Mac Yosemite and BT Netprotect plus

Hi all,
last year I installed Netprotect on Yosemite.
this then caused chaos and I couldn't run the Mac. The status bar got stuck at 1/3rd.
As soon as I removed Net protect no more troubles.
Has this issue now been resolved?
have a greet day all!

No idea but even if it has I would advise against using BTNetprotect/McAfee. It does as you have found, cause problems with some computers.

Similar Messages

Windows7 and BT Netprotect plus

Hi de hi
To cut a very long story short.....
BTNP operating on XP PC detected a Trojan (Very rude adult theme) attempt from a source computer which tried to scan my PC but was blocked. Phew!
Having concerns regarding my kids safety I updated the Microsoft Security Essentials which is/was installed on Laptop. Suprised to find that MSE updates are 8 hours behind us Brits
Uninstalled MSE and restarted Laptop. Got the usual 'not protected warnings'.
Installed BTNP using Firefox (NO add-ons!). Got the "!". Checked and BTNP advised that firewall not enabled and to click fix. Got a "one or more errors" and couldn't fix. Multiple attempts and still the same. Checked Windows firewall and it was still enabled. Switched it off and clicked fix. Still zip. Some time passed and after much head scratching uninstalled BTNP.
Opened IE8 and tried with that. Bingo it only ruddy worked.
Therefore can a mod please look into why Firefox had an issue as it shouldn't of.
ps. You might want to update either of these
Does BT Netprotect Plus work with Windows 7 = no - http://bt.custhelp.com/app/answers/detail/a_id/13238/related/1
Will BT Netprotect Plus work with Windows 7 = yes - http://bt.custhelp.com/app/answers/detail/a_id/12868/related/1
-+-No longer a forum member-+-

Hi DS,
I agree with you "does NP+ work with W7" not the only contradictory FAQ. I've tried NP+ on W7 x64 installed OK and with Firefox, notice the word tried NP+ appears to be a previous version of Macfee's IS suite I suppose what do you expect for free.

Hi I up loaded to Mac Yosemite and my ccs5 quit. Can uninstall and reinstall the program or will it simply not work withyosemite. Thanks Bob

Will cs5 work on Mac Yosemite?

Upgrading Yosemite breaks the CS5 install, so you need to uninstall/reinstall CS5 to fix it.
Update Yosemite to 10.10.1 Then reinstall.
The install sets CS5 back to 12.0.0, so don't forget to run updates.
It should work after that.
Gene
(If my answer worked, mark it as correct.)

Mac Yosemite and CS 3

I upgraded to Yosemite and now my Creative Suites software (Illustrator, Dreamweaver, Photoshop) will not work. I get a licensing error. When I go to the Adobe site, all I see are monthly subscription packages for cloud based software. I don't want that. I just want to own basic software for these programs with no monthly fee—like I always have. Can anyone tell me what version of Adobe CS I can upgrade to that is compatible with Yosemite that isn't a Creative Cloud program? Where do I find it to purchase? The Adobe site is not helpful at all and they don't have any telephone support for this. I have credit card in hand wanting to make a purchase and can’t find what I’m looking for.

http://feedback.photoshop.com/photoshop_family/topics/problems-getting-photoshop-cs3-to-ru n-on-macos-10-10-yosemite
If there are any questions, get back to me.
Gene

Mac Yosemite and Domain Errors

I have a local mobile account setup on my Macbook Air. When I do a reboot my Mac will not login unless I have network access. I get the loading bar of death. Before when on 10.9 I was on the domain and never had an issue. Any ideas how to fix this?

http://feedback.photoshop.com/photoshop_family/topics/problems-getting-photoshop-cs3-to-ru n-on-macos-10-10-yosemite
If there are any questions, get back to me.
Gene

BT Netprotect Plus and Home Network.

I have just upgraded to BT Infinity and BT Netprotect Plus. My old Desktop, with LAN, and my Netbook ,wireless, both run Windows XP and previously had Mcafee Internet Security on both. Prior to the 'upgrade' the home network was fine. Now in lets call it 'Mcafee', Home Networks, My Home Network, the Desktop sees the Netbook as having an 'old' version of Mcafee although it has been uploaded three times, the latest today. This stops me in my tracks trying to get the network working again. BT Help was no help, apart from, offering to charge me to sort out something which was no problem before. Any good ideas out there?
Solved!
Go to Solution.

There's more here - an ageing thread but still applies.
You can click the white star next to this message if you think it was helpful.

