Mail Connection Doctor is lying

Have been having problems sending messages through a SMTP server, others are ok but this one;
The other servers I tried greets with EHLO, this one old fashioned HELO.
Obviously from the log below, the connection and handshaking completers, even the initial HELO is being sent.
But it just sends QUIT after receiving the 250 response (ok), and lies to me that it could not connect.
I tried this with unencrypted SMTP as well, the same problem.
(SMTP works on the iPad and iPhone with exactly the same settings to the same server)
This has been going on for a while now.
Doesn't Apple have enginners that werent born when the ancient, and simple, SMTP protocol was introduced.
Do you even test your software against Sendmail (8.14.5/8.14.4, or others)?
A junior software developer implements a SMTP cleint in a few days.
OS X 10.8.5, Mail 6.6 (1510)
Gosh.
Connection Doctor says;
INITIATING CONNECTION Sep 28 14:43:02.146 -- host:mail.server.com -- port:465 -- socket:0x0 -- thread:0x7fef443293a0
CONNECTED Sep 28 14:43:02.821 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.server.com -- port:465 -- socket:0x7fef43e71fb0 -- thread:0x7fef443293a0
READ Sep 28 14:43:04.608 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.server.com -- port:465 -- socket:0x7fef43e71fb0 -- thread:0x7fef443293a0
220 mail.server.com ESMTP Sendmail 8.14.5/8.14.4; Sat, 28 Sep 2013 14:43:03 +0200
WROTE Sep 28 14:43:04.660 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.server.com -- port:465 -- socket:0x7fef43e71fb0 -- thread:0x7fef443293a0
HELO [client-ip]
READ Sep 28 14:43:04.738 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.server.com -- port:465 -- socket:0x7fef43e71fb0 -- thread:0x7fef443293a0
250 mail.server.com Hello client-reverse-ns-lookup [client-ip], pleased to meet you
WROTE Sep 28 14:43:04.793 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.server.com -- port:465 -- socket:0x7fef43e71fb0 -- thread:0x7fef443293a0
QUIT

Yes, it is obviously a connection check.
Mail makes the same SMTP prologue when sending, decides that the server isn't up after the successful handshake and marks it bad, refusing to use that server for outgoing messages.

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TS3276 Mail Connection Doctor says: "Could not connect to Apple Server's STMP. As Verizon is my ISP is this the right STMP? If yes, how do I connect to Apple Server

When using Mail Connection Doctor two error messages come up with regards to sending and receiving mail from my @mac.com account.
The first one says that my @mac.com account: "Could not connect to this MobileMe IMAP server." How do I fix this? Is this caused by the way I have set my preferences? Is this related to joing iCloud? Or my ISP Verizon the problem?
The second one says in reference to my Apple Server: "Could not connect to this STMP server. Check your network connection and that you entered the correct information in the Account perferences. Also verify that the server supports SSL. If it does not, deselect the "Use SSL checkbox in the Advanced tabe of Account preferences." This box was not checked. Two days ago these problems did not exist. Again, how do I figure out who to discusses these problems with?
Feedback is most welcome.
Sally

Hello:
This may help....
http://www.apple.com/mobileme/transition.html
Barry

TS3276 Where is the "Mail Connection Doctor" in MacOS 6.8???

Where is the "Mail Connection Doctor" in MacOS 6.8???

macoldone,
Mail>Window>Connection Doctor.
Misread your post, my reply was for Lion Mail.
Message was edited by: Ferd II

Mail Connection Doctor displays mirror accounts

I recently upgraded my DSL service. After the upgrade, I was unable to send mail through Mac Mail. I eventually got my mail up and running (though I'm not even sure how), but while troubleshooting the problem with Mail Connection Doctor, I discovered that I have two "mirror" email accounts. The first lists the account name as my name (which is how I have my email account configured). The second lists the account name as "mail.(me).com," which is my outgoing mail server. I only have one account -- it's a POP account through a hosting company (my own domain). If I open mail / preferences / accounts, I only have one account listed, so I can't simply select the second, superfluous account and delete it. The second account only appears in Mail Connection Doctor -- not in my preferences. I'd like to delete it because I think it may be causing some of my problems, but I can't figure out how to do it. Thoughts?
Thanks in advance.

Txs, Jim, Your suggestion put me in the right direction. Under the preferences, I first set every outoiung mail server to "none" using the pop-up window. After restarting Mail.app, the problem persisted!
Next I edited the outgoing mail server list, *removing* all superfluous mail servers. After restarting again, the Connection Doctor only gave results for the only remaining account (the gmail one): a check for the incoming mail, and a second one for the outgoing mail server.
So, thanks to You, I resolved this problem.
Unfortunately, I had to remove all info of the outgoing mail servers of the disabled mail accounts. Let's hope I can remember them when in the future I slhould have to re-enable them.

