Mac vs PC... Who cares less about the customer?

I am writing to register a complaint for the service I was provided. I purchased an iPhone on September 7, 2009 at my home store in Willowbrook Mall in NJ . On October 1, 2009, my device shutdown completely and would not function at all. My home store, Willowbrook Mall in NJ directed me to the Apple store at Tices Corner, NJ as they would not b able to assist me till 2pm the following day and I need my phone for business.
At the Tices Store, the Mac Genius, Ryan told me that the replacement device (aka service phone) is a new device and Apple as a matter of policy does not provide refurbished or used devices and the service phone was an exact duplicate of the new retial finished product. Clearly, that is not the case as confirmed by several other Apple employees. I was lied to.
On October 2, 2000, my "new" service phone starts restarting on its own and freezes several times. ON researching on the internet I realized that the service device was not a new device but an almost new device. I beleive in getting a new device when I pay for one. I returned to my Home store and asked for a new phone. I was told that they could not do that and was given another service phone.
I then contacted Apple Care to escalate this issue and was told by Lari on Customer Relations that it was Apple policy that they cannot provide me a new phone.
It seems that Apple policy does not care for customer satisfaction. In addition Apple policy does not believe it giving customer what they paid for.

Er.....in answer to your question. Literally.
How can you ask that? Macs are made only by Apple. PCs are made by hundreds and hundreds of vendors. So you would have to compare Apple's customer service to hundreds and hundreds of other company's service.
Also, as a shopper you should make yourself aware of a a vendor's return policy. Apple will only even exchange an item for fourteen days. After that it's a refurb and the time frame is basically at their discretion.
I don't mean to be cold about it, but that's how it is.
In general I think Apple has very good customer service. Knock on wood of course.

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Is the retina display for the new mac book pro worth the extra cost? I'm buying a new mac book pro but not sure about the retina display.

Is the retina display for the new mac book pro worth the extra cost? I'm buying a new mac book pro but not sure about the retina display.

There is a US$10 adapter from old power adapter to new MacBook Pro.
MagSafe to MagSafe 2 Converter
The MagSafe to MagSafe 2 Converter allows you to use the MagSafe connector on your LED Cinema Display, Thunderbolt Display, or MagSafe Power Adapter to charge your MagSafe 2-equipped Mac computer.
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Question about the custom panel language

I have a question about the custom panel language...
The document you provide seems to lack details on some features. Namely the icon and picture widgets. I see from looking at the examples and other vendor's web pages that these features exist, but I don't find any detailed descriptions of them in the documentation. Is there a more complete document describing these and other features...
http://www.adobe.com/products/xmp/custompanel.html
Alternatively, can someone fill me in on the syntax and options for at least the icon and picture widget. For instance, how do you load external icons or pictures...
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Gunar,
It could be interesting to have something like
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Blackberry Help does not care about the customer

Guys first let me tell you that I haven't seen an abysmal customer service like this. Even the people who sell pirated or illegal materials offer better customer service than this. Seriously. I think BB doesn't give a s*** about the customers, the only official method is to ignore the customer it seems.
Originally, my problem was this:
http://forums.crackberry.com/blackberry-passport-f434/random-reboots-unrecognized-sim-urgent-help-ne...
I have contacted BB Help at Twitter over and over and over again but only a bot answers the messages. Look at that. A bot is answering the complaints at the company who calls themselves "elite" and "enterprise" company. Please help me I am going insane. Should I consult a lawyer? I want to use my one year manufacturers warranty but I can't because BB does not offer any help.

I called customer support once. I was more help to myself than they were to me. Lol

Join this post all who are upset about the new update.

Everyone who is upset with the new update ( missing Key Lock, missing contacts, etc. ) please say so here. Maybe if we get enough people to join on ONE post they'll do something about it. I shouldnt have to use a password to actually lock my device. Most phones out on the market today have a simple way of locking the keys. Plus the new software seems to run sluggish and slow.
Just type that you agree, maybe they'll get the idea.
Solved!
Go to Solution.

Additionally, when you set a password on the device you can then have the lock icon on the device. Pressing the K key will lock the device as well.
Without setting the password, then the lock icon lock button on top (see the image below) will do a regular keypad lock, similar to the old removed standby feature. AND, you can press and hold A to lock the keypad. K key will not work when a password is not set.
Pressing and holding the mute button for standby has been removed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Where is that "Comcast Guarantee" and care about the "customer experience"?

