Price & Speed is not what was agreed when re-contr...

Hi, my contract ran out at the end of October last year and I was offered a new contract, the first 6 months free then £15.99 a month for the next 12 months I also asked about getting the new up to 20mb broadband and was told I would get it if it was available at my exchange if it wasn’t I would get it as soon as my exchange was upgraded. My exchange has been upgraded and I am still on up to 8mb, I have phoned about this and was first told I would be upgraded on 1st April then I was told the last week in April then was told it would be 15th May, still no change also when I got my bill this month I was charged £24.99 a month not £ 15.99 I spent over an hour on the phone last week about being charged £24.99 and was told that was what I have to pay not very happy to say the least. I also took out a 12 month contract for TV on demand at £6.99 a month and was told I would get a new remote control free of charge as mine does not work very well have not yet received new control. Can a moderator help sort any of this out thanks Mil.
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Hi Mill,
Sorry for the problems you have had and welcome to the forum. Don't worry I can help you with this.
Please drop me an email to [email protected], include your BT account details and the link to this post. I will check things from my end to see what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Contract not what was agreed via email and phone

Hi all, new to this forum so I'm hoping people here will be friendly and helpful .
I recently (Oct '10) changed my phone back to BT and got a package deal along with my existing BB and Vision services.
Spoke to a helpful guy called Tim Chappell who organised everything via email and phone.
I have had my recent quarterly bill it is not what we agreed. I am paperless billing and I cannot see what package deal I am on until my quarterly bill comes through. The first bill was very confusing with lots of cancellations for the existing package and then lots of price shuffling so I could only really see what I was paying on my second quarterly bill.
I have tried and tried in vain to contact Tim with no response. Live Chat and Cancellations have emailed him to contact me urgently but still nothing.
All the agreement is in the emails I received/sent so I have proof of the package he did, but what it says on my billing is different so it's my word against theirs until Tim responds to me.
Sorry for the long rant, can anyone help solve this please?
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DS wrote:
Aye, although me no work for BT, I still like to wear one when I'm posting - makes me feel like one of the team!
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

HT1657 Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some soft

Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some software for $40.00. Help

Hi,
No, it was Apple. Last night the movie (Argo) was downloaded. It took about an hour, however it did not open.
I can watch the preview, but can't open it.
Thanks for your interest.
George

How do I create a DVD with no theme, i.e., it plays what was recorded when inserted in the player?

How do I create a DVD with no theme, i.e., it plays what was recorded when inserted in the player? Nothing extra, just the recorded content.

Hi
No Menu on DVD
from. Mishmunken
How to create a DVD in iDVD6 without menu (there are several options)
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• Extract the VIDEO_TS and AUDIO_TS folders to a location of your choice. select the VIDEO_TS folder and hit Cmd + I to open the Inspector window
• Set permissions to "read & write" and include all enclosed items; Ignore the warning.
• Open the VIDEO_TS folder with myDVDedit. You'll find all items enclosed in your DVD in the left hand panel.
• Select the menu (usually named VTS Menu) and delete it
• Choose from the menu File > Test with DVD Player to see if your DVD behaves as planned. If it works save and close myDVDedit.
• Before burning the folders to Video DVD, set permissions back to "read only", then create a disc image burnable with Disc Utility from a VIDEO_TS folder using Laine D. Lee's DVD Imager.
//lonestar.utsa.edu/llee/applescript/dvdimager.html
hope this helps!
From LynnLU USA
www.mediasoftmac.com/dvd-creator-articles/convert-mov-video-to-dvd-on-mac.html#1 29
Yours Bengt W

What I Hear is NOT What I Get when I export

I finally learned how to create a multi-track song in GarageBand 2. I spent hours getting it the way I wanted it -- and it sounded great -- Then I exported it to iTunes, and when it played there, the tempo was much slower than it had been when I played it in GarageBand. Also, some of the tracks were off in terms of timing.
To make matters worse, when I then go back to listen again to the song in GarageBand 2, it is screwing up there, too -- all this despite the fact that the song played perfectly (in terms of tempo and being in sync) the last time I played it PRIOR to exporting it to iTunes.
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Hi,
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Installed but speed nowhere near what was estimate...