Where do you edit the MAIL connection doctor in 10.10.1

Current OS is 10.10.1
Product is MacBookPro3,1
Not able to send from email account (Telus.net) but able to receive.
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failure to send but I cannot find any way to edit the file or remove the duplicate or just plain wrong servers.

Thanks for the help however all that window shows are the Outgoing mail servers being queried. There are two of these outgoing mail servers that are not needed at all. I believe that the two addresses w the red dot in front of them need to be removed from the list of available servers. How do you find the file where these addresses are coming from? When I look in the outgoing mail servers (when editing the servers), the ones with the red dot preceding them are not listed as even being available but when the Con Doc is run, they are obviously loading from somewhere.
Suggestions?
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Mail connection doctor not working on Mavericks

Hi, I recently switched from OS 10.7.5 to Mavericks. I travel alot and often face poor internet connections, and I have come to rely on the connection doctor in Apple Mail. But since I switched to Mavericks, whenever I open the connection doctor, the buttons for the accounts NEVER turn green, even though they are obviously connected, because mail is being sent and received.
Any thoughts on how to fix this?

Hi, I recently switched from OS 10.7.5 to Mavericks. I travel alot and often face poor internet connections, and I have come to rely on the connection doctor in Apple Mail. But since I switched to Mavericks, whenever I open the connection doctor, the buttons for the accounts NEVER turn green, even though they are obviously connected, because mail is being sent and received.
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Yosemite Apple Mail - Troubleshooting - Connection Doctor

hi to all out there,
Apple Mail under Yosemite OS X 10.10 (14A389) can be a pain ...
#1 Connection Doctor :
there is this fine 'OS X Mail: Troubleshooting sending and receiving email messages' here
http://support.apple.com/en-us/ts3276
look at it, the image, the second in particular, next following ''Tip: If you see a spinning gear in Mail or the Mail Connection Doctor, choose Window > Activity to learn what Mail is doing.'
Take a look at the 'Account Name' column.
it looks quite similar on my macs apart from the fact that i detailed, for quite some time and quite some Apple Mail versions in the past, the accounts with -- to me --meaning-ful names, such as 'gbacc1(at)gmail.com', etc.
in apple mail prefs, and sys prefs, i thus could always spot what accounts and providers i employed when using the same entry for 'Description' and 'Email Address' in Apple Mail preferences account tab. (it too had advantages in the past when i did dirty finger jobs by tweaking the mail library, see below)
the apple mail preferences window may read :
#1 Account Type : Google IMAP; Description: gbacc1(at)gmail.com; Email Address: gbacc1(at)gmail.com; Full Name : ....
#1 Account Type : Google IMAP; Description: gb2acc(at)gmail.com; Email Address: gb2acc(at)gmail.com; Full Name : ....
#1 Account Type : Google IMAP; Description: acc3gb(at)gmail.com; Email Address: acc3gb(at)gmail.com; Full Name : ....
the apple mail 'Connection Doctor' window reads
'Status' column /green, or /red dot
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however, if something went wrong, the 'Details' entry may read 'Could not connect to ... checkbox in the Advanced tab of Account preferences.' (and the Status dot = /red)
as can be seen there is nothing to be seen, well, not any detail on which one of the gmail-accounts it is that causes problems
neither the 'Show Logs' nor the 'Show Details' yields any help/detail
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it would help if one could identify, clearly, from the 'Connection Doctor' what account works and which one doesn't. that would be a working doctor, in my books. right now, it looks as if the doctor lacks some skills ...
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that 'Connection Doctor', and the 'Activity Window' do leave me with sort of a placebo-like win-crap info which delivers no info.
mebbe i grew very old and me memory (for that sake, me intellect, to be precise) fades but did we have such in os 6, os 7, or even Tiger and Leo ?
methinks it got worse with SL and beyond ... but then again it may be just me -(
btw. concerning posting & editing pop-up/pop-in : 'You have included content in your post that is not permitted.' is not of great help whence no details on 3vil l3tter-combos are given, methinks ...

another issue not noticed before : tho i have all notifications set OFF, and all automatic 'check for new messages', Apple Mail can't be stopped in (a) sending notifications for some but not all accounts (out of a sudden it started) and when fired up it checks for some (aol accounts) automatically.
no way to turn it off.

