Looks like I have an operating system/software incompatibility

Still working on trying to resolve the problem I posed earlier today in the "MacBooks" Forum. Here's what I'm dealing with:
In 2002, I impulsively bought a MacBook, loaded several of my favorite apps, but otherwise really didn't use it until 2010 — when realizing that my desktop iMac was about to fail, I quickly loaded  a stack of valuable documents onto the MacBook (probably via the local area network I was using at the time).
Since then, the MacBook has been just sitting on my desk . . . untouched, except for the endless stack of papers accumulated on top of it. (Also disconnected the LAN when the back-up Mac I was using for storage and emergencies bit the dust 1-2 years ago.
Yesterday, I decided it was time to clear the desk space, so booted up the MacBook intending to transfer the documents to a CD before removing them from the Mac; but ran into a problem when the CD/DVD icon failed to show up on the desktop.In addition, although the MacBook runs fine when the  CD tray is empty, it  immediately freezes when the disk is added . . . while  MacBook itself  NEVER loads if the CD is already in the tray when I first turn it on.
Apple Menu and Extension folder both show the CD/DVD driver, but error message states  "this MAc does not support  the Apple DVD driver."
The only explanation I can think of is a conflict between the OS and the CD player, but if so, don't  understand why, since the CD player was original equipment on the  MacBook when I bought it from a dealer (probably around mid-July 2002).
It's also unlikely that I upgraded the original OS — especially since it is still using version 9.2 . . .  and I just read an old press release stating Apple was switching to OS X for all Mac's effective by the end of August 2002.
As a long-time  MacUser, I have a stack of OS disks for Macs I purchased when disks were still part of the package . . . including Version 9.2 (dated 2001) . . . an undated Apple Hardware Test  . . . and a DVD install disk for Mac OS 10.5 — as well as later upgrades.
If I were  certain things wouldn't go from bad to worse, I'd consider loading  the 10.3 or 0.4 disks, but first would like to hear  from someone who can clue me in regarding  possible risks.
BTW, spoke by phone with a live Apple rep this morning (actually 3 different ones, because my call  kept being escalated) but he was unable toa dvise me, because  his job training didn't go that far back.
BTW . . .Current  product list below is incorrect, but I was unable to update it.  At the moment, in addition to the MacBook, I am down to just a late 21.5-inch (late 2012)  iMac, LG  external optical drive and  iPad Mini (all purchased last summer).

Not sure  what happened to the update I submitted yesterday . . .or where it went — but I have made a little  progress:
After  combing thru the web for 36 hours, I found a couple of helpful leads, including one that mentioned early MacBooks sometimes had problems dealing with CDs with recording capacities of up to 80 minutes. When I checked, sure enough the Memorex disk I was using  fell into that category; but in the process of  checking it out, I also discovered that I had inadvertently loaded  2 graphic images onto the disk . . . forgotten to label it and put it back in the box. But it also was unable to read a brand new Memorex disk from the same sleeve of disks, either.
And as it turned out, neither could the built-in optical drive on my old back-up iMac, or the external portable DVD writer I bought to replace the built-in one missing from the newer desktop Mac I bought last year. However, all 3 could read the 74-minute pre-recorded Verbatim disk containing music and the 80 minute Imation disk with graphic images, while MacBook was the only one unable to open a pristine 80-minute Verbatim disk.
The bottom line was that when I contacted Verbatim for help in understanding why the MacBook could open that company's 74-munute disk but  not an 80-minute disk, the tech support rep recommended upgrading the firmware — a suggestion I temporarily put on hold, after suddenly remembering I also had a thumb drive that might work. . . It did!! . . . At least to the extent that I've been able to transfer small batches of files  from the MacBook to my newest desktop Mac.
The downside is that now that some of them made the journey safely, the majority still can't be read because they were converted to linux while in transit.
The reason, of course, is obvious (or at least I think it is). Although I never bothered to examine the documents after I transferred them (for safety's sake)  to the MacBook when I realized my "backup Mac"  had serious problems, the only ones I might have been able to open then were the ones created in Word, or updated Photoshop software. But most of the documents were created in PageMaker and versions of Adobe Illustrator commonly used  when I bought the MacBook back in 2002.
IOW — it looks like the Verbatim rep probably was correct. The  OS on the MacBook likely needs updating — something I actually might be able to do.
Because my only purpose in buying the MacBook was related to a specific family event, there is no question that I bought it some time between mid-June and mid-July, 2002 — less than 2 weeks before Apple announced that by the end of August 2002, all Macs sold would be using 0S 10. But since I had the sales receipts to prove how recently I had bought my MacBook, Apple agreed to send me upgrade disks.  I'm not sure how or why, but I ended up with disks for both OS 10.3 and OS 10.4 (as well as update disks for all other versions except 10.8.3 — which came pre-installed on my current Mac, but without backup disks)
Now being old enough and wise enough to look before I leap — while I'm assuming  it's safe to use the first set of install disks, I'm curious to know if doing so:
1. . . . will enable the MacBook to read any new, commercial CD-R disk, and
2. . . . is likely to prevent me from retrieving old PageMaker disks long enough to save them as JPEGs and/or PDFs
Although my telephone call yesterday to Apple support was escalated 3 times, I eventually was able to speak with a tech support rep. But according to him — "because 2002 MacBooks are now  obsolete," he has never been trained to solve problems on them. Click.

