Link action profile generated mails to Business context of service ticket

Hi,
how to link action profile generated mails to business context of service ticket.
The business context links emails sent manually from the e-mail function on the navigation bar, but automated emails that are sent using email actions (post processing frame work u2013 actions and action profiles), donu2019t get linked to the service ticket.
Thanks in advance
Madhav.

Alternatively, if we could send all file attachments that would be a start, but ideally we'd like to send all the contents of the Business context as separate attachments.
Thanks!
Andrew G.

Similar Messages

Display ERP object from business context of service request

Hi Experts,
I have a requirement to display a custom business object in ERP from the business context tab of the service request. The custom business object is added as a link to the service request. The display of standard BOR object works fine, but for the custom business object, when the user clicks on the link nothing happens.
I am using CRM 7.1 (CRM 7.0 with EHP1) and ECC 6.0, no EHPs.
Thanks in advance
Prabhas

If you are using JWSDP 1.3, here is how you can do it. However this is an internal API, specific to Sun's JAX-RPC implementation and may change in the future. Anyway, here is how you do it.
If you service endpoint implements javax.xml.rpc.server.ServiceLifecycle interface, then you can keep a copy of javax.xml.rpc.server.ServletEndpointContext in init() method. In the actual method invocation, you can obtain javax.xml.rpc.handler.MessageContext from the ServletEndpointContext. And then invoke getProperty on the message context to return HttpServletRequest as follows:
HttpServletRequest request =
(HttpServletRequest) messageContext.getProperty(
com
.sun
.xml
.rpc
.server
.http
.MessageContextProperties
.HTTP_SERVLET_REQUEST);
Hope this helps.
-Arun

Service ticket in servicepro profile

Hi experts,
I'm working with CRM 2007 and I want to know if is it possible to use service ticket in servicepro profile? How can I do that? The service ticket is only for "IC" profile?
Best regards,
Caíque Escaler

Hi
Service Ticket UI component as you mentioned is only available in ICWebclient Profile. In WebUI it is possible to open any transactions in any UI components related to transaction because they all follow the same BOL model. ie Service Ticket can be opened in UI compoent for activity, Service Request etc..
I have worked on a scenario where Service Ticket was opened in Service Request component. FYI, SAP recommends migrating from Service Ticket to Service Request.
To open Service Ticket in Service Request framework (SRQM_INCIDENT_H). You have to do the following
a. Search.
    It depends on if you are planning to use Service Request search or Worklist. In either case you will have to implement the BADI (Enhancement Spot) ES_CRM_RF_Q1O_SEARCH. This implementation is done so that instead of service Request you search for Service Ticket and return the guid.
b. Display
To display the Service Ticket in Service Request framework, you have to call dynamic navigation with selected entity and the UI component in the event handler on selecting item in the result list.
        CALL METHOD cl_crm_ui_descriptor_obj_srv=>create_entity_based
          EXPORTING
            ir_entity           = <ls_recent_object>-entity "Reference to Service ticekt
            iv_ui_object_type   = <ls_recent_object>-object_type " UI Object type for Service Request
             iv_ui_object_action = <ls_recent_object>-action
          RECEIVING
            rr_result           = lr_descr_object.
      CATCH cx_root.
    ENDTRY.
ENDIF.
IF lr_descr_object IS NOT BOUND.
    RETURN.
ENDIF.
CREATE OBJECT lr_coll TYPE cl_crm_bol_bo_col.
IF lr_coll IS BOUND.
    lr_coll->add( lr_descr_object ).
    lr_window ?= me->view_manager->get_window_controller( ).
    IF lr_window IS BOUND.
      lr_window->call_outbound_plug( iv_outbound_plug   = 'navigate' "#EC NOTEXT
                                     iv_data_collection = lr_coll ).
c. Recent Edits
You will need to force Recent eidts also to save appropriate UI component in CRMD_SHORTCUT Table otherwise it will open in ICWebclient UI compoent. Check UI Component CRM_BSP_RECOBJ
You can also open service ticket in Service Order component. You will need to manually call the Time Reporting views whcih are are available in ICWebclient ptofile.

Action profile for Business Partners

Dear SAPers,
Currently Action profile, can be easily set-up for Business transactions (Opp, Activity,etc.).
Examle: When Opp status is changed (schedule condition, start condition), Business Parnter attribute is adapted (Execution).
Does anyone know if Action profile can be set-up for Business Partner?
Examle: When BP is changed (schedule condition, start condition), Business transaction attribute is adapted (Execution).
In standard, it does not look possible.
Should it be possible from Business Parnter BADI (check_before_save) to generate the schedule condition of a set of Business transactions e.g Opp.
Thanks for any help.

