Mac Pro DVD player not showing picture, only audio

When playing a DVD, my DVD player on Mac Book Pro does not show the picture, you only hear the audio. Any ideas?

This started yesterday for me too--audio works fine, but picture is gone. I tried 4 different DVDs to be sure, and all of them have no picture. The screen is completely black. I guess it's time to go to the Genius Bar...

Similar Messages

  • My video will not show picture only sound? windows 8.1

    I did updates yesterday and now this is happening

    Hello @34jamie,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I have read your post on how your video will not show picture, but the audio will work on your Windows 8.1 computer. Does the video appear and then disappear using media player software? Does this occur when streaming videos on YouTube? Did you perform Windows or HP updates before this issue occured? Does the entire screen go blank, turn a different color or just show blank on the video window you are attempting to view? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. 
    How Do I Find My Model Number or Product Number?
    Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
    Cheers!
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • HT2499 I ejected ACDs from my Mac Pro DVD player and now there is just a black screen with DVD player and the Apple insignia the bottom right corner. I can't get anything to turn on and shut this down. Got stuck. What do I do?

    On my MacBook Pro I finished using a CD and it ejected. Then I have a black screen just a DVD player showing on the bottom of a black screen. I can't do anything with my cursor at all nothing opens up and I don't know how to get that off the screen and start using the computer again – thanks for any help you can give me

    Hi there,
    You may need to force quit the application. Take a look at the article below for more information.
    Mac OS X: How to quit an unresponsive application using Force Quit
    http://support.apple.com/kb/ht3411
    -Griff W.

  • Does the Mac pro DVD player play Blu-ray discs?

    I suspect the answer is no, because the only DVD's that don't work in my player are blu-ray. But if someone can confirm this for me that would be great. If I need to download software to make my DVD player Blu-ray please direct me to the right site.
    S. Walker

    You can use a third-party BD drive to read and write data discs. However, there is no built-in software to play video BD's, even if you have a drive that can read them. I don't know whether there is now any third-party software that can play those discs; the last time I remember checking, there was not. It's technically (but not legally) possible to convert BD's to a format that can play natively on the Mac, but that subject can't be discussed within the terms of use of this site.
    The copy protection on BD's won't allow them to be played at full resolution on an external display without end-to-end hardware copy protection (HDCP) in the graphics subsystem.

