MAC 10.6.8 not downloading CC InDesign. I was told my system would support it, but its not DLing
MAC 10.6.8 not downloading CC InDesign. I was told my system would support it, but its not Downloading.
I have to update my MACBook Pro and I backed up my Adobe Programs on an external drive. Long story short None of my Adobe programs are working any more and I don't have the License number - So now I have to Pay Monthly to use InDesign.
I called your help line and was told MAC 10..8 would support CS6 and CC. Im trying to DL CC and it's not working.
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com
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i switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
I just changed phones and data plans and was told that I would NOT a data usage alert again. I just got one. What's up with that?
Do you have Wifi at home? Do you do a lot of social media, internet surfing, video etc? Go to settings/data usage/ and scroll up to see what is consuming your data. You can restrict any of these apps from data usage by selecting one, then scrolling up and checking "restrict background data" for each app you wish to limit. Ones restricted will still function on wifi if available. Data can be restored to any app by unchecking a checked box. That's a start.
I keep my S5's data turned off unless I have a particula need when not near wifi. This month I'm near mid way through my billing period and have consumed around 29MB. Not as much fun for sure but much easier on the wallet. Caution, public wifi is likely not a secure connection.
You also can set alert and limit levels for data use by your phone on the Data Usage screen of your phone. -
one of my phones is out of contract. I was told the bill would go down if we chose not to upgrade. How do I do this.
We want to make sure that you start saving money ladybug226! What is the discount for? When did you get out of contract? What is your current plan?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
Unlimited data gone after I was told my plan would not change
I went the other day to get my wife a birthday present. She had a droid bionic and has had a lot of problems. She always mentioned that she really wanted a iPhone seeings I have had one for over 2 years with no problems. So I thought hey why not get her the iPhone 5. So I did as I was purchasing it I made sure to ask that we would not lose the unlimited data. I was assured that I would not, so I went ahead and purchased the phone. Two days later I get a text on my phone stating that I had used 90% of the data on my line. Then the next day I received a text stating i had used all my data for the month. So I called Verizon and they stated that because I upgraded that my line had lost the unlimited data. I stated what I had been assured of at the store and I was told to go back to the store and complain to them. What good would that do when you told me I could not get my unlimited data back. What I was told next shocked me, I was told I could get my unlimited data back if I took my wife birthday present back and got a refund then my plan would revert back. So after that I requested to speak to the loyalty department and was told they did not have one. I stated yes they did because I had spoke to them before about a issue with a droid device. So finally he stated they did have one but they only do out going calls. What kind of customer service is that, when you are told to take a gift back and get a refund. Switching to a new plan would raise my bill to over $200, were is the loyalty to customers who have been with Verizon for years. I pay 176 dollars a month now I put up with the new activation fee for all phones. I am seriously considering taking that phone back and switching to another carrier, because it seems like Verizon d does not really care if their customers are happy or not.
Did you purchase the phone at full retail price or the two year contract subsidized price? Was it a corporate store or a premium retailer? Did you look at your receipt and see if they kept you on the Nationwide Plan or switched to the Share Everything Plan?
If you are within the 14 return policy period, return the device and call customer service and request an inactive pricing restoration of your previous plan and the upgrade you had used to buy the device. Since you returned the phone, the upgrade eligibility should return, but you NEED to request that your plan be reverted back to its previous setting. If you are outside of the 14 days since purchase, you are out of luck. -
I tried to download a song and was reverted to contact tech support
I tried to download a song and was reverted to contact tech support
From the iTunes menu bar click Store / Check for Available Downloads.
How to redownload purchased apps from the App Store -
I have tried doing it through OS but to no avail for it does not have the Hindi language in its list. But the older version of Mozilla did supported the Hindi language websites (and that was the only reason i used Mozilla.) .This version does not supports that version(
Firefox 4.0.1).Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help -
I checked the system info this morning because I wanted to see if it reported the extra 4GB RAM that I purchased and had them install and saw that it reported my computer as an i5 and not the i7 that I specifically asked to purchase and told that's what I was purchasing. What can I do about this? They were new in training but I thought they would not have gotten something as important as this wrong. I'm very upset about this unless the system is reporting it wrongly. Is there somewhere else I could check to see what I really have? I'm new to Macs. I love the product but not being misled or used as a guinea pig when sit comes to training new Apple employees.
Thank you for this great forum!You have already verified the Sytem specs (as you stated) in System Profile. Other than taking the machine apart to physically look at the chip, that is your best information about the system. Using the serial number on the Apple Support site to trace your machine will yield only build date, warranty status, Apple Care Support (if applicable).
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I cannot download videos. I was able to about two days ago but I am unable now. Help?
Two days ago, I was able to download videos from various sites (e.g., YouTube). I am unable to at this time. What happened? What did I do wrong?
Most likely you are using an add-on for this feature, maybe the Real downloader? In your "More System Details" to the right of your post, I see several different Real plugins. In case this is a problem with the plugin needing either an update or to be switched to "Always Activate" you could go ahead and visit the Add-ons page using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins.
To see whether plugins are disabled ("Never Activate") or require activation every time ("Ask to Activate") you can scroll down and check your Real plugins.
To check all your plugins for updates, you can use the link above the list. Note that the Mozilla plugin checker site isn't always up-to-date, so starting your Real software outside of Firefox and using its built-in updater might be a good follow-up.
Any improvement? -
My ipad was meant to be delivered last week but its still not here . what do i do ?
i bought an ipad about two weeks about and its still not delieverd and it was meant to be delievered last week what do i do and can i find it ?
You should have tracking info from your seller and shipper. Track your package.
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As stated.
Even if you were still under AppleCare warranty, it would not cover damage from a fall.
That "17 day" warranty makes no sense, though. iPods have a 1-year free AppleCare warranty for service, and 90 days for free phone support:
http://www.apple.com/support/products/ipod.html
Apple can repair just about anything that might be wrong with your iPod, but it will cost you. Call, explain the problem, ask for a repair appointment at your nearest Apple Store (or get a case number and ask for instructions to mail it in for a repair), but get a firm quote on the repair cost before authorizing the repair (or mailing it in for repair).
800-APL-CARE (800-275-2273) -
i have tired everything and nothing works i restored my ipod and now i cant get any of my apps back
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
please contact me if you know how i can see where the box is and the phone (when i send it off) i have the case id and carrier tracking number but dont know where to access it ? assuming its a simple answer?
Hello jesswrenn
There are a few options to look that up. Check out the links below to look up the status of your repair.
Check Your Service and Support Coverage
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Look Up a Repair
https://selfsolve.apple.com/repairstatus/main.do
Regards,
-Norm G. -
I got a message originally suggesting to trash my Adobe Cache BridgeCC but never could find it.
Make sure you actually have a 2nd Generation Apple TV and that it's on the same Wi-Fi network as your iPad 2. Using your Apple TVs on screen menu, go to Settings > AirPlay and make sure that it's turned on.
On your iPad 2, double tap the Home Button to bring up the App Tray/Switcher. The screen should slide up and you will see some app icons there. Slide them to the right and you should see a Speaker icon, a brightness slider, some iPod music control buttons, and a button with a square and a triangle at the bottom. This button is the Airplay button. Tap on it.
You should see two choices. iPad and Apple TV. If you choose Apple TV, there is a switch that says mirroring. Slide the switch and your content on your iPad should now be mirrored on the TV through the Apple TV. (Some apps don't allow mirroring but most do.) -
Mac app store error when downloading small apps
The mac app store fails to download any app that is 1-7 mb in size. But it works fine with large app downloads
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.
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