Mac not listed in Scan to Computer options

I want to be able to scan documents directly from the printer panel to my Mac. When I select Scan-->to Computer, using the panel, it only lists my PC computer. How do I get the All-in-One to see my Mac for this. I use a wireless connection, and I am able to wirelessly print from my Mac to the All-in-One just fine. I can scan to e-mail from the printer panel, and that works fine.
Thank you!
This question was solved.
View Solution.

I was using the Safari browser. The new link you sent worked fine. I just got it to scan from the printer panel to my Mac successfully! Thank you so very much! Your help was exactly what I needed!

Similar Messages

TS1389 when i hit store in the menu bar as shown it does not have an authorize this computer option. how am i supposed to authorize my mac?

it doesn't have a authorize this computer option.

You have an up-to-date version of iTunes installed on your computer, and what options do you see on the Store menu ? You should see something like :

How do I authorize my computer? I can not find the "Authorize This Computer" option anywhere.

PLEASE READ ALL EMAIL. ANYONE THAT CAN HELP WOULD BE GREATLY APPRECIATED. As you read through the emails, you will see that "C" the customer service person responds the same way. All the emails are from the same thread. I would reply to his email, he would, I guess, copy and paste an answer, and the response is the same. He never pays attention to the previous emails. HELP PLEASE!!!
This is very frustrating to me. If you read back through your emails, you state the SAME INFO 4 times. If you would read my email AND see thescreen shots attached you would see. Why do you continuously state the same info..(SEE RED HIGHLIGHTS BELOW).I NEED HELP ASAP TO GET THIS TAKEN CARE OF...Do you have any other info EXCEPT for what is listed below??????
IT DOES NOT GIVE THE OPTION TO AUTHORIZE COMPUTER!
I HAVE NOT CHANGED ACCOUNT NAME
IT DOES NOT REPEATEDLY ASK TO AUTHORIZE COMPUTER BECAUSE IT DOES NOT GIVE THE OPTION TO START WITH.
I TRIED EVERYTHING AT http://support. apple.com/kb/TS1389, 3 TIMES NOW. (ATHORIZING PURCHASES, HAVE THE CORRECT NAME, REMOVING THE SC INFO FOLDER).
I NEED HELP! IS THERE A PHONE # I CAN CALL??? CAN THIS BE FORWARDED TO YOUR SUPERVISOR SINCE YOU ARE UNABLE TO HELP?
From: iTunes Store <[email protected]>
To:
Sent: Sunday, January 13, 2013 5:00 PM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear
Thank you for replying. It's C from iTunes Customer Support.
Addressing your concern is really important for me. I will do my best to answer your question.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
Thank you for allowing me the opportunity to assist you.
I do not get an error, I do not even get the authorization dialog. I have sent 2 screen shots, they are attached.
When I try to play an iTunes store purchase, a bubble pops up and states that this computer is not authorized. It does not pop up account name or password. I have also completed everything stated in the http://support.apple.com/kb/TS1389 link.
This is very frustrating.
S
From: iTunes Store <[email protected]>
To:
Sent: Friday, January 11, 2013 3:22 PM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear S,
Thank you for replying. It's C from iTunes Customer Support.
I understand that you have been unable to play some of your iTunes Store purchases. Addressing your concern is really important for me. I will do my best to answer your question.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
Thank you for allowing me the opportunity to assist you.
Please see the attached document. I am unable to authorize computer.
S
From: iTunes Store <[email protected]>
To:
Sent: Saturday,
January 5, 2013 5:36 AM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear S,
Thank you for replying. It's C from iTunes Customer Support.
S, I understand that you have been unable to play some of your iTunes Store purchases, and I'll be happy to help you with this.
If your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes
Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please
include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
Thank you for allowing me the opportunity to assist you.
I try to play an iTunes store purchase, but it just gives the box that is shown in page 2. How can I authorize my computer?
From: iTunes Store <[email protected]>
To:
Sent: Friday, January 4, 2013 1:47 AM
Subject: Re: EL : (en_US) Connecting & Downloading;
Follow-up:
Dear S,
Welcome to iTunes Store Customer Support. My name is C.
I understand that you were unable to authorized your computer. I know how eager you must be to have this issue sorted out. I will be happy to resolve this concern today.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then
enter your password and click Authorize. This
authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
Thank you for allowing me the opportunity to assist you.
Details:
I am trying to authorize my new computer. I do not see AUTHORIZE MY COMPUTER anywhere. I see COMPUTER AUTHORIZATIONS, but not an option to authorize.