  • HT1338 MacBook Pro DVD Player not working with the following error attached

    Process:         DVD Player [416]
    Path:            /Applications/DVD Player.app/Contents/MacOS/DVD Player
    Identifier:      com.apple.DVDPlayer
    Version:         5.6 (5500.38.2)
    Build Info:      DVDPlayer-5500038002000000~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [134]
    User ID:         502
    Date/Time:       2012-10-01 20:17:06.153 +1000
    OS Version:      Mac OS X 10.8.2 (12C54)
    Report Version:  10
    Interval Since Last Report:          706 sec
    Crashes Since Last Report:           11
    Per-App Interval Since Last Report:  144 sec
    Per-App Crashes Since Last Report:   11
    Anonymous UUID:                      CE2F5F02-12D6-B244-8F86-3D52E6BD64AA
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000000004c0
    VM Regions Near 0x4c0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/DVD Player.app/Contents/MacOS/DVD Player
        VM_ALLOCATE            0000000000001000-00000000000c3000 [  776K] ---/--- SM=NUL 
    Application Specific Information:
    TF->from:1 to:0
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_c.dylib                       0x940135e0 strlen + 16
    1   com.apple.CoreFoundation                0x974c9ad2 CFStringCreateWithCString + 18
    2   com.apple.framework.IOKit               0x98b532d5 MakeOneStringProp + 96
    3   com.apple.dvdplayback                   0x004ad425 0x402000 + 701477
    4   com.apple.dvdplayback                   0x004ad079 0x402000 + 700537
    5   com.apple.dvdplayback                   0x004acdbe 0x402000 + 699838
    6   com.apple.dvdplayback                   0x004cc9ea 0x402000 + 829930
    7   com.apple.dvdplayback                   0x004f0b80 DVDOpenMediaVolume + 111
    8   com.apple.DVDPlayer                     0x000e2af5 0xc3000 + 129781
    9   com.apple.DVDPlayer                     0x000dfa50 0xc3000 + 117328
    10  com.apple.DVDPlayer                     0x00163a7e 0xc3000 + 658046
    11  com.apple.DVDPlayer                     0x001630d4 0xc3000 + 655572
    12  com.apple.DVDPlayer                     0x000ff7a3 0xc3000 + 247715
    13  com.apple.DVDPlayer                     0x000feebe 0xc3000 + 245438
    14  com.apple.DVDPlayer                     0x000fe758 0xc3000 + 243544
    15  com.apple.HIToolbox                     0x9490cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    16  com.apple.HIToolbox                     0x94794594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    17  com.apple.HIToolbox                     0x94793980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    18  com.apple.HIToolbox                     0x947937ca SendEventToEventTargetWithOptions + 94
    19  com.apple.HIToolbox                     0x947c7b7e ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3108
    20  com.apple.HIToolbox                     0x94794a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
    21  com.apple.HIToolbox                     0x94793980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    22  com.apple.HIToolbox                     0x947a7855 SendEventToEventTarget + 88
    23  com.apple.HIToolbox                     0x9490c267 ToolboxEventDispatcher + 82
    24  com.apple.HIToolbox                     0x9490c129 RunApplicationEventLoop + 240
    25  com.apple.DVDPlayer                     0x0012d8cd 0xc3000 + 436429
    26  com.apple.DVDPlayer                     0x000dccb5 0xc3000 + 105653
    27  com.apple.DVDPlayer                     0x000dcc65 0xc3000 + 105573
    28  libdyld.dylib                           0x940d5725 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x935c39ae kevent + 10
    1   libdispatch.dylib                       0x97701c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x977017a9 _dispatch_mgr_thread + 53
    Thread 2:: com.apple.dvdplayback-DVDEventCallbackThread
    0   libsystem_kernel.dylib                  0x935c080e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x004a4d38 0x402000 + 666936
    2   com.apple.dvdplayback                   0x004abbc5 0x402000 + 695237
    3   com.apple.dvdplayback                   0x004a529c 0x402000 + 668316
    4   libsystem_c.dylib                       0x9402b014 _pthread_body + 72
    Thread 3:: com.apple.dvdplayback-TFThread
    0   libsystem_kernel.dylib                  0x935c28e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9402c220 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x940b20a1 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.dvdplayback                   0x00434fa8 0x402000 + 208808
    4   com.apple.dvdplayback                   0x00458463 0x402000 + 353379
    5   com.apple.dvdplayback                   0x004a529c 0x402000 + 668316
    6   libsystem_c.dylib                       0x9402b014 _pthread_body + 72
    Thread 4:: com.apple.dvdplayback-OSXMessageThread
    0   libsystem_kernel.dylib                  0x935c080e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x004a4d38 0x402000 + 666936
    2   com.apple.dvdplayback                   0x004abbc5 0x402000 + 695237
    3   com.apple.dvdplayback                   0x004a529c 0x402000 + 668316
    4   libsystem_c.dylib                       0x9402b014 _pthread_body + 72
    Thread 5:: com.apple.dvdplayback-DDPTask
    0   libsystem_kernel.dylib                  0x935c080e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x004a4d38 0x402000 + 666936
    2   com.apple.dvdplayback                   0x004abbc5 0x402000 + 695237
    3   com.apple.dvdplayback                   0x00510e4e 0x402000 + 1109582
    4   com.apple.dvdplayback                   0x004a529c 0x402000 + 668316
    5   libsystem_c.dylib                       0x9402b014 _pthread_body + 72
    Thread 6:
    0   libsystem_kernel.dylib                  0x935c30ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9402a04c _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x94029e19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x94011cca start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xffffffff  ebx: 0x00000000  ecx: 0x000004cc  edx: 0x000004c0
      edi: 0x7bc667b0  esi: 0x000004cc  ebp: 0xbff3c908  esp: 0xbff3c8cc
       ss: 0x00000023  efl: 0x00010286  eip: 0x940135e0   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x000004c0
    Logical CPU: 2
    Binary Images:
       0xc3000 -   0x316ffb  com.apple.DVDPlayer (5.6 - 5500.38.2) <BB9B396B-7E4A-375E-A32F-DDAB4C1B70F5> /Applications/DVD Player.app/Contents/MacOS/DVD Player
      0x3ad000 -   0x3dfff7  com.apple.MediaUI (1.1 - 22) <E00A705C-A40B-342D-9854-313CAA64964F> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
      0x402000 -   0x59eff3  com.apple.dvdplayback (5.6.1 - 5610.4.1) <BA9EC6A6-E25D-30B2-8EC2-08EF90F55493> /System/Library/Frameworks/DVDPlayback.framework/Versions/A/DVDPlayback
      0x777000 -   0x77afff  com.apple.DVDFramework (4.1.2 - 4.1.2) <11569734-EB62-3163-A17C-F7B77BDF8324> /System/Library/PrivateFrameworks/DVD.framework/DVD
      0x790000 -   0x795fff  com.apple.audio.AppleHDAHALPlugIn (2.3.1 - 2.3.1f2) <58BDA15D-2B2D-3E77-BC8C-D14AB1E4AC4E> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x3e00000 -  0x3f4aff7  com.apple.AppleGVAFramework (4.0.27 - 4.0.27) <A821DD12-2544-3EAB-8439-4D17BCEB8460> /System/Library/PrivateFrameworks/AppleGVA.framework/Versions/Current/AppleGVA
    0x3fc1000 -  0x414dff8  GLEngine (8.6.1) <2660B1D4-5783-3BED-8C05-F5A4C5A29715> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x4184000 -  0x42d5ff7  libGLProgrammability.dylib (8.6.1) <E134D5DE-5A89-338A-A938-C7D80F272C9E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x4303000 -  0x4758fff  com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.0.61 - 8.0.0) <B4AA3A13-9470-34AF-AFF6-590C67FA0A6F> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
    0x489e000 -  0x48aaffb  libGPUSupport.dylib (8.6.1) <FB98F9CE-31D0-321C-90FE-87D30294921B> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
    0x48b1000 -  0x48ddffa  GLRendererFloat (8.6.1) <D0348D87-ADBD-302B-95D0-FB3100C219BA> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
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    0x48f5000 -  0x48f7fff  libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
    0x48fb000 -  0x48fcffc  com.apple.driver.AppleIntelHD4000GraphicsGA (8.0.61 - 8.0.0) <99A3EB6E-14AD-324D-AD8A-CE83A27546DD> /System/Library/Extensions/AppleIntelHD4000GraphicsGA.plugin/Contents/MacOS/App leIntelHD4000GraphicsGA
    0x490d000 -  0x490effd  com.apple.ironwoodcore (1.1.1 - 1.1.1) <098CE576-3239-3B41-9141-A5BE6E476C84> /System/Library/PrivateFrameworks/SpeechObjects.framework/Versions/A/Frameworks /DictationServicesCore.framework/DictationServicesCore
    0x4e5a000 -  0x4e5bffd +cl_kernels (???) <AAC56B67-ECCF-46B3-A444-6D7A148C9B69> cl_kernels
    0x4e68000 -  0x4e68ff7 +cl_kernels (???) <57C19439-8E57-40E0-BB20-37482C1C90E8> cl_kernels
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    0x70000000 - 0x7015dff7  com.apple.audio.units.Components (1.8 - 1.8) <2637680C-A07E-3387-BD21-33B04B7C7A95> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fec2000 - 0x8fef4e57  dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
    0x90007000 - 0x9006bfff  com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
    0x90078000 - 0x9010fff7  com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x90110000 - 0x90111fff  liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
    0x90112000 - 0x90116fff  com.apple.IOSurface (86.0.3 - 86.0.3) <E3A4DB0A-1C1A-31E3-A550-5C0E1C874509> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x90117000 - 0x9019cff7  com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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    0x90238000 - 0x9023bffd  libCoreVMClient.dylib (24.4) <C54E8FD0-61EC-3DC8-8631-54288AC66AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
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    0x905b2000 - 0x906ffffb  com.apple.CFNetwork (596.2.3 - 596.2.3) <1221EF86-659B-3136-AB57-0CC6B130CDA2> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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    0x90a71000 - 0x90a75fff  com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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    0x91b71000 - 0x91ba4ff3  com.apple.GSS (3.0 - 2.0) <B1D719C1-B000-3BE3-B747-329D608585DD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
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    0x91bbc000 - 0x91bd9fff  libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
    0x91bda000 - 0x91c07ffb  com.apple.CoreServicesInternal (154.2 - 154.2) <DCCF604B-1DB8-3F09-8122-545E2E7F466D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x91c0a000 - 0x91c9cffb  libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
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    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 367
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=157.4M resident=102.9M(65%) swapped_out_or_unallocated=54.5M(35%)
    Writable regions: Total=116.9M written=6164K(5%) resident=12.6M(11%) swapped_out=0K(0%) unallocated=104.2M(89%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 31.8M
    CG backing stores                  2496K
    CG image                              8K
    CG shared images                    160K
    CoreServices                       1056K
    IOKit                                 8K
    MALLOC                             55.4M
    MALLOC guard page                    48K
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=35                      6048K
    OpenCL                               20K
    Stack                              66.0M
    VM_ALLOCATE                        16.9M
    __DATA                             7072K
    __DATA/__OBJC                       164K
    __IMAGE                             528K
    __LINKEDIT                         33.6M
    __OBJC                             1768K
    __OBJC/__DATA                       252K
    __PAGEZERO                            4K
    __TEXT                            123.8M
    __UNICODE                           544K
    mapped file                        97.7M
    shared memory                       308K
    ===========                      =======
    TOTAL                             445.2M
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    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
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    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
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    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
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