Low speed

Have very low speed - 0.225 mbs, download. On signing up I was told I will be receiving minimum of 8mbs, average of 15mbs and a maximum of 19mbs. Besides being passed from pillar to post as no-one understands why the broadband is so low I have just been informed that the maximum I can get is now 10mbs - quite a big difference? I have also been told I will be charged to have the phone line looked at even though it was only installed by BT two months previously so I will be paying twice. Is this right? I have been lied to, called a liar, transferred to every department within BT. Each member of staff has told me they can't help that I need to be transferred to a different department so after five hours on the phone I am still at square one! This has been going on for two months. Oh I was also told I would receive compensation for not receiving a service but apparently I'm suddenly not eligible for this. I can get faster broadband (more than 10mbs) for cheaper elsewhere. BT have broken the contract by not supplying me with the service that they promised. BT staff don't seem to know much as they can't even agree on the rate of broadband I should be receiving. This is not to mention how rude they have all been towards me. I am thankful that everything is recorded as this proves that I am not at fault and there are obviously training issues that need to be addressed within all departments in the company. Has anyone else had the same experience? Can any moderators respond?

Hello, thanks for your response.
I can assure you that i have tried absolutely everything including replacement router, filters etc.
The line was only installed on the 14th April, and BT only guarantee their work for a month! I paid £130 to have a line installed...
They have admitted there is a fault in the line, but even after 6 hours of diagnostic tests still cant find the problem. These tests werent all carried out today but over the past 2 months yet they still didn't send another engineer round to check the line had been installed correctly. I was only offered this option once the "28 day" warranty on the line had expired hence I was expected to pay for it. If this information is incorrect, i have been lied to by the Technical team at BT once again.
The end result after approx 6 hours on the phone today was that i demanded a full refund for the past 2 months of broadband that i was paying for but not receiving, which was granted after a struggle, and a cancellation of the contract due to BT breaching the contract on at least 2 counts. The first being that i was lied to by the initial sales advisor about the speed of the internet connection i was to expect and BT could not honour this and the second due to paying for a service that i was not receiving. I still have not resolved the problem with the line itself which needs to be looked at by BT regardless of which isp i decide to go with now.
I think BT really need to look into the staff they have on the end of the phone as they have been nothing but helpless and i can imagine that they have lost BT 1000's of customers due to their lack of knowledge or training.

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