Similar Messages

  • Can i have another operating system, like microsoft 7?

    can i have another operating system on an apple desktop?
    never had an apple befor

    If your Mac is new, you need another forum:
    iMac (Intel)
    The one you found is for iMacs made before 2006

  • My PowerBook-G4 operating system software - Mac OS X 10.5.8 - does not meet minimum requirements for downloading the latest version of  FireFox ... is there an Update for a newer version of my op.sys. software,  or,  what is a better choice of an Upgrade?

    my PowerBook-G4 operating system software  - Mac OS X 10.5.8 -  does not meet minimum requirements for downloading the latest version of  FireFox ... is there an UpDate  to a newer version of my op.sys. software,  Or,  what is a better choice of an UpGrade to a newer/different op.sys. software ?
    Thanx!

    The best maintained PowerPC browser at the moment is TenFourFox:
    http://www.floodgap.com/software/tenfourfox/
    It is a Mac port of a newer version of FF thatn any PowerPC Mac can support natively. It runs, looks and feel like FF.
    I found some add-ons that helped TFF with speed issues. Pleae see my post in another PPC forum:
    FYI: Speed-up for TenFourFox on PowerPC

  • I bought a used iMac and I want to format and re-install the operating system however it didn't come w/operating system software.

    I bought an iMac from a client and I'm concerned that the software that is on the system is not secure. I would like to remove everything and start with factory default programs and settings. The system is about 3-4 years old and there are no original operating system software discs.
    How to I re-format the hard drive, and do I need to purchase an operating system for it?
    Thanks.

    Your best bet is to call AppleCare and order a set of original OS X Install Discs, you will need a credit card and the serial number of the computer. If you don't know what version of OS X was on the system when it originally was purchased that is the best thing to do, otherwise you're shooting in the dark. The cost is going to be in the $30-40 range I believe.
    You didn't complete your profile so we have no idea where you are located or anything about your system. You can use the following link to locate AppleCare's phone number in your country.
    http://support.apple.com/kb/HE57

  • I've recently started to use Numbers but when I try to sync to iCloud it asks me to create a new iCloud account. Problem is I already have one and that's the one I want to use. Looks like I have the same situation on my iphone. Any guidance? Thanks.

    I've recently started to use Numbers on my macbook pro but when I try to sync to iCloud it asks me to create a new iCloud account. Problem is I already have one and that's the one I want to use.
    Looks like I have the same situation on my iphone.
    The only option I'm being given is to create an lCloud account.
    Any guidance? Thanks.

    The last thing you want is a second iCloud account. Try logging out and back in in System Preferences. If that doesn't work, I'd get AppleCare on the line.
    Jerry

  • Has anyone had any luck returning there iMac w/ Lion? I couldn't even reconnect back to the iternet tonight w/o restarting my new iMac....  Looks like folks have been having this problem for months

    Has anyone had any luck returning their iMac w/ Lion? I couldn't even reconnect back to the iternet tonight w/o restarting my new iMac....  Looks like folks have been having this problem for months & months .. The Apple tech told me that all I could do is wait for Apple to come up with a fix... Got a new router this week so that isnt' it.  Would I be better off w/o this until Apple gets their act together?  I downloaded the combo update 10.7.3 & it helped for about a day...  yesterday I still had to manually reset the connection but now it's resorting back to disconnectiong w/o fully going into sleep mode first.  Sorry to say this is a major lemon.  Help!

