Lync Monitoring - Media Quality Diagnostics Reports are empty?

Hi all
We have a working Lync Monitoring solution, which I've used for various troubleshooting. However now for the first time I wanted to view some media quality data and there doesn't seem to be any? I can view the user activity reports and everything just fine,
but any report related to QoE seems to have no data. We have enabled purging and gathering of QoE data and the retention period is 60 days.
I don't know where to go from here. Any ideas? I was thinking about looking in the sql database to see if there is any data, but unfortunately I'm unsure which database to check and what query command i should use on which table.
Thanks for any help you can provide.

Hello Casper
my first point of reference would be to take a look into the QOE database to see if there is any information of interest in their.
Also it might be work checking that the backend services are running for the instance to which the QOE database is associated with.
Regards
Iain Smith

Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". Thanks Again!
 http://www.northernlync.co.uk or twitter @northernlync

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    0.09
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    LION
    Long Term
    1
    Design Capacity
    45040
    Last Full Charge
    34940
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
    to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported
    false
    S2 Sleep Supported
    false
    S3 Sleep Supported
    true
    S4 Sleep Supported
    true
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    0
    Idle (C) State Count
    3
    Performance (P) State Count
    14
    Throttle (T) State Count
    8
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    1
    Idle (C) State Count
    3
    Performance (P) State Count
    14
    Throttle (T) State Count
    8
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    2
    Idle (C) State Count
    3
    Performance (P) State Count
    14
    Throttle (T) State Count
    8
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    3
    Idle (C) State Count
    3
    Performance (P) State Count
    14
    Throttle (T) State Count
    8

    Hi,
    What is the symptom of the issue you encountered? The report shows there's a "known incompatibility with the hardware" and all "USB Suspend:USB Device not Entering Suspend" errors are caused by the prevention of Power Management (which is disabled due to
    hardware issue) so have you made any hardware change rencently?
    You can also manually check the Power Management setting, control panel\power options\chang plan settings\change advanced power settings, scroll down to PCI Express （check if you can set it to "Moderate Power Savings") and Process Power Management(should be
    active).
    Yolanda Zhu
    TechNet Community Support

  • "print quality diagnostic report"

    I have a HP Deskjet 3520 All-in-one printer and I just went to the "HP Deskjet 3520 series toolbox". Under the first tab (Device Services) is the button "Print Quality Diagnostics Page". I then clicked on that button and got the "Print Quality Diagnostic Report".
    However i can not find anything that tells me what all the diagnostics mean.
    attached is the document that I am talking about. 
    Questions:
    1.   The Magenta shows lines in the top of the lines on the top of the report but these go away at the bottom. Do I need to run a clean head cycle or seeing as that cartridge is low on ink just replace it?
    2.   In the bars of solid colors the light yellow (the bottom bar) has a white streak through it. Again I know it is low on ink. Is the issue there the ink level or does the head need cleaning?
    3.   Below those bars are numbered items about the printer but what does PHA mean? (Print Head Assembly?)
    4.   Number 22 in that list is PHA Drops. What does that mean?
    Does anyone know where I can go to get answers to these questions?
    Any and all help is appreciated.

    Hello RayGo75 ,
    Welcome to the HP Forums.
    I see that you would like some explanation on the Print quality diagnostic report.
    You stated that you attached a copy of the report that you would like reviewed but unfortunately, It is not listed on this thread.
    Please reattach it and I will be happy to go over it and explain any details that you need covered.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Photosmart 7510 - L:ooking at my Print Quality Diagnostic Reports - Why so many more "PHA Drops?"

    My Photosmart 7510 C311a indicates it has printed about 7500 pages since I purchased it in about November 2011.
    Tonight, after replacing the Cyan ink cartridge, I ran the cartridge alignment and then printed out the Print Quality Diagnostic Report.  As I was checking it out, I noticed the mention in 11, 12, 13, and 22 of the words:
    11.  PHA Installed:  01/24/2012
    12.  PHA TTOE Completed 1
    13.  PHA Hex ID: K: 3ff11948_5c3f230b, C: 00f11d60_5b421f06
    and on the line across the page for Item 22, with numbers under each color cartridge,
    (Cartridge Color)       Photo                  Magenta             Cyan                    Yellow                     Black
    22. PHA Drops          1493032000   4700387000   7245406000   51771850000   13001389000
    While these numbers are very large, I was curious as to how quickly the grew in the very short time (like five minutes) between the time I ran the first diag report and then aligned the heads and ran another diag report -- at the most it was five minutes and I printed nothing in between.  Then, after calculating the growth in each number, in about ten minutes, I ran another diag report and the numbers grew again.  For each color cartridge, over the three tests, with no more than ten minutes between tests and with nothing but the three reports printed, here are the three sets  of numbers  for "PHA Drops."
    Photo         1493032000        1494847000         1496485000
    Magenta    4700387000        4702380000         4704197000
    Cyan           7245406000        7247860000          7249779000
    Yellow        5177185000         5179178000         5180995000
    Black          13001389000      13008428000      13013963000
    Between the first and the second diag reports, the numbers for each cartridge increased by the following numbers:
    Photo           1,815,000
    Magenta      1,993,000
    Cyan             2,540,000
    Yellow          1,993,000
    Black            7,039,000
    I didn't bother to calculate the change in numbers between test 2 and test 3, but I suspect the numbers will be similar.
    My question is this:  What exactly is the definition of a "PHA Drop" and how does it fit into whatever the "PHA-related process" entails?
    I have read two or three "PHA Drop" related queries and answers on the HP Forums and the answers -- bluntly -- sound like the answer-maker either has no real idea what is involved - or - thinks nobody on the forum could understand the real answer.  Bad form..
    I don't think there is a 'conspiracy to deny' here and I don't even think the PHA Drop is something I must know about to sleep tonight -- but, it is an obvious and open part of the information that HP has seen fit to include in every Print Quality Diagnostic Report and one of the posted answers states that the whole PHA 'thing' is only used for "diagnostics." 
    Okay, diagnostics run by whom and when and where and for what purpose?  A really good, complete and accurate, fact-based answer might even help HP Users better understand the equipment we have spent good money to acquire and use.
    Answer please.
    Thanks
    This question was solved.
    View Solution.

    PHA stands for Print Head Assembly.  This is the assembly of the color and black printheads and the electrical interconnect. 
    PHA drops are the individual ink droplets printed.  An individual drop is very small, on the order of 5 x 10 ^-12 liters for color, perhaps larger for black.   I would not be surprised to see 7 million black drops on a page.  At 600 dpi one square inch of paper would take 360,000 drops so 7 million drops would be about 20% coverage of the page if all the ink were used for printing  There will also be some ink used for servicing to keep the printhead clear.  The document here has information on how ink is used.
    The diagnostic page is useful in cases where there is a problem in printing and you call HP support.  They may have you print a diagnostic page and may ask for some of the particular lines to help diagnose the issue.  There are a large number of items in the diagnostic page that can be of interest to the support folks (or the engineers during development) but for the most part they are not useful for the end user.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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