Live chat agent WRONG!!! Price promised is NOT what I was given! Where to fix it?

Live chat told me to get my discount I needed to be at 1gb, and that if I did that I would have a bill of 95.90 a month. He then changed my data to 1gb, which actually UPPED my bill to 126.70! No where to contact them with email, and the chat button isn't working now. I want my discounts that are active on my account just not applied! How do I get my old bill back which was actually cheaper than his changed planed! This is NOT good!

Well, 1 GB of data on the MoreEverything plan is $30. --
We'll have to speculate on the rest until you provide add'l info such as type and qty of devices on your acct. Smartphone $40 plus data = $70. Are you buying a new phone with an Edge agreement? We can't help without details.

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TS3999 How do you get info entered into iCal and Contacts on an equipped iPhone to push back to an equipped MacPro? so far it's only a one way street Macpro to phone, and that's not what I was told it would be.

Hi, all.
How do you get information entered into iCal and Contacts on an equipped iPhone to push to an equipped MacPro? So far it's been a one way street Macpro to phone, and that's not what I was told it would be. I've been through all settings on both devices and see no way to do this. Help! If I synch the old fashioned way, what's going to happen?

First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.
First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings.

HT204266 I purchased a navigational app yesterday and it is not what I was wanting. Is there any way to get a refund from a purchase if its been less that 24 hours. This app was $50.00!!!

I purchased a naviational app yesterday and it is not what I was wanting. Is there a way to get
a refund if it's less that 24 hours ago? The app was $50.00

Purchases are considered final, but you can try the 'report a problem' page to contact iTunes Support and see if they will credit or refund you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS3274 screen randomly disappears then after very minutes come back on but on opening page not what I was doing

screen randomly disappears then after very minutes come back on but on opening page not what I was doing

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

Thank you 'Pradeep' (Adobe Live Chat agent) for helping me activate my software

'Pradeep' an Adobe agent via Live Chat helped me activate Photoshop Elements 8. I thought would receive a feedback survey form which I didn't. Pradeep if you can see this message, I really appreciate how efficient you were in helping me activate my software. You were very pleasant to talk with via Live Chat. Thank you.

Glad you got it activated.

HELP! I want to know whether my hand-me-down iPhone 4 is SIM/carrier-locked or not. I was given an iPhone 4 which I think was purchased outside the Philippines.

I was given an iPhone 4 which I believed was purchased outside the Philippines. The previous owner had it jailbroken but something went wrong so it was stuck on DFU mode. So when it was given to me, I had it restored and updated via iTunes to iOS 5.1. I bought a micro-sim and inserted it on the sim tray. iTunes was able to detect the SIM card number and there was NO MESSAGE like the sim card is not supported whatsoever which can be usually seen in unsupported simcard. I thought everything went smoothly. But when I tried to set-up the phone, the SLIDE TO UNLOCK button is unresponsive. It doesn't work so I was stuck there and my iPhone cannot be accessed because of that. What shall I do? I have tried doing the hard reset several times, it still didn't work. I have tried restoring my iPhone three times but the slide to unlock is still unresponsive. I think the iPhone was able to detect my carrier simcard since it shows on the top corner the name of my carrier, mobile signal and 3g network. Now I am wondering as to why the slide to unlock button is unresponsive? Was it because of my iPhone LCD or was it because the iPhone is locked? Please help.

according to some blogs, if the sim card you are using is unsupported, iTunes will show you a message that the sim card you are using is unsupported. But when i opened itunes, I didn't see that message. Instead, it was able to detect my sim card number. So I guess, the simcard is supported. It isn't the original sim, though. Then the phone was able to detect the mobile carrier, mobile and 3g signals. So iam wondering whether my phone is locked or was it a hardware problem?

I download an app cant rember what its name was but it ment to a jailbreak thing but it was not what i was hopping for tryed deleting it but there was no X on it so i stared to reset and it frozen with the apple logo and a loading bar ? plez help (4th)

i dowloaded an app cant rember name but i was ment to be a jailbreak thing (typed in on sarfari jailbreak me) but it was not what i hopped for so i tryed deleting it (and an game boy app off this app) but no X came up on the corner so i tryed resating it but its now frozen and thers the apple logo and a loading bar under it ?
PLEZ HELP ME SOME ONE

Try forcing your iPod into Recovery Mode...
Follow the Steps in this Article...
Recovery Mode / Unable to Update or Restore
http://support.apple.com/kb/HT1808

What do you think of Live Chat Agent Emil's Conduct?

I have attached a transcript of a chat that I had a couple days ago with a Verizon Agent. The chat was to help me resolve a password issue. The e-mail account that I was asking about was a sub-account that was set up years ago for my daughter. That's why a female name showed up on the chat even though I'm Elizabeth's father.
The chat did resolve my issue. However, I felt that a number of statements from the Agent were unusual at best and inappropriate at worst. Some people probably will find nothing wrong with the Agent's behavior, but I do. I'd appreciate feedback from the community. What do you think about Emil's conduct?
I have changed names, including that of the Agent, but for any Verizon representative who is monitoring this post, the chat ID number is accurate.
{edited for privacy}

T.O.S. violation! Paying customers are not
allowed to call-out moderators/chat or customer service by name
on the board.
You can not display anything that is disruptive or anything that will
incite a riot. This is a peer-to-peer board, where we all hold hands
and cry together for being deceived by a company who used to extend
decent service.
Yes, I used chat to reactivate my account that was erroneously deactivated.
Problem resolved (not as quicly as stated by chat) within a few hours.

