Loyalty Discount

A coworker of mine received her bill for May and on her bill under "adjustments and credits" was a $120 "loyalty discount". I asked her how she got it, if she called Verizon for some reason and she said no, she hadn't called about anything. It just appeared on her bill out of nowhere.
I have been a customer since Feb 2011, currently in my second 2-year contract. I have never once received any sort of loyalty discount or anything, so I did a live chat. All the guy told me was call this # - 800-837-4966. The woman that answered told me in her "16 years she's never heard of such a discount" and proceeded to put me on hold for a few minutes to look into it.
When she came back on the line, she just repeated herself that there is no such discount. I'm LOOKING RIGHT AT my coworker's bill and that's clearly what it states, but she didn't want to hear it. All she proceeded to do as a solution to my question was try to sell me into a more expensive TV package.
I'd like to know how this magic discount appeared on my coworker's bill, yet it doesn't exist.

I'll take a wild stab at this -- ask your friend if he/she ever had a billing dispute or signifigant service problem... I could be wrong, but don't think so....
I received the same credit. My understanding is that it was given to me because I kept my FIOS service despite a signifigant billing issue...
To make a long story short, we had been miss-billed for years for equipment we didn't have --- we're talking mis-charges in the thousands of $$...
Verizon Customer Service understood the problem, but took over six months to fix it.  After numerous escillations within the US service groups, a service rep with the correct authorizations got the case - we had no idea how much credit was actually due -- their records didn't go back that far. We had to estimate and call it even...
My understanding is the loyality credit was for this incedent.
BTW: if your friend pulls-up the billing detail, there should be a code assigned to the credit. That code should reveal the source of the credit transaction.

Similar Messages

  • Tried to upgrade my phone online using Loyalty Discount - Online sales Rep no help

    I tried to upgrade my phone online to take advantage of the online discount and also use  a loyalty discount.  The price of the phone is correct until it I get to checkout, the loyalty discount is then removed and only the online discount is applied.  I IM the online sales rep, but the person was of no help, telling me that all discounts had been applied.  After about 15 to 20 minutes of trying to explain that the loyaly discount was being removed at checkout, I just gave up and cancelled the order.
    I later tried it again, only to have the same problem and the same result from the online sales rep.
    What good is a loyaly discount if you can't use it?
    I am not sure if this is by design or if there is a glitch in the site, but the sales rep could not see my loyalty discount on my account and could not explain why this was happening.
    Do I need to go to a store to take advantage of the loyalty discount?
    Dons568
    Thanks

    It may depend on the type of store you go to.  Corporate stores are different from third-party retailers (who often carry cell products other than Verizon as well).  I would say call the specific store you plan to go to and ask before you go.

  • Why can I not negotiate a loyalty discount when upgrading

    Why can no one I have spoken to recently offer me a loyalty discount? I have been with TMobile for many years but this now seems to be disguarded. I can get equally good offers or better elsewhere!

    Why the hell should you get a loyalty discount for? I shop regularly at Carphone Warehouse. I catch Arriva buses regularly, have breakfast in McDonald's regularly and I also use Skyline Taxis regularly. I pay the going rate. If I don't like the price I go elsewhere. If you don't like the EE prices them I'm sure you can do the same!

  • Loyalty discount disappeared in the past two weeks?

    Hello,
    My contract is coming to an end and I started looking into upgrading our phones a couple of weeks ago. Since my contract was initiated before Verizon decided to do away with the loyalty discount I still had the $50 loyality discount to use for the upgrade.... or so I thought. When I looked today the discount was gone! I chatted with an online agent, who was no help at all. Could not tell me when or why the discount was removed. I have not been notified by Verizon of any changes in my contract terms, and when I look at my upgrade eligibility it states "You are eligible to upgrade with discounted pricing. If you upgrade on or after 08/05/2012 you will be eligible to receive an additional loyalty discount." However there is no additional loyalty discount to be found anywhere any longer. Has anyone else run into the same issue?

    Hi, i am J&R I Had a situation like yours i was with verizon for 10 years and they took my unlimited data and say they make a mistake,(sorry)..they distroy me and now i lost everyting. i being trying to talk to some one, they just past me from one office to another..

  • Loyalty Discount?! What is it?

    Can someone tell me what the loyalty discount is in detail?  In july  I am " eligible to upgrade with an additional loyalty discount on 7/04/11 You may upgrade now at full price. "

    The 2 year contract price is the subsidized price Verizon offers when you upgrade with them. When you use your upgrade, you are required to sign a new 2 year contract.
    You can find the pricing for phones on the Verizon website. When you look at the phones available it will say the pricing of each, each phone is different.
    Then, if you do have an NE2 credit to use (which will either be $30, $50, or $100 depending on your calling plan and account) that will be deducted from the 2 year contract price shown on the website when you go to upgrade. So, if you find a phone you like and you know which NE2 amount you are eligible for, just subtract the NE2 amount from the 2 year contract price of the phone you want.
    If you do not have an NE2 credit, you will just have to pay the 2 year contract price of the phone with no additional discount.

