Lumia 720 completely dead

So, my quite new, undamaged Lumia 720 has gone completely dead.
I took some photos and soon after that shut it off for the night to conserve battery (which was at 47% at this point). The las photo doesn't show up at skydrive, so I shut the phone off when it was still syncing. Next morning I tried to start it up again, no response. Tried soft and hard reset combinations, nothing. Put it on charger for 6 hours, nothing. Tried soft and hard reset again without sim & sd, nothing.
There have been no reactions whatsoever, even when I tried to charge the phone up. No vibrations, no sounds, nothing on the screen.
Up until now it has worked quite well, apart from a few crashes that needed soft reset.
So, can I do anything to fix it, or do I have to take it back? I'm not really interested in using my old samsung again for weeks...
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I got my new 720 in June 2013. Absolutely love it but then in early November it died. Had to send it off to NSW (No Nokia repair in Perth, WA). Allphones were good at organising the repair logistics
Phone was fixed and sent back after 2 weeks. Issue was something to do with camera flex. Then it broke again early December, unable to turn on, I tried soft and hard resets still no go. Now it s off again for 2nd warranty repair.
I asked for replacement as I need to travel overseas for Xmas, but not joy. So my phone will be repaired again and will be there wating for me when I return from holidays. Very painful, experience.
Mazza

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Nokia Lumia 800 completely dead

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Ive tried all the key combinations and none works.
I cannot take the phone back as its pass the warranty/guarantee time, so would have to get it fixed...anyone know of a good cellphone repair place in the West Rand, Johannesburg, South Africa - that knows how to fix Lumia's...
Ive been a customer of Nokia since my first 3310 and never have i had such a problem...I'm so dissappointed....Ive lost all my contacts, data and pictures
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Old solutions for your problem, you can check them out.
1. "Lumia 800 not charging, totally dead"
2. "Lumia 800 wont power on or charge"
-Thanks
Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

Help...LUMIA 521 completely dead after latest Wind...

Tried to install the latest update earlier today, saw that the wheels icon was turning and phone went dead. Figured it was a reboot of the phone, but here Iam 2 hours later, unable to power up the phone or charge it or anything.
Any ideas? Can't even get it to master reset. Unbelieveable an update would break the whole phone like this

On the contrary, the firmware update process is one of the riskiest operations you can ever carry out on your phone. Any blip, however small can potentially result in corruption, potentially bricking the phone. If the reset did not help then, you should have your phone checked out at your local Nokia Care Point. They will probably reflash the update.

No color in Theme working in my Nokia Lumia 720

I got solution of my problem in this forum as my lumia 720 was dead since last night so I am writing again into this forum.
Pone home screen is displaying only black color instead of my selection of any color from the Theme seeting and facebook app photo lock screen option is alos not working.
Please see the attachments and help me.
Solved!
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Attachments:
20130914_143609.jpg ‏174 KB

Thanks... buddy.... otherwise I had thought that in morning I got rid off going to Nokia care center but now I will have to for sure.... but again I got escaped.

Nokia Lumia 800 is completely dead

I received my phone on the day of release and its been workign since. It went off last night after I forgot to charge it and now its completely dead. I have tried all the usual tricks and tips, reset etc... nothing is working. Can anyone from Nokia please advise on a solution. Vodafone are being a nightmare to try and deal with.

There have been many posts on why you should not let he battery drain completely. If you get stuck on the NOKIA logo when booting there's something else going on though. You are sure that all that happened was a full battery drain?
Anyway, I'd suggest you reset, first try a soft and if required a hard reset.
Soft reset:
Make sure the phone is off by pressing the power button for 10 seconds
Press and hold power+volume down at the same time
Wait for the phone to vibrate
Release power
Wait for another 10 seconds
Release volume down
Phone might vibrate, wait 5 seconds
power on
If this does not help you can do a hard reset by going through the same sequence but by pressing power+volume down+camera
This will do a full reset you you will need to set up the phone again when finished.
There's other options, but they can't be discussed here.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
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I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

