Lync 2013 Call Quality Reporting Time Intervals

Does anyone know the time interval used to report the metrics associated with the Lync 2013 call quality reports? If so, is there documentation that confirms that?
For example, Max Packet Loss Rate gives you a percentage. However, I haven't found any documentation that says how long a sample period is. Was that Max Packet Loss rate experienced for, at least, 1 second, 5 seconds, 30 seconds, 1 mintue etc?
I haven't found any conclusive information regarding how long of a period they may have experienced that max packet loss number, nor at what point during the call.
Thanks in advance for the help!

Hi,
The network health is expressed by the number of poor audio streams, where a poor stream is defined as having a packet loss rate over 1 percent and a maximum packet loss rate over 5 percent.
You can refer to the following two links to understand it easliy:
http://blogs.technet.com/b/jenstr/archive/2013/06/11/viewing-network-health-trends-using-qoe-data.aspx
http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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Hi guys!
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Refer support wasn't set to none.
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A lot of sites suggest to uninstall Intel Bluetooth drive but I does not have Intel Bluetooth.

Go to your computer manufacturer’s website and update all driver packages for your computer, especially:
Audio drivers
Bluetooth drivers
System chipset drivers
webcam drivers
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Media Quality Summary Report Lync 2013

Hi,
I need the
table minimum and maximum values
allowed for these metrics
Optimal range Acceptable range
Media Quality Summary Report Metrics (Audio
Call Summary)
Round trip (ms), Degradation (MOS) ,Packet loss, Jitter (ms), Healer concealed ratio, Healer stretched ratio, Healer compressed ratio
Media Quality Summary Report Metrics: (Video Call Summary)
Avg bit-rate (Kbits/s), Low bit-rate %,
Outbound packet loss, Frozen frame %, Outbound avg frame rate, Inbound avg frame rate, Inbound low frame rate %, Client health %
Media Quality Summary Report Metrics: (Application Sharing Call Summary)
Jitter (ms), Avg. relative one way, Avg. RDP tile processing latency, Total spoiled tile %
Intergrupopartner
MedellinColombia
Best Regards

Hi,
The network health is expressed by the number of poor audio streams, where a poor stream is defined as having a packet loss rate over 1 percent and a maximum packet loss rate over 5 percent.
Call classification metric
Optimal range
Acceptable range
Jitter
20 milliseconds
30 milliseconds
Packet Loss
0.10
0.05
Network MOS Degradation
0.60
1.0
Round Trip Time
200 milliseconds
500 milliseconds
Healer Metric: Concealed
0.03
0.07
You can refer to the following two links to understand it easily:
http://blogs.technet.com/b/jenstr/archive/2013/06/11/viewing-network-health-trends-using-qoe-data.aspx
http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Lync to PSTN quality Issues, no issues to be found in reports

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Assuming you are not encrypting traffic between Mediation and gateway, you can use Wireshark to capture the traffic of the “internal” leg. Later you can “decode” and listen the actual call which will be the flow Lync <-> Mediation <-> Gateway.
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Drago
http://www.lynclog.com

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Hello,
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The steps to remove the update:
Open Control Panel, click Programs, and then, under Programs and Features, clicking View installed updates.
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Lync 2013 Mobility Client - Video Call Issue (Everything Else works).

Hey Technet’ies,
I have been struggling for a couple of weeks now to resolve one of the final issues with a Migration/Upgrade Project on Lync Server 2013.
I have nearly every Lync Client Scenario working well except the Mobility Client (outside of the domain) which cannot successfully complete a Video
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K
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Lync 2013 Edge Server
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Thanks in advance, Alex.
Alex

Hi Andrew,
Thanks for the quick contact!!
Sorry - typo in my post, I have now corrected it;
Mobility
Client (Outside Domain) àWindows
Desktop Client (Inside Domain) = Unsuccessful
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is this correct?
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Thanks again Andrew and look forward to any feedback,
Alex.
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SMS SRS Reporting Point - 7403 at regular time intervals

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Hugh
08/18/2014|16:00:55.396 1644:15D4 INFO :: Sending Packet - 10.99.11.214:5061 (From Local Address: 10.97.7.178:64018) 982 bytes:
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BYE sip:[email protected];gruu;opaque=app:conf:focus:id:N17TPK12 SIP/2.0
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To: <sip:[email protected];gruu;opaque=app:conf:focus:id:N17TPK12>;tag=F15A0080
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I have Outlook 2013 running on Windows 7 Pro 64-Bit with Lync 2013 (Office 365 Pro). We are using a 3rd party TAPI app from FortiVoice. WE would like to be able to place calls directly from
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Hi,
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http://support.microsoft.com/kb/959625/en-us
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http://social.technet.microsoft.com/Forums/office/en-US/3946f1bb-cc3d-41b6-ab9c-092d62d024d1/outlook-2013-tapi-calling-with-lync-installed?forum=officesetupdeploy
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TechNet Community Support
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Lync 2013 aborts (crashes) after call is terminated

Computer is on a network. Desktop is running Win 7 64 bit with lync 2013. When the user terminates a call lync aborts and asks if user wants to restart Lync. I believe this is profile related as I logged on as myself with my credentials and could not
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Is there a fix for the user profile?
Thanks

You can enable log on phone device, then check if the phone got the BYE signal in log file.
The log files are stored on the Lync filestore associated with the pool where the user logged into the phone hosted. Should be something like
\\fileserver\LyncShare\*WebServices*\DeviceUpdateLogs\...
Lisa Zheng
TechNet Community Support

How to improve the video quality send by lync 2013?

we have one sip client make call with lync 2013 client, and each other support MS rtv video capabilities, after the sip session begin, then video rtp packet send on each directory, all the time our client send 720p video codec to lync 2013 client
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thank you
now we realy have enoght network bandwidth, is heigher to 4-6Mbps, so I think which is in one right work enviroment.
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Lync 2013 stops responding when making audio calls

Lync 2013 desktop client in Windows 8.1 connected to Lync Server 2010
From my office workstation (Windows 7, Lync 2010 client, completely different hardware), from inside the firewall, I don't have any problems (IM, audio, conference, video, desktop sharing all work 100%). At home, I haven't been able to make PC calls.
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I'm testing various configurations using the "Check Call Quality" function under Tools > Audio Device Settings. I can hear a couple of beeps, or even a ring tone, once, but then it crashes again. Waiting 10 to 15 minutes, it still
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Would downgrading Lync to 2010 help?
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DELL XPS 8500
Windows 8.1 64-bit
Realtek High-Definition ALC887 Audio
Creative Labs Sound Blaster Recon3D PCIe Audio Card
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Hi,
Did the issue happen only for you or for multiple users?
Did the issue happen when one endpoint is internal and the other is remote or also happen when two endpoint external the company?
If it possible, please try to use another computer login on Lync client 2013 at home.
Please double check if you have configured DNS entry for Lync server Edge A/V service.
Here is a similar case may help you:
http://social.technet.microsoft.com/Forums/lync/en-US/522e7f53-d0d4-4b08-9917-45b80a292963/lync-2010-external-voice-calls-do-not-complete-call-failed-to-establish-due-to-a-media?forum=ocsedge
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What’s more, you can troubleshooting Edge server with the help of the link below:
http://blogs.technet.com/b/nexthop/archive/2011/12/07/useful-tips-for-testing-your-lync-edge-server.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 Call Quality Reporting Time Intervals

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