After having my iphone 4 for over a year, the front screen cracks :(

So after having my Iphone 4 for over a year and purchasing the apple CARE protection plan, apple is acting as if they do not care about me and my phone. I have never traded in my phone and never had a problem with it until now. My screen is cracked and when i tried to go to the store to get it fixed, all they tell me is sorry you have to get a new phone for $199. My husband and iI are a huge apple fans. We have a mac book, mac mini, ipad 1 and 2 and 2 iphone4s. We are very loyal to Apple, but after this experience, I don't see how i can continue to be. I purchased the apple care plan and thought i would be able to use it since i never had a problem with my phone but they proved me wrong. I didn't want to have to purchase a whole new phone with the iphone 5 coming out because i plan to purchase that in the first shipment. I'm so disapointed and heart broken. I don't know what to do. I wanna cry right now. When it rains it pours. Just disapointed that this had to happen with APPLE!!!! and now i'm reading some of these responces and learning that some people have gotten their phones changed for FREE?!?!?!?!?!? What's up with that? I feel apple should give everyone one OOPS clause. and after that then you have to fend for yourself especially if we have to pay for a protection plan that we will not use or will not transfer to another phone.
So disapointed
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Apple Care is an extended warranty, NOT an insurance plan. Ford isn't going to fix your car for free when it gets wrapped around a tree.
With the advent of the iPhone 4S and AppleCare+, the geniuses at the Apple Stores lost the freedom to replace damaged phones at their discretion.
There is no "oops" clause in the warranty. If you've paid for Apple Care, that coverage will transfer to a replacement phone, provided you pay Apple for the out of warranty replacement.

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I am being forced to another provider after being with verizon for over 30 years!

On Friday,12/12/2014, my iPhone 5 was stole/lost. I immediately called Verizon to report and stop service. During this call I was told that I was eligible for an upgrade, so I though, might as well get the new iPhone 6+. I placed the order and had it billed to my account as I always have in the past, no problem!! HUGE PROBLEM!!!!! The Verizon rep tells me the phone will be delivered on Monday. She never told me I could go to my local store and pick it up under same terms just placed the order herself even though I made it clear that being without a phone even for just the weekend was not good because it was my only phone and hubby is cardiac terminal and that phone is the only way I can access icloud and gather my contact numbers. Monday morning, 12/15/2014) 7:30 my time I check online to see when to expect delivery that day, only to learn that the phone has not even been shipped yet!! I call *611 and reach yet another Verizon rep somewhere in California,, the other one was in Murfreesboro, TN. He tells me no problem, I can just cancel the order right now, before it ships and I will call your local area stores and call you back by 9:30am to let you know where to go pick one up yourself. Sounded ok to me so I agreed that he would cancel order and I would go pick up at retail unit he had called me with that had the phone I was wanting. 12:15pm No call from the guy to tell me which store to go to so again I am calling Verizon at 1:15pm. This young man puts me on hold while he calls the stores and then tells me the Wichita Ks store on Rock RD has 6 of the phones and they are aware of the situation and have a phone waiting for you. Great I get into my truck and drive over 50 miles to pick up the phone just to be told that the order was never cancelled and the phone shipped at 9:30am that morning and until they got the phone back from FedEx or me one my credit was tied up and I would have to pay full retail price if I wanted a phone that day. I immediately called some idiot named Rob that repeatedly interrupted me and was pretty munch put on hold for 41 minutes waiting for a stupidvisor to answer my questions. The same guy repeatedly keeps picking back up giving me every excuse in the world why the stupidvisor has not taken my call yet and then tells me he cannot leave me on hold any longer as their calls are not allowed to last that long but he will call me back in 2 minutes he does NOT! Finally after 41 minutes the store manager brings her fat *** out of the back and instead of asking " How can I help you?" politely, she demands "What is your problem?" She rudely interrupts me several times while I was trying to tell her the problem and my husband starts getting upset so I try to calm him down and she interrupts with what do you want me to do. I said fix this problem and get me a phone! She takes my phone number and information and tells me, can cancel the order. I told her not to do that unless you can get me a phone today without me having to pay, I want it billed to my account. She says I will go look into this I responded with fine I am going outside for a few minutes. She acknowledges me telling her I was going outside. After standing outside 15 minutes and she never reappears I call customer service back. I ended that conversation 55 minutes later and still no store manager. I later learned she had left the building 20 minutes before I ended my call with customer service without ever trying to come back out to us! The rep on the phone tells me someone reset my upgrade date to the 15th, like they did me a favor by cheating me out of an earlier upgrade date, it was on 11/30! But the order was shipped and I could expect delivery on Monday 12/17/2014, TODAY! I get home from my office today and no phone, I check FedEx and learn that Verizon had cancelled delivery and rerouted my phone to factory with them expected to get it back on 12/22/2014. I call customer service and I am told that the store manager cancelled the order and claimed I requested it! So now they cannot do anything but wait until they get the phone back. Mean while I have no phone and all my family and business contacts are trapped in the icloud that I cannot access without an iPhone and I have no way to call my family during the holidays or remain in touch with my carriers during the busiest season of the year for us! This is how you take care of a 30+ year customer? Someone please give me one good reason not to find another carrier and make sure all 9 of my children, their spouses and over half of my 23 grandchildren leave Verizon as well!

