Lost My Patience

Speed has dropped from 6 MB to 1.6 , then 2mb. This has been going on for a month, I raise a fault and after receiving an email with no help, I get a message that the fault is resolved - not true... I raise another fault - the same thing...and again and again....
I get through to BT call centre - who are happy to tell me that my speed is 8MB - no it isnt. So after one month, a new modem and going through all the drivel on the help sections....2MB is the answer. Well I can get 2MB at half the price and the same lousy service so am off.
Why)
1.'we promise to call you at 11am' ..no you did not - am still waiting
2. 'you will have to sign up for another 12 months if you want us to investigate further' - are you joking?
3.' You will have to pay because there is nothing wrong at our end' - of course, nothing wrong ...just like last time...
4.' If you sign up for 12 months I can actually make it cheaper' What? I am paying £60 a month when I could have been paying £35?
You see, the funny thing is that the line to the house wall is supposed to be 8MB. So if it is losing 6MB between the outside wall and the inside wall (12 inches max) where my router is plugged directly into the BT main socket, which BT put in, with BT wires, where no other phones are plugged in and no other computers switched on...then the 6MB must be being stolen by the mice in the walls, all pratting around on their iPad minis.

BT speed test is giving 2.2Mbps download with 0.35 upload and 41 Ping latency
when i click for further diagnostics it confirms the 2.2 download but cannot get additioal details because of an error - I always get the message.
Am conected directly into the test socket via filter and have a wired connection into the hub - makes no difference even if in the Gig E socket.
There are 2 other phone sockets - used for SKY tv only - if I disconnect them it makes no difference.
Quiet line test was fine
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 07:26:31
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.2 dB / 21.0 dB
Line attenuation (Down/Up):
14.0 dB / 10.0 dB
Output power (Down/Up):
19.8 dBm / 11.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0

Similar Messages

I have given up on Mozilla to solve my problem which is I can not view videos from any website. I have lost my patience with so called fixes that do not work .

continued, so I have removed Mozilla from my pc and will not return until you fix this problem, so Goodbye from rxman 1975

Okay, goodbye. For cross-reference, here's your earlier thread: https://support.mozilla.org/questions/965903

Windows Domain Controller on Windows Server 2012 R2: Hyper-V roaming profiles not loading due to slow connection

I have racked my brain and done everything that I know to do for about two weeks now. I am setting up a new system at our fire department and I am having the worst luck with getting the workstations to login to the domain controller with roaming
profiles. It keeps telling me that the roaming profile could not be loaded because of a slow connection. These are workstations that are connected directly to the switch that the DC is connected to. I have tried multiple connections regarding
the layout (DC into the router, router into the switch). The router is a Cisco RV220W. I have two VLANS, one for public and one for private domain. The Private VLAN has DHCP turned off since I am providing it through the DC. I currently
have a connection from the Private VLAN going to the unmanaged switch that the workstations and server are plugged into.
The server is a Dell PowerEdge R420 that has 6 NIC ports (1 dual port and 1 quad port). I have a virtual switch setup on Hyper-V for an external port (let's say Card 2 Port 3) that is assigned to the WS 2012R2 Domain Controller. The DC can see
the internet fine and the workstations can connect to the shared folders on the server. I can retrieve files by just using the computer name or FQDN. The DC is also running DNS and DHCP. The DNS has the _msdcs setup from when I installed
the active directory role. I have attempted to assign static IP addresses to the workstations:
IP:                     10.0.0.80
Subnet:             255.255.255.0
IPV4 Gateway: 10.0.0.1
IPV4 DNS:        10.0.0.12
I've attempted "append the specific DNS suffix", I've "registered the connection in DNS", I've used "use this connections suffix in DNS registration".
The server is assigned:
IP:                     10.0.0.12
Subnet:             255.255.255.0
IPV4 Gateway: 10.0.0.1
IPV4 DNS:         10.0.0.12
The DNS entries have forwarders that forward to my ISP DNS servers for lookup
I've enabled and disabled DHCP, I've installed a new VM just to create another DC to make sure that I didn't goof up when I created it.
I've lost my patience with this project and am sinking fast. Can someone please offer some advice as to what I've done wrong? I've created this exact scenario at work many times but, I've never done it with Windows Server 2012. Is this
possibly something to do with the Dell PowerEdge server (Generation 12) with the SR-IOV? I am going to attempt to work on it some more tomorrow when I get over there. I think there may be an issue with the SR-IOV not being enabled on the machine
through the Dell Bios. Would the SR-IOV really cause the workstations to report a slow connection? When I login at the domain controller the roaming profiles and folder redirection work fine so, I know the GPO settings are correct. I don't
have "ignore slow connections" or any of those GPO's set. I need to get it working the correct way so, I didn't want to fool the server when there is another underlying problem. Any help that someone can offer, I am more than willing
to listen. If you need more information, please ask.
Thanks,
Jay

