Mac Connection Problems

I connect with my router wirelessly on my PC, no problem. But now I have a Mac desktop in another room and I can't connect with it; when I enter the WEP key I use with my PC, I keep getting a message that tells me I have the wrong password. What am I doing wrong?

Also make sure that the key/password that you are using is the one that you entered under wireless security tab and not the router password, I have came across this issue before. If for some reason it continues not to work try making up a new key in the router and make sure that it is entered into each wireless PC.
Good Luck,
Ttech

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Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
Michael

Midi connecting problems: using Logic Express 9 with MBox 2 interface and a Mac OSX 10.6.8

I have a Mac OSX and I use Logic Express 9 on it. I also use an MBox 2 digidesign. Im having trouble connecting midi and getting it to work from my Roland Keyboard Midi, to the back of my Mbox 2 Midi. Its just not working at all. Does anyone know how to make Midi work with the Mbox 2 using Logic Express 9 on my OSX 10.6.8

Troubleshooting Wi-Fi issues in OS X
Wireless Connection Problems - Fix
Wireless Connection Problems - Fix (2)
Wireless Connection Problems - Fix (3)
Wireless Connection Problems - Fix (4)
Also try turning off Bluetooth

Mac connects to wifi, but internet doesn't work. Network diagnostics shows problem starts at ISP. All software is updated and all other devices are able to effectively use the wifi source.

Mac connects to wifi, but internet doesn't work. Network diagnostics shows problem starts at ISP. All software is updated and all other devices are able to effectively use the wifi source.

Hi, KK93.
Sometimes a simple power cycle of the router and Mac can resolve the issue. However, try the steps in the article below to troubleshoot the Wi-Fi issue with your MacBook.
Troubleshooting Wi-Fi issues in OS X
http://support.apple.com/kb/HT4628
Also, see the article below to make sure the router setting have been optimized for performance.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
Cheers,
Jason

Magic Mouse Bluetooth connection problems with Mac OS X Lion

I've a problem with my Magic Mouse on bluetooth since I've updated my Mac to Lion, it's disconnecting too often. How to fix it ?

It might be a physical battery connection problem. The solution was already described by this article:http://macs.about.com/od/tipstricks/qt/Fix-Magic-Mouse-Disconnects.htm
Placing a trimmed piece on paper that was cut from a business card between the batteries and the battery-enclosure lid helps hold the batteries down firmly. This eliminates the tiny freeplay that allows a physical battery terminal disconnect when the mouse is jolted.

Connecting problems with iphone after a closed connection with a Mac

Hi!
I have set up 4 ssl vpn with different shared keys. The connection with each Mac via Securitas is working fine. Additinaly I have set up a ssl vpn for an iPhone iOS4. If the SA 540 is rebooted I can connect to the SA with the iphone without any problems, one tine, two times...
But after I had closed a vpn-Mac-connection it is not possible to connect with the iphone again: the shared key is not correct. In this case the iphone tried to connect with its own shared key - a different one to the Mac connection.
So I set all shared keys to the same. After reboot of the SA the connection of the iphone works well. After a running or closed Mac connection the iphone could not connect to the SA: Error: communication with VPN-Server failed.
So it is not possible to connect with an iphone and an ssl client at the same time. The iphone can only make a connection after a long time again.
Has anybody a solution for that issue?
The latest firmware is installed.
Thanks a lot!
Jens

This is a normal behavior when NAT-T is not enabled. Without NAT-T, the firewall cannot PAT ESP packets because there is no port (UDP or TCP) in the packet. Hence, every packet leaving the WAN interface has the same source address and no source port by which the return traffic can be identified and translated back to the inside address. With NAT-T enabled, the packet is encapsulated in UDP before being translated by NAT; therefore, each IPSec host on the inside of the firewall gets a unique PAT'ed source UDP port after the PAT is peformed and before the packet is sent out of the WAN interface; hence, when the return traffic arrives in the WAN interface, the firewall knows which PAT rule to use to send the return traffic back to the host on the inside of the firewall that originated the IPSec VPN connection.
Therefore, with NAT-T disabled, only one host behind a PAT firewall/router can establish an IPSec VPN tunnel to a host on the Internet at one time.
Besides the requirement of having NAT-T enabled for multiple hosts to be able to establish an IPSec VPN tunnel from behind a PAT firewall/router, you should also make sure that there's a firewall rule applied inbound on the WAN interface that allows UDP 4500; otherwise, NAT-T will not work. NAT-T uses UDP 4500 for IKE negotiations. Without NAT-T, IKE uses UDP 500.