    Seems unfair... I thought I was probalby having a router problem...  got a new router this week. Thst's when we realized we have a computer problem.  My next door nieghbor got zero sleep staying up all night while trying to help us figure out what the problem could be. He said if it were him he would have returned the iMac / Lion.  Got the new iMac w/ Lion for Christmas but didn't realize until this week that Apple is the problem....  Hard to believe that Apple just has kept on selling this like ... oh  No problem!  Can't stay on the internet... but will sell you another one today!  I'm getting mad...  It's not every day we spend that kind of money on a computer .  & ALL they can give us is that LOUSY Lion combo update.  I can't even stay connected long enough to make a vitamin order with Puritan's Pride...  & then the disconnection wipes out my cart... so I have to  start over. When are they going to fix this!   'Not feeling very positive'.  I feel like Apple KNOWINGLY sold my husband a defective... system.  14 days... oh please...

  • Unablt to download new operating system software

    I am unable to download the new operating system software for my iPhone.  As I recall, when I had this problem in the past, the solution was to turn off my firewall.  I have tried that and it doesn't work.  Any other tricks I should be aware of?
    Thanks

    check the link and see if it helps
    IOS unable to update or restore  http://support.apple.com/kb/HT1808

  • HT201077 After updating my iPhone4s to the lastest update my photostream stopped updated onto my comuter.  From my phone it looks like pictures have been moved into the photostream folder... but they are not showing up on my computer.  Help!

    After updating my iPhone4s to the lastest update my photostream stopped updated onto my comuter.  From my phone it looks like pictures have been moved into the photostream folder... but they are not showing up on my computer.  Help!
    I have signed out then back into the cloud.  I have comfirmed location of the photostream folder.  I have have even restored settings on my phone.  any ideas on what I can do to get it working again?  or do I have to accept defect, and manually save my photos?

    There's a whole lot to read in your post, and frankly I have not read it all.
    Having said that, this troubleshooting guide should help:
    http://support.apple.com/kb/TS1538
    In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

  • I have two Macbooks at home that are connected to a Comcast Wi-Fi network modem. One of the computers has sporadic in receiving the WI-FI signal while the other is unaffected. Both have same operating system. Does anyone know a solution to this problem?

    I have two Macbooks that are connected to the same Comcast Wi-Fi network modem. One of the computers has become very sporadic in receiving the WI-FI signal while the other is unaffected. Both have same operating system (10.5.8). I have restarted computer, and unplugged and retarted modem on several occassions to no avail--one still works the other inconsistent. Have spent a great deal of phone time with Comcast and they suggest acquiring latest OS. Does anyone know a solution to this problem?

    This does not sound to be a router problem...You should try to uninstall and re-install the ethernet adapter/card installed in your computer...Do you have 2 Ethernet Adapter's by any chance...Check the Device Manager, Click on the Start button >>> Settings >>> Control Panel >>> Double click System, go to Hardware >>> Device manager, click on the plus'+' sign next to Network Adapters and see how many Ethernet Adapters are listed...
    Also connect that computer straight to your modem and see check if you get the same message,that 'YOU ARE CONNECTED TO MORE THAN ONE NETWORK'...

  • I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro.  I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the

    I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro.  I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the installation.  When I click on the Adobe Acrobat icon in the Applications folder, nothing happens.

    Hi Tom,
    kindly check the System requirements | Acrobat family of products—older versions (XI, X, 9)
    For serial number message try: 
    Error "Invalid serial number" | Acrobat 9 | CS4
    Thanks,
    Atul Saini

  • I upgraded my new iPad (iPad 3) to IOS 6 and everything went well except Siri won't launch apps. When asked say "launch Facebook" Siri responds with "it doesn't look like you have an app named Facebook" and I get the same results when trying to launch any

    I upgraded my new iPad (iPad 3) to IOS 6 and everything went well except Siri won’t launch apps. When asked say “launch Facebook” Siri responds with “it doesn’t look like you have an app named Facebook” and I get the same results when trying to launch any app. Siri works for everything else it just won’t launch apps. Any ideas? Thanks.