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

OfficeJet 8600- MAC 10.8- Selecting:Scan to Computer-get Error Message: HP Utility quit unexpectedly

-On a Mac Air - (10.8.5)
-Installed the software for the HP OfficeJet Pro 8600 Plus.
-Installed full software (not minimum or recommended).
-Connected by ethernet cable to network.
-Setup to Email was successful
-Every time I select the "Scan to Computer" to enable the feature, that H Utility aborts and I get an error
message "HP Utility quit unexpectedly"
- I have uninstalled and installed the software numerous times.
- I have rebooteed both the printer and my laptop several times.
- I have tried installing the software on another computer (Macbook Pro) wireless and still have the same problem.
Can someone please help me?
thanks,
This question was solved.
View Solution.

Thanks but still did not work.
I called the HP Support Desk and they helped me solve the problem.
This is what they had me do:
1) downloaded the latest Software from HP websitefor the 8600 Plus (did not use the disk)
2) downloaded the latest HPPrintDrive from the Apple website: HPPrinterDriver2.16.1
3) changed my IP address
4) installed the software from the HP website
5) installed the HPPrintDriver from the Apple webiste
6) Enabled Scan to Computer from the HP Utility window
Scan now works from my printer!!

New printer not listed within Reader as an option for printing

Hi all
Prior to changing printers, Reader worked fine.
Our old Dell 1815dn laser printer needed to be replaced. We bought an updated model, the Dell 2335dn. We first uninstalled the old printer and then installed the new one. Word documents print without a problem. However, when trying to print a PDF document, the new printer is not listed as an option but the old one is, despite having been uninstalled. I have updated Reader to v11 and tried again with the same result. The laptop has been completely shut down between the varios stages of this.
Any ideas please?

Hi Michael.
The screenprint is attached (or below! - I'm not sure which as I type!).
The printer shown (1815) is the old, uninstalled one. The new one is a Dell 2335dn and isn't shown at all.
regards
Trevor

My I Mac not responding to any keys, Except Option, on start-up

My I Mac, at work, not responding to any keys, Except Option, on start-up.
While pressing option key, it asks for password. Nobody knows how it came there. The acceptable password at boot disk selection manager is a domain user login password and the user doesn't have permission to change any system preferences.
We are unable to find the DVD at boot disk selection to boot from the Disc. also none of the startup shorcuts are working.

Namboo wrote:
My I Mac, at work, not responding to any keys, Except Option, on start-up.
While pressing option key, it asks for password. Nobody knows how it came there. The acceptable password at boot disk selection manager is a domain user login password and the user doesn't have permission to change any system preferences.
We are unable to find the DVD at boot disk selection to boot from the Disc. also none of the startup shorcuts are working.
Are you aware that this is the Leopard forum?

Wireless print jobs do not print after Scan to Computer

I just reset my HP Officejet 8600 Plus to factory settings, reinstalled the HP Software on a networked MAC OS X 10.7.5 and updated the application. Connected the printer (wireless) to the network. Added the printer on the MAC.
First, send a spreadsheet succesffully to the printer.
Second, scanned to the computer a jpg page (successfully)
Third, tried to print a page unsuccessfully. I had to power off/on the printer.
I read somewhere that there might be a firmware update to printer? Or is there some other fix?
Thank you in advance.

Hello there, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the wireless connection issue you're having with your Officejet 8600 Plus. As you mentioned, the printer just might need a firmware for starters. There could also be other factors in the printer disconnecting, which I will post a guide to as well.
Getting the Latest Firmware and Product Updates
Printer Does Not Maintain Wireless Connection
I hope this helped you!
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

IPod Classic (160GB) seen by MAC not listed in iTunes

Regrets if asked and answered.
I have an iPod Classic that did work with iTunes (9.2.1) but that was before my back up device crashed. I was able to pull images off the backup and push them onto my iPod (no room on the computer), but of course I had to format the iPod to FAT32; it really did have to happen that way. Now I am ready to put my music back onto my iPod. I connected the iPod to my Mac (10.4.11). iTunes would launch, but the iPod never listed. I tried the Apple recommendations, Reset Retry Restart Reinstall Restore, but none of that worked. I used Disk Utility to convert the FAT32 back to HFS+, I used Mac OS Extended (Journaled) to ERASE the iPod; that went well. Still no luck being recognized in iTunes.
Any ideas, suggestions, solutions?