Where is your Comcast Guarantee? Empty words, AGAIN? "We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority." "We will always be on time within your 2 hour appointment windowor you’ll receive a $20 credit*.As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20*." "We will resolve routine issues in one visit or you’ll receive a $20* credit.After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20*. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem." "We will treat you and your home with courtesy and respect.Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us." I think your word to the customer is worthless. You obviously don't believe a customer's time is valuable, but the recording claims "we value your time". More empty words. You sent a tech to my house that took my cable box for no reason, and left me with terrible service, and a fake follow up appointment. He would NEVER have taken a box from a man, but a woman alone in her home he's allowed to walk all over. Now,after hours and hours and hours of phone calls, messages to the forum, and more comcast no-show for another follow up appointment, more phone calls and appointments, I am back to where I was BEFORE Comcast sent out a tech - still with the original problem that cannot be solved, but at least I have a signal and a box. No one is stepping up to honor Comcast's guarantee. No one has offered to credit my account for anything. No one has contacted me about my bill. I did try to contact billing, and they don't know anything about what kind of mayhem this tech caused me and Comcast, and they want to tell me about a credit applied to my account when $2 was taken off my bill last month that I have no knowledge of, as if I was given a gift. I asked for a supervisor, and had a terrible connection with her over Comcast's equipment. She hung up on me, wasting another 30 minutes of my time.

Did you register your suite? Did you lose the installer (if downloaded) or the CD's (if purchased)?
If you didn't register, there's not much that you or they can do. Of course you know that when you download an installer, you should save a backup for these situations.
That being said, this forum is for a specific product (Adobe Contribute) and isn't visited by too many folks. If you go to the feedback forum, you may actually find someone that can help.
Feedback forum: http://forums.adobe.com/community/general/adobedotcom_feedback
Good luck.

Adobe Dont Care About The Customer

I purchased Adobe Creative Suite 2 in 2006 and installed it on my PC which no longer works. I asked Adobe for a download link so that I could reinstall but they have told me 3 times that they cannot and will not help. I am currently opening the case in the customer portal only for them to close it a few hours later. I spent something like $2,000 for the software and they tell me they cannot help me. The company is very unhelpful and deserves to be shunned by prospective customers since all they want to after 3 years is sell you an upgrade.

Did you register your suite? Did you lose the installer (if downloaded) or the CD's (if purchased)?
If you didn't register, there's not much that you or they can do. Of course you know that when you download an installer, you should save a backup for these situations.
That being said, this forum is for a specific product (Adobe Contribute) and isn't visited by too many folks. If you go to the feedback forum, you may actually find someone that can help.
Feedback forum: http://forums.adobe.com/community/general/adobedotcom_feedback
Good luck.

Can I complain about the Customer Service here?