BT Netprotect Plus and Bullguard

I've just signed up for BT INfinity which is now installed and working fine. So, now I have an email from BT asking me to ste up BT Netprotect Plus, which I understand comes free with this package.
I already have Bullguard Internet security (with 95 days subscription left). Should I uninstall Bullguard now and install Netprotect Plus, or wait until the Bullguard subscription ends?
And will Netprotect Plus provide the same securities as Bullguard? (It seems to, as far as I can see, including BT's online backup drive as well)
Thanks!

I have read carefully through the replies to your original post Rachel.
It is correct that you should never have two anti-virus security applications installed at the same time and that you should always ensure the one you have is uninstalled before installing a different application. Do not rely on the anti-virus package you are installing to do this for you.
However, I do not agree with one statement made. McAfee is a good solid make of anti-virus software. They provide anti-virus products to the commercial market and have a good product, that is trusted by many people and companies.
I have had Bull Guard installed on my computer and have got 45 days left to run on the free license. It is also a good product, but, as you say, the BT infinity product is provided free, to up to 5 computers in your household I believe, so having at last got round to it, I am uninstalling the Bull Guard product, which is very good, and installing the BT infinity product.
As a last note. If I did not have this free offer from BT, I would be installing and using ClamWin, which is a free product under the GNU General Public License (GPU). This is an excellent product and is always free under this license.
I do not see any point in paying for a product, when there are many good, robust and reliable products available fee-of-charge.
I operated for many years without an anti-virus product and never got infected, becuase I (and my children, of course) am always careful what sites I visit and what things I download. That and a good firewall at the point of entry into your internal network (LAN) are all that is really needed and your BT hub provides a suitable hardware firewall for you protection. Of course, there are better ones and it could be tweaked to make it more secure, but generally, it is the actions of the internet user that causes the vast majority of security and malware problems on a computer.
I am a security, network and Microsoft engineeer of 30 years experience.

BT Netprotect plus home network problem

I am having real problems with my home network when Netprotect plus is installed, which BT have been unable to resolve.
My network consists of two PCs running XP with service pack 3, a Netgear NAS drive, a laptop with Vista and a home hub 2.
All computers have file sharing set up correctly, no computer names are duplicated, all have the same network name set etc. All devices show up on the network but I cannot read or open files on the different PCs and the laptop. The only device that I can open files on is the NAS drive - which clearly does not have NetProtect plus on; the NAS drive cannot however access my PCs for backing up purposes.
We have tried everything; permitted IPs are all set up correctly but even switching off the firewalls in NetProtect plus makes no difference, nor does removing and reinstalling NetProtect plus. If I remove Netprotect plus from a particular PC then other devices on the network can access that PC perfectly normally - indicating that the problem lies with NetProtect plus.
The only solution would seem to be to move to another antivirus/netprotect programme. But if anyone has any other ideas that would be much appreciated.
Ian

A postscript:
In the end I gave up on Netprotect plus and installed Kaspersky on the main PC, leaving Netprotect plus on the rest of the network. Kaspersky works perfectly. The other machines on the network can read and copy files from the machine running Kaspersky, which is what I needed. The reverse operation does not work, ie I cannot open and read files on the machines running Netprotect, but this does not cause me any problems. Incidentally, BT support were unable to sort out the problem!!

Error installing Adobe Download Assistant on Mac Yosemite 10.10

I am trying to install trial of elements 13 on Mac Yosemite and getting the following error while installing the Adobe Download Assistant - This application cannot be installed because the installer has been misconfigured. Please contact the application author for assistance. Please help!

I have the same problem with today´s version of Adobe Flash player on Mac OSX 10.6, and with Safari. It works with Firefox 9.0. The problem has been present for versions of Safari and Flash for over 6 months. I am using a MacBook Pro bought in April 2011.

Netprotect Plus Download issue

Can anyone from BT or other members please help?
Since November 2011 I have been trying to download and install NetProtect Plus via the BT link. Every time I click the link for "BT BB Option 2" customer it fails to download stating the NetProtect Plus is only for BT BB Customers.
I have been a BT BB customer for many years and have had Netprotect Plus previously. Only reason I am looking to download it again is because I have installed a new operating system on my machine, Windows 7.
BT support have been no help whatsoever despite many many email's and phone calls. I am totally frustrated because the Family Protection that is a big reason why I have Bt BB I cannot utilise as I cant download.
Solved!
Go to Solution.