Hi Marc,
Yes. As of today you can customize the Action Profiles to trigger actions for Business Transactions only. This is not available for the Business Partners. So, your approach of Business Partner BADI sounds a very reasonable solution to achieve the functionality.
And for the Business Partner BADI that you mentioned here I was unable to find any such BADI in SAP CRM 7.0 system. Can you let me know from which system you got that BADI name?
I got a BADI of BP - COM_PARTNER_BADI. Can you have a look at the implementations of it so as to have a understanding of it's usage.
Hope this helps.
Thanks,
Samantak.

Mail Forms through Action Profile

Hi Experts,
In one of the business requirement we need to trigger the Mail froms to users & customers with survery & questions attached to the mail form.
Can we trigger this Mail form using Action Profile? Or Is it only the smart forms that can be triggered using Action Profile?
If mail forms can also be triggered can you please explain what configurations need to be maintained?
Hoping to find a solution here.
Thank you in advance.
Rgds,
Sai Srinivas Ivaturi

Hi Sai
Typically a Mail Form can be triggered from an Action attached to a Business Transaction.
The Action Profile is configured with the Transaction Type standard maintenance via SPRO-IMG.
Action Profiles and Actions are configured under SPRO-IMG for CRM "Basic Functions-Actions".
You will need to create/adjust an Action Profile and an Action within this to meet your needs, then Define Conditions for the Action to be triggered.
Refer to SAP Help for more content on this, you can also refer to the Best Practice guides for SAP CRM as they step by step logic for setting up.
Regards
Arden

"Forgot Password" link doesn't generate an e-mail ...

Hi, I've been trying for five days to get access to a Skype account I set up but have not used for a few months. I apparently have the password wrong. I've used the "Forgot Password" link on the login page. That link should automatically generate an e-mail to me, but I've gotten no e-mail, despite multiple attempts. There is no e-mail in my spam folder either. So I've sent in two support requests. The only thing I got in response to the first one was an e-mail asking me to fill out a survey about the service I got. Which would make sense, except that I never got any service. At all. The second support request has produced no results. I know I'm using the correct e-mail address, because I initially couldn't remember my Skype name either, and managed to recover it using the "Forgot Skype Name" link. At this stage, the only option I can think of is calling my credit card company and telling them that I no longer approve of any further charges from Skype and they should be rejected. Does anyone on this list have any other suggestions of how I might get some service, any service, to get access to this account? Thanks for any advice you might offer.

twocoasts wrote:
Hi, I've been trying for five days to get access to a Skype account I set up but have not used for a few months. I apparently have the password wrong. I've used the "Forgot Password" link on the login page. That link should automatically generate an e-mail to me, but I've gotten no e-mail, despite multiple attempts. There is no e-mail in my spam folder either. So I've sent in two support requests. The only thing I got in response to the first one was an e-mail asking me to fill out a survey about the service I got. Which would make sense, except that I never got any service. At all. The second support request has produced no results. I know I'm using the correct e-mail address, because I initially couldn't remember my Skype name either, and managed to recover it using the "Forgot Skype Name" link. At this stage, the only option I can think of is calling my credit card company and telling them that I no longer approve of any further charges from Skype and they should be rejected. Does anyone on this list have any other suggestions of how I might get some service, any service, to get access to this account? Thanks for any advice you might offer.
if you have a billing or transaction history in the last 6 months, you can request for a new password without the need to your registered email address. Just copy and paste the link below to your browser to open the password automation page;
login.skype.com/account/password-automation
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Smartform Mail Sending via Action profile

Hi,
we have a big problem, because our sended emails going into customers spam filter. We hava SAP CRM 5.0 and we send the emails via action profile.
For that we use the standard for sending smartforms via action profile. Follwing problems are occured:
1) email recipient is fill only in the cc field, not in the to field of an email
2) the subjet ist the sam as the dcument name
3) the emial is sended without text only whith attachment
So my question are:
how can i customize that the email is wirtten in the to field and how i can change the subject of this mail.
Is ist possible to add a text to the email? Maybe not, but than we could add a disclaimer in the mail hub - so my firts questions are more importent for me.
Thank you for your help
Stefan