Do the "live chat" agents actually exist or are they an urban legend?

Not once I have seen them NOT "be busy" and available to actually chat.
I want to cancel my account and calling Verizon has done diddly-squat about actually making that happen.

Yes I know if I were to call at 9 PM EDT my local office is closed.
And it sends it down south some place. However found I am dealing most of the time with the clueless.
I had a friend purchase his own Motorola Extreme Cable Modem to save that $140 a year in modem rental fees.
Had it all hooked up and had the serial number and model number but it took three representatives to just go in and change the old to the new.
So its not just Verizon that uses untrained personnel.

Price & Speed is not what was agreed when re-contr...

Hi, my contract ran out at the end of October last year and I was offered a new contract, the first 6 months free then £15.99 a month for the next 12 months I also asked about getting the new up to 20mb broadband and was told I would get it if it was available at my exchange if it wasn’t I would get it as soon as my exchange was upgraded. My exchange has been upgraded and I am still on up to 8mb, I have phoned about this and was first told I would be upgraded on 1st April then I was told the last week in April then was told it would be 15th May, still no change also when I got my bill this month I was charged £24.99 a month not £ 15.99 I spent over an hour on the phone last week about being charged £24.99 and was told that was what I have to pay not very happy to say the least. I also took out a 12 month contract for TV on demand at £6.99 a month and was told I would get a new remote control free of charge as mine does not work very well have not yet received new control. Can a moderator help sort any of this out thanks Mil.
Solved!
Go to Solution.

Hi Mill,
Sorry for the problems you have had and welcome to the forum. Don't worry I can help you with this.
Please drop me an email to [email protected], include your BT account details and the link to this post. I will check things from my end to see what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My first bill is not what I was told

My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.

Mschma wrote:
My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.
The first bill is almost always higher because of prorated charges. So if your bill prints on the 15th and you started service on the 30th of the prior month, your first bill will have half a month's charge for the 30th-15th, then the usual month in advance charges for the 15th-14th of the next month. Discounts for autopay, I believe, take a month or two to show up. There is a plan for people 65+, and you should be able to change to that plan if you want to, just make sure the change is set to take place the first day of the next bill period.
The other $40 in charges probably include activation and possibly insurance on the phone, and you should be able to pull up a detailed bill in MyVerizon with each line charge described.
How did you start your service? Did you go to a store, call, or order online? The ETF for a smartphone is $350, not $380, and if you were not informed of that you should have been, although if I were setting up service with a contract, I ask the terms of the contract, like fees, time frame, service and all that. Did you enter the agreement under the impression that there was no penalty for early cancellation?
Finally, this is primarily a customer to customer forum with occasional input from reps. They are identified with a Verizon logo. If you need immediate action, you will need to call. I hope you are able to get everything straightened out and explained!

HT1430 I have the Iphone 5 and just recently updated to IOS 6.1.3 and my battery life is just not what it was with the 6.1.2. I can start a day at 100% and in 6 to 7 hours be at 18%, (this actually occurred this past Monday) for no reason.

Hello, has anyone had problems with increase rate of battery life depletion? When I say increased rate I mean loosing maybe 80% in a 7 hour time frame while using the Iphone for nothing more than checking weather or stocks? This started after I went to the IOS 6.1.3. Before I could easily get 3 days out of the phone. Now I am wondering if it will hold the charge before I get home from work.

Hi imobl,
Thanks for your response, I forgot to add that the five 3uk sims we have in use, I have tried all of them none of them are recongnised non of them have pin codes, I even purchased four more sims Tmobile (original carrier) Vodaphone, 3 and giffgaff.

When I try to open/print or save to hard drive /print a PDF sent me as an email attachment, Firefox won't print. I WILL tell me what top do to FAX something, which is not what I was trying to do.

I opened this same PDF a week ago and was able to print it. I was just trying to print a spare copy today. I was able to get it to work by accessing my email through another browser. But, in Firefox, it didn't want to print. It was only interested in telling me what I needed to do uin order to fax something.

Ok two things based on the crash report and the steps you took right before the crash:
# Try to disable scrolling acceleration and restart Firefox. Does it continue to crash?
# Try Safe Mode and do the same task as above with email and the pdf [[Troubleshoot Firefox issues using Safe Mode]]
# Also pdf.js may be helpful to read pdfs in the meantime. You can change the default reader in the Preferences/Options > Application menu of Firefox.
# Try to clear out the downloads folder and update flash to version 14 (that should do it)
IF it crashes again please also provide the new crash signatures and we can take a look :-) Sorry for the crashing :-(

Scroll bars in Lion - Not what I was expecting

On upgrading to Lion, which was relatively painless, I was surprised at the lack of control that I now have with the scroll bars. Previous versions have always had some way to increment/decrement position using arrow heads, but Lion doesn't give me any option to do this. I find it deeply frustrating. I can't believe I am th eonly one who is experiencing this so either you all do things differently to me or I haven't figured out the best way to use it (or change it).
I am right in thinking there is no option to change this behaviour?
Thanks

Hi Tom,
I thought that was the case.
The rest of Lion works fine and I can do everything else so it is only these blasted scroll bars that give me grief.
I do have Snow Leopard backed up on a NAS, and I have the original Snow Leopard disc. All data is double backed so no problem to rebuild if needs be. I'm just amazed that the scroll bars have been so badly designed in a system that gets everything else right.
Thanks
TT

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option t

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?

Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara

Live chat agent WRONG!!! Price promised is NOT what I was given! Where to fix it?

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