What you guys don't want to do is use the internet without adequate protection. While you are sorting the Netprotect issue, try downloading Microsoft Security Essentials (MSE) for free and run it in conjunction with Windows firewall. Many people also recommend Malwarebytes Anti-Malware (MBAM) to run an occasional scan to supplement MSE.
Once you've had these in place for a while, like me you'll probably wonder why you relied on McAfee in the first place. If you decide to give up on it completely, you should run this clean-up tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507.
You can click the white star next to this message if you think it was helpful.

Mac OS 10.10 Yosemite and HP Printer Support

With the release of the New Mac OS 10.10 Yosemite, HP has provided a list of supported HP Printers, and an FAQ with Yosemite related content.
HP Supported Printers in OS 10.10 Yosemite and FAQ
If you already have an HP Printer installed and working on Mac 10.9 Mavericks, you should have no issues with upgrading to 10.10 Yosemite and still be able to print/scan.
All HP Printers that were previously supported in 10.9 Mavericks, will continue to be supported in 10.10 Yosemite.
If an HP Printer had an Apple in OS driver, it will have a driver for 10.10 Yosemite.
If there was an HP Full Feature Software for your HP Printer in 10.9 Mavericks, then an HP Full Feature Software will be available for 10.10 Yosemite. The amount of time may vary to complete, so please remember to check your specific product page on hp.com in the future to see if an updated HP Full Feature Software is available for 10.10 Yosemite.
Troubleshooting Steps for your HP Printer and Mac OS X 10.10 Yosemite
If your HP Printer is connected to your Network and you are experiencing Communication Issues, and your HP Printer has an Embedded Web Server (EWS) then check the Bonjour Highest Priority Service is set to “9100 Printing”. If this is not your issue, or you are connected via USB, then proceed to “Check Apple for Updates (ASU) listed further down.
Bonjour Highest Priority Service
1. Print a Network Configuration Page from your HP Printer, check hp.com for specific steps for your printer to complete this
NOTE: If your printer does not have an IP address, then you will need to follow Network troubleshooting steps from your HP Printer Product Page.
2. Enter the IP Address of your HP Printer from the Network Configuration Page into Safari or other supported Web Browsers on your Mac
3. Check for a Network tab and click
4. Click on Bonjour on the left side (Click Advanced or Advanced settings if you do not see Bonjour)
5. Locate the “Bonjour Highest Priority Service” drop down and choose “9100 Printing”
6. Click on “Apply” and or “OK” this step may vary – follow prompts to approve changes
If the above steps resolved your issue, you do not have to continue troubleshooting any further. If you are still having issues, please continue to the next steps.
10.10 Yosemite, first off, ensure you have the latest Updates, this includes Apple Updates as well as HP Updates through Apple Software Update (ASU), presently HP Printer Software Update Ver3.0
Check Apple for Updates (ASU)
1. Click on the Apple in the top left menu bar
2. Click on “About This Mac”
3. Click on the “Software Updates…” button
4. Ensure the “Updates” icon is selected, click on “Store” from top menu
5. Click on “Reload Page”
6. Install any HP Updates (Look for the Latest “HP Printer Software Update” by version number)
Note: If you are unable to Print or Scan if this is a multi-function HP Printer, then follow the steps below.
Remove The HP Printer from the Printer Queue
1. Click on System Preferences
2. Click on Printers & Scanners
3. Click your HP Printer to highlight, then click the “-“ symbol below to remove from queue
4. Click the “Delete Printer” button to confirm
Add the HP Printer back into the Printer Queue
1. Click the “+” symbol on the lower left
2. If a drop down listed with printers appears, simply click on “Add Printer or Scanner…”
3. Select your HP Printer or series printer (this depends on the type of connection, USB/Ethernet/Wireless, so choose your HP Printer with the correct connection , IE Bonjour for single function printers, and Bonjour Multifunction for a multifunction printer)
4. After the lower part populate, click on the dropdown for “Use:” and select your HP Printer Series
5. Click on the “Add” button
If the above steps resolved your issue, you do not have to continue troubleshooting any further. If you are still having issues, please continue to the next steps.
Before Continuing, the following steps will remove ALL Printers from Printers & Scanners, you may need your Software/Drivers for those printers to re-install if it is not part of the Apple Software Updates.