  • Loyalty Discount only good on certain Phones?

    My phone and my daughters phone are both due for upgrades mine being the main line is also due a $50 loyalty discount. I log on to the upgade page for my phone and I see the Droid Razor for
    Full Retail Price
    $649.99
    2-Year Contract
    $299.99
    Upgrade Discount
    -$50.00
    PRICE
    $249.99
    I  then log on to the upgrade page for her phone which has no $50 discount and price the Droid Razor  and get this 
    Full Retail Price
    $649.99
    Price with 2-year contract
    $249.99
     The same is also true for the Rezound and the Samsung Galaxy Nexus .So if I were to use my upgrade and the so called $50 discount for a Droid Razor I would really not be getting a $50 loyalty discount. So much for loyalty.  No where does it say the $50 discount only for certain phones.

    The Droid Razr is $299.99 with a new two year agreement. Are you referring to the $50.00 New Every Two discount when you say loyalty credit? If your line is eligible for a $50.00 credit then the price for your line would be $249.99. 
    Without looking at your account I am unable to determine why your other lines show the same price for the Droid Razr. Only the primary line is eligible for the New Every Two discount. Do you have an employee discount that may be discounting the equipment on all the lines?
    If you would like me to take a closer look at your account, please send me a private message with your name and mobile number and I will be more than happy to further assist you.

  • How to apply for my loyalty discount for online orders?

    can you guys help me clarifiying the application of loyalty discount on orders placed online?

    Is there a loyalty discount? Thought loyalty was long gone.

  • Lost my loyalty discount

    My wife and I "edged up" today and I just looked at our new bill. Last year we were given 8 gigs of data for the same price we were paying for 4 originally. We always came close to going over, so I appreciated the extra data. Now that we upgraded, plus added a tablet, our bill says $85 for 8 gigs. I wouldn't have added a tablet if I had been told this is how we would be rewarded for loyalty. Is this just an error?

    I assume they set you up with the More Everything Plan which is currently $85 for 8gb of data yes.  I don't know what plan you had and what you were paying for it so I don't know how much it changed overall.   Since you both Edged Up You should be billed for the $85 More Everything + $40 line access + $40 line access - $25 Edge discount - $25 Edge discount + phone 1 monthly Edge cost (cost of phone/24) + phone 2 monthly Edge cost (cost of phone/24) + $10 tablet access.  If you paid a deposit on either phone then discount the cost of phone by that amount.
    So your bill should be about $125+monthly cost of Edge phones + taxes, fees, surcharges.  You have 14 days to return the tablet if it isn't already too late.

  • Unlimited data plan and discount dispute on new phone

    Problem #1
    Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
    On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
    While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
    A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
    The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
    Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
    I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
    Problem #2
    On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
    A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
    When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
    $159.99 - $50 online discount - $30 loyalty discount = $79.99
    But when I reached the final page of check out, the price went back up to $109.99.  I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount.  I then purchased the phone for $109.99 + $8.80 tax = $118.79
    Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit.  After checking it out, she would not believe me that the starting price was $159.99.
    She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax.  When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
    I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email).  She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99.  It was like she was trying to fudge the numbers so they came out to the right price.
    This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
    Due Now
    Equipment Upgrade:
    1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
    Due now:  detail of total charges to be billed to credit card
    Shipping: Free
    Subtotal: $109.99
    Taxes, Governmental Surcharges & Fees: $8.80
        NY Local Sales Tax* $4.40
        NY State Sales Tax* $4.40
    Total charges to be billed to credit card: $118.79
    Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
    I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep.  I feel this is totally dishonest and a great way to make people hate your company.
    All I want is VW to honor what I was told previous to purchasing this new phone.  If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

    unclebrady wrote:
    Reply to your first point:
    I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract.  I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered.  I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
    Read the transcript.  Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays." 
    Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes.  As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
    Reply to your second point:
    Again, I was not aware of these forums until after I ordered the phone.  I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109).  Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date.  But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
    And that's the sad part of all of this.  Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back"  You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

  • Where is Verizons customer loyalty?

    I've had this account for well over 20 years. Why am I paying the same rates as a new customer? Why do I need to jump through hoops to get new equipment?
    With all the companies and plans out here, you should provide more for your customers. Why aren't you?

    No company HAS to offer any type of loyalty program. Yes some do when you sign up for their bonus cards but those rewards are to keep you shopping there. It's easy to shop around for groceries and clothes and such. VZW doesn't have to give you discount pricing because you've paid for their service for 20 years. In fact, contract cycles are 2 years. You've had 10 chances to change and you didn't. You kept renewing and upgrading and renewing and upgrading. The beauty is you can switch AND take your numbers but I guarantee you that no other carrier gives you loyalty discounts either.

  • Upgrade at a discounted price

    I can now upgrade my phone at a discounted price.  I am also told that on or after 12.14.11 I will also be eligible for an additional "loyalty discount".  Does anyone know what that discount will be?  Will the discounted price I have now change significantly on and after 12.14.11

    If it's the "New Every Two credit" it will be $30 or $50 on top of the current discounted price. It depends on your current plan.