So, I've managed to research this some more since Thursday and I've come to the conclusion that Hyper-V does a horrible job of supporting Qualcomm NIC cards. That's the only thing I can conclude as far as where the issue is originating. I've read many
post and walkthroughs but nothing that has helped. The issue wasn't with any settings in the domain controller. The issue was that there really is a slow connection originating at the domain controller that is a VM and has network connectivity through the
virtual switch from Hyper-V. So, next question is, how do I get the DC to have better connectivity through the NIC that Hyper-V won't give it? If hyper-v would allow passthrough, this would be so much simpler. VM-ware is looking really good at this point.
Im disappointed in MS right now.

IPod says "No Content" in music, and suddenly I can only play that content through iTunes on my computer...

Can anyone help me?
I have been having terrible problems with my i-Pod Touch. I have very slow internet (often only 2 or 3 kb per second) but Apple seems to demand I do countless time-consuming updates. For this reason I haven't been able to update my iPod to iOS5........I have also had the whole run of errors when I connect my iPod to iTunes to update anything. I have had Error 13109, 5826, 1604 and 3194....but all of that hasn't bothered me too much as I manage to transfer music from CDs or computer files (podcasts from non-iTunes sources) and that's all I need.
All of a sudden yesterday, whilst continually giving me the error 13109 message, my iPod said I have no content in the music library. However, when I plug in the iPod to my computer and switch on iTunes I can see those songs are still there, and indeed I can play them. Until this morning I was able to play that content from my iPod through my loudspeakers that have an iPod dock - completely unconnected to my computer.
It just means that I can't play those songs when I am anywhere except connected to my computer - and that's not really the point of having an iPod is it?
Is anyone able to help me?
By the way, I should like to say that I am very new to i-Pods, and I already think it is absurd that a customer should be constantly obliged to update everything, and when things go wrong visit all manner of websites (and Apple Support Communities!) to hunt for solutions, and then spend hours and hours going into the belly of my computer, making changes, downloaded, syncing, re-booting and goodness knows what else to just try to get the product to do what the manufacturer said it would do when I bought it, without telling me anything about all this other hassle. I think it is shocking, or have I just been sold the only lemon in the orchard? I bought it in Mozambique and live in Zimbabwe - and none of these places offer support services.
tks for nay advice or commiseration you may be able to offer.........
Nick (aged 50, and ignorant).

OK guys...no need to reply....I am resigned to never getting to the bottom of the syncing problem....I just go from 13109 to other error codes, downloading little umbrellas, putting th eipod in DWI mode (or something like that), restoring, getting anew error code, not being able to download updates etc. etc. - so I lost my patience with sitting in front of my computer trying to fix something I paid nearly usd 800 for (in my opinion the manufacturer should make it properly in the first place, or warn you about its faults before you buy)............
I synced my iPod to the computer, lost all my content ans restored only witrh what I had on this computer's iTunes - thus losing the countless CDs and vinyl I had converted to digital on my other ocmputer at home in Mozambique, which my current iTunes says it can't locate.
Am I really the only person who prefers to listen to music instead of spending hours and hours on the computer trying to fix this useless machne?
I wish I had never wasted my money on this thing. I guess it's just inappropriate and too sophisticated for where I live and for my simple needs (wi-fi and music only).
Very big thumbs down from this novice for the iPod Touch and for the iTunes way of doing things in general.......