Reset Printing System:
1. Open System Preferences
2. Open Printers & Scanners
3. On the left side where printers would be listed, right click and select "Reset printing system..."
4. Click the "Reset" button when asked to confirm
5. Enter your Password and click OK (if prompted)
6. When complete, (notifications may not pop up) you will simply see the blank "Printers & Scanners", simply close
Remove HP/Hewlett-Packard Software:
1. Go to "Finder"
2. Go to "Applications"
3. Locate and open the "Hewlett-Packard" folder
4. If you see an "HP Uninstaller" listed here then run the Uninstaller, if not, then skip to step 8
5. Click on the "Continue" button
6. Enter your Password and click OK (if prompted)
7. When complete, click "Quit"
8. Remove HP or Hewlett-Packard folder (if still listed after uninstall) drag folder to the trash can
9. Right click the Trash Can in the dock, click "Empty" - then confirm to Empty Trash
Repair Disk Permissions
1. Still in Finder, click on Applications
2. Open Utilities folder
3. Double-Click on Disk Utility
4. On the left side, click on the Hard Drive that has 10.10 Yosemite installed on to highlight it
5. Click on the "Repair Disk Permissions" near the lower middle of the window (the amount of time can vary to complete)
6. When Repair is finished, a message near the bottom window "Permissions repair complete”, now you can close Disk Utility
7. Click on the Apple in the left top corner, click on "Restart" to Restart your Mac
Manually Install HP Printer Drivers v3.0
1.This link will take you directly to Apples download for HP Printer Drivers v3.0
2. Click on the "Download" button (remember where your download is if your downloads are not on the dock)
3. Open the "HPPrinterDrviers3.0.dmg"
4. Double-click the "HewlettPackardPrinterDrivers.pkg”
5. Click on the "Continue" button
6. After reading the license agreement, click on the "Continue" button
7. Click on the "Agree" button if you agree
8. Click on the Hard Drive that 10.10 Yosemite is installed on and click Continue
9. Click the "Install" button (this will install the HP Drivers to your Mac)
10. Enter your Password and click the "Install Software" button (if prompted)
11. Click the "Close" button when "The installation was successful." message appears
Add Printer to Print Queue
1. Open System Preferences
2. Open Printers & Scanners
3. Click the "+" symbol
4. Click "Add Printer or Scanner..."
5. Click on "Photosmart Plus B210 series"
6. Click the dropdown for "Use:" and choose "HP Photosmart Plus B210 series"
7. Click on the "Add" button
If these steps did not resolve your issue, you may need to start a new thread with your specific issue, along with Operating System Information, Mac Information, and the HP Printer you are having issues with, along with the type of connection.
Thanks,
Double-U-Dee
Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Hi Omar,
I hope we can help get through this, & Thank You! So since at this point it seems the software did have problems, either from being removed previously or just the combination of a few things, upgrade, install, and uninstall.
If this is the only printer you have, then I suggest the following.
1. Go to System Preferences
2. Go to Printers & Scanners
3. (This step will remove all printers from the print queue) Right click on your printer on the left and choose "Reset Printing System"
4. Close out of Pritners & Scanners and System Preferences
5. Open Finder
6. Click on "Applications" on the left side
7. Move the HP or Hewlett-Packard folder to the Trash
8. Click "Finder" on the top menu by the Apple symbol, click on "Empty Trash" (then click Empty Trash to confirm)
9. Close Finder
10. Find the downloaded Full Feature software "HP-Inkjet-SW-OSX-Mavericks_v12.34.40" and attempt to install again
Note: Step 10 is under the assumption that your printer is still on the wireless network, and the mac is also on that same network.
11. Follow the onscreen instructions, including on the 3rd screen (Customer Install) to CHECK the box for "HP Scan".
12. Continue following instructions to install.
If the Printer was not on the wireless network still, then simply plug the USB cable in before running the installer, and choose to install USB to Wireless. When that install is complete and you have added the Printer Queue for Bonjour, you will then want to remove the printer queue for the USB printer.
Please post back your results. (I hope I answered the questions, if I missed something, please let me know)
Thanks,
Double-U-Dee
Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Got a new Mac that has Yosemite and am now getting an internal error message

