my broadband contract? I did use to be with the Post Office, and there was a time a couple of years ago when my line rental was paid to the Post Office, and my broadband was paid to BT.
Anyone got any advice or experience?

You would be best reading this Multi Play Service Agreement (MPSA)
Its not very clear, but it seems to imply that you must maintain your BT line until the broadband contract expire, whenever that is.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Charged for Line rental saver package but it's not...

Okay, so my first experiences with BT haven't been the best I'll be honest. On Friday 8 June I ordered BT Infinity Opt 2 with the Line Rental Saver package and Anytime calls package. All seemed to go through and the payment of £129 went out of my account almost straight away. Then on Saturday 9 June I received a phone call from someone at BT (for the sake of easing confusion, I'll call him Guy A). So, Guy A told me that there had been an issue processing my payment for the line rental save and that I would need to purchase it again once my infinity had been set up, whilst in the process of this though the line cut out. He then tried to call me back around 5 minutes later only to be cut off again. At this point I decided to call BT cust services myself to find out what was going on and spoke to Guy B, he wasn't sure and so put me on hold to go speak with someone, during this time Guy A called me back and told me to hang up on Guy B, so I did. He then carried on explaining that any money taken from my account would be paid back straight away as it hasn't really been taken (whatever that means), he then said goodbye and went. Once I put the phone down I received a voicemail message from Guy B saying that there was nothing actually wrong with my order and that I simply need to call back BT and confirm a few details to get the order submitted. So, I called back and spoke to Guy C. I explained all of the above to guy C and he had a look at my account, he thought that there might have been an issue with my engineer date and so asked if I was happy to change it to the 26 June from the 25 June, which I was. So he did this, but then realised that the issue lies in that I am migrating both phone and broadband from O2 and that I need to have a BT phone line before they can install Infinity for me. He said that he would cancel my Infinity order for me and that I would need to re-order BT Total Broadband online, and instead of choosing Infinity to choose just the standard broadband option 3, and that once this is installed to call up and upgrade to Infinity. I confirmed that he was going to cancel my Infinity Order and then hung up, I went online and ordered BT Total Broadband again, with the line rental saver and anytime call package. I then realised that Guy C hadn't told me how long a refund on the line rental saver from infinity would take, so I called BT cust service again and Spoke to Woman A, she had a look for my original order but couldn't actually find it in the system, so she looked for my new order and couldn't find that either, she advised me that it can take 48hrs for an order to show in her system and to call back on Monday 11 June to check the status' of my cancelled Infinity order and my new BT Total Broadband order. ---> Read next comment.

So, I called back today only to be told that my Infinity order is still going ahead and that they will install the phone line on the 26 June and Infinity on 27 June instead. I mentioned to the woman I was speaking to that I had already placed another order and she assured me that this would be automatically cancelled when they see that there is a duplication in the system. I then asked about the whole thing with my Line Rental Saver package. She had a look but couldn't see that I had chosen that option at all from the Infinity order (worrying) and that my latest order wasn't even showing in the system.
She advised me to call my bank and check to see with them if they have any pending refunds on my account, so I did. And, surprise surprise I don't.
So, right now I'm £258 down and BT have no record of my ordering the line rental saver... Please can someone have a look into this, or assure me that I will be refunded both amounts. I'm so worried right now that I'm going to be batteling with BT for months on end to get my money back when I really can't afford it.
Been with BT for less than 4 day and I'm already starting to regret the decision.
Regards,
Joe
P.s. Sorry for the super long post, but I needed to get everything down.

Getting charged twice for line rental this month, ...

My previous line rental saver ended on the 27/11/13 ,due to a few factors including a line fault which got repaired on 12/12/13 I had not renewed the LRS anyhow late on the 13/12/13 I attempted to pay online to renew LRS due to the first attempt failing for some reason, took me 15 mins into the next day to complete the ordering payment process To cut a long story short in my account i have a bill which is including line rental @ the full rate, and under my payments i can see that £20.60 has been debited from the £141.00 (cost of LRS) so in effect it would appear that BT are charging me twice, So today i rang bt explained this problem to them, they checked my account and confirmed what i was referring to , I explained that i did not want to be charged twice in one month and then credited back one line rental fee next month, I was then told that this was changed to no payment taken from bank this month , but billed for Dec and Jan calling plan +any calls that aren't included next month , which i don't have an issue with, But i'm not convinced that this will happen, as the bill for line rental this month hasn't been amended as yet, so if someone could double check this that would be great , as i don't want charging twice for line rental nor do i see that i should be

Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
I have 2 options though ,i have 7 days from 14/12/13 to cancel LRS for a full refund as per the notice given during payment process,
or they can amend the bill and either not charge me for line rental ( ie per bill) or refund the £20.60 debited from the LRS cedit of £141 that i paid

CHARGED TWICE FOR LINE RENTAL/BROADBAND ETC

I had paid my line rental/broadband etc ( unlimited calls broadband) in advance as normal,the line was then changed over into husbands name, and he is paying line rental etc (seperate billing) but I am still being billed for the same. I have called e/mailed and been assured that this has been sorted,but I have now received an e/mail for november bill. BT are expecting to get payment from my husband and from me for the same package. If I pay this they will have there money twice for the same package. I called bt again yesterday and have been assured I will receive an amended bill by e/mail,but this has not happened. Can Any-one give me advice please

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Linesaver Line Rental

Today I have signed up for BT Linesaver following the receipt of a letter from BT. I have paid the £113.88 upfront online today.
Linesaver gives you a reduction in the line rental if you pay 12 months line rental up front. I addition to saving a couple of quid on month I also won't get the increase in line rental applied to my account in October when charges rise.
I received my phone bill a couple of days ago which included line rental at the old price up to 14th October 2010. This bill will be paid by Direct Debit in the next few days.
What I would like to know is whether BT will amend that bill to the take into account the reduced line rental or credit my next bill with the overpayment.
I know I can phone them and ask but it's such a pain calling their call centre and pressing buttons and listening to endless messages before you speak to someone.
Has anyone experience of Linesaver?
Solved!
Go to Solution.