I just had a very measured conversation with the Service Repair people, but there were a few things that struck me as utterly ridiculous. So if Lenovo is interested in understanding the customer perspective, I thought it would be a good idea to share.
I bought a IdeaPad s10-3 netbook a little under a year ago. I did extensive shopping around to find a machine that was not only a good deal, but that would be more than the piece of crap netbook that my sister has (she has an HP). I liked the s10-3, and despite the Lenovo reputation for bad customer service and questionable quality for their non-Thinkpads, I bought it.
I absolutely loved it for the 9+ months that I had it. It was good to surf the internet and write e-mails, it had an excellent battery life, it was very portable, and it could handle Microsoft Office. Apparently I loved it to much. I took it too many places. Because despite placing it in a memory foam carrying case when I took it around, I found that the cover (basically the screen) was misaligned when I closed it. One of the plastic hinge covers had broke.
The plastic had broken off the bezel and it was no wonder that the stresses was centered on that piece - there wasn't much else holding the hinge in place. Once that plastic was gone other plastic parts started to snap out of place.
"Okay," I thought," this netbook was fairly cheap, I guess eventually the plastics had to fail." I just thought that less than a year was a pretty short lifetime. I remembered that the warranty covered a year, so I sought to find out if it would be covered and how I could get it fixed. I thought about just gluing the piece back to the bezel and snapping everything back in place. But hey, if it was still under warranty, why not get it professionally fixed?
The first time I called the Support Center, the technician couldn't find my warranty because his system was down. He asked me to see if there was another Serial Number, which there wasn't. He told me he would call me back with the system was up again. He did not.
I called again, armed with the necessary information: Serial Number, Model, Type, Product ID, anything that identified my machine. This time, the technician was able to get my information and I explained the problem. I told him I thought the machine was still under warranty and he told me to send it in. I asked if I could just take it into a local Service Center but he said, no, it had to be sent to their center in Texas. He said they would take care of everything, unless they found that it was the product of abnormal use (i.e. I took a hammer to it).
I sent it in (for ~$20). So, done deal, I thought.
Nope, I got a call a week later. Apparently the hinge is not covered by the warranty. Only hardware is covered. So Lenovo doesn't have to replace or repair the cheap, superficial plastic outsides, but just the expensive, important insides. I had thought that this might be a possibility (despite the fact that the technician said that the warranty covered it), but the part I want replaced was plastic, so how expensive could it be?
Apparently, as much as the machine. Seriously. They wanted to charge me $300 to replace the bezel. I asked if it was that expensive because the LCD screen needed to be replaced. Nope, just the plastic parts. As a customer, it's ridiculous to pay that much to replace superficial, cheap parts. So I told them I wouldn't pay and that they should just send the machine back to me.
I also told them to make sure that they send back the plastic hinge so that I could repair it myself (super glue ftw!). The technician on the phone with me couldn't (or wouldn't) guarantee that they would send the hinge back. She kept asking if I sent it with the machine (I did, and I mentioned so in the letter I sent with the machine) and that she didn't know if the technician working on my machine had kept it. I explained why I wanted the hinge back and asked if there was anything that she could do for me if they didn't send it back. She stammered. I understood that she couldn't personally make sure that the hinge would be in the box with my machine. But really, couldn't she do anything to help me?
So instead of simply gluing the piece back and having a working (with less structural integrity) netbook, I'm already out $20, plus the time it took to call the Center and package and ship the machine, and I might not even be able to repair it myself!
I would have been infinitely better off if I had decided to trust Lenovo's Customer Service reputation and fix it myself. Or if I was simply told in the first place "Lenovo's warranty doesn't cover that."
Let's hope that my brand-new ThinkPad t420s never has to get serviced. Or maybe next time I should just get a MacBook.
Case Number WN378375

Well that settled it. I WILL NO LONGER BE BUYING LENOVO. My dad disapproved of me buying Lenovo over (what he perceived as) superior quality American products, and I disagreed - but not anymore. Some of Lenovo's policies are seriously idiotic.
I just got off the phone with their Repair Center/Customer Service line. I asked for his supervisor, since I was sure that the Support Rep. couldn't do anything for me. After a delay, I finally got to explain why I was calling and ask if there is anything that he could do for me. I told him that a customer has a reasonable expectation that sending in a machine should make the situation better, not worse. He kept saying "Unfortunately, we cannot give out free repairs..." But I wasn't asking for a free repair. I just wanted SOMETHING, ANYTHING other than a pat on the back and a "So sorry, pal" kind of attitude from a company that just screwed up. He said that the only "concession" he could give me was for free shipping of the machine. I asked what he meant, since I had already received the machine back. He explained that if I wanted to send the machine back to get it repaired, and pay the repair fee, Lenovo would pay for the shipping.
Seriously.
Lenovo's "concession" was to ship back the machine so I could pay for the service that I didn't want to pay for in the first place.
He couldn't offer me anything else. I asked if they could send me the missing part I meant a replacement part, but he thought I meant the broken piece I had sent in. He went on to explain that any broken pieces are automatically put in the trash as "scrap." Okay, makes sense that broken parts are useless if they're going to be replaced anyways. Except that mine wasn't. And it is reasonable to assume that some customers will be unwilling to pay for the repairs once they are quoted. You don't see car body shops throwing out bent fenders before their owners give the OK to do the repairs. It's just a stupid, stupid policy. And I said as much. I felt a bit bad for the guy listening to me, because he has no power over Lenovo's policies.
He put me on hold and tried to see if he could send me a replacement part. But nope, apparently the bezel is connected to the LCD cover (even though you can see a break in the plastic and my bezel snaps out of place from the cover) and he can't send me that entire set.
I asked if there was anything else he could do for me to placate my anger. You know, usually a company has some sort of policy to make a customer happier when there is a situation that they can't remedy. Like when I was flying Alaska Airlines for a 1hr flight and it was delayed 3+ hrs because there was a problem with the door - their customer service team gave me a $150 voucher. It doesn't take back the 3hrs I spent angry in an airport, but it makes me feel a little bit better about their company and how they value their customers. The poor guy couldn't do any of that for me.
So I just told him, if he ever had the chance to pass along these words to the higher ups, that the "resolution" to my situation was completely unacceptable. That Lenovo's warranty should be more specific that it only covers the electrical hardware, and that I was led to believe that my problem fell under the warranty. But more importantly, Lenovo's policies were not customer-friendly, and that they had lost a customer.
Put simply, Lenovo's customer service should nurture and grow a loyal customer base. It has done the exact opposite on me.
It just seems like Lenovo doesn't care about the ordinary customer.

