Unlimited data gone after I was told my plan would not change

I went the other day to get my wife a birthday present. She had a droid bionic and has had a lot of problems. She always mentioned that she really wanted a iPhone seeings I have had one for over 2 years with no problems. So I thought hey why not get her the iPhone 5. So I did as I was purchasing it I made sure to ask that we would not lose the unlimited data. I was assured that I would not, so I went ahead and purchased the phone. Two days later I get a text on my phone stating that I had used 90% of the data on my line. Then the next day I received a text stating i had used all my data for the month. So I called Verizon and they stated that because I upgraded that my line had lost the unlimited data. I stated what I had been assured of at the store and I was told to go back to the store and complain to them. What good would that do when you told me I could not get my unlimited data back. What I was told next shocked me, I was told I could get my unlimited data back if I took my wife birthday present back and got a refund then my plan would revert back. So after that I requested to speak to the loyalty department and was told they did not have one. I stated yes they did because I had spoke to them before about a issue with a droid device. So finally he stated they did have one but they only do out going calls. What kind of customer service is that, when you are told to take a gift back and get a refund. Switching to a new plan would raise my bill to over $200, were is the loyalty to customers who have been with Verizon for years. I pay 176 dollars a month now I put up with the new activation fee for all phones. I am seriously considering taking that phone back and switching to another carrier, because it seems like Verizon d does not really care if their customers are happy or not.

Did you purchase the phone at full retail price or the two year contract subsidized price? Was it a corporate store or a premium retailer? Did you look at your receipt and see if they kept you on the Nationwide Plan or switched to the Share Everything Plan?
If you are within the 14 return policy period, return the device and call customer service and request an inactive pricing restoration of your previous plan and the upgrade you had used to buy the device. Since you returned the phone, the upgrade eligibility should return, but you NEED to request that your plan be reverted back to its previous setting. If you are outside of the 14 days since purchase, you are out of luck.

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<Email Edited by Host>

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Unlimited data gone after I was told my plan would not change

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