Hi,
To manipulate the subject Refer Note 895550 - Name of Smart Form used as e-mail subject
Im not sure why the email recipient is in CC instead of To. Please check your Action settings. How are you determining the recipient? if it's by partner function, it should automatically be filled in To field.
Smartforms can be sent either as Text or pdf attachment. This is controlled globally in SMTP settings in SCOT. I believe you can choose attachment option and also add some text by manipulating the Action class.
HOpe this helps.
Shaik

OBIEE 11.1.1.7 Action link is Missing *Navigate to e-business suite* Menu

In OBIEE 11.1.1.7 Action link from menu '*Navigate to e-business suite*' is Missing in Menu. When i click on Menu >> Action >> Navigate ( '*Navigate to e-business suite*) is not showing but i am able to see Navigate to Bi content and Navigate to web page . So from OBIEE 11.1.1.7 Dashboards to Oracle EBS navigation which Action link should i use in or this is a bug?
Regards
Sher Ulllah

Thats the default options you will have. You need to configure the authenticationschemas.xml and few other instanceconfig.xml and actionframework.xml files inorder for you to see those options
See this Integrating Oracle Business Intelligence Applications (OIBEE 11g) With Oracle E-Business Suite [ID 1343143.1]
Open the ActionFrameworkConfig.xml. The file can be found at: <Oracle Middleware Home>\user_projects\domains\bifoundation_domain\config\fmwconfig\biinstances\coreapplication
2. Edit the ActionFrameworkConfig file to include the following element: <ebusinesssuiteconfig><visible>true</visible></ebusinesssuiteconfig>
3. Save and close the file
Mark if it helps

Attaching Business Context to email action

Hi gurus,
We currently send the contents of a Service Ticket as a PDF to third party contractors using a smartform action.
What we would really like to do is include the Business Context objects as attachments (e.g. inbound/outbound emails and so on).
Has anyone achieved this, or does anyone have any brainwave as to how this could be done?
Thanks,
Andrew G.

Alternatively, if we could send all file attachments that would be a start, but ideally we'd like to send all the contents of the Business context as separate attachments.
Thanks!
Andrew G.

Creating a NEW Business Group, NO Security Profile generated

Platform : R12 running on Linux86 --> FRESH install ( NOT Vision db )
Resp : Global HRMS Super User
Problem : No Security Profile generated for NEWLY created Business Group
After creating a NEW business group ( ie. BG1 )
I am able to see both BG1 and Setup Business Group ( I an view both Business Groups via Organization screen)
When I access the Security Profile screen using the same resp "Global HRMS Super User"...
I can ONLY see the default security profile ( Setup Business Group )...
I am NOT able to view the default security profile ( BG1 ) that should have been created when I created my new business group earlier.
NOTE : If I use the VISION db, and do the exact same thing... I can see both Security Profiles.. and both Business Groups.
If I use the FRESH db, I can see both Business Groups... BUT... only 1 Security Profile... ( Setup Business Group )
WHY ??
Someone please HELP !!
Thank-you
Charlie :)

hi charlie i tried the same in my vision instance, i am able to view my BG at the security profile level,
when you query the system profiles,have you enabled the display checkbox at the responsibility level and try, or create an new responsibility and try... let me know the navigation you done clearly,
Raj

Link Adobe Form to Action Profile

Hi,
I need to link and action profile in CRM to a custom adobe pdf form.
But it appears that I can not fill in the action profile a method class with an adobe form.
Are there any solutions?
Points rewarded for any help.
Yann

The only solution I found is to cheat a bit with SAP.
I set up a smartform name, a specific class with a method.
Within that method, I manually change the form name to use my Adobe form.
Hope this might help. Works well for me.
Yann

Prerequisite of budget profile -action warning with MAIL to

Hi Expert,
What is the prerequisite of using the budget profile with action "warning with MAIL to person responsible" ? -Former budgeting
Should we use workflow to use the mail/workplace?
I ever set the budget profile with such action, however no mail receive to the user name of funds centre.
If it works, how is the impact to system performance?
Regards,
Dewi

Hi Lidwina,
Please use the t-code of20 and select the action available (3) which is mail to the person.To state the name of the person who is responsible should be maintaied in the fundcenter.FMSA at USERNAME field.You should ensure that the person mail id is filled in at SU01 and the mail process is enabled(Check SCOT t-code.Basis or Abaper will be able to help you on this) for the mails are getting triggered or not.
Profile is for two things like one profile is the main and if you want exceptions like no budget check for certain combinations of fund,fund center,commitment item (OF-23) then exception profile is required rather than the profile used in OF20.
Hope the above details helps you.
Regards
Gokul

Has anyone gotten the error message after statement of error from Adobe: Mismatched begin and rollbackUserAction calls? (Import::import action to. generate page bitmap for CONTACT US)

Help! Full error statement:
Adobe Muse CC has encountered an error and will now exit. Please report the last few actions you took leading up to this error to the Adobe Muse CC team.
Mismatched begin and rollbackUserAction calls? (Import::import action to. generate page bitmap for CONTACT US)

Please send us the .muse file and the MuseLog.txt file from your Documents folder to [email protected] Include a link to this thread for context. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) Thanks.