    I have this same problem... Seems like nobody else does. Siri won't launch any apps for me, including native apps.

  • Problem syncronizing my iPod Shuffle.  iTunes makes it look like I have 2.

    I have a new iPod generation 2 Shuffle. For some reason wnem I connect it to my USB port, it makes it look like I have 2 different iPod Shuffles. The first one shown under iTunes is as I registered it and says "Brad's iPod". The second one just says "iPod", yet shows the same serial number as shown under the first one with my name. I keep getting an error message when the second pops up and says that it seems that the iPod is corrupted and suggests I select the option to reset everything as it was with original factory settings. It prevents mefrom synchronizing my iPod.
    Why is this doing this? Is there anyway to delete the second "instance" of the iPod being shown under the name of simply "iPod"? Any help would be appreciated.
    Thanks!
    Brad

    Hello,
    I am currently an owner of an iPod Touch 4th generation, running IOS 6.1.2. I will be glad to help solve your problem with your iPod/iPad/or iPhone.
    Restart the Computer?
    Reset iPod/iPad/or iPhone:
    Hard Reset: Hold down the Sleep/Wake and Home buttons on your  iPod/iPad/or iPhone for at least 10 seconds, or until Apple logo appears
    Hope that helps!
    If none of the above solutions work, could you please reply back as soon as possible, as I will try to find another solution to your problem.
    Sincerely,
    Pizza98704
    (Parts of this message was copied and pasted --> I have a document all ready to go)
    Some Helpful Links:
    Apple Support Link: http://www.apple.com/support/contact/
    Genius Bar of an Apple Store: http://www.apple.com/retail/geniusbar/

  • Any idea how i restore my office email account, looks like i have moved all items to trash and now have no email account ! no time machine either

    any idea how i restore my office email account, looks like i have moved all items to trash and now have no email account ! no time machine either

    let's go back to your original post: what do you mean "it looks like you moved all items to trash"??
    You DID move them to trash? (we can discuss WHY once we cure you)...
    Can you open a window in finder and get to  applications and then to utilities? Is MAIL in there?
    And your "office email account"-- do you mean physical office, like place of work and you want that account in your mac mail on your computer?  ~OR~ do you mean, microsoft office,mail account?
    The difference is necessary to know...

  • After upgrading I now have four operating systems on my Imac. how do I get rid of some

    after upgrading I now have four operating systems on my Imac. how do I get rid of some

    Very sorry it took so long to get back, I have tiger,leopard,snow leopard and lion still on the machine although i can't seem to find exactly where. I am sure that I don't need them all and they are just taking up disc space as it where. I thought that it would be good to clear some out but it is never a good idea to delete OS's when you are not sure what you are doing.  thanks

  • I do not have an operating system in the iPhone

    hi guys
    I do not have an operating system in the iPhone

    think you should elaporate
    what happened
    what are the current symptons

Maybe you are looking for

  • Issues with changing connection at run-time

    Post Author: dmazourick CA Forum: Data Connectivity and SQL Weu2019ve tried a lot of different ways to resolve this issue, but are getting every time the different result. Probably someone deal with that issue before and know how to correctly resolve

  • Difficult: How to write a SplitInputStream?

    Hi, I am trying to implement a SplitReader. The basic concept is "shared behavior, cloned data". Let me explain.. Given a parent InputStream, users can retrieved unlimited amounts of children-inputstreams. These children mirror parent behavior in eve

  • How do I order prints from more than one Photo in Aperture?

    I can figure out how to order prints through Apple for ONE photo but can't find how to add more photos to the order.  Is there a manul for Aperture 3.4.5 version? This whole program has me confused.  I need a manual I think.  Thank you.

  • Can't get items created in outlook to sync to my iphone

    Okay I am at a loss for words. I have tried everything even unchecked the do not sync over 30 days button. Nothing in my outlook on my computer will sync / transfer to the iphone. A few things are still there from a sync before I upgraded to the 2.0

  • Prevent Adding AR Invoice twice

    i got a problem Adding A/R Invoice from Draft Document, i need to check wether the A/R Draft U_InvoiceCode(UDF) already exist in AR Invoice, if it is then user can't added again my colleague said something about SBO_SP_TransactionNotification but i'm