Mac Pro 2013 en panne depuis Avril 2014...

Petit retour sur le calvaire de l'assistance Apple :
Avril 2014 : Acquisition du Mac Pro 2013 : 3990€
Avril 2014 : L'ordinateur ne s'allume pas correctement, j'appel l'assistance qui m'explique gentiment que ça viens d'un périphérique, je formate tous mes disques....ect
Problème toujours présent....
Ma saison suis son cours, en juillet ça ne devient plus possible de travailler dans de tels conditions, je re-contact le SAV, après plusieurs appels et plusieurs manipulations on m'affirme que mon mac fonctionne correctement...!!!
Suis-je fou?!
En Aout impossible de perdre encore du temps avec ça, je fais 70h par semaine dont une à deux par jours pour allumé mon mac le matin...
Je décide donc de rappeler le SAV le 2 septembre, on ne retrouve pas mon ancien dossier sous pretexte que c'est à moi de conserver le numéro de dossier, bref un nouveau dossier est ouvert mais on ne me donne toujours pas le numéro...?!
Le technicien me fais ré-installer le système et la panne est toujours présente, je re-contacte le SAV, on ne trouve pas le numéro de dossier.... on me redemande nom prénom... bref 15 min à re-re-re-redonner des infos...
Pour me dire qu'il faut que je prenne une Apple Care à 250€ si je veux être dépanner rapidement à domicile, ok super, ma société tourne au ralentit à cause de cette ordinateur donc autant les mettre et être dépanné rapidement... Je crois que je suis un peu naïf en fait...
Du coup un technicien doit se déplacer à mon bureau pour réparer mon mac, pour ça le SAV me dit qu'il me contacteront le lundi...
Lundi.... Mardi.... Mercredi, je n'arrive plus à fournir mes clients a l'heure à cause de cette ordi de M***** donc je les rappels.... encore une fois...
On me donne le numéro direct du sous-traitant qui doit s'occuper de mon mac, je l'appel, on discute, résultat il doit me rappeler vendredi au plus tard pour essayer de trouver une solution pour moi.... le même jour un de ces collègues m'appel, miracle, on ne m'a pas oublié et quelqu'un m'appel à ce sujet!!!! Alleluia!!! enfin on se détend un peu.... ce collègue m'a proposé de m'envoyer une application a installer pour lui faciliter le diagnostic, oui super... Sauf que je n'ai pas reçu le mail... je le rappel 1x, 2x... pas de réponse, bon c'est jeudi, ils doivent me rappeler le vendredi au plus tard...
nous sommes lundi soir, personne ne m'a rappeler, mon mac ne fonctionne pas depuis que je l'ai acheter et tous le monde s'en fou!!!!
Comment faire??
J'ai une entreprise qui tourne avec cet ordinateur, ma productivité est nul, et Apple s'en fou...!!!
Réalisez vous qu'au jour d'aujourd'hui ça devient un réel handicap et ça ne va pas tarder de mettre en périls mon entreprise??? Je ne suis malheureusement pas une multinational et un investissement de 4000€ se doit d'être rentable, et pour le moment en plus de ça je perd en productivité...
Que faire face à une tel incompétence??????

Je regrette beaucoup vos problèmes. Toutefois je ne comprends pas pourquoi avoir attendu des mois et des mois! A votre place j'aurais demandé un appareil de remplacement car vos problèmes doivent venir d'un défaut de ce MacPro. J'ai un MacPro 2013 depuis avril et il fonctionne toujours correctement. C'est le cas certainement des milliers de usagers des nouveaux MacPro 2013. Votre patience d'attendre aussi long temps sans demander un remplacement je ne la comprends pas.
Appareil avec défaut veut pour moi dire remplacement !!! et ceci sans attendre, déjà dans les premiers jours, une fois constaté 1) qu'il ne s'agit pas d'un péripherique (en déconnectant tout sauf clavier, souris et écran(1 seul!))  et  2) que vous n'avez pas des problèmes de vos logiciels, (en vous connectant dans le mode dit "sûr"). Si c'est 2 choses ne corrigent pas le(s) défaut(s)... alors l'appareil a des problèmes de hardware. Il doit donc être remplacé par Apple.
D'ailleurs pour un appareil si cher le Apple Care doit être acheté immédiatement avec l'ordinateur. Pourquoi on ne l'a pas fait lors de l'achât m'échappe également, surtout pour une utilization professionnelle. J'espère que vous prendrez le toreau par les cornes. Bonne chance!