New Mac Owner, connection problems...

Hi,
This past month I bought a new Macbook Pro (The 2.5ghz 15" one.) and a iMac (The 20" 2ghz one.) Lately I've been getting connection problems where the connection just randomly drops every 3-10 minutes.
The router is 2 rooms away from the MBP and its in the same room as the iMac. I've only known of one connection problem with the iMac. The MBP drops constantly.
My router is a Linksys WRT54GX2 v2 with the latest firmware. (1.00.08)
Before I had the Mac's I had a Sony Vaio FS920, and it would never drop a connection.
What I've tried so far:
_On the router:_
*Wireless > Advanced Wireless Settings:*
Basic Rate Set #2
Transmission Rate Auto
CTS Protection Mode Disabled
Auto Channel Selection Auto
Beacon Interval 50
DTIM Interval 2
Fragmentation Threshold: 2306
RTS Threshold: 2307
Preamble Type: Long
Network Density: Low
Compression: Disable
Concatenation Auto
*Wireless > Wireless Security:*
Security Mode: WPA/WPA2 Personal
WPA Personal: Enable
WPA 2 Personal: Enable
Encryption Algorithms: TKIP+AES
*Wireless > Basic Wireless:*
Wireless Network Mode: MIXED
Wireless Channel: 6 - 2.437Ghz
Adaptive Channel Expansion: 2 - 2.417Ghz
_On the MBP:_
Airport is on the top of the connection lists
The SSID is on the top of the conenction list
Did the CommandOption+RP twice on reboot for PRAM.
Can anyone help me out? It seems the only thing that is letting me back online every day is the fact that I have to reset the router and the cable modem... There has to be a easier way?
Thanks,
nG.
Message was edited by: Hajimari

I believe the problem you are having with dropped connections is a known issue with Leopard. From what I have read, Apple will be issuing a fix with the 10.5.3 release. Of course, since Apple doesn't publicly discuss future updates, we'll just have to see if this does get fixed.
Keith

My computer is running very slow, how can I tell if it is a internet connection problem or my computer?

I have a mac 10.5.8 and it has been very slow lately. I often get the rainbow wheel when using it and recently I have had to restart the computer alot because it seems to freeze. The only other open program besides Safari is the finder which i cant seems to ever shut off. I'm not sure if this is an interent connection problem or if my mac needs servicing.

Please begin using 25 Ways to Speed Up Your Mac you will almost certainly find the cause there. The first place I'd look though is how much RAM your system has, if you never upgraded it that could be the problem. Macs ship with a minimum amount of RAM so it's possible a simple RAM upgrade would help. Use the article though and methodically go through the suggestions.
You also may benefit by reading XLab's Spinning Beach Ball of Death article too.