Sent this Letter to CEO, Emailed Support, Tweeted and Still NO Response

Not sure how to get anyone's attention here, but the complete disregard for my situation guarantees that I'm taking my business elsewhere.
Hubert Joly
CEO
7601 Penn Ave. S
Richfield, MN 55423
RE: {removed per forum guidelines} and {removed per forum guidelines}
Dear Hubert:
I wanted to take this opportunity to share with you not one but two absolutely horrific customer service experiences that I have had with Best Buy. These situations have been so bad that I would be doing your company a disservice by not sharing this. Please note the subject line contains two different orders. The first order was placed online November 16th. I’d like to start my story there.
My mother in law and father in law are both elderly and disabled and on fixed income. It came to my attention during a visit with them on November 14th that their current dishwasher was broken and that a service call to repair it would be nearly as much as a new dishwasher. As a result, I decided to place an order online with bestbuy.com for a new replacement dishwasher. I was quoted a delivery date of November 29, which was a little further out than what I would have preferred, but I understand that this is a busy time of year, so I notified my in-laws of the delivery date. I was told that I would receive a call the day before delivery with a two hour window of time to have the dishwasher delivered.
November 28th came and went and I did not receive a call with a delivery window, so I decided to call shortly before 5 PM CST. The operator let me know that the window had not been determined yet and that they had until 9 to give me a call but that I was indeed on the schedule for delivery. Nine PM came and went with no call. I was disappointed.
At 8 AM on November 29th, I called the customer service number. I was told that someone from Best Buy was trying to get in touch with the dispatcher at your contracting company and would call me back within 30 minutes to give me my delivery window. I waited for more than two hours without a returned call, so I called again. I was told that the rep wasn’t sure what happened but that I was indeed on the schedule for the day and that they would call me to tell me when the dishwasher would be delivered. These first two calls took place when I was driving from Des Moines to Chicago.
I arrived in Chicago and still hadn’t received a call. I’m sure you can appreciate that I was frustrated at this point but I finally got someone who I felt had some kind of idea what was going on. I was told that yes, the dishwasher was still scheduled to be delivered on the 29th (it was almost 5 PM by this time) but that installation of the dishwasher was not included. Of course, I said no problem, I’ll just add that to the order. I was informed at that time that it wasn’t possible. The specific reason I don’t recall but I did confirm that installation is not a purchase option when purchasing online. I was advised that my best option would be to go into a physical store and cancel the existing order and place a new one. The agent told me that I could cancel the order with her if I’d like, but I told her I wanted to keep the order open in the event that the delivery team showed up, and that I would handle the installation myself. The agent did advise that the order was in an “R” status, but wasn’t really sure what that meant, It should come as no surprise at this point that the dishwasher was not delivered.
On November 30th, I went into your store in Chicago. I spoke with a gentleman named Marcus who was extremely helpful. He told me that yes, the order was indeed in an “R” status, but that the dishwasher itself was actually backordered until December 15th. Having already waited two weeks, I asked if I chose a different dishwasher, could I get it delivered sooner. He checked on the new dishwasher that I wanted, that was more expensive than the original that I had chosen and said yes, this was possible as early as December 3rd. Imagine my delight! I confirmed with my in-laws that the third was not a good day as they both had doctors appointments and were not sure of their extended availability. So we agreed on December 4th for delivery and installation. At this time, I canceled my first order, and placed my second order referenced in the subject line above. I left the store feeling very happy and comfortable that despite the nearly 4 hours I had already spent on the phone, I had finally gotten the results that I was looking for and made a note to myself that for appliances, I should always just go right into the store. Sure enough, that evening, I received an email from bestbuy.com that confirmed my delivery date of December 4th (attached).
