Lost my loyalty discount

My wife and I "edged up" today and I just looked at our new bill. Last year we were given 8 gigs of data for the same price we were paying for 4 originally. We always came close to going over, so I appreciated the extra data. Now that we upgraded, plus added a tablet, our bill says $85 for 8 gigs. I wouldn't have added a tablet if I had been told this is how we would be rewarded for loyalty. Is this just an error?

I assume they set you up with the More Everything Plan which is currently $85 for 8gb of data yes. I don't know what plan you had and what you were paying for it so I don't know how much it changed overall. Since you both Edged Up You should be billed for the $85 More Everything + $40 line access + $40 line access - $25 Edge discount - $25 Edge discount + phone 1 monthly Edge cost (cost of phone/24) + phone 2 monthly Edge cost (cost of phone/24) + $10 tablet access. If you paid a deposit on either phone then discount the cost of phone by that amount.
So your bill should be about $125+monthly cost of Edge phones + taxes, fees, surcharges. You have 14 days to return the tablet if it isn't already too late.

Similar Messages

Loyalty discount disappeared in the past two weeks?

Hello,
My contract is coming to an end and I started looking into upgrading our phones a couple of weeks ago. Since my contract was initiated before Verizon decided to do away with the loyalty discount I still had the $50 loyality discount to use for the upgrade.... or so I thought. When I looked today the discount was gone! I chatted with an online agent, who was no help at all. Could not tell me when or why the discount was removed. I have not been notified by Verizon of any changes in my contract terms, and when I look at my upgrade eligibility it states "You are eligible to upgrade with discounted pricing. If you upgrade on or after 08/05/2012 you will be eligible to receive an additional loyalty discount." However there is no additional loyalty discount to be found anywhere any longer. Has anyone else run into the same issue?

Hi, i am J&R I Had a situation like yours i was with verizon for 10 years and they took my unlimited data and say they make a mistake,(sorry)..they distroy me and now i lost everyting. i being trying to talk to some one, they just past me from one office to another..

Tried to upgrade my phone online using Loyalty Discount - Online sales Rep no help

I tried to upgrade my phone online to take advantage of the online discount and also use a loyalty discount. The price of the phone is correct until it I get to checkout, the loyalty discount is then removed and only the online discount is applied. I IM the online sales rep, but the person was of no help, telling me that all discounts had been applied. After about 15 to 20 minutes of trying to explain that the loyaly discount was being removed at checkout, I just gave up and cancelled the order.
I later tried it again, only to have the same problem and the same result from the online sales rep.
What good is a loyaly discount if you can't use it?
I am not sure if this is by design or if there is a glitch in the site, but the sales rep could not see my loyalty discount on my account and could not explain why this was happening.
Do I need to go to a store to take advantage of the loyalty discount?
Dons568
Thanks

It may depend on the type of store you go to. Corporate stores are different from third-party retailers (who often carry cell products other than Verizon as well). I would say call the specific store you plan to go to and ask before you go.

Lost Job/Employee discount

I've lost my job, and thus, my employee discount which means I can no longer afford to remain with Verizon. I still have six months left on one phone and a year on another. Can I get a discount on the EFT, since the contact was with discount? Afterall, I had no idea I'd be losing my job a year and 18 months ago.

Also, it is not that I want to leave the Verizon family, I cannot afford your rates without the employee discount.
Verizon Wireless Customer Support <[email protected]> wrote:
Verizon Wireless Customer Support Verizon Wireless Customer Support created the discussion
"Re: Lost Job/Employee discount"
To view the discussion, visit: https://community.verizonwireless.com/message/974475#974475
>

Why can I not negotiate a loyalty discount when upgrading

Why can no one I have spoken to recently offer me a loyalty discount? I have been with TMobile for many years but this now seems to be disguarded. I can get equally good offers or better elsewhere!

Why the hell should you get a loyalty discount for? I shop regularly at Carphone Warehouse. I catch Arriva buses regularly, have breakfast in McDonald's regularly and I also use Skyline Taxis regularly. I pay the going rate. If I don't like the price I go elsewhere. If you don't like the EE prices them I'm sure you can do the same!

Loyalty Discount?! What is it?