The problem is twenty three people leaving or twenty three thousand leaving has zero impact on a carrier with over 100 million customers. And they have the lowest churn rate. So if 10,000 or 20,000 or more churn out it means little to the carrier.
If you have a real lawyer he/she will advise you that you have no case. The device was not lost or stolen by the carrier, you were not eligible for a new device, and like any business who employs large numbers of poorly trained personnel who make low wages what was told to you is not in writing. So a verbal exchange does not hold up.
In fact in Verizon's customer agreement it has such a disclaimer against any verbal exchanges so if you have that agreement in writing, go get them.
The posting on public forums and places like Face Book, Linkin, Google+ or a personal web site can open you up to a lawsuit for Dilution of Trade Name, and other offences. However if you have proof then go for it.
Unfortunately that is how big business works today. A pity

TS1424 A movie I bought (not rented) on Itunes stopped working after not watching it for over a year. Now it just shows a black screen.

A few years ago I bought GI Joe The Rise of Cobra on Itunes (not rented, bought). Now, after not watching it for at least a year, when I try to play it all I get is a black screen. How can I fix this?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

After having no internet for over 24hrs, my IPad has completely shut down. I have tried everything I can think of, including a reset but think that was a really bad move!! Any ideas for how to get my pad back? Simple words please..I am not a pro AT ALL.

My internet was down for over 24hrs after a storm. During that time, my IPad completely shut down and I can't get it going again. I studied the manual but couldn't find a similar topic. I reset it and now it is totally goofed up.
Does anyone have any ideas or should I just take it to an Apple store and pay?? Any solutions you may have, PLEASE use simple words as I am not a pro, by any means....probably why I'm in this situation.
Thank you in advance.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Very disappointed in Verizon's service after being a customer for over 8 years

I bought 2 LG chocolates on the family plan.
From the start the touch feature has been less than satisfactory, when you scroll it scrolls so fast you often can't get to where you want to be.
Recently the touch screen has completely broken down and you can't text, retrieve calls, find a contact using the touch screen because it freezes. This was the case on both phones within the same time frame
I took the phones back to verizon yesterday and told them the problem. They acknowledged that this was a defect with the phones. They told me they would apply a software upgrade which would take abou 20 minutes anth that would fix the problem
I left the store for 20 minutes and when I returned they told me that the upgrade did not work. They said I had insuranceon the one phone but not the other and that they would replace the one but that I needed to upgrade the other.
I argued the point that this was a defect and it should be replaced/fixed as a defect. They told me that when you buy a car, and the warantee expires, you have to pay for repairs.
I said that when a car has a defect, they recall the car and fix it for free. They then countered with the fact that I shuold remove my internet package to reduce payments.. even though I told them I needed to access e-mails.
They then tried to sell me a home phone, which I had not come in to buy, but they refused to address the real issue which was that I had to replace the faulty phone that had a KNOWN DEFECT!!
I am so disillusioned by verizon wireless that when my contract is up I am seriously considering one of the other carriers that provide unlimited calling/texting for much less
To her credit, one of the techs who was helping me did get my connection fee waived because she saw how upset I was, but the other one was completely unheplful.
And one of the other engineers told me I had bought an piece ofold technology garbage .
Yet they were still not willing to help me by replacing the piece of garbage.