In Some part Touch is not Working in Lumia 720

I got my lumia 720 three months back.
It was working fine.
Suddenly day before yesterday my 3 touch keys(back,search,windows) didnt work.
So i reset my phone.
And after that i found that, From bottom to about 2.5 cm touch is not at all working throughout that area.
Please help me.
After reset two options ll be there. Emergency call and get started. M not able to select any. Because it is within that area where touch is not working

What reset did you perform? Is this by going to Settings > About? Did you also try to press the down volume and power keys together for 10-15 seconds?
If the touch screen is completely unresponsive, sending the phone to a Nokia Care Point is what I'd suggest.
http://www.nokia.com/global/support/locations/

Bug in Nokia Lumia 720

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Does it get sorted if you uninstall the subject application ? If so..the problem lies with the application and not the phone ...
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Lumia 720 - Highly Unreliable - phone, NOKIA servi...

Hi Nokia team
I bought a new Lumia 720 from Spice Mobile Nokia dealer about 4 days ago and it has started giving problems now. My phone went dead even with full battery. It was really unexpected and disappointing that you buy a Rs. 18000 phone with no reliability of the phone or service. The dealer shirks of his earlier claims that he will replace my phone in the first 7 days of anny problem. He now clearly says no - such cheats you have your dealers as. They dont even know your policies or give false claims - marring your reputation in the market. Then I went to Nokia Care center only to find that they treated me with no sympathy but rudely to tell me that the phone can have such issues and that they dont have any policy to replace the phone. What they did only was to update the software and told me that the phone is fixed. But I have been finding this problem of the phone getting dead almost every day. After it is dead and we try to open it with all 3 buttons, it removes all my previous messages and calls data from the phone memory. It hangs at times when many applications are open. How unreliable it could be!! Or is it so badly that LUMIA works unlike shown in its advertisements?
Why the hell would I want to get my phone repaired right in the first week? Why cant Nokia do enough testing before releasing its handsets or just replace the phone when it is found faulty.
I have decided that if Nokia does not replace my phone now even, I will move to the Consumer Court against both Nokia and its dealer.
Please contact me asap if you want to save a particular consumer community. Yes, I am really frustrated by your product and service.
Thanks
Sonal Gupta
Moderator's note: The E-mail address on this post was removed. It is unwise to publish your contact information in a public forum.

Hi, @sherrysharma. We're sorry to hear this. We suggest contacting your local Nokia Support team to raise this concern of yours so they can further investigate on this and offer you the best resolution.
http://www.nokia.com/in-en/support/contact/

Lumia 720 camera won't start

After some camera&pictures related updates (maybe Photobeamer) Lumia 720 camera stopped to start.
When trying to open camera it opens quicly and returns back to main screen.
Soft and hard resets are done. Does not help.
Is this sw or hw issue?

Hi:
My camera worked for about a week, then it stopped working. The exact problem:
Both of the cameras (front and back) will open but when I touch the screen to take a photo, the software crashes.
The phone returns to the menu window.
If I try to take a picture with the button, the focus light comes on if I partially press.
But if I completely press the button to take a photo, the software crashes.
I have done both a soft reset (volume down and power until it buzzes and a complete reset (reload the software).
The camera continues to crash.
Please give me some advice, I cannot return the phone to the original source as I am here in the USA and I need the phone for work.