The afternoon of December 3rd came and I had not heard anything about a delivery window by about 6 PM. I called in to the service number and was told that I was not on the delivery list for the 4th, but there was no explanation as to why. The agent couldn’t quite tell and then called the dispatcher and gave me a confirmation that sure enough, it was scheduled to be delivered on the 4th as I was previously told, but they had to “force schedule” the delivery. This was confusing to me because I had already been given a confirmation on November 30th. Sure enough however, I did receive another email confirmation, this one saying that my order had been rescheduled for December 4th (attached).
The morning of December 4th, I needed to board a plane for a wedding in Arizona. I assured my in-laws that based on our most recent email that I was confident that the dishwasher would be delivered and installed today as promised. I was disappointed again when late in the afternoon, I called to find out that there was no delivery and no attempt to contact my in laws with a delivery window. So again, I called Best Buy. Again, I got a very friendly and seemingly knowledgeable rep on the phone. I was told that Best Buy had been in touch with the dispatcher and that the dishwasher was literally on the way to the house as I spoke on the phone. After ending the call, I called my in-laws and let them know that they should expect someone shortly as the dishwasher was en route.
Imagine my absolute contempt for your company when I got out of a rehearsal dinner to a voicemail from my inlaws saying that nearly four hours later (and after 10 PM CST), Best Buy was a no show. It was at this point that I absolutely lost my patience and made yet ANOTHER call into Best Buy. I was told at that time, there was nothing that could be done and that I would need to call back in the morning. So again, first thing in the morning, I called in and spoke to another rep. AGAIN, I was promised that someone would contact me before noon. AGAIN, noon came and went and nobody called me, so I called Best Buy again. In fact, I made a total of six phone calls on Friday. Each time, I was told something different. Each time, you absolutely underwhelmed me with the inability to address a very simple problem, and most importantly made me feel that my value to your organization is insignificant.
Saturday after the wedding, I made one final call to Best Buy. I got a gentleman on the phone who was as nice and seemingly as knowledgeable as every person that I had spoken with to date. He made no promises. He put me on hold several times to see what he could do to help me. At the end of the call, he said that regardless of all of the run around, the hassle, the miscommunication, lack of follow through on promised return calls, no shows on delivery dates and absolute lies that I had been told, he simply couldn’t do anything to improve my situation. His name was Pedro, and he should be commended for his empathy and his honesty. I accepted the first confirmed appointment that he could schedule, December 15th, 2014. I was told that I will be getting a call with a window for scheduled delivery and installation. At this point, after having become completely disgusted with this process, I’ve not even informed my in-laws that the new date is Monday. At this point, they know I’m still working on things.
After examining my mobile phone bill from November 16 to this current date, on my mobile phone alone, I show that I’ve spent 193 minutes on the phone with Best Buy. This does not include calls from my office, from my in-laws and from the hotel. The total for those calls has got to be close, if not more time. This does not include the amount of time I spent in the store either. I can also tell you from my mobile phone bill alone that between November 16 until this moment, I have called from my mobile phone 19 times. Nineteen times. Think about that for a minute. Think of close to 6 hours of your employee’s time, and more importantly, of my time. This is lost productivity out of my day. I’m a software consultant and my life is made up of billable hours, its where my income is derived from. You’ve effectively stolen that much money out of my pocket in addition to treating me and my family like nothing more than a number with no regard as to what it means to put a customer first and keep a long time loyal member satisfied.
I’ve since been able to find the dishwasher at Sears and at ABT (a local retailer) on sale for $539.99. As with most products, I purchase, I do have other options and I place a high degree of value on my time and money. I place an even higher degree of value of knowing that when I give someone my word, it’s the most important thing I have to reflect my character, reputation and is a key indicator for my intentions.
Knowing there are other options out there, I give you my word that I will be considering all of my future purchasing options accordingly based on the results of this transaction (that hasn’t even been completed yet – so who knows, I may not even be out of the woods).
Regards,
Lane
Follow up - when they did deliver it, they hauled the old dishwasher away. Three days later, someone from the same subcontractor showed up to pick up the old dishwasher - THAT HAD ALREADY BEEN TAKEN AWAY. Talk about not knowing what you're doing!

