MacBook Pro Retina screen cracked on it own while I was watching youtube.

I purchased it on April 2014 from Executive Machines Dhaka, Gulshan Branch. Everything was working fine until 23 feb 2015. While me and my family were watching a youtube video on it, the screen started to crack from upper left side of the side. we all watched how the screen cracked from left to middle to the right.
We all were in shock! In my entire life I have never seen such things. A screen cracked by it self!!! Anyway after that not the 24 feb, I went to dealer as I had free service of one year left. The guys at Executive Machines were shocked as well and said they never seen such things before and they will send the Mac to Singapore to get it checked. So did the paper work and left it with them. 3 weeks later, they notified me that Apple said NO!!
So the fact here is, I didn't drop it nor damaged it in other means. 5 people in the house watched the whole thing live!!! If it was done me then there must have been damage marks, when I mac is fully fresh!!!! the saddest thing when I collected the Mac from Executive machines the screen started having black marks on the upper and lower side of the screen.
This is the most shocking thing that ever happened in Tech using history and I keep wondering who's fault was it!!! Executive Machines received a mac with a mark on the screen and returned me with black marks and ''they said'' Apple said NO!!
I tried to upload photos from 23 feb but something was wrong!!
It would very nice If anybody from Apple contacts me and we can talk about the whole thing.

You are not addressing APple here. We are all just users like yourself.
If you country has Apple store
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Otherwise contact an Apple Authorised Service Provider
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

Similar Messages

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Apple can fix any and all of their computers. Whether it would be charged to you would be the question. Do you have AppleCare?
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MacBook Pro Retina Display - Crack/Pixel explosion?

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I just found out the same thing on my MBPr tonight,acturally i got three this holes two small and one big one, I'm very disappointing, I have been searching and there are many versions of the solutions, some lucky people manage to get replaced, but some people like you didn't convince the genius people for a replacement, have you tried different apple store yet, maybe it depends on the people's mood at the apple store, I'm going to try my luck next Monday, finger crossed, I think i will definitely try different store if i cannot get it replaced, hopefully i will show you my good news. otherwise i will be very sad if i can get it replaced, I'm the Sheldon Cooper(from "bigbang theroy") kind of people, and i will be stare at the point forever and frustrated.

How do i fix Macbook pro retina screen lines?

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Macbook Pro Retina Display Cracked, is it replaceable or Do I have to replace the Whole Laptop?

Hi, I bought a Macbook Pro Retina about two months ago....
And a few days ago I cracked the Display on the Bottom Left Corner (3 inch)...
Now I am getting vertical and Horizontal Lines.....
I called a Apple Premium Reseller they told me I have to repalce the whole **** Laptop... is it real or I can just change the Display assembly only?
If so How much will it cost?

Assuming that it is just the screen that is broken, it should be replaceable, but it will cost a lot. (How much I don't know.) Of course, if you dropped it or something similar, there could be all manner of other damage that you can't see. I dropped my previous MacBook Pro (didn't crack the screen), and when it finally failed, the diagnosis was a damaged logic board, and the total repair cost would have been over $1,000, with no guarantees that other components might not also be damaged. I opted to simply replace the machine rather than pay that much and run the risk of other expensive repairs in the future.

Green tint to Macbook Pro Retina screen.

Hello,
I have a Macbook Pro Retina less than 2 months old, earlier today the screen started to get a green tint on everything. I already attempted adjusting the color profile, which didn't affect the greenness of the screen.
Thoughts?
-Peter.