I went from OS X Mavericks on my old MacBook Pro to Yosemite on my new MacBook Pro - and now Presenter Express 10 is not working. I see myself on camera and start recording but when I try to play back I get an "internal error" message. Someone else posted on 2/15 they were getting this message but it doesn't seem like it's the same issue - ? I don't even get a chance to select different views - just the yellow shows up before the error message.
The resolution is on the default of 1440 x 900, which is what Presenter's Help page says it should be at.
I have Presenter Express installed and am not using it via a subscription. I did encounter problems with Photoshop with Yosemite and had to install Java 6 plus completely uninstall and reinstall Photoshop to make it work. Am wondering if I need to uninstall and reinstall Presenter Express?
****EDIT*** If I DO have to uninstall and reinstall - I just went to my account page and although all my software purchases and serial numbers are listed I can't click to download anything. I don't see a page where I can do this for Presenter Express (although there is one for other apps). All I can find is a purchase page with the free trial option.
****EDIT***** Just tried playing back a video that was still in Presenter from before I moved to new my Mac and it won't play. "application encounter an internal error"

Thank you for your response Rajeev, yet I have a few concerns about it.
As I said, my screen resolution is what the Presenter Help page says it should be for a MacBook Pro: 1440x900.
1. In addition to the Photoshop problem I had when everything was migrated from my old MacBook Pro running Mavericks to my new one running Yosemite, I also had a problem with Dreamweaver and what was a permissions problem. Is that what is going on here with Presenter 10? Adobe techs refused to talk to me since my versions of both programs were a couple years old.
So I called Apple, as it was clear it was a permissions issue that would not allow me to open up my Dreamweaver files.
To address the permissions problem with Dreamweaver, Apple had me create a new user account with admin rights, and in doing so (although the tech PROMISED it wouldn't happen even though I voiced my concerns about it) ALL my stored passwords were wiped out. They ended up having to give me a big Apple store purchase credit because it took me hours to add all my passwords back in manually - and some I didn't have written down. If I create another new one, I bet the same thing is going to happen.
2. The permissions problem in Dreamweaver was solved by creating a new user account with admin rights. I did not have to do a clean re-install. However, the Photoshop problem required the Java 6 Runtime download from Apple, as well as uninstalling and reinstalling Photoshop. Since I have been in the process of moving and my Creative Suite discs were in a box, I first tried downloading it from Adobe. But when I opened it up and clicked on the install icon, an error message came up that said Apple will not allow downloads to be installed unless they are purchased from the Apple store, or are an from an "approved vendor" (or something like that). I was like, WHAT???? But fortunately I found the box my software was in and reinstalled Photoshop from it.
Naturally my concern is if I download Presenter 10 again (I do not have it on disc) I will get the same Apple error message. I had massive problems with the previous version of Presenter and Adobe techs spent hours and hours with me trying to fix the problem - and actually made some things worse. I finally requested a free copy of Presenter 10 Student edition (I am a full time student) as compensation for all my time, and that is the version I have and is registered with Adobe.

I copied a jpg on icloud drive on my macbook pro. How do i view that jpg on my iphone 6 plus? Macbook Pro is on Yosemite and iphone on 8.1.

I copied a jpg to the icloud drive on my macbook pro. How do i view that jpg on my iphone 6 plus? Macbook Pro is on Yosemite and iphone on 8.1.

Hello Sunil Gubbi,
Thanks for using Apple Support Communities.
From your post I understand that you'd like to know on how to access your files on iCloud Drive. Please take a look at the information below on how to access the files.
You can access your files in iCloud Drive any of these ways:
Using any supported web browser, you can go to iCloud Drive or iWork for iCloud beta at iCloud.com. In iWork for iCloud beta, you can find your Pages, Numbers, and Keynote files.
On your Mac with OS X Yosemite, you can go to iCloud Drive in Finder.
On your PC with Windows 7 or later and iCloud for Windows 4.0, you can go to iCloud Drive in File Explorer.
On your iPhone, iPad, or iPod touch with iOS 8, you can access your files from Apple apps like Pages, Numbers, and Keynote, or any apps that support iCloud Drive.
iCloud Drive FAQ
Take care,
Alex H.

After upgrading to YOSEMITE, I tried to use Airdrop between my iMac and iPhone 6 Plus but they don't recognize each other. It also didn't recognize my iPad. I need help

After upgrading to YOSEMITE, I tried to use Airdrop between my iMac and iPhone 6 Plus but they don't recognize each other. It also didn't recognize my iPad.
Please help!

After upgrading to YOSEMITE, I tried to use Airdrop between my iMac and iPhone 6 Plus but they don't recognize each other. It also didn't recognize my iPad.
Please help!

BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.
I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
I also do a disk clean up at leat once a day.
Darren

Mac Yosemite and BT Netprotect plus

Similar Messages

Maybe you are looking for