Can someone tell me what the loyalty discount is in detail? In july I am " eligible to upgrade with an additional loyalty discount on 7/04/11 You may upgrade now at full price. "

The 2 year contract price is the subsidized price Verizon offers when you upgrade with them. When you use your upgrade, you are required to sign a new 2 year contract.
You can find the pricing for phones on the Verizon website. When you look at the phones available it will say the pricing of each, each phone is different.
Then, if you do have an NE2 credit to use (which will either be $30, $50, or $100 depending on your calling plan and account) that will be deducted from the 2 year contract price shown on the website when you go to upgrade. So, if you find a phone you like and you know which NE2 amount you are eligible for, just subtract the NE2 amount from the 2 year contract price of the phone you want.
If you do not have an NE2 credit, you will just have to pay the 2 year contract price of the phone with no additional discount.

Loyalty Discount

A coworker of mine received her bill for May and on her bill under "adjustments and credits" was a $120 "loyalty discount". I asked her how she got it, if she called Verizon for some reason and she said no, she hadn't called about anything. It just appeared on her bill out of nowhere.
I have been a customer since Feb 2011, currently in my second 2-year contract. I have never once received any sort of loyalty discount or anything, so I did a live chat. All the guy told me was call this # - 800-837-4966. The woman that answered told me in her "16 years she's never heard of such a discount" and proceeded to put me on hold for a few minutes to look into it.
When she came back on the line, she just repeated herself that there is no such discount. I'm LOOKING RIGHT AT my coworker's bill and that's clearly what it states, but she didn't want to hear it. All she proceeded to do as a solution to my question was try to sell me into a more expensive TV package.
I'd like to know how this magic discount appeared on my coworker's bill, yet it doesn't exist.

I'll take a wild stab at this -- ask your friend if he/she ever had a billing dispute or signifigant service problem... I could be wrong, but don't think so....
I received the same credit. My understanding is that it was given to me because I kept my FIOS service despite a signifigant billing issue...
To make a long story short, we had been miss-billed for years for equipment we didn't have --- we're talking mis-charges in the thousands of $$...
Verizon Customer Service understood the problem, but took over six months to fix it. After numerous escillations within the US service groups, a service rep with the correct authorizations got the case - we had no idea how much credit was actually due -- their records didn't go back that far. We had to estimate and call it even...
My understanding is the loyality credit was for this incedent.
BTW: if your friend pulls-up the billing detail, there should be a code assigned to the credit. That code should reveal the source of the credit transaction.

Loyalty Discount only good on certain Phones?

My phone and my daughters phone are both due for upgrades mine being the main line is also due a $50 loyalty discount. I log on to the upgade page for my phone and I see the Droid Razor for
Full Retail Price
$649.99
2-Year Contract
$299.99
Upgrade Discount
-$50.00
PRICE
$249.99
I then log on to the upgrade page for her phone which has no $50 discount and price the Droid Razor and get this
Full Retail Price
$649.99
Price with 2-year contract
$249.99
The same is also true for the Rezound and the Samsung Galaxy Nexus .So if I were to use my upgrade and the so called $50 discount for a Droid Razor I would really not be getting a $50 loyalty discount. So much for loyalty. No where does it say the $50 discount only for certain phones.

The Droid Razr is $299.99 with a new two year agreement. Are you referring to the $50.00 New Every Two discount when you say loyalty credit? If your line is eligible for a $50.00 credit then the price for your line would be $249.99.
Without looking at your account I am unable to determine why your other lines show the same price for the Droid Razr. Only the primary line is eligible for the New Every Two discount. Do you have an employee discount that may be discounting the equipment on all the lines?
If you would like me to take a closer look at your account, please send me a private message with your name and mobile number and I will be more than happy to further assist you.

How to apply for my loyalty discount for online orders?

can you guys help me clarifiying the application of loyalty discount on orders placed online?

Is there a loyalty discount? Thought loyalty was long gone.

Lost my student discount

How do you contact support?

Hey there !
Head over to this contact form.
https://support.spotify.com/contact-spotify-support/
Support should get back to you within 24-48 hours. When they send you an email telling you to come to the community, reply back to it so you can get in touch with one of the staff. You can also ask the question here, and the Rock Stars (a group of people the help answer question) will try figure out what the matter is.
Hope to hear back soon.

Please read, Unlimited loyalty gone.