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So I raise you this question; did you use a microfiber cloth, and are you in a dry-cold or a dry-hot otherwise low humidity climate.
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I found that after doing several power cycles (command+control+p+r+power) the green tint completely disappeared. I also noticed that the cat hair that flies around my house is not sticking to the screen anymore....
Food for thought
FYI purchased NOV/2014

Macbook Pro Retina screen black lines

Hi everyone.
I have had my macbook pro retina since june 2013. I have had two strange experiences with the screen, all of a suddent after the screen went to sleep (on battery) and i turn it on again I get the screen filled with black and gray lines like this
and I cannot restore it to normal without turning it off and on again. I could take a screenshot though.
So I was wondering if you knew what it is due to and what should I do? My laptop is fairly new and I still have warranty.
It was purchased in New York but now I am in Copenhagen, Denmark.
We do not have a proper apple store, but some "Apple stores" which are affiliated with them and they normally ship them to Netherlands for repairing. Should I bring it in and get it fixed? Also I can do that here in DK too even though it was bought in New York right?
Hope someone can help me.

maeishoj wrote:
Should I bring it in and get it fixed? Also I can do that here in DK too even though it was bought in New York right?
Yes. Take it to the store and have it checked out.
Best.

Fall 2013 Macbook Pro Retina screen freezing and crashing

Hello,
lately, I have been experiencing some screen freezes on my Macbook Pro Retina 15''... The screen just freezes, including the mouse pointer and then it doesn't respond to anything. I just have to restart the machine again. This happens sometimes and not every day, but still a few times a week. I just do normal things on my mac while I get this problem.
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What may be causing this issue? Hardware? Software? I also have applecare, but I'm eager to find out what's the problem before I hand it to the apple store.
Thank you very much!
This is the kernel panic log:
Sun Mar 30 04:45:42 2014
panic(cpu 0 caller 0xffffff8011adbe2e): Kernel trap at 0xffffff8011aa3319, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007fff7bee0000, CR3: 0x0000000065fc904e, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff8035100450, RDX: 0x0000000000000821
RSP: 0xffffff81e5a63d20, RBP: 0xffffff81e5a63d50, RSI: 0x0000000026a74e9c, RDI: 0xffffff80184f9800
R8: 0x0000000000000000, R9: 0xffffff81e5a63ed0, R10: 0x00007fff5650aee0, R11: 0x00000000ffffffe5
R12: 0xffffff80184f9800, R13: 0xffffff80164be000, R14: 0x00000000000e0000, R15: 0xffffff80449d7f40
RFL: 0x0000000000010286, RIP: 0xffffff8011aa3319, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00007fff7bee0000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81d3e5bc50 : 0xffffff8011a22fa9
0xffffff81d3e5bcd0 : 0xffffff8011adbe2e
0xffffff81d3e5bea0 : 0xffffff8011af3326
0xffffff81d3e5bec0 : 0xffffff8011aa3319
0xffffff81e5a63d50 : 0xffffff8011a7804e
0xffffff81e5a63f20 : 0xffffff8011adc26c
0xffffff81e5a63fb0 : 0xffffff8011af322b
BSD process name corresponding to current thread: launchdadd
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000011800000
Kernel text base: 0xffffff8011a00000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)
System uptime in nanoseconds: 24365483293442
last loaded kext at 17612576328462: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f9414b000, size 49152)
last unloaded kext at 17672593992681: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f9414b000, size 32768)
loaded kexts:
com.Cycling74.driver.Soundflower
1.5.3
com.apple.filesystems.smbfs
2.0.1
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.filesystems.autofs
3.0
com.apple.driver.X86PlatformShim
1.0.0
com.apple.driver.AGPM
100.14.15
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AppleHDA
2.6.0f1
com.apple.GeForce
8.2.4
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleIntelHD5000Graphics
8.2.4
com.apple.driver.AppleCameraInterface
4.26.0
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleIntelFramebufferAzul
8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleMuxControl
3.4.35
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.driver.AppleUSBCardReader
3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AirPort.Brcm4360
831.21.63
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
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com.apple.security.quarantine
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com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
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com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAcceleratorFamily
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com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.nvidia.driver.NVDAGK100Hal
8.2.4
com.apple.nvidia.driver.NVDAResman
8.2.4
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOAcceleratorFamily2
98.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleGraphicsControl
3.4.35
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IO80211Family
630.35
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.pthread
1
com.apple.kec.corecrypto
1.0
System Profile:
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Looks like a RAM issue.
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

Macbook Pro Retina Late 2013 CPU temperature issues while gaming (99 celsius) Is this normal ?

