List service tickets and activities by Business Partner

Does anyone know of a function / BAPI that can be passed Business Partner ID and list all Service Tickets and activities associated with it.  Many thanks

The only FM I found list the order guids and is CRM_BUPA_READ_ORDER_OBJECTS.
I would advise you to pass the date from and to as well, else this might create performance problems.

Similar Messages

  • Object for interaction records, service tickets and follow-up activities

    Hi,
    I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

    My question was answered by Experts.
    1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
    2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
    3. Clear header/item guid's,that they can have next value in the loop.(Important)
    4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
    4.Display the records.
    Thanks for Everything.........

  • To Get the list of sales orders for a Business partner in CRM.

    Hi all
    Is there any Function module or BAPI to get the Sales orders for a Business partner in CRM. I know there is a BAPI to get the list of sales orders for a customer in ECC, but I donu2019t know how to get the list of sales orders for a Business Partner in CRM.
    Can anybody tell me if there is an inbuilt function module or BAPI available?
    If not how can I pick the sales orders of a business partner in CRM? Between which tables should I apply a join and write SELECT statement to get list of sales orders for a business partner in CRM.

    Hi Jessica,
    Try CRM function module CRM_BUPA_READ_ORDER_OBJECTS.
    You'll get a table with the documents associated to that partner, where you can work on.
    Kind regards.

  • Service Ticket and "End" Button

    Hi all,
    I have the situation in which the agent makes a mistake (unintentionally) creates a follow-up activity (Service Ticket). . This Srv Tckt is created as the agent clicks u201CEndu201D and will always be in the activity and it cannot be deleted.
    Any idea?
    Regards,
    Carol

    Hello Carol,
    In CRM 2006s and CRM 2007 you can use a new configuration option that provides a popup dialog box at end contact showing all items from the activity clipboard. You can then select and remove any items that you don't wave linked (saved to) the interaction record.
    In CRM 2006s and CRM 2007 you also have a new button called "cancel" inside the business transactions that allows you to cancel a newly created (but not yet saved) transaction. (After the transaction has been saved the cancel button will revert any saved changes, but does not delete the existing document).
    In CRM 2005 and below, the only (default) option is to give a new status to accidentally created orders such as "inavlid", "to be archived", "accidentally created" or so on.
    Warm regards,
    John

  • New function Planning Group and Affiliate in Business partner/Account tab

    Hi all!
    I'm using SAP 8.8 PL10 , Localization Australia. I have new function in Business partner/Account tab is Planning Group and Affiliate.
    Can you explain ? i don't see any help file about this.

    Hi,
    You may check this: What is the use of AFFILIATE check box in Business partner?
    Thanks,
    Gordon

  • Deleting service tickets and BW impacts

    Der experts, I'd like to delete "dummy" service tickets in our production system. These service tickets shouldn't appear in the BW system. From my understanding, the best way is to use the report CRM_ORDER_DELETE.
    Could you confirm that this report works correctly? Are there others actions to perform before or after this report in order to clean up the system? Is the BW system automatically updated?
    If follow-up documents exist and so we cannot use this report, what are the other options to clean up service tickets in CRM and BW?
    Thanks for your help,
    Stephanie

    Hi Martin,
    Thanks for your reply. It is very useful and I will reward you with points.
    I did a quick test in another CRM system (which is not connected to BW). The transaction document was properly deleted but nothing was updated in the CDHDR and/or CDPOS tables.
    I made the following settings on the selection screen:
    • Technical settings: No entries. "Parallel" not selected.
    • Selection criteria: Transaction number and transaction type to be deleted. Uncheck checkbox 'Do not send BDoc' (to be able to update BW).
    Does it mean that BW wouldn't be updated?
    Thanks in advance for any feedback regarding this report in a productive system with a BW connected system.
    Stephanie

  • Role about control "edit "and "diaplay" in Business partner

    HI,My Experts:
      I work in SRM 7.0 ,SP03 Extended Classic Scenario.
           In my system , the user can only display the "Business partner" .I give the user the role --"SAP_EC_BBP_ST_PURCHASER".But the user can edit  the BP data now.
    So ,I want to change the role .Can you tell me which authorization object I can change? Or other way to achieve this ? any links welcome!
    Alex!
    BR!

    Hi,
    SAP_EC_BBP* are old roles. New roles are /SAPSRM/*.
    Regards,
    Masa

  • Standard Web services for Business Partner

    Hi Experts,
    Currently I am working on web service in abap.Can somebody tell me what all standar web services are available related to Business Partner Search and Business Partner creation..?
    Thanks
    Samii

    Hi,
    If you want to create a web service definition then below are the steps,
    1. Create a RFC enabled function module with your functionality
    2. Then in menu bar go to Utilities->More Utilities->Create Web Service->From the Function module.
    3. This will open a wizard, Just follow the wizard. This will create your web service.
    4. You can see the web service in SE80. Enter the package in which the webservice was created. Then select Enterprise Services and select your web service.
    5. To test the web service, go to transaction SOAMANAGER
    6. In the web interface select Application and Secario communication tab, then select Service Administration
    7. In the web service administration page you can search for your web service and test it.
    You can refer this Wiki,
    http://wiki.sdn.sap.com/wiki/display/CRM/CreatingWebServiceinSAP+CRM
    Regards,
    Arun Kumar