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    Si tu n'a pas encore fait ton choix…
    Le modèle 2013 est un excellente machine mais il induit quelques impératifs:
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    Grant Bennet-Alder wrote:
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    Mozzzaaa
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  • Mac Pro 2013/14 UK Delivery

    Has anyone in the UK recieved their new Mac Pro 2013/14 models yet?
    Or does anyone have any RELIABLE information of when UK machines have/are being shipped?
    I ordered my machine late on the day of release. Minor build to order with upgraded GFX cards and RAM.
    Apple are being their usual arrogant, un-co-operative, non-communicative selves and refuse to give me any information on the delivery time of my machine.
    Honestly you couldn't write this stuff - I literally get the Cupertino equivalent of "Computer says No." when I try and get ANY information at all.
    I've never met a company so wilfully oblivious to the fact you are spending a huge amount of money with them, and so determined to deliver a terrible customer service experience despite that fact. If I weren't locked into the Apple eco system for work reasons I would tell them to take my order and shove it into one of those black bins they're selling
    Anyway - I'm away travelling from the last week of Jan to the first week of Feb and obviously need to make arrangements if my machine is likely to arrive around then?
    Any information at all on when/how Apple plan to ship UK machines would be much appreciated?
    J

    This is a User-to-User forum. We have no special Apple Insider information here.
    Apple itself is providing the most reliable information available.
    If you have no 'special insider information' then how do you know 'Apple itself is providing the most reliable information available.'
    If Apple wanted to give me a rough delievry window that would be great - even a 7 day window would allow us customers to make suitable arrangements beforehand.
    but no one else is doing any better.
    I use many creative tech/software companies everyday - almost all offer better customer service than Apple (some not by much I'll grant you - but still better). None have the blatant arrogance and attitude of total disregard for the customer who is spending money with them that Apple do.
    The tone of your reply implies that I'm being unreasonable in wishing to know ROUGHLY when a product I have spent several thousand pounds/dollars on, will be delivered to me.
    And then having complete communications blackout from the company I ordered it from, despite the fact that the delivery date I was given has changed on the website (Does this affect me - who knows!?) - forcing me to chase them continually. To no avail.
    J

  • Mac Pro 2013 internet (ethernet/wifi) lag on load

    Hi,
    Anyone has a lag with the new Mac Pro 2013 using Safari to surf the web, on WIFI and/or ethernet, when loading a page?
    Meaning the blue bar on the link that loads after you hit enter.
    The page lags to load for 2-5 sec before loading all at once.
    I consulted Apple support, we tried all of this:
    - plug directly in modem
    - test on other devices the internet
    - tried on Firefox
    - loaded in safe mode
    - loaded in recovery mode local
    - loaded in recovery mode web
    - reseted the following folders:
    A) System library folder
    Input method
    Internet plugins
    Scripting addition
    Preferences/system configuration
    B) User library folder
    Preferences, com.apple.safari.plist
    C) System preferences
    System pref menu, startup item
    Still not fixed.
    Anyone has that issue?

    Hi,
    Thank you for the reply.
    I do not see a difference with this, it lags regardless:
    "When trying to access a website via its DNS name, such as www.apple.com, there may be a delay that ranges from several seconds up to several minutes before the page loads at normal speed, depending on the operating system version and configuration. However, if you access the website's numerical IP address, such as http://17.149.160.49, the page loads immediately."
    Still directly plugged in modem, I see the DNS by default under NETWORK/ETHERNET/ADVANCED are the ones from the ISP.
    I typed the 3 DNS manually, saved, rebooted. Still doing it.
    Same problem with Google IPv4 and IPv6 public DNS.
    I might remind you I do not have this issue on my iMac beside it which is under Snow Leopard.
    All other devices are fast. Even download on the Mac Pro is fast.
    Booting under Safe Mode, Recovery Mode (local and web) did not help. That means with a clean instance of Safari from a completely different partition.

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