IPOD CONNECTIVITY PROBLEM WITH WINDOWS XP VIA USB 2.0

Enough is enough.
I have an ipod touch and I am having difficulty connecting it to my pc via usb 2.0.
I have searched the entire web and came across many cases similar or the same as mine. It's time for apple to face the fact that there is something wrong with either the apple mobile service or the apple usb drivers or the itunes software that causes connectivity problems with win xp.
For the record my case is this:
I got my itouch 3 days ago. I installed itunes 8.0. Then I plugged in my ipod to a usb extension cable port connected to a usb at the back of my desktop computer. At first I got the "this usb device can perform faster if you plug it to a usb 2.0 port etc." message. So I did. I removed the extension cable and connected it directly to one of the usb ports at the back. The first time it synchronized, it seemed fine. So I decided before I do anything with it, to update it to the 2.1 version. I made my account and bought (very bad policy there apple, it should be free or at least cheeper than 8 euro) the 2.1 update. I clicked to update the i-touch. While it was updating it crashed during the restore process (because it was disconnected but I didn't know that at the time). I unplugged it, resetted and plugged it back and managed to continue the restoring process until it was updated. After figuring out itunes I chose the "manage files manually option", kept everything unchecked in the sync options except the applications. I noticed there were random disconnections here and there but I didn't pay much attention because they weren't very frequent.
The next day I plug in the touch again and suddenly I hear that annoying "connecting-disconnecting" sound from windows while my touch kept disappearing and reappearing in itunes. Suddenly my playlists disappeared from the touch. Nothing was in the touch any more. How could that happen since i had chosen to manage my files manually instead of synchronizing? So I unplugged the touch again, restarted the touch, restarted the pc, stopped and restarted the apple mobile service, unistalled and reinstalled itunes, searched microsoft support and read many usb troubleshooting documents in the web. Nothing happened. The touch randomly keeps disconnecting from the usb. I eventually managed to put my stuff back in and keep them there.
Here's what I know:
1) There is nothing wrong with my usb ports. I don't use usb hubs, they are usb 2.0, the voltage (500mA) is correct in the device manager. Everything else works fine there.
2) The ipod touch does not support disk mode so you can't see it under "my computer" and this is not a problem.
3)There is nothing wrong with the ipod, it works perfectly.
4) This is not a usb cable physical problem.
5) The five R's are irrelevant with this situation.
Uninstalling and reinstalling itunes doesn't solve the problem, neither does hard resetting the ipod.
6) Older PC configurations seem to be more affected by this but it doesn't have to do with unsupported specific chipsets.
Here's what needs investigating:
1) There may be a problem with the apple mobile service running on win XP.
2) There may be a problem with the apple usb driver and win XP or older motherboards.
3) There may be a 2.1 firmware issue with usb 2.0 connectivity.
Workaround so you don't go nuts:
Use USB 1.1 instead of 2.0. It is A LOT slower but it keeps the connection stable and you can work with the ipod. Just start copying and go do something else for the next hour. So far it works for me.
This is a serious issue that needs immediate attention. I've stumbled across forum discussions dating to 2005 with this problem (with older ipods of course).

I think this needs to be put down to the eternal PC/Mac argument. Apple dont want to fix this as they want everyone to buy a Mac. Its a business, understandable, but in turning away PC buyers they alienate a huge percentage of the market.
Now, I had my first iTouch stolen. It synced, for the most part, very well, just occasionally it removed settings and music, but ticking boxes each time I sync'd sorted that, Its a workflow procedure.
SO, now that my Touch has been replaced, iTunes cannot see it. The PC can identify it on USB1 or USB2, My work lap top can see it and has indeed upgraded it to V2 software, just in case that was the issue, but no. For some really weird reason Itunes on my desktop cannot see the new pod.
This does not make sense with the argument that Apple software doesnt work on a PC, but doesnt help that none of the Apple support staff, phone or in-store have a clue about Windows operations.
Because my Touch has now been trying to connect to 6 separate installs of itunes, multiple USB ports, multiple USB cables, a complete overhaul of the registry settings (everything else still works), and the loss of all my previous settings and backups from the last Touch... but still, the PC says its an ipod but cant install it, iTunes sits there, dumb.
The only thing I can do now is sell the device as brand new as it has never had music on it and is just a week old...
It has changed the MiniMac I was going to have for my new flat screen TV into a PC and suggests that anyone with a PC should stick to devices that run on PC, of which there are many, just without the user interface of the dear departed IPod Touch.
Thanks

Connection Problem HP Officejet Pro 8500 A910

Dear Forum,
we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
When we try to access the printer (or scanner) with a Computer (WinPC or Mac) that is also connected via the same Wireless Network, the printer/scanner cannot be reached (host unreachable), i.e. even a simple PING to the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect the computer via wired LAN, the printer/scanner can be reached again (normal operation). Between both states (computer connected via Wireless Network or Wired LAN) no changes were made to the configuration of the printer/scanner. It simply is unreachable when the computer trying to connect to the printer/scanner is connected via Wireless Network.
We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
I already switched on the "compatibility to 802.11b/g" in the advanced network settings of the printer, no effect.
Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
Thanks!
This question was solved.
View Solution.

Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Interne connection problem with Macbook

I have a new 13 inch white macbook . It keeps on disconnecting with the internet . My PC laptops dont have this problem . I am using AT&T Gateway wireless modem . The macbook would show no connection and then after the diagnostics are run and the browser is closed and re-opened it connects with the internet, it is annoying . I am using safari and firefox both . The problem is more with online banks and online apparel stores not with yahoo or google.Seems the browsers are not compatible with these websites.
Please help.
Thanks

Yes, there are a few sites that are not 100% compatible with Safari OR Firefox, and work ONLY with Internet Explorer. Do the help files or instructions for your troublesome bank or merchant website(s) specify what browser(s) version(s) and operating systems they support?
Airport (wireless internet connection) problems to your network and/or wireless router are different, and 99.9% of the time, not related to browser compatibility issues.
Unpredictably connecting or disconnecting from a wireless router is a wireless networking problem, not a browser compatibility issue.
*Wireless troubleshooting:*
Can you also connect to your Mac directly to your AT&T wireless router with an Ethernet cable?
That will help you diagnose what are connectivity/network issues, versus what are browser compatibility issues. If your browser(s) work fine with the troublesome sites when directly connected by wire, then you're NOT having browser compatibility issues. Macs are picky about wireless connections. My original inexpensive 'b/g' wireless router worked fine with my older Windows XP computer and Nintendo Wii, but my MacBook kept dropping the signal every 10 minutes or so. I upgraded to a famous brand 'n' wireless router, and my problems disappeared.
*Browser Compatibility Troubleshooting*
Indications of browser incompatibility are:
Fonts that don't display correctly, such as overlapping or missing letters or words.
Wrong colors or colors that obscure some parts of the screen.
Text that displays line by line at the left margin, over colored backgrounds, instead of as a web page.
Screen display design elements are wrong, such as a color box that seems too large or small for the text displayed on it.
Some or all of the 'button' elements of the website do not respond to pointing the cursor and clicking, even after refreshing the screen, and the only solution is to closing the browser.
Look carefully at the Status Bar at the bottom of the browser so see if it displays an Errors count. (Then choose Window, Activity, to see what errors are occurring.)
If you MUST have 100% Internet Explorer compatibility on your Mac, you can always purchase Windows and IE and install it under Bootcamp, Parallels, VMWare Fusion or similar programs.
Let me know what you discover.

Facetime connection problems

Running Mac OS X Lion 10.7.1 on my MacBook Pro 13 inch 2010
I can receive inbound calls on FaceTime for Mac, no problems encountered with all inbound FaceTime calls
But I can not connect outbound FaceTime calls, the receiving party will receive a ring or two but it would not connect
Would appreciate any help
Thank you very much

Hello,
I have the same problems, and the solution I found is that when the conections fails, then I go to the preferences of Facetime on my iMac, and disconnect the account ID. Then i turn it on again, and repeat the email ID for conecttions, and then, it works, till the new fail... I'm trying to contact Apple Support to know if it will be an update for facetime for Mac OS. I tryied the conections between iphone and ipad, and there is not problems. The problem is only between my iMac and iPhone o iPad...
I'm waiting for the update!!!!
Thanks and sorry for my english....

Dial-up connect problem after 10.4.9 update

After installing the 10.4.9 update it has been very difficult to connect to the dial-up internet server. It may take 19 tries clicking "Connect" before it connects and sometimes it connects after four tries. The error messages vary: unable to connect to PPP or no carrier detected are the most frequent messages. Once on-line everything works fine except for being able to send mail. I'm unable to send mail - that error message wants the SMTP server settings and any advanced settings checked.
I called Apple support and the Apple Tech had me reconfigure the Network to dial an "800" number to a PPP Dial-Up Test Site. When that worked succussfully a window displayed a message that the modem, the PPP or Remote Access software, the TCP/IP software is functioning and correctly configured for a PPP connection to this server. The Apple Tech checked the information on the 10.4.9 upgrade and did not find any reason to think it would cause this problem. Apple Tech suggested I contact the dial-up server.
The dial-up server went over all the configurations and they were all correct. During my phone call to them they could hear the computer dial-up sounds and said it sounded like the normal "hand-shake". The dial-up server has had no reports of problems with connecting to their service other than mine.
If anyone knows what could have caused this problem, how to fix it or has the same problem I'd be very interested in hearing from them.
Thanks, AppleProblem
iMac G5 Mac OS X (10.4.9) Power PC
iMac G5 Mac OS X (10.4.9) Power PC
iMac G5 Mac OS X (10.4.9) Power PC