Lumia 720 screen freeze

Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

Hello Musica,
Thanks for the Prompt Reply.
I'll explain in neat how this happened.
OCCURENCE 1: The first day
1. I purchased my mobile on April 20'th, which is just 2 days after it was released to stores in India.
2. That day night i just tried Wifi, contacts, people hub etc and was going well till then.
3. I wanted to change brightness settings so, i was checking auto, low, high etc. I set it to Low, Then Locked the phone using the button on the side. After a minute i wanted to open up the Camera by pressing on the shutter button (when the phone is still in the locked condition). I did not see any camera opening up. I then tried to Unlock the screen and it dint. I tried almost everything, volume up, down etc.. nothing happened.
I tried to connect the USB cable to the Phone and access it through laptop, and gracefully i saw that the folders appearing on the browser. Hence i confirmed that the phone had power supply and some part of it is still running.
Please note that this just happened as i said 1) change screen brightness - changed few times between options, and finally settled down to Low 2) Locked the screen 3) Tried to Open camera by press and hold Shutter button of camera. -> Thats it after that i was not able to see anything on the screen.. The screen was clear Black and even the windows and other two icons below did not glow for any operation i did..
I had to reset the phone to get something on the display back again.
And clearly to say that - This Problem is not re-producible in the same way again.
OCCURENCE 2: 4-5 days later(This time luckily i dint want to restart, plase read below)
1) I was in the "settings" menu searching something on the settings. I think i set the wifi on and came back to the settings main view.
2) assuming wifi was on, i wanted to go back and open browser, so i press the back key and nothing happened. Still the settings menu was showing up.
3) So i thought it was stuck and tried to click something on the settings. Neither a touch nor any sort of selection was not accepted. instead the screen Freezed in the same Settings menu.
4) NOW, i just randomly tried few moves on the screen just to try wake it up. And i found a glimpse of LOCK SCREEN coming down from the top (i think) in a slow motion (unusual than the normal appearance).
5) Now i have the lock screen infront of me, and i slowly slide it up as usual. The phone was unlocked and then i had the settings menu there which now resumed working.
This was strange to me as a Software Programmer to realize why the lock screen appeared on the fist place and why was the settings menu first was not responding.
Please note that this time i dint have to restart the phone luckily.
OCCURENCE 3: Seven days later after the purchase
1. Installed photosyth. Took a photosynth capture
http://photosynth.net/view.aspx?cid=0b887c2e-aa42-4491-9c60-4d0fd43e6356
2. If you see this photosynth image, in some place you will note a Green Color like coating sort of a paint on just the left of the church View. It sort of covers the leaves like a thin green Film.
3. Please note - that was the last frame i shot in the Photosynth lens before i continued to stitch.
4. Stitching complete and the image was just as you see in the above photosynth Link.
5. After this i wanted to use camera normally, and when i do so, i see everything as "that green color" which appears in the photosynth image that i mentioned. i closed Camera and opened it again from the start menu, and NO... Still it was the same green. I wasnt able to see any objects that i aim. Fully green.
6. Left with no options, but in a hurry to take a picture, i had to restart the device..
These are the just three occurences that i had during these 10 days after purchase.
I tried hard later on to test the device by trying the same things, but never happened. I am particularyly bothered ONLY about the issue 1 & 2. Third issue is definely because of PhotoSynth causing something. May be it didnt flush anything out of the camera buffer memory.. or dont know what exactly made that green there in the image and later on the full viewfinder...
The device otherwise works exceptionally well and hence i dint want to immediatly go and check with Nokia Care, because the problem was not perfectly re-producible.
==> What do you think? I certainly feel that it could be a software issue with 1 & 2?
1) Would you be interested in some logs in case the issue occurs again?
2) If the issue occurs again, and i just take the phone immediately to Nokia Care, should i suggest something to them on Your behalf so that they dont try to diagnose something wrong? Because if they reset it, reproducing the issue is hard.
3) Do you think i would need to ask Nokia Care to run any diagnostic tests for "this specific issue"? Do you have such a test available & instructed to all Nokia Care Engineers?
Please suggest. Rest all things in the phone are fine and its absolutely smooth. Even if i exchange, i dont have guarantee / rather convinced that this issue will popup again in the new phone (if at all). So i want to know the root cause before i exchange so that it does not appear again in the new phone.
Thanks,
Binny.

Unable to download language pack - Nokia Lumia 720

Lumia 720, I have tried many times to download indian English lenguage pack but it always shows an error msg , I also tried to formet and then install but dame msg again plz help me,..
Moderator's Note: A better subject was provided.

Go to settings-->keyboard-->add keyboards and select any .. Once this download completes check if the speech language download can be done without the error ..
Moderator's Note: The subject was amended.

Lumia 720 WP8 Update 3

Hey guys I want to know when the Windows Phone 8 Update 3 and Lumia Black update will roll out for the Nokia Lumia 720. I am currently in the Middle East so I would really appreciate it if someone could tell me the approximate release date in this region and internationally.
Moderator's note: The post was moved to the most appropriate board.
Solved!
Go to Solution.