Phones sold by Verizon have a one year manufacturer's warranty, and the tech was right, after that time period, unless you have paid for the extended warranty, you are responible for repacing a defective unit. You can look for another carrier, but these warranties are provided in partnership with the companies that actually make the phones. That means that the policies are basically the same across all carriers, because ultimately, it goes back to the same handful of companies that are making the devices.
In general, if you want tech support, don't go to a store. Store employees are trained and employed to sell, sell, sell. That is how they make their commissions, and how their managers earn their paychecks. If you call in and speak directly to tech support, you'll get people who are paid and trained to help you, and who won't have a vested interest in pressuring you to buy additional products.

SE-YARI- Can't connect to 3G network after having used it for almost an year on the same phone. :(

HI, i use a sony ericsson Yari phone that i bought in March '10, and i have been using BSNL 3G network on it for quite some time now.. But for the past few weeks i can't connect to a 3G HSDPA network. at times the display shows "NO access to network" and at other times i can't make calls from the phone though the phone shows coverage in the top left corner in the display.. My phone has been updated with the latest software upgrades. Reinstalled the software from the SE site through update srvice twice last week. What could possibly be wrong??
My doubts are:
1) Is it a prob i can troubleshoot myself or does it need to be given to the service centre?
2) If it has to be repaired at the service centre, how long will it take them to resolve this prob? I ask this specifically because the last time i gave my phone in for some display prob they took an annoying TWO MONTHS!!
I love my phone.. And i can't live without intrnet on the go.
P.S. Let me put in some additional info.. the phone works fine on the GSM network and the GPRS is ok too. Jus that the slooooow net speeds test my patience.
Yes, my phone supports 3G , my network supports 3G and my sim is a registered 3G sim. (and pls MODS, don't advice me to chek if ther is 3G coverage at my location,coz ther is and i ve been using 3G for quite awhile). The sim and the network work fine on any other phone when i checked(incidentally, on a Sony Ericsson ELM).

I know you checked the SIM in another phone and it seems OK, but it might still be worth trying another 3G SIM in your phone.Otherwise, it could be an issue with the SIM card module in the phone.

After downgrading my iphone 5 it stuck at the apple screen

after downgrading my iphone 5 from ios7 to ios 6 my iphone stuck at the apple screen, I tried a serval times to reboot and r it but even when it turned on when i tried to slide to unlock it, it turns of again, i hope some one could help =(

You can get no support on this forum. Since you have iOS 7, you're either a developer (in which case, per your NDA you must post in the Developer Forums) or a thief.

I have been using Find my iPhone for over a year to keep track of my 12 year old daughter occasionally. All of a sudden when I click on the app icon it asks me to log in. This has not been the case. It has always remained logged in in the past. W

I have been using find my iPhone on my iPhone 4s for the past year. I will look at it occasionally to keep track of my 12 year old. All of a sudden I have to log in every time I click on the app. I have always remained logged in in the past.. I upgraded to IOS 8 today thinking that might fix it. It has not.

adkennon wrote:
And maybe you don't talk to too many people but I've been on many forums on different websites where people have had similar problems and a lot of people in the store were having battery problems where they were draining too fast. What I learned is that all the people who did not download the updates are good. There phone is working the same. The people who have, they're having battery problems
I have downloaded every update and my battery life is better than any previous iPhone I have ever owned. I see posts from hundreds of people every day, and this is not a commonly reported problem. While there are a few random reports of battery problems, it is no more than I have seen for any other model or any other version of iOS in almost 8 years. Usually problems of rapid battery drain can be traced to bad apps (FaceBook is the worst offender) or corrupt data being synced from iCloud or other sources (gmail, Windows Live, Yahoo, etc).
The simple test is to restore the phone as New. Do not create any email accounts. Do not install any apps. Do not enable FaceTime or iMessage. Do not enable Twitter or any other social networking app. Use it for a day and check the battery usage. You will find that it is working well.
And also see this: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain. It is the best treatise I have seen on the subject of battery usage.