  • When I upgrade my phone - will my exiting loyalty 20% carry over to my new phone

    Hi I currently have a 20% loyalty discount added to my pay monthly contract. I can upgrade from today and was wondering if anyone would know if my loyalty discount is automatically carried over onto my new plan? Thanks Ciara 

    HiPhoned this morning and my 20% discount is carried over.However I would recommend anyone in a similar situation to phone EE/Orange and not just presume this is going to happen.Got a pretty good deal on my upgrade:iphone 6 in gold 16 gb, with unlimited calls and texts, 4gb of data and 4Gee for no upfront cost and 31.99 per monthCiara

  • Loyalty works both ways! Sign up for Infinity and ...

    Infinity fibre has just been announced in my area and I have signed up for installation within the next few days.
    My grumble is that having been loyal to BT and BT Internet since the dial-up days of 14.4kps modems.....I am now been treated worse than a new customer.
    Last year, I was very tempted to switch ISP as I felt BT were not too competitive, and following a phone call to BT suggesting I may not renew, was passed to BT 'Retentions Dept'. I was persuaded to stay with BT especially as Infinity was coming and it would always be faster than any other ISP, also I would be given a 'loyalty' discount if I stayed. So I renewed along with BT Vision for a further 18 months.
    Now, having chosen Infinity 2, my broadband charge has moved from £13.50 (BT Total3) to £26.00 (the full rate). Other friends who have moved ISP several times over the years are enjoying special BT discounts and introductory offers whilst I have to pay full whack!
    BT, please explain the logic and fairness of that please......your sales colleagues have suggested I wait until my current contract expires and then threaten to leave BT and see if the loyalty discount can be reapplied!

    CodgerCJ wrote:
    Thanks for your reply, yes I guess it's the old story of 'supply and demand'. Why offer a discount for something which is already in heavy demand? 
    ...indeed any sensible person now needs to keep changing supplier of anything such as gas, electricity, insurance.....anything.....to get special introductory offers!
    But then woe betide you if you forget to swap again next year!
    I suppose I'm just old and cynical....
    With BT, you don't have to keep swapping.  You just have to point out to them that you could get cheaper elsewhere, and they will give you a discount.  But you have to do it each time your contract runs out.

  • Upgrade discount at big box store?

    I'm going to upgrade to the Bionic next week from the original Droid.  I've heard that Costco is going to have an attractive package of accessories bundled with this phone when it goes on sale.
    I'm eligible for the upgrade price and also, according to the "My Verizon" site, to a $30.00 "loyal customer" discount.  My question is:  Can I receive this discount if a buy my next Verizon phone from Costco?
    P.S.. I ran the forum's spell check on this message and it labeled Droid as a misspelled word!

    CaptainOzone wrote:
    I'm going to upgrade to the Bionic next week from the original Droid.  I've heard that Costco is going to have an attractive package of accessories bundled with this phone when it goes on sale.
    I'm eligible for the upgrade price and also, according to the "My Verizon" site, to a $30.00 "loyal customer" discount.  My question is:  Can I receive this discount if a buy my next Verizon phone from Costco?
    P.S.. I ran the forum's spell check on this message and it labeled Droid as a misspelled word!
    Thanks to the community members for your input. In responding to CaptainOzone, are you referring to your loyalty discount as the New Every Two discount? If so, you would not be be able to use the New Every Two discount at Costco as it is a Verizon Wireless promotion and encouraged to be used online on My Verizon or at one of our many local stores. We also offer discounts on accessory bundles. I would strongly encourage you to look a that the deals we have for selecting the best offer possible. 

  • No benefit for loyalty

    I have been a Verizon wireless customer for a long time and currently have 3 phones on the service.  As with most customers I've been upgrading phones as my kids grow up and their technology needs/wants change.  However, after on online chat with a sales rep this morning I find myself wondering why I stay with VZ at all.  In December I upgraded my son's phone to an iPhone 4S for a cost of $49.99 ($99.99 - $50 discount for continuing my service) + $30 upgrade fee. Three months later I tried to do the same thing thing for my daughter and was told it would now be $99.99 + $30 fee because they've done away with the $50 'loyalty' discount.  You charge ridiculous rates for service, you apply phantom 'upgrade' fees, and you do away with loyalty discounts.  Do you have any desire to hold onto long term customers? 

    << Personal comments removed to comply with Verizon Wireless Terms of Service >>
    My explaination of all the fee's was completely rediculous. Verizon told me "It's because of the economy" that is why the activation fee is no longer to be waived, the loyalty has gone away as well, and oh by the way there is no longer unlimited data available.
    I guess the economy has made a complete 180 and all the other retail stores including Walmart have yet to see it.
    In my opinion. All this is complete crap. If Verizon wanted to completely wipe out all the other competition they would not take this road. They are leaving the door open for future competition.
    Verizon's advantage is the fact that they do have superior coverage, but as soon as someone else comes along that is equal to or better everyone will jump ship.
    Message was edited by: Verizon Moderator

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