Hello Lane,
There is very little more frustrating than having a delivery not be completed on time, not to mention having additional appointments missed. I certainly understand your frustration over the numerous calls you made in trying to resolve the delivery of your in-laws new dishwasher and I sincerely and wholly regret that this was your experience last winter. Since we strive to provide clear, accurate, and timely communication to you and our other customers, I am at a loss to explain the many, many missteps you describe and I apologize sincerely for the less that stellar showing on our part.
In reviewing your situation, I note that we issued responses to both emails you sent, both from your Twitter conversation with us and the original copy of the missive that you've provided here. Was there something in particular you were looking for in our original responses you didn't find, or that left you feeling unheard? Since this series of events occurred nearly six months ago, I'm wondering if something new has happened that has brought this incident back to the fore?
Please know that I'm very grateful that you took the time to write to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Where to file a complaint with Apple support for issues?

I've been havintg ALOT of issues as of late with my Macbook Pro. Let me start at the beginnig:
I took my Macbook in to the Apple store around December of last year, I was having an issue with the screen. When it was pushed back a bit too far, it would fizzle and fuzz like a tv out of focus, push it back more and the screen would go out. Harmless, simple problem to fix. Right? okay so fast forward about a day, I started having wireless issues, I thought nothing of it, and took it in. They looked at it, ran a couple tests on it, said that it was fine and that they couldn' t reproduce the problem, and they also stated that there may in fact be something wrong with the internet in my home. I thought okay maybe. Seeing as my husband and I actually work for the cable company so its next to no problem getting the modem replaced. Well about three modems and a complete rewiring of our house later, and I am still having the intermittent problems. Even once allowing for them to wipe my hard drive and reset the computer. I got it home and was having the same issues, so I'd gone ahead and upgraded to Mountain Lion. Last weekend, I was on the phone yet again with an Apple rep, and they are telling me the same old thing, they keep telling me that it had to be a wireless issue on my part, I'd made a point to let them know that was not the case.
After I got off of the call, something weird happened, my mouse pointer on the screen began to move accross the screen and select things and programs began to open on their own. The screen flipped to the Hub, where the clock, calender, notepad and Movie Ticker are, and opened up the reset and dictionary in Safari while also zooming in on the window, forcing me to hard reset the computer pretty much every 20 minutes or so. When I do this, the Silverlight preferences bar, pops up on the top of a blank screen. I was even at the Apple store when it happened.
All of the people that I have spoken to, have basically treated me like an idiot, and its getting pretty old, I spent almost 4 hours on the phone last night, after my call was escalated, I was on the phone so long that my cell phone died, and then my husbands phone died. I'd had the call escalated ALL the way to a superviser in Customer Relations. After dealing with this issue for three months, I finally lost my patience with it and asked them to replace it, to which the supervisor replied "If it is a software issue, replacing the computer will not fix the problem" Really? Because if I have a different computer I can safely assume that this issue will no longer exist for me, and I can get on with my education.
I am a student recieving veterans benefits to go to school, I have missed ALOT of school because of this issue, what should I do about it? After having my computer for three days, they sent it out to the national repair center for about another week. I informed them that as a student, I don't have a lot of time to fight this thing, I'm already on academic probation because this issue has not been fixed, and I am facing termination from my program as well as having to reimburse the VA for the money they have paid the school. I'm about to start losing money, as well as my education and I don't know what to do at this point. I feel like I have exasperated all of my resources at this time. I cannot afford to replace the computer myself, and this is becoming a ver frustrating situation.
Is there ANYONE else I can speak to about this issue as time is of the essence and I can't wait any longer.
Thanks in advanced.

As I read it you have several issues:
1. screen problem. What was done about it? Was it reproducible at an Apple store or AASP?
2. wireless issue. Please elaborate on that problem.
3. mouse pointer doing weird things. "The screen flipped to the Hub, where the clock, calender, notepad and Movie Ticker are," Please elaborate. I don't know the Hub, clock, calender, notepad and Movie Ticker. What are these?
4. what OS were you running prior to upgrading to Mountain Lion? Why upgrade with all these issues?

Airport extreme/hard drive problems

Any advice appreciated...
Our airport extreme only intermittently recognizes our Lace hard drive and it's driving us crazy. We bought macbook, the airport, and hard drive at the same time (yes we abandoned the PC world) and had a friend hook it up. For two months everything worked fine and we even hooked our printer to the airport and printed wirelessly.
Then for no particular reason, the harddrive disappeared and we can no longer access it wirelessly. We can, however, plug the harddrive USB into the Macbook and we can use the harddrive perfectly. Also, interesting, if we open airport utility and click on "disks", the harddrive is there, but it doesn't show up on the desktop or Finder and we can't access it.
I've called Apple tech support numerous times (We bought the extra service, but sadly that didn't keep us from having to spend an extremely obnoxious time on hold. We thought Apples were supposed to easy. but that's another story..). So far, we did get the airport and Macbook to recognize the hard drive by simultaneously renaming the harddrive and unplugging the hard drive and Airport. That worked for exactly 18 hours. Then the harddrive disappeared again. I called tech support twice but after 45 minutes on hold each time, I lost my patience. (They make us hold for the first step, then hold again for the product specialists. Gee we sure are glad we spent extra for the extended service!)
Other interesting tidbits: We've never had a problem with wireless internet service and have always been able to wireless send jobs to the printer.
Any ideas?
Signed and thank you,
Not so sure switching to Apple was a good move.

This is the most acceptable solution I have come up with:
Either go to the DHCP tab under internet settings on the router and "reserve" IP numbers for any hardware that interacts with the drive or manually set IP numbers in your network instead of using DHCP. The problem occurs when an IP number to any computer connected to the drive changes unexpectedly. This would be whenever the DHCP lease renews if your computer is asleep when this happens. I have not had a single drive issue since I set this up.
If you need to access your drive from a remote location where you don't have control over how the network there operates, then avoid letting your computer sleep while it is connected to the drive.
I chose to manually assign an IP number to my desktop and also to remote base stations, however this is not so convenient for my laptop because it then wants to use the manual settings everywhere unless I set up another "location" which has to be manually changed. This is where reserving IP numbers under the DHCP tab was really useful. The laptops on my network are still getting their numbers from the DHCP server but the server knows to give each one the same number based on their MAC addresses.
If you take a look at the default settings for DHCP, you will notice that not all the available numbers are being assigned through the DHCP server. You can use numbers outside this range (other than x.x.x.255) for your manually assigned IP numbers and still have DHCP running for when guests come over to use your network.
Message was edited by: Tom Alperin

Acrobat 9 Pro "Please wait while Windows configures Acrobat..."

