Lost Upgrade by joining Creative Cloud

I would like to join and use Creative Cloud.  BUT, I own 2 suites, and 3 stand alone Adobe products (all of them are in the cloud).  Here's my problem.  Adobe has no exit strategy should I stay with Creative Cloud for 2-3 years and then decide to revert back to disk ownership.  In that scenario, if I want to then upgrade my CS6 disks (what I currently own) to the latest version, I will have to pay a premium price to upgrade even though I have been paying for Creative Cloud all through those 2-3 years.  I call upon Adobe to publish a policy that will allow a person exiting from Creative Cloud to allow upgrade to the newest version for the lowest upgrade price if that person was using the current version when they joined Creative Cloud.  The disk version has value and should not lose value because I decide to use a new service for the same software.  Until this issue is remedied, I will not consider becoming a Creative Cloud customer.  Creative Cloud is perfect for the user that has never owned an Adobe product.  They get the full monte for $50 per month and have nothing to lose.  Those of us that have paid (and paid and paid) for licenses over the years do not want to lose that value. 
Please make this a priority for the marketing team to solve. 

Guess the only caveat to this request is that exit strategies for the Cloud may become a non-issue if disk-based perpetually licensed products get discontinued by Adobe and they choose to go Cloud only for all products.
That's speculation at this stage but the Cloud is Adobe's preferred distribution channel for software.
It's just a matter of when.

Similar Messages

  • Upgrade from Personal Creative Cloud to Company Creative Cloud.

    Hi there, my name is Christian.
    I´ve recently joined up with someone else's company and we decided to upgrade our Adobe package from private / personal to company / team package.
    We´re trying to figure out how to do this. We have found an upgrade button, but it requires a serial number which we can not find because we've only been using Creative Cloud (which to me doesn't look like it uses a serial number).
    So the question is, where is this serial number located?
    Or is there another way to upgrade?

    Thank you for your response. I will try this.
    20. okt. 2014 kl. 13:25 skrev Kartikay_Sharma <[email protected]>:
    Upgrade from Personal Creative Cloud to Company Creative Cloud.
    created by Kartikay_Sharma in Creative Cloud Download & Install - View the full discussion
    Hi Christian,
    Creative Cloud subscription do not require any serial numbers. To upgrade from personal to a Company package (CCT) , you will have to cancel the personal subscription and purchase CCT subscription ( as an admin and then invite rest of the team members into the same subscription ).
    Best option would be to talk to our sales team as they would be able to get you up & running quickly.
    Adobe | Sales Inquiries
    Cheers,
    Kartikay Sharma
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  • Why does ps ask for a serial number when I've joined creative cloud

    I just joined creative cloud and downloaded PS.  Why is it asking me for a serial number or use it as a trial?   Shouldnt it recognize I've paid?
    Imac 27"  Mavericks OS
    Rob

    Adobe has a specific help topic on exactly this issue.
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    -Noel

  • Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial. Also I had installed the Mosaic app before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have ca

    Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial.
    Also I had installed the Mosaic app for ipad before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have cancelled, I have deleted, I have looked through the files for visible remnants.

    The sync count is 60 and static. The total number synced so far is 500+. None have been synced from the ipad except for corrections made there on those already synced.
    I have deleted the Mosaic app from all machines and checked the library folder and have contacted the Mosaic tech support and they have discontinued my subscription. I still get mosaic messages on initiating Lightroom and sometimes at closing.
    I have not tried to sync fewer yet, but some catalogs that I have tried are smaller numbers. Initially, it did well on good connections. Nothing works on my home connections over satellite.

  • CS6 existing serial number holder. Am I eligible to join creative cloud?

    Hi,
    I have purchased Adobe CS6 Master collection student suit from Adobe site recently, now I am thinking to join the CREATIVE CLOUD.
    I have tried to join threw the plan for the individuls -  ' Existing CS Customers special offer ' button. it leads to pick a plan. I have picked and try to join -  complete for cs6.
    When I click this button, it leads me to the join creative cloud page. When I try to sign in their with my user name and password, Its saying you are not qualified.
    I don't know why, I have a valued CS6 SERIAL NUMBER WITH ME and its already registerd.
    Could you advice me to get the proper steps to join the Cloud threw the existing CS Customer offer!.
    Thanks

    Edu versions don't  qualify for an extra discount because you already got them at a considerably lower price. If you are stil la student, use the the S&T version of CC, otherwise you will need to join CC without any further discounts.
    Mylenium

  • I am running a Mac OSX Snow Leopard. Joined Creative Cloud for the year and now it won't allow me to

    I am running a Mac OSX Snow Leopard. Joined Creative Cloud for the year and now it won't allow me to install the app due to administrator rights. Does anyone know how to fix this ?  I have done all the necessary logging already.

