Link between Support Desk Ticket no and Ext. Reference No.

Hi all,
Please guide me on how do I link between the Ticket no or the Transaction no of Support Desk no. with the External Reference No.
thanks & regards,
shaurabh

Hi Freek,
I just had to do this and found the answer... the table SCL4 when linked to OSCL (service calls) creates the correct link to output a listing of documents related to a service call by service call.
SELECT T0.[DocAbs] FROM [dbo].[SCL4] T0 INNER JOIN OSCL T1 ON T0.[SrcvCallID] = T1.[callID] WHERE T1.[internalSN] = [%1]
In the above case I needed to find all documents related to a specific SERIAL NUMBER but you can filter by service call ID as follows:
SELECT T0.[DocAbs] FROM SCL4 T0 WHERE T0.[SrcvCallID] = [%1]
I just selected the document numbers, but you can do a lot more with this table.
I got to thinking... if SAP does it on the service call then why do we need some workaround to achieve the same results...
Hopefully this helps!
Mike Taylor

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Link between Support Desk Ticket no and Ext. Reference No.

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