  • SSL between XI and a business partner

    Has anyone gotten SSL between XI and an external business partner up and running? I would like to have a short discussion with someone who has been successful. I am trying to send messages out from XI that require XI to be active. Please don't direct me to the documentation because we have read it and  it has not been very helpful. 
    regards,
    Chris

    Hello Richard,
    I can't see we have been successful but we are close. Here are the steps:
    1. HTTPS service needs to be active (Tx: SMICM)
    2. You need to load the SSL certificate key in your XI system (Tx: STRUST)
    3. You will need to create an RFC (type G)pointing to your target server. Then select the SSL (acitve) and the private key you want to use (you will need one RFC destination by server key).
    4. Use your RFC destination in your HTTP Adapter:
    on the HTTP adapter don't select URL address but select RFC destination.
    I hope this will help.
    PLease don't heistate to ask if you need more detail.
    Mustapha

  • Keeping Business Partner numbering same in ECC and GTS

    Hi Experts,
    Does anyone have experience on projects/clients where the Numbering for Customers/vendor in ECC and the related Business Partner in GTS is same?
    For an example: Customer# 12345, BP#12345 in ECC.
    In GTS: BP# 12345.
    We are planning to use MDG system for Master data distribution across systems. I believed it is possible to keep the Numbering same just like we do in SRM.
    But on checking further in detail, I feel it is not possible in standard. Can someone provide their inputs on if this can be achieved with standard setup.
    On checking the code in GTS, I can see Number range group in GTS is determined in FM BUP_CHECK_GROUPING. This FM uses Internal numbering always when there is no BP# is sent from ECC for the Customer/Vendor#. Only if the BP# is sent, system will look for external number range.
    In ECC, the standard code is always keeping BP# and Numbering grouping as blank/space in FM /SAPSLL/DEBMAS_1006_MAP_R3. Which means standard SAP doesn't allow keeping BP Numbers sync'd in ECC and GTS.
    So, I am not sure if this is possible with standard setup. Can someone confirm please?
    If not possible, I will look for enhancements.
    Thanks in advance!!!
    Regards
    Dhilipan

    Hi Dhilipan,
    I briefly checked the program code.  In the API1006_HEAD structure, field BPARTNER is transferred to GTS with value <SPACE> (hard-coded in Function Module /SAPSLL/DEBMAS_1006_MAP_R3), and I think that might be the field you'd need to use.
    From what I can see, that field is used as the Partner Number in GTS if it is filled; otherwise field EXTERN_NO is used.  So it would be worth a try (in debug) to fill the BPARTNER field (max. 10 characters) and see what happens.
    I'm not sure how the Number Range is assigned - it could involve some "profiles", or perhaps be a nice surprise.  I'm sure you'll have fun in finding out: do please let us know.
    Regards,
    Dave

  • IC webclient existing service ticket display

    Hi, I need to display the number of open service tickets for selected product for current business partner and alongwith this, to show details of first open service ticket. I have managed to meet the first requirement but have no clue about how to display the open service ticket. The service ticket link on navigation bar always creates a new service ticket and it seems does not have any provision for opening an existing ticket. Pl. help.
    Thanks.
    vishwas arya.

    Hello Sudeep,
    I could not find much info at copy controls.it would be great if you can let me know the process flow of service ticket management.
    regards,
    kitcha

  • Deletion of Business Partner from tcode "BP"

    Hi!
    I set up ChaRM functionality and have the problem that for one existing Business Partner
    from tcode "BP" the error message comes up:
    The current business partner does not have a vald assignment to change Request Manager or Organization.
    Therefore I would like to delete this value from tcode BP and recreate them.
    Question
    Does anyone know how to delete business partner from tcode "BP"?
    Are there some report, functional module, etc. for this approach?
    Thank you very much!
    regards
    Thom Heinemann

    Hi!
    When I try tp delete a business partner by usage of tcode "BUPA_DEL" I get the warning that this business partner will be used in some transactions.
    Therefore I closed all the messages with theis assignment.
    Unfortunately when I start CRM_DNO_MONITOR I see that some service desk messages with this business partner still exist, bu are closed.
    Question:
    What is the report or tcode to delete all the closed Service Desk messages?
    Thank you very much!
    regards
    H. Thomasson

  • Service ticket process caters to multiple product scenario ?

