Lost Call History

I have a user who lost his call history. Does anyone know what log file/message will show if a user "clears" the history? I suspect it is being cleared by mistake.

Each of the missed/received/placed calls directories can hold a maximum of the 32 most recent entries. Calls made beyond that, and they drop the oldest records. They are not aged out, and don't clear with EM login/logout or a soft reset. But a power reset or Clear softkey will clear them.

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Link between contacts and call history / WhatsApp is lost

hello, can you help me please?
my z10 lost the connection between the contacts and the call history. What I want to say is: My contacts (synced from BES) are complete, there is no problem. But the call history shows only the phone numbers, I cannot see, to which contact the number belongs and I also cannot start a call from the contact-button underneath the call-list. Because in this view there are none of my contacts anymore.
The same effect with WhatsApp: I see all the chats, but name and picture of the sender are gone. I still can answer the existing chats, but I can't start a new one, because I don't find any contacts. a click on Favs shows me a view sying "none of your friends is using WhatsApp". So obviously this list is not connected to the contacs anymore.
Strange enough, SMS is working as usual, I can see the names of the senders there without problem.
This situation is new, it startet a few days ago after I found the mode where it required SIM PIN. After that the described effect was there. I rebootet the berry, which did not change the effect.
Do you have any ideas? Thank you very much!

    Hi again!
     I saved the last message by accident which caused the reply to be sent off and so I had not finished what I wanted to write. Aploogies.
     I didn't find the new iMac hybrid SSD/Disk system easy to understand when it arrived over a year ago. I eventually decided that the 256 SSD section would be best suited to having the Operatin System for greater speed and I must have decided to put the music files on the 1TB internal hard drive along with photos and raw video clips. I can't honestly remember. There was a lot to take in. I wasn't even aware until this failure that iTunes had a default location.
     In addition to having the iTunes folder on the internal 1TB hard drive, I used Time Machine to store the entire computer contents on a 1TB Western Digital external hard drive. I had done my last Time Machine back-up on the 13 February and so I was hoping that by opening one or two songs on the back-up, they might reactivate the 'old' interface with the original playlists on it. That didn't happen but I then realised, while I was still in the Tme Machine back-ups on the WD external hard drive, that in the iTunes Media folder contained within the iTunes folder on the default Users/Username/Music location there was only an Add automatically to iTunes folder which was empty. While still still looking through the Time Machine back-upsI saw that the music instead was stored on the 1TB of internal hard drive as outlined on the first post:
     'The music files are located in folders (name of artists), within a folder (iTunes Music), within a folder (iTunes), within a folder (Music), within a folder (username) on the 1TB of internal disk drive.'
   The iTunes.itl file was last modified on Monday at 21:52. Created on 17th February, 2012. Size 386KB
     Regards,
     DG.

SINCE i UPGRADED TO 0S4 the lost calles and the history `s calle faild

Does anybody has problems with the lost and history calles ? Since i made the upgrade i have no data about the calles that i make or recieve or the ones that i lost.
If anybody know how to fix this, i ´ll be very thankfull.

No i don`t loose the music neither the photos.
i only don`t have anymore the history of the lost calles and the recent calles.
i recieved a lot of calles, but they don`t appear anymore as "In" calles or "out" calles or "lost" calles.
How can i fix that. I also restored the iphone and they still do not appear.
All you guys have no problem. For example if you recieve a call, It appear on the history the caller id and the time you recieve that call. i had those datas in the past, but since i upgrade, now is not working anymore

How to viewi detailed call history

Anyone know how to view your call history online. I went to verizonwireless.com and signed in.
I tried the view usage but it just said so many minutes of so many minutes.. I'm looking for detailed calls, like phone numbers.
I lost a number and I know I called it on a certain date and want to find the number again.

It sounds like this may be a pre-paid account or possibly you are on a family plan as a secondary number?
If this call is fairly recent it may be in the call logs on the phone. On a basic phone, if you press the "Send" button you can pull up a history of calls sent and received. On most smartphones, pulling up the phone and pressing the "History" will do the same.

How to Recover Deleted Call History/Log on iPhone 5C?