You have been most helpful and we think the problem is solved. After I send this message explaining what has transpired I'll go back and click on the "Solved" button.
Based upon your suggestion to try "Script, like v32" I started experimenting with the four internal modem options we have in our Modem settings. They are v.32, v.34, v.90 and v.92. I tried to connect three different times with each one. The v.32 didn't connect, the v.34 connected all three times, the v.90 connected the first two but not the third or the fourth try. On the fifth attempt the Mac froze up, the mouse/arrow wouldn't work and there was a high speed motor sound. I tried a Force Quit (Option,Command,Escape), I tried a Hard Shut Down (holding the power key) and when these didn't work I pulled the plug. Then, I booted back up and connected on the second try using the v.90. I don't know why the computer froze up and assume it is nothing to be concerned about.
I then called our ISP and found that the two access numbers are both v.90. I suspect that until we did the version upgrade to the 10.4.9 that our computer was accommodating the v.90 eventhough it was a v.92 (!?!). Just a guess.
I also asked the ISP tech why we couldn't send mail. He asked if we had the password set for the outgoing mail. He said if we're using the access number owned by them it didn't require a password but the other access number is not owned by them and is used by other ISPs and it does require a password. We had never set up our Mail Preferences outgoing mail settings to use a password. Before our connect problems we had always used the number owned by them and after the connect problems we started using the other number because we found that we could connect to it with fewer attempts. We put in the necessary information and now have no problem sending mail.
We have also been looking for another ISP and the web site you gave us www.fastermac.net looks very promising. They have one access number in our area and we want to check if it is v.92 or v.90. During our research for an ISP we learned that if it is a v.92 access number (and we use our v.92 modem) we'll be able to answer phone calls and remain online. That will be a real blessing. Thanks!
We really appreciated your brain storming with us and your perseverance. Thanks so much!
iMac G5 Mac OS X (10.4.9) Power PC

Wireless connection problems (SOLVED)

Seems to randomly work now, thanks
Yesterday I was doing normal things on the web and suddenly the airport logo went blank, connection is gone. Strange, so I try a few things:
- messing with Network Preferences, which after manually trying to connect to my router (it won't do it automatically) I can get 5 bars, but still no connection
(there is a 4-5 step process, and at the end when it asks if there's a router or firewall between my connection and to restart my router, it never gets past that part)
- restarting router multiple times, restoring factory settings. Neither works, and all other devices in the house can still connect to router. Also tried to update firmware. It's a Belkin router.
- my wireless can detect routers, it picked up my neighbor's, it just can't connect.
- did a virus scan with Norton, nothing detected
- I restart on Bootcamp with Win XP and I can connect right away to the router!!
[steps I might try next: hauling my Mac Pro to my friend's house and see if it can connect wirelessly, or trying to connect via ethernet and update Mac OS (I have the latest version but missed one update)]
So I'm dumbfounded, is it a software or Mac OS problem?
Thank you
Message was edited by: stevetobias

thanks for the answers!
hokasch wrote:https://bbs.archlinux.org/viewtopic.php?id=102212
my kernel is 2.6.33-ARCH, so it's older than the one they're talkin in the post
lifeafter2am wrote:Easiest way to see if the card is working is to use iwconfig
this is waht i get but i don't know how to interpret it:
wlan0 IEEE 802.11bg Mode:Managed Access point: Not-associated
Tx-power=20 dBm
Retry long limit: 7 RTS thr:off Fragment thr:off
Power management:off
Does this mean it's working? if so, what should i do next?
Last edited by shapacko (2010-08-10 17:30:19)

Having connectivity problems with itunes

Hi i'm having some connectivity problems with itunes i can open up the itune folder on my desktop but it will not connect to the itunes store,
Any ideas of how I can get round this both my laptops will connect but not the desktop and of course thats where all the music is

This forum is for troubleshooting compatibility issues between Macs and Windows. Please post your question in the iTunes discussions:
http://discussions.apple.com/category.jspa?categoryID=150

Mac Connection Problems

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