    Duplicate post http://forums.adobe.com/thread/1382476

  • When I try to join creative cloud as a student it brings up an error.

    Whenever I try to join creative cloud as a student it brings up an error when I try to enter my institution."We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Without entering this information I can't purchase anything. I've logged out and back in and that doesn't work.

    Hi there
    It looks like your order has processed successfully.
    Please let me know if you still have issues.
    Thanks
    Bev

  • Can't join creative cloud after trial is over. URGENT

    My trial time is over and I need to join creative cloud. I chose my payment option and then the website asks me for my. Then, as I follow the instructions, I can't find it. I need to join creative cloud ASAP!

    Hi carila23456789,
    Please try and use a different browser and try to place the order from Creative Cloud pricing and membership plans | Adobe Creative Cloud
    You can also call our sales at 1800-585-0774.
    ^Ani

  • Who can I thank at Adobe for the 117 spam emails I received in 24 hours since joining Creative Cloud?

    Who can I thank at Adobe for the 117 spam emails I received in 24 hours since joining Creative Cloud?  I've tried changing my contact information but it keeps reverting back.
    Should I just cancel?  Please any suggestions welcome.

    Unwanted Email notices
    Click your avatar picture near the upper right corner (slightly to the left of the pencil) and select PREFERENCES then set all Email Preferences to OFF and click Save at the bottom left
    AND
    Another new feature is that Jive7 is oriented toward social networking... so every time you start or reply to a message you are automatically added to a FOLLOW list... meaning you receive a notification of every subsequent message in that thread
    Click the FOLLOW link at the upper right and select STOP FOLLOWING... and don't click the link again to check your status, as you will then be added to the CONNECTIONS STREAM and you will have to uncheck that option as well
    And, after you post in a message thread and select Stop Following, you need to do it all over again the next time you add a reply to the same message thread, since EVERY POST adds you to the automatic Follow list

  • I have just joined creative cloud just for Photoshop but it will not download?

    I have just joined creative cloud just for Photoshop but it will not download?

    We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
    Mylenium

  • Can anyone tell me how to get onto photoshop, I have just joined creative cloud

    Can anyone tell me how to get onto photoshop, i have just joined creative cloud and cant get on their?

    And what exactly is the problem? Does it not install? Does it not work? what system? You need to provide much more info and explain better.
    Mylenium

  • Server busy issue since i joined Creative Cloud

    I had Lightroom 5 and then joined creative cloud and have been having issues ever since i signed up.  Every time i start lightroom i get a server busy error for hours on end.

    A fix to Lightroom's “Server Busy Error” on a Windows 7 64 bit computer:
    I see in the discussion threads there are a LOT of frustrated people over this Server Busy issue, so I hope this helps someone. This is what Adobe tech support had me do, which fixed my problem. I got through on the phone right away, and the fix took no longer than 20 minutes to determine, with the support person remoting into my computer.
    I already had Lightroom 5.6 installed through my Creative Cloud subscription, and it had worked for a few weeks for me, although with increasing problems with the Server Busy box popping up. I was able to get rid of it by switching to Switch and Retry, but eventually it locked me out entirely.
    Tech Support told me the problem was a permissions issue.
    Try the following and see if it solves your problem:
    In C:\Program Files (x86)\Common Files\Adobe, find the SL Cache folder and move it to your Desktop.
    In C:\ProgramData\Adobe, find the SL Store folder and move it to your Desktop.
    R Click on your Lightroom icon and “Run as Administrator”.
    If it opens correctly, that shows it is working now.
    Close Lightroom and reopen the application normally.
    Refer to:
    Error Message Server Busy During Startup
    Error on the activation server
    Re: Server Busy - Lightroom locked up
    Regards
    Rajshree

  • Can i purchase lightroom 5 upgrade without the creative cloud? [was: lightroom 5]

    Can i purchase lightroom 5 upgrade without the creative cloud?

    Yes but Adobe's website makes the link to the perpetual version very hard for the uninitiated to find.
    Products
    Click Buy
    I want to buy: Upgrade
    I own: Select your existing version from the dropdown menu (e.g. Photoshop Lightroom 4)
    Complete your purchase.

  • How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

    how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen

    Keensy I have requested a member of our support team contact you directly via telephone.  Once I was able to review the correct account it appears our support team has tried multiple times to contact you.  I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
    I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
    For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription.  While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified.  For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

  • Hi! I want to upgrade from photoshop creative cloud photo plan to full plan CC for students. How do I do this?

    Hi! I want to upgrade from photoshop creative cloud photo plan to full plan CC for students. How do I do this?

    The creative Cloud that you have under this Email Id has complete CC , please let us know if the single app CC registered to another ID.
    Please refer to:
    Manage your membership and payments | Creative Cloud
    https://forums.adobe.com/thread/1235382
    Regards
    Rajshree

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