     We have been a Verizon customer for many many years now. Since they bought out Bellsouth Mobility back I don't know when, probably 20+ years ago. We have had our ups and downs over the years and have recommended and praised them to hundreds if not thousands of people during that time. But over the last few years it seems they just dont care about there customers anymore, just how many new ones we can get. When someone asks me about Verizon now all I can say is they have service here and I don't feel like I could recommend them over anyone else. It used to be just the opposite, I would say "There's no one better than Verizon" but not anymore. Over the last few days they have once again fallen another notch.
     It started with this Share Everything Plan that everyone is so upset over. So back on June the 14th I ordered me a new Galaxy S3 so I could keep my Unlimited Data Plan. And no I'm not one of these people the abuse the system as I only use about 2GB a month, and that is with three smartphones and two basic phones on our account. That's right a total of five lines. Anyway I called Verizon to check the status of my order on Monday July 9th and they told me that my order had been cancelled. Why? i asked and they could not tell me.
     What transpired during the initial order was the person on the phone that placed the order tried to save me some money. They first ordered it on a different line the was upgradable (instead of mine) because she thought she could save me an additional $50 but it didn't work. So then she cancelled that order and reordered it on my line and everything seemed fine. Went throught the terms of service at the end of the call and the whole thing. Then they sent me a TXT the next day and said if I want the order to complete I needed to log into my account and confirm once again which I did.
     Back to Monday when they said my order had been cancelled. They attempted to recover the order but were unable to find it. They could see the order had been cancelled and saw my confirmations of the same order but could not retrieve it. So here's the problem, my line shows that I have a phone on order so they can't reorder me a new phone. But the order they show active has been cancelled so I won't receive a new phone. Either way I cannot get a new phone. I have been on the phone with Verizon for approximately one hour a day for the last three days trying to get this resolved. In the middle of all of this they said if they did order my new phone that I most likely would not be able to have my unlimited data anymore because the order was not placed before the new plan took affect. So grudgingly I agreed to go to the new Share Everything Plan, changed everything over, and low and behold I still can't order a new phone. Why? because I already have one on order that has been cancelled.
     Now I figured over the last 20+ years that I have been a verizon customer that we have donated or payed through bills and new phones a sum of around $50,000! That's right and this is not an exaggeration. Now we"re not rich by any stretch of the imagination. Were just your average family who lives paycheck to paycheck and shares an account on verizon because it saves us some much needed money. But we have a good family that shares in the expense. When we upgrade at the reduced price it still is hard to do. But I do anyway because I like to have a new phone sometimes. This last experience sure took the fun out of that.
     So I said to the nice girl this morning, who swears I'll be able to buy a phone tomorrow, because they go onsale everywhere, how about when I order it tomorrow you give me free overnight shipping. Her response was "we"ll see what we can do". Really? Not "yes sir we can do that". Come on were talking $20 bucks in stead of $15, whatever they pay were only talking a few bucks. Wow, Really? we'll see?
     We have three smartphones that I would like to upgrade but how can I do that when they still can't do the first one. And after three days and three hours on the phone you would think someone would take notice and say "Hey we to get this resolved".
     Verizon really has no benefits or rewards for customer loyalty which is sad, because we are the ones that pay the bills when they sell a phone to someone who defaults or otherwise rips them of on their service. Were the stability in the company and we get treated like every bad customer that comes and goes. Verizon, you need someone who can step back from the rat race and say "hey we to to have a little more loyalty towards our customers" then maybe you will see a little more growth in your customer base that has been eluding you. I for one am someone who has lost his loyalty.
P.S. my number ends in 0737 if by chance someone would like to call from verizon. Administrator-Please forward this to someone in verizon who can help other than customer service.

