Lookout 6.1 Backup server not picking up all drivers for client links

We are running Lookout 6.1. We have a server and four clients, with one fo the clients acting as the backup server when the server goes down. We have been making loads of changes lately and decided to test by closing lookout on the server and we found the backup seemed to successfully pick up control, but while it had items we had created/ modified (buttons for modbus commands and feedback information from drives), it did not have the connection to the linked drives for command and feddback. while it was missing recent items it still had items present from years past that did function and feedback correctly, all things being on the same TCP/IP network. it seems we may not have all the correct info being backed up in a timely manner to the correct place on the backup server. Is the SQL file in the lookout\database folder an important part of this? can i simply shut down SQL processes via task manager and then copy the 1.15GB sql file over top of the 850MB sql file on the backup server? when instructed to have a COPY of the L4P primary file from the server computer in the standby computer, which one could it be. there are several, and the dates seem to be older. i am sure there is more...

The hypertrend use Citadel service to transfer the data between computer, while the live data is different, so your problem is probably in networking setting or firewall.
If you have firewall on either computer, follow these KBs.
http://digital.ni.com/public.nsf/allkb/0D7B86F4B4D19A5E86256F9A006EECB1?OpenDocument
http://digital.ni.com/public.nsf/websearch/8AE45BBFA1D7025E862570F200642FD8?OpenDocument
Lookout client software doesn't install MAX.exe, but if you have MAX.exe on the client computer, you can use MAX to check the connection. In MAX, try to view the remote trace.
You can also use the NI Hypertrend ActiveX object to check the connection. Create a client process with just a NI Hypertrend ActiveX object. Move it to client computer. Edit its properties and add a trace, then try to view the remote trace. See the attached screenshot. If the Citadel communication has problem, you will not see the database or the trace.
The ActiveX object doesn't fix the problem, but can tell you whether the remote connection is good or not.
Message Edited by Ryan.S on 11-14-2008 03:49 AM
Ryan Shi
National Instruments
Attachments:
1.JPG ‏71 KB

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