TS1362 I have a Mac Pro tower, am running osx and iTunes will not work.. It basically just stopped working after having run faultlessly for...years... I can see all the songs, playlists etc, but the progress bar will not progress..it's 'stuck'. Suggestion

I have a Mac Pro tower am running OSX and iTunes will not work. It has always worked flawlessly. I can see all my iTunes content- my playlists, my songs et cetera, But I cannot play anything. The progress bar is 'stuck'...any suggestions?

Thanks. I have been using iTunes since its inception and have never had a problem...I'm using the latest version. The progress bar is the bar that moves when you're playing a song..it just won't start when I double click on a song,..have tried quitting, rebooting etc but nothing works. Apple are useless-they have told me twice they've tried to call me 'momentarily', but I've been waiting by the phone, and they definitely have not tried to call...

After updating my iPhone 4 to iOS 6, the front camera (shutter freezes) isn't working. What is the best solution? How do I fix this?

Help please!

Hi adhraa,
Thanks for the question. Based on what you stated, it seems like the camera on the iPhone is not working. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

My iphone has 'ringer (headphones)' across the front screen

and I can't seem to find where to turn it off. I can't hear anything unless headphones are in. anyone know how to turn it back to normal phone?

this is called "artifacting" it usually results from a defective VGA (graphics card) or a defective screen.
You could attempt to restore you phone in itunes but most likely it will need to be replaced by going to an apple store or calling applecare
-Thanks

HT201210 After updating iPhone 4S to iOS 7, the lock screen will not accept my password.

After updating my iPhone 4S to iOS 7, the lock screen will not accept my password and I am locked out of my phone. Anyone else seeing this? What can I do to fix this?

Hello kennyred,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
If you have chosen to encrypt your backup, it will contain the passcode. Disable backup encryption before restoring from backup. Learn more about iOS backups in iTunes.
When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.
Best of luck,
Mario

TS2755 I have 3 phones on one Icloud account. It has been this way for over a year with no issues. After and update on of the lines started getting text messages from all 3 phones. We fixed the send and receive and it was fixed. It is doing it again.

I have 3 phones on one Icloud account. They have been this way for over a year. After an update last week one of the phones started getting messages for all of the other lines. We fixed this under the send and receive under settings. It was fine for a few days. Suddenly it started happening again. Yesterday after two hours on the phone I changed my apple id and it is still happening. Before that Verizon had told me to turn off my imessage when that happened I could not get any texts at all from other Iphone users.

Make 3 different iCloud accounts and use ONLY for iMessage. That will permanently fix your issue.

I have an iPhone 5. I got it just over a year ago and the power button recently quit working. Since ive had it for over a year, can i take it in and have it replaced or fixed?

I got my iPhone 5 a little over a year ago, and my power button recently quit working. Since ive had it for over a year, can i still get it fixed or replaced?

Wow that is so unlucky. If I was you I would try talking to someone at the Apple Store, explain your situation and don't be shy to shed a tear or too. Its just a shame 3 weeks after your phone getting hardware problems. I know people will say, oh buy Apple Care but I feel ya and I know adding that extra money in the beginning feels pointless and expensive.
Worst case scenarion like I said you will have to pay Apple 269 for them to swap phones. Or if you have any nerd friends have them fix it for you. Its a tedious repair the way the power button has some weird hinge that needs to snap on and ribbons are so thin. I do not advise for you to attempt to fix your self unless you don't care if you break it completely.
Alternatively you could just turn on Assisitive touch on accessibility and use that. That way you wont need to pay anything to fix your phone and wont need to take it apart either.

HT5554 I have the iPhone 5 and I keep getting a no sim card message. I have had my phone for over a year now so I know I have a sim card. How can I fix this because it doesn't let me get calls now.

I have the iPhone 5 and I keep getting a no sim card message. I have had my phone for over a year now so I know I have a sim card. How can I fix this because it doesn't let me get calls now.

Try resetting the phone. Hold the home and power lock button until the Apple logo appears.If that does not work, turn the phone off and take the SIM out and then put it back in.
If that still does not work, you may have a defective SIM, in which case you will need a new one from your carrier.

After having my iphone 4 for over a year, the front screen cracks :(

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