Mail connection to mail server

I'm using iMac running Snow Leopard. On Mail application I have 5 e-mail accounts. On some accounts and often get exclamation mark and it will disappear when I run Mail Connection Doctor. After a few minutes, the exclamation mark appears again.
Please advice. Thanks

DougMH wrote:
I'm trying to connect to the smtp mail server run on my web application host (mail.hhraweb.com). I can't seem to get to it anymore on port 25
c:\users\dad>telnet mail.hhraweb.com 25
Connecting To mail.hhraweb.com...Could not open connection to the host, on port
25: Connect failed
My ? is, is Verizon blocking access to other mail servers on port 25?
{edited for privacy}
Yes. http://www.verizon.net/port25
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

TS3276 Mail account set up. Can not receive mail-Everything is green in Connection doctor but when checking activity it shows stop signs. Was able to receive mail until last week then all of a sudden stopped receiving mail but no changes were made.

My mail account has been set up and working to send and receive mail for several months. All of a sudden I can not receive mail. The connection doctor shows all green lights. No changes have been made and nothing has been changed on preferences on IMAP and SMTP. I can send mail. My other accounts all send and receive mail. When you click on activity the list shows stop signs. All accounts show that they are online.

UPDATE:
I deleted all the messages off the server of the offending email address and everything works fine now.

TS3276 Web through this step-by-step, but alas it did not solve the problem. For some reason I can download mail on my Macbook Pro, but no my iMac. Connection Doctor shows all green lights.

Went through this step-by-step, but alas it did not solve the problem. For some reason I can download mail on my Macbook Pro and iPhone, but no my iMac. Connection Doctor shows all green lights. This started today when I was prompted to re-enter incoming mail server passwords. I re-entered passowrds yet again to make sure they were correct. Rebuilt the inBox. Connection Doctor continues to show all green lights, but am still unable to download mail to the inbox. Has anyone else ever run into this problem?

I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.

TS1843 Not receiving apple mail. Connection Doctor says not connected to server. Yet receiving gmail and yahoo mail.

Not receiving apple mail. Checked connection Doctor. Not connected to server, yet receiving gmail and yahoo mail.

No, I have a Mac and my email connects via our pacbell account we've had for years. However, something in the Preferences/Accounts is not correct I am guessing. Also, it asks for the password and if I put it in and click save through general or viewing, it's NOT saving it and still not allowing me to get email. My husband tried reading about this through our AT&T acct and said to change the incoming server to imap.mail.yahoo.com and outgoing smtp.mail.yahoo;[email protected], but now I can't receive or send any email on my Mac. In advanced not sure if it should be Port of 465 or 900 something or other and SSL checked or not. I called AT&T and they want to take over my machine by charging $15/mos for a year to fix this. Ridiculous.
So, everytime prior to yesterday, when my husband messed around with it, I was getting a POP needs password box, typed in my password, but to no avail..Then it Keychain password popped up and assumed it was the same, but there's no way to change or modify it even using the new password my husband set up through AT&T. I am at a complete loss.
I can access mail through yahoo mail and it takes me to AT&T Yahoo Mail, but no contacts are there so needless to say this is a pain.
I appreciate any assistance you can give me so I can get back on my email as I have for 4 years.
Thanks Hackintosh...I look forward to hearing from you....you can use the email above and it will come to me through my yahoo web page....Thanks again and let me know if you need any other information. If you respond on here, I may not get the answer from you as I didn't know you responded until I came on discussions. THanks

HT204053 My connection Doctor says its connecting to I-Cloud but the SMTP sending accounts are not merging correctly! What do I change the settings to to merge my mail.me accounts across to this?

Hello,
Yesterday under sufference I moved across to I-Cloud from my Mobile me accounts.
I had a deadline of 30th June to merge my email accounts or they would of ceased.
In order to remain compatible I also bought the Lion OSX platfrom which was upgraded from Snow Leopard.
I have moved all my .mac and .me accounts across to I-Cloud and the Connection Doctor recognises them to allow email to be downloaded,
but its seems when the SMTP part of the loggin tries to connect its booted off the mail server.
Im know that I have probably not managed to merge across competely to I-Cloud successfully and wondered if any one can please tell me the
setting I need to change under the mail preference account profiles to ensure this will work correctly.
Thanks
Denise

Hi Roger, Thanks for your suggestions. Do you think in fact that I could delete the SMTP part of the mailservers. It appears that they are dedundant as it now says it used Icloud only?
Thanks
Denise

My macbook pro with OS 10.6.7 'mail' program does not send my mail through the IPS wireless, I am connected to. The message is my 'e-mail is rejected by the server'. It has been working until 5 days ago. The connection doctor says I am connected and no lo

