Mail Forms through Action Profile

Hi Experts,
In one of the business requirement we need to trigger the Mail froms to users & customers with survery & questions attached to the mail form.
Can we trigger this Mail form using Action Profile? Or Is it only the smart forms that can be triggered using Action Profile?
If mail forms can also be triggered can you please explain what configurations need to be maintained?
Hoping to find a solution here.
Thank you in advance.
Rgds,
Sai Srinivas Ivaturi

Hi Sai
Typically a Mail Form can be triggered from an Action attached to a Business Transaction.
The Action Profile is configured with the Transaction Type standard maintenance via SPRO-IMG.
Action Profiles and Actions are configured under SPRO-IMG for CRM "Basic Functions-Actions".
You will need to create/adjust an Action Profile and an Action within this to meet your needs, then Define Conditions for the Action to be triggered.
Refer to SAP Help for more content on this, you can also refer to the Best Practice guides for SAP CRM as they step by step logic for setting up.
Regards
Arden

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we have a big problem, because our sended emails going into customers spam filter. We hava SAP CRM 5.0 and we send the emails via action profile.
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commit work.
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Tejaswini P.

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HI FRIENDS; THIS IS REGARDING FORMATTING PERSONALIZED MAIL FORM

HI GURUS ,
PLZ LET ME KNOW HOW TO FORMAT A PERSONALIZED MAIL FORM TO SUITE MY PAGE SETTINGS,
WILL DEFINITELY AWARD REWARD POINTS FOR THE HELPFUL ANSWERS,
THANKS ,
JAI

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Hi Naresh,
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Use
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Moderator message: please have a look in the dedicated forum for "Adobe Interactive Forms".
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Hi Robert,
I came across this post after implementing the same solution. It works fine for me in SAPgui, i.e. it creates an entry in the spool which I can priview or print, but when I use the webUI it just opens a new window with a white background and the message 'Error in smartform'.
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