<DIV><FONT face=Arial size=2>My CS4 install went fine on my Vista 32 system and <br />everything's working as it should. However, I'm consistently finding this error <br />message "please wait while windows configures Adobe Acrobat 9" popping up. It is <br />already installed. I didn't open it first (because I DID read the readme file <br />which said not to!). This popup happens when I right-click on something on <br />the desktop or in the start menu. I've tried just cancelling it and I've tried <br />letting to proceed and neither keeps it from happening again. Either way, after <br />it goes away I then get the intended action (ie: if right click the menu <br />drops).</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Based on this KB link which describes the exact <br />same issue only in Acrobat 6: <A <br />href="">http://kb.adobe.com/selfservice/viewContent.do?externalId=330293&sliceId=1< /A> <br /></FONT></DIV><br /><DIV><FONT face=Arial size=2>I was hopeful there'd be a similar solution for the <br />new version. I hate to go through the gyrations of uninstalling and reinstalling <br />if it isn't going to fix it. Everything else is working. This is more of a <br />nusance than anything else. It's not like it keeps me from working. Therefore <br />it's hard to justify hours on the phone with tech support when they're clueless <br />and walking me through a script to nowhere! I've treid twice already but lost <br />patience both times. I posted on that same ticket online a week ago with NO <br />response yet. </FONT><FONT face=Arial size=2>Is it normal for Adobe's online <br />support to not respond after a week? Seems pretty poor to me. </FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Anyone else seen this? </FONT></DIV><br /><DIV><FONT face=Arial size=2>Any ideas about it? <BR>Thanks, <br /><BR>Sheila</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV>

Not sure why that posted as HTML...Here it is easier to read...sorry about
that!
My CS4 install went fine on my Vista 32 system and everything's working as
it should. However, I'm consistently finding this error message "please wait
while windows configures Adobe Acrobat 9" popping up. It is already
installed. I didn't open it first (because I DID read the readme file which
said not to!). This popup happens when I right-click on something on
the desktop or in the start menu. I've tried just cancelling it and I've
tried letting to proceed and neither keeps it from happening again. Either
way, after it goes away I then get the intended action (ie: if right click
the menu drops).
Based on this KB link which describes the exact same issue only in Acrobat
6:
http://kb.adobe.com/selfservice/viewContent.do?externalId=330293&sliceId=1
I was hopeful there'd be a similar solution for the new version. I hate to
go through the gyrations of uninstalling and reinstalling if it isn't going
to fix it. Everything else is working. This is more of a nusance than
anything else. It's not like it keeps me from working. Therefore it's hard
to justify hours on the phone with tech support when they're clueless and
walking me through a script to nowhere! I've treid twice already but lost
patience both times. I posted on that same ticket online a week ago with NO
response yet. Is it normal for Adobe's online support to not respond after a
week? Seems pretty poor to me.
Anyone else seen this?
Any ideas about it?
Thanks,
Sheila

Reader 9.2 does not choose the right postscript level

Hi,
I use an old HP4500 Color Laser Jet (it still prints very well and I have a lot of toner :-)). every time I want to print a pdf on it, it does not work, for the adobe reader sets the postscript level to 3 although the printer has only 2.
I've found the information anywhere in the adobe pages, which say:
"Note: Acrobat sets the PostScript level automatically, based on the selected printer."
In my printer settings (Win7-64 bit, driver: HP Universal Printing PS Version 12.4.2009, 61.94.3.37) I have set the level to 2 (Dokumentoptions:Postscript Options:Postscript language level: 2)
But Adobe Reader is not interested in my settings and sets it to 3 every time and I have to change it manually every time. That is not funny, when printing many pdfs.... :-(((
I don't understand this, it has happend with another driver under windows xp the same way, but now I have lost my patience.
Why does the reader does not work properly or can I tell him to do so ?
Best regards
Thomas keller, Germany

Thanks Bernd! Works just fine now. Am I that obtuse that I wasn't able to
figure this out on my own?