Hi George, this isn't really solved, because BT have a very clumsy, outdated payment procedure. Yes, you will get your old line rental back, but not until your next bill. So you will have paid them twice for the month, for no good reason or benefit. I have taken them to task about this, and Lord knows the service staff are lovely, but BT refuses to have a dynamic payments system which reflects your status in real time. It makes me wild, and if I weren't getting a decent deal, I wouldn't put up with it. Please complain strongly, because they won't do anything about it if people put up with it. My Line Saver is due for renewal, so I followed the auto-link, but it is trying to get me to pay by debit card, and I want to pay by credit card, and it is sending me round in circles. I now have to contact them to get it sorted. Honestly, with today's technology as well!
Sincerely,
Carol.

Line Rental Plus

Ok I am posting this out of curiosity.
Personally i received no notification about being forced onto this plan because i refuse to pay by direct debit (last time i did £400 in errors over 3 months that actually cause me financial worries due to bts gross errors))
Now no notification , when i finally saw it this month and phoned up i was told that "oh you are not paying more and you cannot change from it" ...... So change my priceplan and hide the non-dd fee that you were being chased over in the new plan force customers onto un notified and then when challenged over the legality of not being notified and the staff basically saying "tough" when called on it and the having staff hang up on you as soon as you mention it.
So what direction is bt trying to go here , esp with giving false information
Under regulator Ofcom's rules, customers who take out a line rental, TV, broadband or mobile contract from 23 January 2014 onwards can cancel their contract penalty free if a provider ups prices mid-term and it hadn't warned you about the rise when you bought the contract.
Yet the fact the shifted the "optional" direct debit fee into a mandatory charge and didnt notify customer what does this mean for those of us who were not notified.

Every BT customer should have received notification about the price rises around October last year. That would have been by email for paper-free customers, or in writing.
I don't suppose anyone will ever know why you didn't see one - perhaps a letter lost in the post, an email deleted as spam, or maybe you just didn't notice it in amongst a load of junk that came with a paper bill.
http://bt.custhelp.com/app/answers/detail/a_id/46728/kw/price%20rises/c/345,6375,6376

My calling plan and line rental are not shown in M...

When I look in My BT at 'My Services' under Phone, it shows Unlimited Weekend Plan - correct.
There is no mention of the Anytime Calls package that I am actually paying extra for, although this does show up on my previous bills. There is also no mention of the Line Rental Saver package that has also been paid for.
WHY?
Dave

The two telephone companies I use (no names) are probably equally awful for their not giving an accurate picture of what they do before putting a corporate hand straight into my bank account. The obvious inference is that they are dishonest which would, I might think, impact on their image and sales. What I have learnt to do is to complain immediately when there is an unexpected charge. People who operate by stealth usually withdraw the hand pretty smartly when they are challenged.
Good luck,
Art

Incomprehensible bills after taking line rental sa...

On 2 August 2010 we paid for one year's rental to start 24 August 2010, with unlimited calls at £4.99 a month to start from the same date. Our bill dated 12 August correctly showed the advance payment for the year, but also included advance payment for calls at our previous rate of £5.99 a month. When we emailed about this error, BT put us on £4.99 a month for calls from the arbitrary and wrong date of 6 September, and started charging for friends and family mobile. We emailed about that, and were assured the friends and family mobile was a mistake, and we would be credited for the wrong monthly call charges on our next bill.
This next, 14 November, bill is incomprehensible to us and to numerous BT staff in the call centre. Instead of just charging us for calls (because we have paid a year's line rental up front), BT charges us for a morass of rental+calls packages for various periods, less a morass of credits for rental, plus a mysterious charge (yes, charge) for 'line rental saver 1 Oct to 11 Nov 10', plus a (small but particularly irritating) charge for mobile saver. Numerous emails have resulted in numerous staff in the call centre trying and failing to explain how any of the charges and credits are calculated. We have however been offered a credit (on our next bill) of £14.97 - corresponding to the only item on the November bill which is both correct and intelligible, three months anytime calls 12 Nov to 11 Feb. This would indeed (I think!) ensure that we are not actually being overcharged overall, but we want an intelligible bill, and some compensation for the hours I have wasted attempting to understand the bill and talking to BT staff who don't understand it either.
I have attempted to complain about this following the complaints procedure on the website, which says you can complain by email. However, the (most courteous) chap in the call centre who has been admitting that the bill is incomprehensible has just phoned to say that such emails just go to the call centre, and to complain I must write to Durham. That also is irritating.

Hi NicolasL,
I can have a look here and decipher the bill for you.
Could you send an email in please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
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Line Rental Charge Rise - if already on a one-year...

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