Hello everyone, this is my first time here. I recently purchased a macbook pro retina late 2013 notebook just over a month ago. It seems to be working just fine. I've installed bootcamp and installed windows 7. I use Speccy for my temperature monitor. I've played DayZ Standalone as well as L4D2. I noticed while playing both games on their lowest settings the CPU temperature consistently stays in the 90 degree celsius range often reaching 99 degrees celsius. I am fairly tech saavy and have a decent knowledge of computers.I bought the ThermaPak Heatshift pad in hopes of cooling it down but to no avail as it only does a great job at cooling everything else. This is my first laptop so I treat it like my baby ! haha I was wondering if these temp readings are normal because I know that even reaching 70 celsius can be somewhat damaging. Thank you for your assistance.
EDIT:
I've attached a screenshot of the temperature for proof

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Can't open Adobe cs5.5 .dmg on a 15inch MacBook Pro Retina screen

Hi there,
Hopefully someone can help.
I recently bought a 15inch retina screen new macbook pro after my old one started to die last week - I bought Adobe cs5.5 a few years ago and I'd really like to be able to install in on the new laptop so I can get on with my work. As there is no disc drive I downloaded the file from Adobe which took many hours and now as soon as I click on it it comes up with this.
I tried to use the disc utility to do something with it but wasn't really sure what I needed to do and buggered up the first download and had to try and get it again. I haven't had this problem with my old laptop - i'd even updated the os to be running the same so I don't know why it's having a problem with the .dmg and as I haven't had the problem before I don't really know what to do. If someone could help me out I'd be super grateful as I do have client work I need to get on with.
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Me thinks you have tried to connect to a shortcut folder and not a genuine folder.
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The horizontal toolbar on the top of the Finder window
The translucent bar which can be anchored on the side or bottom of the screen known as the Dock. These are not true folder locations, but only locations for shortcuts. When you click on a folder for a volume that is not mounted, or is a folder which was deleted it will behave in this fashion. Often if you click on it the right fashion, it will change to a question mark.
In addition if it is an alias to an existing folder that has no contents, it will behave this way from the three shortcut locations.
If you right click instead of the left click a folder, it may think you want to do something to the folder which you can't do. Make sure your mouse button functions properly as a Primary button on Apple menu -> System Preferences -> Keyboard and Mouse.
Also make sure Universal Access is not turned on as it too can cause funny behavior in the mouse click actions, in Apple menu -> System Preferences -> Universal Access.

Macbook Pro Retina Screen Problems

In July 2012, I got a Macbook Pro with Retina display with a one year Apple Care plan.
Within the past few months, shortly after my Apple Care ended, I have had a host of problems with the display. Occasionally during use, the entire scren will kind of blank or static out, and just show a ton of gray stripes and eventually flicker back to normal. Also, there are two tiny divits or chips in the screen. The thing is, there was never anything done to prompt these. One day I just opened it, and the first one was there, and a few months later the second one.
Because these are problems I have read about frequently (not to mention the image burning after I close certain programs that has been going on since I got the computer), even though my Apple Care expired, will Apple still repair or replace this, or am I totally out of luck?
Any help given would be really appreciated!

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.