    Hi All,
    We have an existing business process where in we use IC service ticket to trouble shoot customers problems.
    The process is
    a) Agent confirms the customer
    b) Agent registers the product or confirms the registered product.
    c) Agent creates the service ticket
    When a customer calls in with issues for multiple products then agent has to create multiple service tickets and customer has to remember multiple tickt ids in order to follow up.
    This leads to a bad customer experience.
    So is there any way we can have multiple products in service ticket? So that agent gives one single ticket id to customer and also agent maintains one single ST to track.
    We thought of using complaints,but its too risky for us to change the entire business process at this time.
    If we use service order then also the same since IC service order UI is same as IC ST ui,.
    Apart from customization is there any OOTB  way to deal this use case ?
    Thanks
    AMol

    Hi Amol,
    You can definitely add multiple products once the Service Order is created. However if your requirement is to confirm multiple products at the time of registration then it would require you to tweak a lot of code around confirm. Also, you will have make amendments to the UI on the Account Identification screen to handle this as well.
    I hope it helps.
    Thanks,
    Amrut

  • CRM 5.0 - IC WebClient - Service Ticket vs Service Order Navigation

    Hi Gurus
    Have any of you experts out there used the Badi: Navigation to Service Ticket and Service Order.
    This Badi is located at: SPRO->IMG->Customer Relationship Management
    ->Interaction Center Webclient->Business Transactions->Service Ticket
    ->Business Add-Ins (Badi)s.
    We are using Service Tickets only, yet when searching in the Inbox we locate our Service Ticket Transactions, when we select the Transaction it opens in Service Order view, not Service Ticket view.
    My understanding is that this Badi can resolve the issue, does anyone have an example of the code they've used in this Badi to force navigation to the Service Ticket.
    This is highly critical to our implimentation, therefore maximum points for the right answer
    Many Thanks
    Panduranga

    Hi Panduranga ,
    Here is a method in BADI.
    pay attention that's only one BADI can be active so deactivate default BADI.
    method IF_EX_CRM_ICWC_SERVICE_NAV~NAVIGATE.
        case iv_process_type.
         when 'TSVO'.                                           "#EC NOTEXT
    * navigate to Service Ticket
           rv_navigation_link = 'ServiceToSrvTHead'.            "#EC NOTEXT
           return.
         when 'ZTSV'.                                           "#EC NOTEXT
    * navigate to Service Ticket
           rv_navigation_link = 'ServiceToSrvTHead'.            "#EC NOTEXT
           return.
    *    when 'WRS1'.                                           "#EC NOTEXT
    * navigate to WebRequest
          when others.
    * navigate to "normal" Service Order
            rv_navigation_link = 'ServiceToServHeader'.         "#EC NOTEXT
            return.
        endcase.
    endmethod.
    Good Luck
    Eli Steklov
    <b>Please Reward Points if it Helps </b>

  • Service ticket in servicepro profile

    Hi experts,
    I'm working with CRM 2007 and I want to know if is it possible to use service ticket in servicepro profile? How can I do that? The service ticket is only for "IC" profile?
    Best regards,
    Caíque Escaler

    Hi
    Service Ticket UI component as you mentioned is only available in ICWebclient Profile. In WebUI it is possible to  open any transactions in any UI components related to transaction because they all follow the same BOL model. ie Service Ticket can be opened in UI compoent for activity, Service Request etc..
    I have worked on a scenario where Service Ticket was opened in Service Request component. FYI, SAP recommends migrating from Service Ticket to Service Request.
    To open Service Ticket in Service Request framework (SRQM_INCIDENT_H). You have to do the following
    a. Search.
        It depends on if you are planning to use Service Request search or Worklist. In either case you will have to implement the BADI (Enhancement Spot) ES_CRM_RF_Q1O_SEARCH. This implementation is done so that instead of service Request you search for Service Ticket and return the guid.
    b. Display
      To display the Service Ticket in Service Request framework, you have to call dynamic navigation with selected entity and the UI component in the event handler on selecting item in the result list.
            CALL METHOD cl_crm_ui_descriptor_obj_srv=>create_entity_based
              EXPORTING
                ir_entity           = <ls_recent_object>-entity  "Reference to Service ticekt
                iv_ui_object_type   = <ls_recent_object>-object_type " UI Object type for Service Request
                 iv_ui_object_action = <ls_recent_object>-action
              RECEIVING
                rr_result           = lr_descr_object.
          CATCH cx_root.
        ENDTRY.
      ENDIF.
      IF lr_descr_object IS NOT BOUND.
        RETURN.
      ENDIF.
      CREATE OBJECT lr_coll TYPE cl_crm_bol_bo_col.
      IF lr_coll IS BOUND.
        lr_coll->add( lr_descr_object ).
        lr_window ?= me->view_manager->get_window_controller( ).
        IF lr_window IS BOUND.
          lr_window->call_outbound_plug( iv_outbound_plug   = 'navigate' "#EC NOTEXT
                                         iv_data_collection = lr_coll ).
    c. Recent Edits
    You will need to force Recent eidts also to save appropriate UI component in CRMD_SHORTCUT Table otherwise it will open in ICWebclient UI compoent. Check UI Component CRM_BSP_RECOBJ
    You can also open service ticket in Service Order component. You will need to manually call the Time Reporting views whcih are are available in ICWebclient ptofile.

Maybe you are looking for