Very upset about the customer service

Dear Karalyn Sartor,
I have ordered 3 appliances (in store) on 2/9/2015 and they were all supposed to be delivered on 2/12/2015 (today). Only fridge was delivered on time and the rest of the orders (dishwasher and range) were not. I have called BestBuy 4-5 times today and they did not give me any answer about the order except they’d call me which they never did. And finally tonight, I talked with someone on the phone and she said she will resolve the issue and call me back. After she hang up, I received email from BestBuy that my order ({removed per forum guidelines}) canceled and refund has been issued (which I never asked). And then another email stating that the installation for my "new" order ({removed per forum guidelines}) will be on 2/17. Soon after, I got a call from BestBuy and they said they rescheduled the appointment on 2/17/2015. I told the lady that I would like to talk with a manager about this issue. I explained the issue to the manager. He said, he could provide me the third party vendor's phone number where I can set up a new schedule by myself. I can't express how much I surprised to hear such an amateurish action from a manager of BestBuy. I told him I did not buy the range and dishwasher from them and advised him to call the third-party vendor and arrange a new appointment earlier than 2/17. He said he would call me back tomorrow (2/13/2015) and he’d take care of the situation. I do not know how he is going to handle the situation but here is my suggestion. Why can't a big corporation like BestBuy call his own vendor who is possibly working for ages and tell them to work extra hour to install my two appliances tomorrow earliest possible for the sake of customer satisfaction? Is BestBuy so incompetent doing this very easy thing instead of cancelling my previous order ({removed per forum guidelines}) without me approving it?
Just because I trusted BestBuy trademark, I hauled away my previous appliances yesterday. Now I have no dishwasher and no range in my kitchen. We had to eat outside today as a family and I do not think I can afford doing so till 2/17. I have a pregnant wife and 8-month old daughter I should take care of. I expect BestBuy to take this issue very seriously.
I hope to hear from you (Ms. Sartor) regarding action taken with a satisfactory resolution about my issue as soon as possible. Otherwise, I regret to say that, I will no longer shop from BestBuy and ask for my friends circle to do the same thing as being 5-year loyal customer and having a BestBuy credit card.
Best Regards,

Hello haktansuren,
New appliances are an exciting purchase and always awesome to see them in your home! It's awesome to hear that you had a delivery date only a few days after you ordered them.
I am truly sorry to hear that the only appliance delivered was your refrigerator, which left you without a dishwasher and range with a pregnant wife and young child to feed. I understand that this experience was completely unexpected and may have left you in a financial position you were unprepared for. Using the email address you registered with the forum, I see that we canceled the part of your order for the range and dishwasher and replaced the order, with a delivery date of 2/17/15.
I apologize if this delivery date couldn't be sooner for you and your family. I realize that it may have been frustrating if it seemed we were advising you to reschedule the appointment yourself. Please know that it is always best to have you on the phone with the third party directly to ensure any earlier dates available work for you, preventing any need to reschedule again; however, it certainly seems that we could have handled this interaction better. With that said, generally we are unable to force earlier appointment requests due to already existing appointments.
I am sending you a private message with further information in regards to this order. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

I keep getting drop down messages about updates for my MacBook Pro. These have to do with iphoto, updates that I could care less about. How do I keep these from popping up, with out taking the update. The drop down is very frustrating.

I keep getting drop down reminders about updates to my MacBook Pro. The up dates concern digital camera and iphoto, none of which I want. Is their a way to keep these intermittent drop downs from appearing, or do I have to contend with this interruption until I down load the update?

Where are the drop down reminders appearing? All I get is a number showing up on the App Store dock icon.
You are probably going to have to either update the software or remove it from your computer.