I have to disagree with you in part here. I completely agree with the statement about Verizon being run by humans and humans make mistakes (why we call it being human when it does happen). I also agree that the benefits are good overall network coverage and lots of equipment choices, yet I disagree with the subsidized phone pricing being a benefit. The reason I disagree with this is, Verizon gets paid money from all of the App companies that have an app forced into the OS. This is to supposedly keep the cost of the phones down for the end users, and it does not go down. As a matter of fact it is just the opposite. If you buy a phone at full retail, Verizon still gets paid for the subsidy on your phone because all of the bloatware is still on your phone.
Secondly, a portion of your monthly bill goes to pay that subsidy back to Verizon and if you go past your contract (your contract ends and you do not upgrade, you go back to the month to month on it) that portion of the bill that goes to pay back the subsidy, keeps getting paid to Verizon as pure profit
The really big difference I think though is (back to the human part) since we all know mistakes are made, the measure of service now shifts from the mistake itself to how the mistake was rectified. If it is rectified by the company (any company not just Verizon) as We are so sorry let us fix this right away for you and I will monitor the account and make sure this does not happen again, then the company has built a loyal customer (with me Verizon hits this mark about 80% of the time). If however, the company shifts the blame to a third party, or gives the Verizon Company Line of "this is the first I am hearing about any issues with XXXX phone", and the issue is clearly outlined in not only these forums, but also documentation that Verizon Keeps of Known issues, then you end up losing a Loyal customer who will only stay with a company for a reason that benefits the user.
Example, I got much better Customer service with AT&T and if the service and usability of the network, and the equipment was the same as Verizons, we would not be having this conversation as I would still be with AT&T. unfortunately for AT&T their network is substandard, has a lot of outages etc... so it is in my benefit to go to another company for my service. A company that will give me some benefit of using the service like reliability, or usability, or selection of equipment will catch my attention a lot faster then price. Again Verizon meets this portion 97% of the time (with me) so not only do I have the service, reliability, selection of equipment on board, they are usually easier to deal with and they can usually understand the problem and try to help. That is what built me to a loyal customer of Verizon, and even through ups and downs like we are currently going through, I am still loyal.

Unlimited data plan and discount dispute on new phone

Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
    NY Local Sales Tax* $4.40
    NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

Where is Verizons customer loyalty?

I've had this account for well over 20 years. Why am I paying the same rates as a new customer? Why do I need to jump through hoops to get new equipment?
With all the companies and plans out here, you should provide more for your customers. Why aren't you?

No company HAS to offer any type of loyalty program. Yes some do when you sign up for their bonus cards but those rewards are to keep you shopping there. It's easy to shop around for groceries and clothes and such. VZW doesn't have to give you discount pricing because you've paid for their service for 20 years. In fact, contract cycles are 2 years. You've had 10 chances to change and you didn't. You kept renewing and upgrading and renewing and upgrading. The beauty is you can switch AND take your numbers but I guarantee you that no other carrier gives you loyalty discounts either.

Law Enforcement Discount rather disappointing

My husband recently became a Law Enforcement Officer, and we heard that Verizon offered great discounts to LEO's, including 23% off plans, no ETF's, upgrade eligibility every 10 months, and even unlimited Data (which is now unavailable to most everyone else). So we began doing research, and were disappointed to find that those discounts are only available through the Fraternal Order of Police Corporate Discount (http://azfop.com/fop-member-verizon-discount/), which has no contract with the department my husband works for. The only other discount available is 15% off our plan (compare that to Gap employees who receive 25%, and Coca Cola employees who receive 25-28%).
Now, I don't mean to be "that customer" who complains and complains until they get what they want, but I find it disturbing that Verizon seems to appreciate our public safety workers so little (No discount is offered for ANY military, at least not where I could find it).
All across the country Law Enforcement Officer pay is either decreasing, or going stagnant due to pay-freezes, while the cost of living is increasing. I for one would like to see Verizon show its support for those who help protect our society on a daily bases, and do this small favor for us (Verizon would have nothing to lose and tons to gain). Even if you started offering 50% off your plans, unltd data, and free smart phones, I suspect you'd still be making money off us, just not as much as you COULD.
Oh, and while you're at it, you should start extending your discounts to LEO Retirees and Military Retirees. While searching for an existing post on these forums I came across several posts by LEO's who lost their 15% discounts once they retired. That's just sad...
So what do you say Verizon? Will you show more support for our LEO's and military and offer some better discounts (not connected to a union)? Or will you just say "f*** the police" like so many others nowadays...
For everyone's reference, these are some discounts offered by Verizon's competitors:
Sprint
Law Enforcement
25%
ARMY/USAA/Military/Airforce
5%-12%
AT&T
Gov. Military and First Aid
15%-19%
Army & National Guard
19%

Each employee discount is unique to each company or organization. The rate and peaks depend on the amount of business that company or organization has with Verizon Wireless and what the two companies have negotiated into the agreement. For example, very few companies have extended the employee discount to their retired employees.

Upgrade at a discounted price

I can now upgrade my phone at a discounted price. I am also told that on or after 12.14.11 I will also be eligible for an additional "loyalty discount". Does anyone know what that discount will be? Will the discounted price I have now change significantly on and after 12.14.11

If it's the "New Every Two credit" it will be $30 or $50 on top of the current discounted price. It depends on your current plan.

Lost my loyalty discount

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