Hi
Had infinity option 2 installed this morning engineer on time so good in that sense. However the estimated speed quote was 62mb down 17 up. However I am only actually getting 24mb down. It's a bug difference from what was quoted, I am about 200-250m from the cabinet.
Not sure what could be te issue

1. Best Effort Test: -provides background information. Download Speed 17.87 Mbps 0 Mbps 77.44 Mbps Max Achievable Speed Download speedachieved during the test was - 17.87 Mbps For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps 2. Upstream Test: -provides background information. Upload Speed 8.46 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 8.46Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. this is the results i am getting on a wired connection

What are the settings in mail to see photos that were sent- then email recepient replies back w/ comments but there are no photos to know which one they are commenting about. how do i see what was sent when they reply? thanks for your help

anyone know how to get mail to show the photos back to you?
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Did you ever get a reply to this. I have the same problem. I have the same problem when even when I reply to an email... no photo shows up in my new reply message. The only way I have figured out is to use the "forward" option.
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Seriously slow speed, not what was promised

i have been reading thru the other threads. I will re-iterate the point which has not been answered, why does this have to go thru' a forum instead of a proper help desk?
I changed yesterday to BT broadband. When I ordered it, I made the point that both of us rely on internet for our work and so I asked the sales person if there would be any disruption to internet service. I was told there would be NO disruption. Unfortunately, that is not true. I keep reading about waiting 10 days, but i was not told that would be 10 days of incredibly slow service. Why would this be the case when the house/phone line previously served broadband perfectly well?
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welcome to the forum
there is a proper CS help 08001114567
there is a 10 day training period while the equipment at the exchange tries to find the best stable connection for your line. during this period you should leave the router connected 24/7 with no manual resets. however the router may restart (often) during the training period.
after the training period is complete then you can switch the router off at night, many do, but it is not recommended by BT. to many resets/disconnections in a short space of time will have a bad affect on your speed and profile
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Internet speed-- not what was promised!

I am a new Fios subscriber. One of the main reasons I chose Fios was the promise of a faster internet. I am paying for 50/25 mb speed, but what I am acutally getting (as judged by the Internetfrog speed test) is approx. 14 mb/s download and 4-5 mb/s upload.
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It is no more misleading than many advertising claims which always seem to have an asterik limiting the claims. How many people actually get the EPA mileage printed on the sticker for their car?
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Live chat agent WRONG!!! Price promised is NOT what I was given! Where to fix it?

Live chat told me to get my discount I needed to be at 1gb, and that if I did that I would have a bill of 95.90 a month. He then changed my data to 1gb, which actually UPPED my bill to 126.70! No where to contact them with email, and the chat button isn't working now. I want my discounts that are active on my account just not applied! How do I get my old bill back which was actually cheaper than his changed planed! This is NOT good!

Well, 1 GB of data on the MoreEverything plan is $30. --
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T61 Characters Displayed Are Not What Was Typed

Periodically when I type on the keyboard the characters that appear are not the ones I type. This happens when I try to enter the password to logoin - thank goodness for the fingerprint reader! It also happens when I am in various applications including MS Word and Outlook. If I reboot the problem goes away for an undertermined period. I have run two virus scanning programs and have found no viruses. Any help would be appreciated.

To answer the question about what is the 'rubbish'?
If I try to type 1234567890 I get & é ' " ( Paragraph sign é f c
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What You see is not what you get when printing a adobe PDF file

Hi, we use adobe pdf files to send printing of maps to different customers. Quite often a pdf file looks Ok on the screen but printed on paper some lines is crossing the paper which should not be there.
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The text spacing also frustrates me, but I'm afraid is a drawback of the iWeb system. I always have to go back and re-tweak certain paragraphs that I try to squeeze into a smaller space. I've learned that it's best to allow for a little breathing room with the width and height of the text field. If the text field is exactly the width and height of your paragraph in iWeb, chances are the lines are going to bump down just a hair, creating an extra line of text which will decrease your line spacing if the height is also tight. Does that make sense?
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I need to purchase a new laptop and wondered what was recommended when using lightroom?

Ehich laptop is most compatible with Lightroom?

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Memory amount not what was purchased.

I ordered a new Intel mac mini core duo with 1gb of ram and a 100gb hard drive. I got it today and was playing around for a few hours. Love it! I am new to macs so it took me awhile to look in the "about this mac" part.
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Thanks.

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If it's not working as described then usy the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.
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Click "Write a Review" in the Customer Reviews section.
Enter your sign in information when prompted.
Select a star rating.
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Price & Speed is not what was agreed when re-contr...

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