MacOS X 10.4: Basic trouble-shooting

Here is a check-list for some basic, unspecific trouble-shooting.
1. Restart the computer
2. Deactivate/Uninstall system haxies and third-party extensions (e.g. ASM, Norton AntiVirus, etc.)
3. Check/fix the filesystem as outlined in this article: Using Disk Utility and fsck for file system maintenance in Mac OS X and Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks
4. Check for at least 5 GB of free space on the boot volume. Mac OS X needs at least that amount in order to run properly.
5. Repair permissions: Go to Applications > Utilities > Disk Utility, choose your HD in the sidebar and click "Repair Permissions"
6. If one specific application gives you a headache, trash it's preference-file (User/Library/Preferences or in case of system "programs"
in Library/Preferences).
7. Create a new user account, and see if the problem persists.
8. Clear system & user caches with either Tiger Cache Cleaner or Cocktail.
9. Unplug all USB- and Firewire devices except original Apple mouse and keyboard.
10. Startup in Safe-mode and see if the problem persists: Starting up in Safe Mode
11. Repair and replace the directory with DiskWarrior or TechTool Pro 4
12. Zap PRAM: How to Reset PRAM and NVRAM
13. Unplug 3rd Party PCI cards.
14. Reinstall the latest combo updater.
15. Check the hard drive for bad blocks (e.g. with Drive 10 or TechTool Pro 4).
16. Take out 3rd party RAM.
17. Run the Apple hardware diagnostic CD.
18. Reset PMU: Resetting Power Management Unit (PMU), Power Mac G4 (AGP Graphics/Gigabit Ethernet): Resetting the PMU on the Logic Board, Resetting PowerBook and iBook Power Management Unit (PMU)
19. Reinstall the system from scratch ( http://discussions.apple.com/thread.jspa?messageID=607614

4. Check for at least 5 GB of free space on the boot volume. Mac OS X needs at least that amount in order to run properly.
Mac OS X 10.4 will work properly with less free space; about 2 or 3GB is enough. I currently have 4.03GB free on my Mac OS X 10.4 system, which is on a 7.3GB partition.
6. If one specific application gives you a headache, trash it's preference-file (User/Library/Preferences or in case of system "programs" in Library/Preferences)
The first path should reference the folder in the Finder's sidebar or choosing Go to Folder from the Finder's Go menu and entering ~/Library/Preferences as the location. A home folder does not need to be in /Users/, and in any case, the file should be left on the desktop temporarily instead of being immediately deleted.
You may also want to mention display issues which are account-specific; these include colors looking washed out, the monitor's colors being inverted, and a black box appearing on random items. These can be turned off from the Universal Access pane of System Preferences.
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Similar Messages

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    [email protected]

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    I just wanted to start a list to help many people out with common problems that can be fixed easily.
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    These following need to be deleted.
    iCAR - An Add-on that posts an Auto response Away message (produces a 1 fps result in a Video chat)
    Virex for Panther - An Anti Virus app avialable to @mac account users (Produces the 1 fsp problem)
    iChatUSBCam for Panther/iChat2.x - A Add-on utility for using iSight or USB cam with iChat2.x (Incompatible with Tiger/iChat 3)
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    But any install should also check these Tiger settings.
    First, UPGRADE to 10.4.2 as this gets past many Connection issues that became apparent with the basic Tiger (10.4) and iChat 3.0 It updates iChat to version 3.0.1
    Check Settings
    Don't be complacent that you have not set anything different.
    There are several new things in Tiger that may trip you up.
    These are worth looking at:
    Mac Firewall. Now includes the ability to Block all UDP traffic in the Advanced button (System Preferences > Sharing >Firewall tab then the Advanced Button).
    Also can now open UDP protocol for ports where as the Panther one only did TCP (Check any old Panther settings you Added to the presets).
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    TCP:- 5190 (this is an As well setting)
    Bonjour:_ 5297, 5298, 5353 on UDP
    TCP:- 5298 (This is an As well setting)
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    QuickTime. This has a change in the name of the Connection Speed tab to Streaming (System Preferences > QuickTime) Check this is set to be equal to your connection speed (the download one if this is faster).
    Date & Time. Not conclusively involved but worth eliminating. Set a Network Server and the correct Time Zone.
    Apple Remote Desktop. If this is active in System Preferences > Sharing > Services tab it causes problems for iChat.
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    There is a table here of the speeds you need:
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    The one you get linked to in the Help menu is wrong.
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    There are several other applications that iChat 3 does not seem to like.
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    emanwine wrote:
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