OfficeJet 8600- MAC 10.8- Selecting:Scan to Computer-get Error Message: HP Utility quit unexpectedly
-On a Mac Air - (10.8.5)
-Installed the software for the HP OfficeJet Pro 8600 Plus.
-Installed full software (not minimum or recommended).
-Connected by ethernet cable to network.
-Setup to Email was successful
-Every time I select the "Scan to Computer" to enable the feature, that H Utility aborts and I get an error
message "HP Utility quit unexpectedly"
- I have uninstalled and installed the software numerous times.
- I have rebooteed both the printer and my laptop several times.
- I have tried installing the software on another computer (Macbook Pro) wireless and still have the same problem.
Can someone please help me?
thanks,
This question was solved.
View Solution.
Thanks but still did not work.
I called the HP Support Desk and they helped me solve the problem.
This is what they had me do:
1) downloaded the latest Software from HP websitefor the 8600 Plus (did not use the disk)
2) downloaded the latest HPPrintDrive from the Apple website: HPPrinterDriver2.16.1
3) changed my IP address
4) installed the software from the HP website
5) installed the HPPrintDriver from the Apple webiste
6) Enabled Scan to Computer from the HP Utility window
Scan now works from my printer!!
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