How to Configure ReturnAuthorizationNotification Form in Action Profile(CRM

Hi All,
I am trying to assign Return Authorization Notification (ZForm) in the CRM Transaction through Action Profile. It is asking for "Object Type Name", "Context Class" 'Processing Class" and "Processing Method" parameters. Can any one explain these parameters?
Any steps by step process for assigning Return Authorization Notification Form in CRM through Action Profile in SPRO .
Thanks for answering this question.
Regards,
Dinesh

Hi Dinesh,
For sending Notification (ZForm) in the CRM Transaction through Action Profile follow below steps, i dont know for which transaction u want to create action (i.e. Lead, Activity, Sales Order)
1) In Action Profile for Lead
    Category of Object Type : Business Object Repository
    Object Type Name : BUS2000108 (this is for Lead)
    Date Profile : u r Date profle of transaction
    Used Common Profile : Blank
    Context Class : CL_DOC_CONTEXT_CRM_ORDER
2) Action Definition (Action Setting)
   Processing Time : Processing when saving document
   Processing Times Not Permitted : No Restrictions
   Sort Order For Display : 1
   Schedule Automatically : X
   Delete After Processing :
   Changeable in Dialog : X
   Executable in Dialog : X
   Display in Toolbox :   X
Partner Function : (Assign u r Partner function for which u want to send Notification mail)
Determination Technology : Determination Using Conditions that Can Be T
Rule Type : Workflow Conditions
Action Merging : Max. 1 Action for Each Action Definition
3) Processing Types
    Process Type : Smart Forms Mail
    Mail Settings : Form Name : Assign u r Zsmart form
    Processing Class: CL_DOC_PROCESSING_CRM_ORDER
    Processing Method : CRM_ORDER_EXEC_SMART_FORM
    Archive Mode : 1 Mail only
4) In Action Condition set Start and schedule condition for u r action definition
Regards,
DD's

Emails attached to the Business Context - ERMS

Dear Gurus,
At the moment we have the following implemented with CRM 5.0 SP08: all customers inbound emails sent are manually linked to a Service Ticket by an Agent. This email gets a Tracking ID (the Service Ticket number) and all the subsequent email thread is linked to the Service Ticket.
You can view all emails that relate to a Service Ticket by going to the Business Context link of that Service Ticket.
The issue is: if it is the first time you search for a service ticket after login, all the emails and other documents will display under business context. However, if you end the search and do a second search, there will be only the first email and an interaction record showing-up under business context. If you navigate further down to interaction record, all the emails and documents can be found there instead of being under the Business Context of the Service Ticket.
I would only want the emails to appear under Business Context of the Service Ticket and never within the Interaction Record related to that Service Ticket. Is there a way to correct this?
I have search for OSS notes but could not find anything relevant...
The problem this is causing is that users are not getting clear visibility of the Email threads within the Service Ticket, in order to find an email the user has to open the Interaction Record (under Business Context) and drill-down to find out the relevant emails.
Thanks in advance for your help

Hello Ramki
DECISION_NOTE is a new element created in the standard decision task as of new releases (Note 1643764)
Once the user fills in the comments, they are saved as SOFM Objectsin DECISION_NOTE (this too is multiline element). All we have to do is bind it back to the workflow container in _ATTACH_OBJECTS.
Hi Ronen
Thanks for the suggestion.....I was thinking on the same lines too....if at all we have to change the approach, I need to keep it least disruptive .
Hi Rick
Will test the FM SO_NEW_DOCUMENT_ATT_SEND_API1 ...let me check if I can redefine SENDTASKDESCRIPTION in a delegated subtype of SELFITEM and use this API ....(if at all I can)....
For the wait step part.... the attachment is added to the mail step via the binding from the workflow...._ATTACH_OBJECTS from Workflow to _ATTACH_OBJECTS of the email task...not sure where you want me to set a wait step. Request you to please elaborate a bit more.
Thank you all for your kind inputs!
Will be back with my today's trials...
Regards,
Modak

Link action profile generated mails to Business context of service ticket

Similar Messages

Maybe you are looking for