I have an iPhone 5C, I have been deleted my iPhone 5C Call history by mistake recenty, now I want to restore my deleted Call history from my iPhone 5C on my Mac computer, can you give me some advise about how to recover my deleted call history from my iPhone 5C?

Call history and msgs is an important part of your daily mobile use. All types of call details can be checked through this option. But, sometimes call history/msgs can be lost from your phone due to some reasons and this can be a big problem for you. But, you can get back all of your call details if you have any previous backup file.
But, if you don't have any backup or you have never connected your phone to your PC, then how can you recover this? Then, the best solution is to use the iPhone data recovery program by which you can recover and restore all of your lost files easily on your PC. It scans your phone and recover your call history and the other lost files easily. It is really very simple and fast.
So, try iStonsoft iPhone data recovery to recover call history/logs from iPhone 4/4s/5 .

Viber reinstalled so is my call history deleted?

Hello! I accidentally pressed a contact's number but hanged up immediately. Will this reflect as a missed call on his side? I deleted then reinstalled the app. Will this delete the history and will he not receive a notification of a missed call anymore?

May iOS Data Recovery is a good choice for you. The reason why I recommend this app is that it can recover your call history on iPhone quickly with no data loss or personal info leaking. You can not only preview and selectly retrieve your call history, but also can restore other lost file types like notes, contacts, music or app, etc.

IPhone 5s Recent call history

Hi in my iPhone 5s call history i could see that only the current week voice calls are listed out. Rest all is only for facetime calls. Is there a way by which you can make appear all the type of calls made/received in recent calls list for more than a month

Are you looking at the recent calls on the facetime app or the phone app?
What happens when you look at the recent calls in the phone app that will show you all calls.

I deleted a contact out of my iPhone 4S but when I go to send a message the contact appears although that individual is no longer in my address book. I deleted all text and call history pertaining to the deleted contact but still shows up.

I deleted a contact out of my iPhone 4S but when I go to send a message the contact appears although that individual is no longer in my address book. I deleted all text and call history pertaining to the deleted contact but still shows up. Does anyone have the same issue and how do I fix it?

dam122577 wrote:
but wont restoring as new delete all my info on my phone
Yes. That is why I added...
it will disappear over time due to non-use.

Jabber and IP Phone 8945 call history synchronisation

Hi
We're running 8945 IP Phones and CUPC 8.5.5 and a few Jabber 9.0.4 in a CTI deskphone mode.
Currently both call history are linked to the device. No synchronisation between IP Phone and CUPC / Jabber.
Even the missed calls count is not cleared on both sides when the user looks at the call history. For example if the user looks at the IP Phone call history because it indicates missed calls and the clears the counter, the Jabber still showing the same missed calls count.
Any improvement in the future ?
Thanks,

Hi Jean,
No, there is nothing planned at the moment to provide any synchronization between call history. I will suggest to open a feature request via Cisco TAC.
Thanks,
Maqsood

Jabber and Missed Call history

Hello
I am looking for and explanation or a document around expected behavior for how the Call Log works within the Jabber for Windows client. Our customers setup has Jabber for windows deployed in Deskphone Control mode, where the Jabber clients control a single physical phone. Predominantly a 7945 series phone. How in Sync is the "CALL HISTORY" (missed call, placed call, received call) lists within the Jabber client with the physical phone itself. Examples:
If we miss a call on the physical phone and Jabber is opened, we noticed that both the physical phone and Jabber client report a missing call.
If we miss a call and Jabber is closed, we notice the physical phone reports a missed call, but when Jabber sign's in the "MISSED Call" is not reported on the Jabber client.
Is this expected behavior?
if anyone can provide context or has a document that explains the expected behavior this would be very helpful to me.
Thanks

Jaime,
Just for clarity, I'm not talking about a CSF registered phone, I'm talking about Jabber running in Deskphone Control mode. So yes in a hopeful way I would expect the call history from the physical phones to be in sync since deskphone control is just remotely controlling the phone. I suppose the call history on a physical phone is likely stored locally on the phone itself and this is why they call logs do not remain in sync but i just wanted to confirm that this is a fact vs an assumption.
Thoughts?
Ryan