Windows doesn't like my 1 page scrolling site containing some flash.Please

Please would anyone with a PC be kind enough to try my one page scrolling site that I am testing:
http://angelakane.co.uk/scroll3.html
I am quite keen on the idea of a big one page site that you scroll vertically and horizontally. I am testing some flash content (3 pages down, 1 & 2 across) which works perfectly well in Safari, Firefox, Opera but I recently tried it in Explorer after loading Parallels on my mac and it does strange things on the row with the flash.
Most people I know have macs so I don't know whether the problem is with my set up or whether PCs in general will not cope.
Anybody any idea why? I will take out all the flash if it means PCs are going to have problems.
Thanks.

Well..I went to your site again today and to be yet honest yet again it is SLOW! I have one off the fastest connections to date (for my line of work) and I lost my patience waiting. With today's standards on speed it was slow. I will also hate to tell you that your idea of such a large one page site is not new. This is why the web is what it is today. Studies have shown that users lose their patience with scrolling which is why you are seeing more and more sites even trying to avoid vertical scrolling. If you look around the web you will also notice that content such as text are also getting narrower within pages...meaning that the users eye does not like to travel long distances west to east while reading text. Shorter lines and longer columns of text are much easier to read...much like a newspaper.
Those are just the tip of the iceberg when it comes to usability and functionality issues with large one page layouts. I have not even mentioned the issues with mobile devices that it would have (which is the true future for us all web designers).
As far as the new Apple Mouse. Mice have been able horizontal scroll for years so that is nothing new...that is just another case where Apples marketing has made it sound like a fantastic refreshing idea. Just because something can do something does not mean it is good. I have a horizontal scrolling mouse and never use it.
I don't mean to crash your party. The site does look good and I also tested it in IE8 an 7 and seems the flash is ok so I'm not sure of the issue your are having. I think the site would be a much better place in pages.
Good luck

Need Guidance Regarding My Ipad Service Issue .. Can Someone Help Me Out??

Date : 22/05/2014
it is really disappointing that I'm yet to receive an update on the Ipad 4 replacement .I had very much pressed for an urgent delivery as all my client meetings are pending but it seems my many requests have had no influence on their tardy working. It was agreed that the product will be delivered in 2 to 3 Business days(before 15/05/2014) however I have not received the product up to this date This delay on their part is causing me considerable embarrassment
now they say they are out of stock and still they couldnt get me a replac.ement ... moreover i have paid a sum of Rs 23,283 as a service advance as my ipad was not eligible for warranty cover ..
and i have almost lost my patience as im taking a hit on my revenue everyday ... my profession runs on IPAD .
im terribly disappointed with apple's Support on this
friends .. kindly guide me ... how do i go about this???

As Sky has already stated, that is something you will need to take up with the service chanel handling the return. Ask to speak to a manager or supervisor to see about escalating it.
To that, however, I might add that there is no specific SLA explicit or implied when you purchased the device (and this wouldn't be exclusive to Apple; practically no consumer electronics outlet would) guaranteeing a specific turn-around time for repairs or replacements. If the iPad is that crucial to your business, and you do not have any contingency in place, such as a back up device, that is on you, not Apple.

Flash Problems - Help Going Nuts!

Hi all,
I have a brand new MacBook Pro (13in) with all the latest patches for Mac OS, Safari and Flash etc etc... Unfortunately I do not seem to be able to get even a simple internet video to work, for instance even a small video on YouTube cannot run without constant stops and starts. How on earth do I get internet video to work properly, has anyone got any ideas as this new machine seems worse at viewing internet based video than my old Windows based Sony Vaio which I used in the 90's !!!! I cannot believe that a machine with 4GB of RAM and a decent fast processor cannot even be used to watch YouTube !!!!
I have tried everything I can think of, I have reinstalled my Flash player, reinstalled Safari, repaired permissions on my HD, reset PRAM etc etc until I have lost all patience. Nothing seems to work. I have this same problem on any browser I try and use. To prove this I have tried, Safari, Chrome, FireFox and none of them seems able to play video off the internet without constant stopping and starting, it makes the whole idea of multimedia a complete waste of time as it's worse than pulling teeth.... It' driving my NUTS!!!! ARRRRRR...
Can anyone suggest how I can restore my sanity and get internet video to work on this new wonder machine. I'm a website developer and have a client who just happens to use a LOT of video on his new site.... Trying to develop for this client on my Mac has turned into a NIGHTMARE. I'm even thinking the unthinkable and considering trying a Windows based PC as at the moment I can't seem to make any headway.:-(
Any help GREATLY appreciated.