Firefox window UI is tiny on MacBook Pro retina screen

I have Firefox 33.1.1 installed on a 13" MacBook Pro with retina display, and the UI is always tiny when viewing on the in-buillt retina screen. I often have the MacBook plugged into an additional 27" Dell display and firefox looks fine on this display, but when moving the same window on to the retina screen, it redraws like the attached screenshot. If I don't have the external display plugged in at all, and open Firefox after a restart, the same issue still occurs.
Example screenshot is uploaded here: http://imgur.com/WpCIMGN

There are two things that can be tried:
# Reset the zoom feature from the Firefox Menu (Ctrl+0 (that is a zero) should reset it, )
* To make things bigger, press '''Ctrl''' and '''&#43''' at the same time.
* To make things smaller, press '''Ctrl''' and '''-''' at the same time.
* To reset the size back to normal, press '''Ctrl''' and '''0''' at the same time.
# Do you clear the cache on quit? If so the zoom percentage may not be saved because it is only remembered for the current session.
Also make sure that its not an add on, by starting Firefox in Safe Mode [[Troubleshoot Firefox issues using Safe Mode]]

Macbook Pro Retina Screen Resolution Issues

I have just bought a retina display Macbook Pro (Early 2013) with OS X 10.8.3 Mountain Lion.
Before getting it, I did not realize what an effect it would have on the use of my existing programs, and had I known, I would have thought twice before switching from my non-Retina Macbook Pro. I have never had so many problems with a brand new computer. On my retina screen, programs such as Microsoft Office 2011, Adobe Creative Suite 5 and Acrobat Pro X run with an awful screen resolution and impossibile legibility. The pixelated graphics and image quality hurt my eyes, beyond the fact that I cannot see my lines, images and text properly in order to work with them.
In these programs, the "Open in Low Resolution" button is enabled permanatly and cannot be changed as it's option is ghosted out. I do not know how to make it look better or what to do. I cannot work using this low resolution and this issue has affected my productivity.
<Edited by Host>

nadia_d,
You have a new MBP you have 14 days to return/exchange, 90 days of free phone support, as well as 1 year at the store. Take advantage of this.
Phone 800-692-7753

Macbook pro retina screen flicking problem

I bought this 15 inches Macbook pro back in Nov, 2012. And I have the screen flicking problem in Dec.
The problem is the same here listed on youtube. You can find hundres of them just by searching "retina flicker" on youtube.
http://www.youtube.com/watch?v=Ko6WCqw20ZE
And I did a lot of researches on this. I had also gone to the Apple Store 2 times, one Genius Bar Staff told me this has to be a hardware problem and offer to fix my laptop, others said it might be a software based problem and adviced me to wait for the new system update. I don't have time for a long fixing so I chose waiting. That particular one who told me to wait for the next software update also encourage me to dig deep and tried to find the root cause by myself...and I did. I found my screen flicking problem could caused by cellphone inteference. And It seems that the Wi-Fi antena is also a key component here. If I turn off Wi-Fi completely, the flickering went away.
Some solutions I found online
1. It can caused by Enable Safari webGL. So disable webGL and turn off develop mode
2. Disable displaycard auto switch in Power saving tab
3. Close the lid put the sytem into sleep and re-open the lid
4. stop using Wi-Fi. That's right people, try disable Wi-Fi!! It's the only working solution for me.
5. It could be caused by CDMA cellphones including US Verizon brand cellphones and many others. GSM cellphones are OK. Try to turn off your cellphone or drive to a empty plaza and try to see your laptop still flickering at your car. Turn off your cellphone when You do this.
What doesn't work
Reboot
reinstall OS
go to Apple Store and change Logic Board (Someone reported that after logic board change, the problem came back after a while)
Let me know if you guys have any findings, Thanks!!

I'm sure that you've seen the problem with 'burn-in' and 'ghosting' on some MBP-R machines in threads on this forum. It doesn't seem to be an overwhelming problem, but some have reported it.
Did you buy it from an Apple Store or online? Either way, you need to get tough with Apple. Tell them you need to keep your computer and, when they deliver a replacement to your local Apple Store, you'll bring it in for exchange. That's what they've been doing with most people that have had MBP-R problems - I've never heard of them requesting that you send your computer back before they will exchange. Did you contact your local Apple Store or was this response from an AppleCare phone conversation. If the latter, take it into the Apple Store, explain what you want to do, and I'm sure that they will work with you.
Good luck,
Clinton

MacBook Pro Retina screen cracked on it own while I was watching youtube.

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