Put your iPod into Diskmode.
Connect the iPod to your Mac, if iTunes comes up, close it.
Then while the iPod is still connected, Reset the iPod, (Press Menu and Center Button for 10 secs till the Apple logo comes ON.)
iTunes should launch and ask to Restore the iPod.
If the above don't work, Run the iPod disk diagnostic, most likely dying hardisk.
Good Luck!

Approval Service is not listed in Folder's settings option

Hi,
CM Version : 6.0.2.4.7
For the repository in question, I have activated StateManagement and Properties CM services. Even after that I do not see the option 'Approval' in Folder's Settings.
Hence I am not able to enable the approval service for a Folder. Any help is appreciated.
Regards, Vishnu

Hi Vishnu,
> But I see 'Approval Administration' in the list of
> service Permissions. I guess this show up only when
> the service is properly enabled for the repository in
> question.
This should be the case...
Three steps:
- Check all prerequisities of the document mentioned above (if you have not already done so).
- If the problem persists, check error log as well as knowledge_managament log.
- If there are relevant entries, report. If not, open an OSS message.
At the moment, I think more can't be done / advised?!
Hope it helps
Detlev

HT4352 Automatically missing airplay icon and iTunes library not listed on Apple TV computer screen

Home sharing and network connections are ON - ATV, iTunes & iPad mini. Neither device shows in iTunes nor Libraries in computer main screen on ATV. Nothing is automatically showing up as the instructions say... Neither is AirPlay icons... What's wrong?

You need Mountain Lion and a compatible modern Mac for Airplay mirroring. Does your system satisfy Apple's requirements?
http://www.apple.com/uk/osx/specs/
(See feature specific requirements listing Airplay capable Macs).

TS1493 When I go to change the drive letter, I go through the entire process and when I click on disk management, my ipod is not listed. On my computer it is still listed as a digital camera

I have searched online and tried all the possibilities to fix the issues I am having but have sadly been unsuccessful. My ipod is being read as a digital camera, it is not reading on my itunes therefore I cannot sync any music or apps I have purchased. The only solution I couldn't try was to change my drive letter. Main reason being, my device did not show up under the disk management page.

If you have pictures (on your iPod) in the Camera Roll, that may be why the iPod is showing up as a camera. The Camera Roll is where pictures taken on the iPod, screenshots taken on the iPod and pictures saved from Safari are stored.
Copy the pictures from the Camera Roll and put them onto yuor computer. Once you have done that, you can delete the pictures from the Camera Roll and perhaps the iPod will stop showing up as a camera.
The iPod Touch does not have an accessible hard drive, so it will not show up under disk management.

HT1848 I downloaded a book on itunes on one computer and it is not listed on a seconded computer. Same account. I have tried updating purchases and transferring recent purchases, transferring purchases from another devices. Still does not appear.

I purchased a book on one macbook in my itunes account. I tried to open it on another account while logging into itunes account. The book does not appear.
I have tried updating purchases, the bottom at the bottom-update purchases from another device. Still does not appear.

If it's an audiobook then you will need to copy it over from the first computer to the second computer - audiobooks are currently one-time only downloads, so they won't appear under the Purchased link for re-downloading. If you copied it onto a device from the first computer then you should be able to copy it off that device to the second computer's iTunes via File > Transfer Purchases. If it's not on a device and both computers are on the same wifi network then you should be able to copy it over via home sharing (there are instructions on this page), or you can copy it to, for example, a flash drive (you can find it's location on the first computer by control-clicking it in your iTunes library and selecting 'Show In Finder') and then add it to the second computer's iTunes (File > Add To Library).
If it's an ibook then you should be able to re-download it from the store : re-downloading.

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Scan to computer not working

Using OS 10.9 and Photosmart 7520 all-in-one over a wireless connection.
Printing works but I can not scan.
Downloaded HP installation software and checked the scanning utility.
I enter printer utility on th mac and click on scan-to-computer.
Response comes back that it can not find the scan-to-computer software.
What have I done wrong?

Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet Pro 8600 scan to computer with Mac OS 10.6.8

I have reinstalled the software, selecting HP Recommended Software. I have restarted the computer and done a software update. I can print from my computer to the printer. But I cannot "scan to computer" using the touchpad on the front of the printer. When I select it, the message says "No Computer Found." When I open the HP utility on the computer, under scan settings there is NO "scan to computer" option to select, even though the printer says I need to select it.
I can scan a document using by opening the settings on the computer, but I cannot figure out how to tell it to use the document feeder. So I figured I would try it from the printer itself. But I cannot get that to work.

Try scanning FROM your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Mac not listed in Scan to Computer options

Similar Messages

Maybe you are looking for