CUCM 8.6.2 Cant view call history on certain Phones

Have 3 specific user's who cannot view any call history wha so ever, Cant find much in relation to this issue via the web, Thy are the only one's experiencing the issue on the system. I have reset the phone to no avail. also rebuilt the phone from scratch in CM. having no luck figuring it out.
any help or idea I can try

Hi Jason,
The phone stays in upgrading....
We need to fix this first.
Fix the issues related to DHCP & TFTP on the switch to which the phone is connected so that the phone can get the config from the DHCP server.
Sample DHCP config on switch:
ip dhcp pool dhcpconf
network A.S.D.W 255.255.255.0
default-router A.S.D.1
option 150 ip A.S.D.X ----->TFTP server of CUCM
lease infinite
ip address dhcp
Interface config:
interface FastEthernet0/1
switchport voice vlan 1
spanning-tree portfast
Check the routing issues between phone and CUCM TFTP server.
Upgrade the phone to the latest firmware and check if you have any issues.
Note: Do not disconnect the phone while the firmware is upgrading.
Regards,
Tirtha

Jabber for Windows Call history log

Hi. I am using Jabber for windows, integrated to the cucm as a extension number, all is just workink fine but I have a issue in the call logs at the jabber client.
Ex.If I dial +4599999999 or 099999999 then the call log only save the 99999999 number and that means I am not able to dial back to that number by pressing the number in the call history.
Any help regarding the issue is appreciated.
Bjørn

Hi Bjørn,
Can you provide a problem report for investigation?
1. Clear all logs under "C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs"
2. Make one call to reproduce problem.
3. Create a problem report (Help -> Report a problem...) and attach it to this thread (or email me directly).
Thanks,
Maqsood

CUCM 8.6.1.2000 - Call History not logging, and no ring tone access.

Hello,
A little background:
Recently, I setup a UCS C-210 M2 with CUCM 8.6.1 and restored our Pub and Sub to it. Also migrated to from physical Unity to Virtual CUC, same with Presence.
I've also setup a 2nd CUCM Sub, as well as new CUC and CUP subs on a second UCS C210. I also upgraded CUP to 8.6.4. before adding the Sub CUP node.
I'm thinking my problems began when I added the 2nd Subscriber CUCM node on our 2nd C210. Here is a description of what's going on.
- I cannot change ring tones on an IP phone. I get "Ring List Unavailable" when I try to change a ring tone. I noticed that my phone had changed over to the CTU ring tone around the time I brought up the VM environment. The CTU ring tone was a custom one I had loaded at one time.
- I cannot access any call history on my IP phone. My Jabber client logs call history just fine.
Seems to be a TFTP issue, but I restarted the Cisco TFTP service yesterday, and it did not help. I also reset the Device Pool, which didn't seem to do anything.
Also, I'm still a bit unclear on which services I should be running on my new Subscriber node.
Any help is very much appreciated. Thanks again, guys!!
-Jonathan

I had this issue and resolved it. The problem was that we had changed DHCP servers over to a different platform and the new DHCP server didn't have Option 66 defined to point the phones to a TFTP server. Once we re-specified the TFTP server IP's for option 66 in DHCP and reboot the phones the issue was resolved.

How do I retrieve call history from my iPhone 4S? It only seems to log for about a month and I need an earlier date?

How do I retrieve call history from my iPhone 4S? It only seems to log for about a month and I need an earlier date?

If you have backup of your files, you can get your call history back as long as you sync iPhone with iTunes frequently.
OK, the first thing you are required to do is close the function of "prevent iPhone from syncing automatically." in iTunes, avoiding to sync iPhone again.
Now, connect your iPhone to pc and open iTunes.
iTunes> preferences> devices
All the backup data in iTunes will be displayed.
Then,click the File menu and select Devices > Restore from Back up
your iPhone will restart and you can find them back.
This method only can find back the latest history, to get back the old, you should turn to a third party program for help.

I updated my IPhone 3g to iOs 6 and now my call history doesn't work. How do I get it back?

Any ideas on how I can get my phone to remember my call history again?

That's usually beacuse the phone was hacked/jailbroken. Was it?

Lost Call History

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