Loss of pointer

I have a 21.5" iMac with mavericks,a wireless keyboard and trackpad,during normal use I am experiencing loss of pointer and a locked screen.The only way Iknow is to switch off using the rear power button,switch on and wait for a reboot.
I have tried a "safe start" process but this doesn't help.
Can anyone advise me please.

Boot into the Recovery Drive by holding down Command R when restarting.
Run Repair Drive and Repair Permissions using Disk Utility in Recovery.
Restart
Download and run the combo updater to refresh your OS X files.
OS X Mavericks 10.9.4 Update (Combo)
http://support.apple.com/kb/DL1755
Let me know if this helps.

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  • Can you point me to the setting that reopens all word documents on startup after the laptop shuts down due to loss of power? I'm a mac book pro user.  Many thanks!

    It'd be great if you could also advise on reopening safari windows on start up.  I'm after the setting that helps us restore everything only after shutdown due to loss of power and not all the time!  Thanks!

    The option is in System Perferences on the General section (first Icone in Sys Perf) down near the bottom.
    It's called "Restore windows when quitting and re-opening  apps".
    But that may not be the setting your are looking for.
    There is also a setting on the Shut Down and Restart windows that says "Reopen windows when logging back in".
    But is you computer shutting OFF, "I Mean Really Shutting OFF", or just going into Sleep mode.
    If it is really turning complete off then that setting is not saved. For that to work the computer has to be shut down or re-started properly allowing the OS to save that App state.

  • At a loss with phone line

    Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
    This problem has been going on for several years, although, 2 months ago i made some progress.
    The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
    Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back. 
    The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
    Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
    Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
    I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
    If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
    Any advice as to how I can take this forward?
    Solved!
    Go to Solution.

    I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
    First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
    The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
    So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.  

  • At a total loss how to export IPhone 4 video To My PC

    I've read and posted in various threads and looked all over the net. I admit I'm at a total loss as what I'm doing wrong at this point.
    I want to take the video from my Iphone and move it to my PC so I can upload it in HD to youtube.
    I've made sure to make sure my phone doesn't sync right away, gone to the my computer and click on my phone (shows a camera), then copy and paste or drag. When it moves it over it say 0 bytes.
    I'll even post a link a buddy of mine sent and if you look at step 9 it says the videos should be quick time files. Mine says nothing where it says file types.
    http://www.notebooks.com/2010/06/29/how-to-get-hd-video-from-you-iphone-4/
    Is there something I'm doing wrong? Like I said I'm at a total loss.

    I'm not sure if this will help you, but I ran across the same issue. When I tried to pull the videos off the phone in windows, it would hang during the transfer, or not transfer at all. My photos and videos are kept on an external drive and I was trying to copy to that external drive. I copy and pasted the videos into the pictures folder on my PC (instead of the external drive) and it worked like a charm. Once that was done, I just had to drag and drop into the external drive.
    I hope that helps!

  • At a loss with phone line and broadband

    Hi,
    First of all, sorry for cross posting this, but as you might gather I'm currently stuck between a rock and a hard place.
    http://community.bt.com/t5/Phones/At-a-loss-with-phone-line/td-p/54639
    I'm not going to repeat everything in that post, just to say when all equipment is unplugged and you get crackles and white noise through the phone, it can not be equipment, no matter how intermittent. Am I correct?
    The main reason for cross posting is around the annoying BRAS IP profile. It seems that for 30mins of static, I get stuck on a 130k profile for 3days. I could cope with the occasional outage or slow down, but 3days is half a week and when you have the recent bad weather, you get 1day of decent profile before the next spat! As a result of this, I would like to see if anyone else in the community has been through similar?
    I will point out that I have been working in IT for 13years, so I like to pretend that I know something about things, but I must say that BT is one of the only companies that I deal with and dealt with that seem insistent on blaming the customer for everything. 
    Connection information
    Line state Connected
    Connection time 0 days, 1:44:21
    Downstream 2,048 Kbps
    Upstream 448 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
    Latency type Interleaved
    Noise margin (Down/Up) 9.6 dB / 19.0 dB
    Line attenuation (Down/Up) 53.0 dB / 29.5 dB
    Output power (Down/Up) 17.8 dBm / 12.1 dBm
    Loss of Framing (Local) 0
    Loss of Signal (Local) 0
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 5261636 / 45
    CRC Errors (Down/Up) 0 / 2147480000
    HEC Errors (Down/Up) nil / 28
    Error Seconds (Local) 134
    Solved!
    Go to Solution.

    No I'm suggesting the mod team is preferable to calling India ....
    What they do with you is down to them ....  and you.   
    Allbeit I doubt you'll see a profile reset, but even better you may see a lasting resolution, hopefully.    

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