Current rumours suggest that it the rollout for Lumia Black/GDR3 will begin in January. No specific dates are known for specific countries. All WP8 Lumia's will get this update.
Q1 runs from 1st January until 31st of March and the roll out should be complete before the end of Q1. Carrier branded devices may have to wait longer than unbranded devices.
Moderator's note: The post was moved to the most appropriate board.

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

Nokia lumia 720, horrible service. Demand refund ...

Need your help!
Ref: 1-14870426163 [SR# 1-14905564118]
Big issue with Nokia Lumia 720, people calling can't hear a thing.
It has been 9 days since I raised this request and a month since I first turned my phone in for service. Completely frustrated with your service. I demand that you take back the phone and refund and compensate me for the inconvenience you have caused me.
My email to Nokia care ....
I purchased a new Nokia Lumia 720(Serial No: 357297054233805) from Croma in Bengaluru a couple of months back. Within two months of purchasing the phone, there was an issue with the ringer. When someone called, I would hear no ringing at all. When I played music on the speakers, there was no sound. I didn't expect this in the least from such an expensive Nokia phone.
When I gave the phone to Nokia Care centre in Bengaluru (Ms Silk Technologies Marathalli), they fixed the ringer the next day, but managed to get scratches on the back panel and introduced an issue with the volume controls. Now even when I reduced volume to 0 sometimes I could still hear the music play on the speakers or headphone. After having waited an hour and a half, they asked me to leave the phone with them saying they will replace the back panel and fix the volume issues.
I had to go back multiple times to Nokia care, leaving my phone and being without a replacement handset for days.
I had called the Nokia contact centre number and raised an issue and requested that you replace the handset. However after days of patient waiting, the response from you was dismal.
Ms Silk Technologies (Nokia care) called me the other day to inform that the phone was fixed again. They couldn't tell me what had gone wrong or how the issues were fixed. They simply said the volume issue is fixed and the back panel is replaced.
When I reached the centre, I had to wait for an hour again before they handed me the phone.
They had replaced the volume panel to fix the volume issue.
However, instead of replacing the back panel, they had replaced the touch screen instead!!!
Why replace a good, original working touch screen???????
They then asked me to wait and proceeded to replace the back panel.
When I tested the phone again, I found that there was a defect in the touch screen they had replaced.
They made me wait some more time before replacing the touch screen again. I don't understand why they replaced a good touch screen in the first place.
Again I could detect faint marks on the back panel where they had tried to remove the touch screen. They told me they have to manually lift the touch screen from the back panel and that only your factory had equipment which could neatly detach the touch screen from the back panel. What nonsense is this!!
While waiting at the service centre, I managed to speak to quite a few people around there who had issues with Lumia 720 phones. Clearly, you have some major issues with this handset.
It was quite late in the evening before I was finally handed the phone.
Please note, I now have a phone which is not even a couple of months old but which has the the following parts replaced
-. ringer
-. touch screen
-. back panel
-. volume controls
Clearly this was a faulty piece that was sold to me requiring replacement of so many parts. Instead of replacing all these parts Nokia should simply have replaced the faulty handset.
However I still decided to take the phone.
Next day when I started receiving calls, people calling me complained they could hardly hear me and I could hear a good amount of static noise. I had to speak up real loud or even call them back. Further after some time, I was not able to hear anything when someone called. Can you imagine my horror.
Somehow after restarting the phone, I was able to hear when someone called. However people are still complaining sometimes they can hardly hear me and I continue to hear the static sound.
I'm completely frustrated at this point. I complained to Ms Silk Technologies and their response was that I leave the phone with them again.
Thanks but no thanks, I have been running behind them and you since 3rd Dec. I can't afford to waste more time running between work and nokia care.
The decent thing for Nokia to do at this point is to refund my money and take back the phone.
I'm completely frustrated with this experience. I had expected a much more robust phone from Nokia, alas that has not been the case.

Unfortunately it is not possible to handle refunds or complaints via this forum. You need to contact Nokia directly in your country and submit a complaint about the service you received from the care centre.

Lumia 720 completely dead

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