Was told I purchased an iMac i7, but just discovered it is an i5. Just saw in system info that it's an i5 not an i7! What can I do?
I checked the system info this morning because I wanted to see if it reported the extra 4GB RAM that I purchased and had them install and saw that it reported my computer as an i5 and not the i7 that I specifically asked to purchase and told that's what I was purchasing. What can I do about this? They were new in training but I thought they would not have gotten something as important as this wrong. I'm very upset about this unless the system is reporting it wrongly. Is there somewhere else I could check to see what I really have? I'm new to Macs. I love the product but not being misled or used as a guinea pig when sit comes to training new Apple employees.
Thank you for this great forum!
You have already verified the Sytem specs (as you stated) in System Profile. Other than taking the machine apart to physically look at the chip, that is your best information about the system. Using the serial number on the Apple Support site to trace your machine will yield only build date, warranty status, Apple Care Support (if applicable).
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Make sure you delete the file completly from computer...that way iTunes will see that it is not already downloaded and will allow you to download it again. -
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Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
OS 10.6 Snow Leopard is once again available from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
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http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
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Click here and request assistance.
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I have paid for it and all...You can't do anything. See:
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Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
Your computer does not meet the requirements to run Mountain Lion.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
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