*brand new MacBook Pro*, yet your profile info shows that you're running Tiger! If this is going on using wifi, then please state and tell us what happens when you connect directly to the internet. If nothing seems to fix your issue, take it back to whence it came and let them deal with it.

HP wins the award for worst customer service

I placed an order for an HP laptop dv6t quad edition on the 22nd of march 2011. HP graciously charged my card and took the money out on the 24th of march. The tentative shipping date they gave me was for the 5th of April. I waited till the 6th and since there was no movement on the order status, I decided to call and guess what. The highly (in)competent customer service team couldnt answer why the order was delayed and since the phone line was so choppy I asked them to call me back. They however did not. I had to call them after 30 mins and again request the same information. After learning that nothing was going to happen to the order for the next few days, I requested them to cancel. Now the fun starts, The claim that they can raise a cancellation request but cannot confirm it, There is a possibility that the product might be shipped soon and if it does, it becomes my responsibility to ship it back to HP. More over as per the customer service, it will take 24 to 48 hours for final cancellation and another 3 to 5 business days to refund my amount. Well that is not the end of it, I get another email that evening informing that the shipping is delayed by a week and it might take a maximum of 10 days and if I choose to cancel it, I need to call the customer service team and raise a request. This ticked me off and I called them again to confirm why my order hasnt been cancelled even after they knew that the product was not completed. They go on yapping for half an hour and finally I lost my patience and requested to speak with the manager. They would not let me speak and kept telling me that they will try and find the manager but they cannot confirm if the manager is available. Well after me standing on my ground the manager finally gets on the phone, Introduces herself and then gives me the whole attitude again. On top of everything the manager tells me that HP has not charged my card and its on hold with my bank, Fortunately I did check with my bank and they did inform me that the amount was deducted on the 24th and it was not on hold. After I mentioned this to the manager her story changed and she agreed to expedite the cancellation but still it would take 24 to 48 hours. I seriously think HP should stop advertising for products that they cannot produce and ship on time. Unfortunately I did work with HP and its sad that this company is going down south, way down. Pathetic.. that is all I can say.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
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If you have other questions and concerns, please feel free to send me a private message.
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Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Title Crawl Alignment

I"m using Boris Title Crawl on a couple of layers. Editing one scene, when I align the text left, all Title crawl in my project will switch to align left. If I center it in one, all text will be centered.
How can I independently treat my titles, using Boris?

Back to back posts where I reitterate Bogie (who's kidding who?). I lost all patience with Boris last year, bought AE 7 pro, spent 1 week doing all the initial tutorials in the 'adobe classroom in a book' and am absolutely hooked. Way easier to learn than I thought. Incidentally, I have lost all interest in motion as well. On top of all that (and speaking of AE), found this to be very interesting...
http://prolost.blogspot.com/2007/02/mastering-in-nle.html

P7-1058uk, with upgraded PSU. Trying to install a GeForce GTX 780Ti

I have a P7-1058UK system, which I've already upgraded the PSU in to a 700W (branded) unit. Until now I've been running an ASUS Radeon HD 5870, which uses both the 8 PIN and 6PIN aux PCIE connectors from the PSU, and the 16x PCI-E 3.0 slot on the mother board.
Today my new GTX780Ti arrived, which I prompted swapped out.
The system turns on, and the normal BIOS summary page appears (confirming the processor, RAM etc). It then appears to "hang". A single beep is heard after about 15-20 seconds, then a 2nd around 20 seconds later, then I think a final single beep again 20 seconds later. After this there is a "triple" beep, and the monitor goes blank (as if reciving a standby signal), though the PC remains on.
I've done some digging and seem to being pointed to the fact that the UEFI component of the motherboard may not recognise this new card. Is that the case, and if so, what can be done?
Many thanks, in advance.

Thanks, didn't have secure boot enabled, but did think of that.
The upshot of the situation is that this card is simply not compatable. If you have the EVGA version, there is a glimmer of hope though, as a firmware update has been released that seems to resolve the issue. It is only availible for certain SKUs, so you need to go to evga.com register your product and see if there is an update. To do the update, you'll need ANOTHER MACHINE Though which is already compatable, so it's not an easy path.
In my case, I'm afraid I lost my patience and purchased a new motherboard, as I haev the ASUS 770Ti. Plugged into the new MB it worked first time, without a hitch. So appreciate all the comments about it maybe being the PSU and various other components, as these are the most common faults, but in this case there really is a compatability issue.
Sorry it's not great news to those who have the same problem.

Lost My Patience

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