Mac mini "clunk" ... diasappointed about the apple support!

i am very disappointed. so many people have the same "problem". the clunk sound of the hard drive. and some people have also the problem with the little "freeze" some times the clunk appears. there are so many discussions about that on the web. but the apple support alwas says:"we don't know about this problem"
haha ... thats not the way to handle customers.

Do you have a specific technical question relating to this problem? Does your mini suffer from the 'clunk' or the 'clunk with pause'? Have you contacted Apple and reported a fault? Have you taken your mini for repair?
As far as the discussions on this issue that have taken place here, the clunk is generally normal - my mini does it and has done since it was new at the end of January this year. It does it rather less than it used to, or at least rather less noisily - I guess it would be characterized as having changed from a 'clunk' to a 'click'. But my Sony Vaio 505GL also makes the same noise, as does at least one of the 3 drives in my G4. I can't tell if the drive in my IBM desktop does because the infernal system makes so much other noise!
If your mini suffers the 'clunk with pause' issue, then that is not normal and shouldn't be doing it. In that instance, if you call Apple and report the fault and they tell you that they've never heard of it, so what? You have a fault, a warranty and they are responsible for repairing it. You might take the system to an Apple Store first to have a 'genius' look at it - that way there would be two of you who can attest to it's behavior.
As for Apple support - if you have called and feel you have not got the service you deserve, call back, repeat the issue and if you still get an unsatisfactory answer, ask for the call to be escalated to a supervisor, and keep going until you speak to someone who offers you a solution.

Launching Indesign cc 2014 on mac I have an Error speaking about the right access to the preferences folder

My user is an Administrator and I can run all the other apps I use (Ps, Lightroom, Illustrator)
Only Indesign can't start.
I uninstalled it and installed it again. Nothing changed.
I try a translation of the error message:
Can not start Adobe InDesign because you do not have the required permissions to access the permissions folders. Make sure that you have the necessary permissions, then restart Adobe InDesign.

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Who to ask about the Caspian Sea missing from the map in Aperture 3

Hello,
I'm creating a travel / photo book and have noticed that there is no Caspian Sea that shows up on the map of the region where it should be.
Is there anyone to contact at Apple or a way to fix this as it's a major omission?
I'm using Aperture v. 3.2.3
Thanks!

I never noticed it is missing - you are right!
Use the feedback form from the main menu bar:
Aperture > Provide Aperture Feedback
My work-around, when features are missing on the maps in the book, is to paint them onto the map in Photoshop. I print the map page of the book to pdf (Print > PDF > Save to folder as jpeg (or tiff), then edit the map in Photoshop and insert the map into a photo box.

Question about the customized FPGA signal generator.

I connected the AO0 and AO1 ports to the oscilloscope. But I got nothing. What should I do?
Attachments:
Customized FPGA Signal Generator.lvproj ‏2159 KB

Hi CZ_Kevin,
When attaching a project, it might be best to zip the project folder, or attach your VIs, so that we can look at your code. As for the screenshot, it looks like you might be using too many resources on the FPGA but again it is hard to determine without looking at your code.
Since you are using a myRIO, you might get better responses by posting to the Academic Hardware Products forum as this handles many myRIO questions.
Also, there are many pre-built project templates and examples within LabVIEW that might be worth exploring as well as a project guide that includes many tuturials. You can find the latter here.
David C

Complaining about the customer support

I actually have a problem with my phone which I got 8 months ago that the power botton does not work properly and I was asking to get it fixed by apple as it is definitely a manufacturer problem. So I called Chris one of the supervisors and actually he did nothing to me. His offered was to pay 269 $ to get it replaced..
So the question here is that's right. If I am willing to pay 270 $ will I use an Iphone again???? if the power buttom broke after 8 months of usage, what else is going to happen after 2 years of working??!!!
I definitely will never use an Iphone again because they started to save the cost and use some low standard materials.

If you purchased the iPhone new eight months ago, then it will still be under warranty and will be replaced at no charge to you unless the technician determines that there has been damage to the iPhone (such as being dropped). If you bought the iPhone used and it's now out of warranty, then of course you have to pay for service, just as you would with anything else you own that's beyond the included warranty.
As babowa said, Apple except in limited circumstances does not repair iPhones, they replace this. This is common in the electronics industry with devices of this type.
Regards.

Mac vs PC... Who cares less about the customer?

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