My macbook pro with OS 10.6.7 'mail' program does not send my mail through the IPS wireless, I am connected to. The message is my 'e-mail is rejected by the server'. It has been working until 5 days ago. The connection doctor says I am connected and no log in required.
After trying lots I found now in 'Airport Utility is 'unable to detect any airport wireless devises.....'
There is no provider to be seen in airport utility and only 'rescan' is an option with no results...
even so I am connected and can browse the net receive mail etc. and the outgoing 'mail server' is set to the internet provider I am connected to.
Can you enlighten me what can I do I need to use my e-mail program urgently !!!
Thanks for your help

I'm not sure what "IPS wireless" is, but unless you have an Apple Wi-Fi base station (such as a Time Capsule, AirPort Extreme, or AirPort Express), AirPort Utility won't see anything.
You might try defining a new SMTP server to see if that will work any better.
By the way, the subject field for these messages isn't intended to hold a lot of text. Put a short description of your problem in the subject field and save the rest of your message for the body field.

Can send mail but not receive -- connection doctor OK, GetInfo shows msgs

In the last couple of days I stopped receiving email on my Mac in the Mail app, but not my PC. Both access POP3 accounts at the same ISP, different POP3 accounts. All software is patched to latest version using Software Update -- PowerMac G5 Dual, latest OSX version. On the Mac, connection doctor says I'm A-OK (internet connection, POP connection, SMTP connection.) Also, if I do a Get Info on the inbox and show messages on the server, it shows 75 messages on the server. I have not retrieved messages to my knowledge (so I don't think the server thinks I already downloaded them), and the "Messages that have been downloaded to my Mac" pulldown option in Get Info confirms this, by not showing any of the 75 messages in the Show all messages pulldown option. But -- Get Mail does nothing! I have tried rebooting, deleting and recreating the account, etc. Since I can get POP mail for another account at the same ISP on my PC, and I have touched nothing on the Mac, and all the diagnostics show the connection and POP3 chat is working perfectly, this very strange. I do not think I have applied any patches or anything that might screw it up, but who knows.
The only strange thing that might be a clue is the little spinning status indicator next to the InBox label runs for about 30 sec or so before it decides not to do anything -- seems a little long. Any suggestions? Any way to do detailed debugging of the POP3 session to see if the Mac-server conversation is wanked up somehow?
Thanks!
David

For POP accounts, Mail uses a file within the account folder to keep track of which messages have already been downloaded. Deleting it should cause Mail to download everything still on the server as if new. I don't think it'll work in your case, but try it anyway just to be sure:
1. Quit Mail.
2. In the Finder, go to ~/Library/Mail/POP-username@mailserver/.
3. Locate one or two files named MessageUidsAlreadyDownloaded and move them to the Trash. Mail 1.x used MessageUidsAlreadyDownloaded to keep track of which messages had already been downloaded. Mail 2.x uses MessageUidsAlreadyDownloaded2 for the same purpose.
You can use the Account Info window first to remove from the server any messages you don't want to be downloaded again.
You may try creating a new user account in System Preferences > Accounts, set up mail anew there, and see whether the problem happens there as well.
Another thing you may try is using a different method to connect to Internet, if possible. Also, if Preferences > Check for new mail is set to Every minute, changing it to something greater (e.g. Every 5 minutes) might help.
Something that usually works is removing some messages from the server (download them with another mail client first, to avoid losing them). Sometimes, Mail chokes on a message it cannot download, and that prevents it from downloading the rest as well.
Any way to do detailed debugging of the POP3 session to
see if the Mac-server conversation is wanked up somehow?
Detailed debugging no, but looking at the Console could be informative:
1. Open /Applications/Utilities/Console.
2. From the File menu, choose either Open Console Log, or Open System Log, or both, so that the Console application displays the contents of both system.log and console.log.
3. Try to reproduce the problem and look at the bottom of the Console windows for messages that might be written there as a result. They may provide some clues as to what the problem is.

TS3276 My yahoo.co.uk e-mail account has stopped working on my iMac. Connection doctor states that my connections are OK. Help.

My yahoo.co.uk e-mail account has stopped receiving new mail. I have deleted the account and reinstalled but after receiving a few new e-mails it has stopped working again. I cannot delete mail and my 'sent' box is empty. I can access Yahoo mail via the web but would like to continue using Mail. What setting should I use (my son had a look at the problem and may have altered some specs). Connection Doctor indicates I am connected OK. Any suggestions?

well, everything appears to have resolved itself. Let me put this down in case it is of use to other iphone/gmail types.
1. apparently I must have had either a lot of different computers/devices accessing gmail at the same time and it locked me out. As sailman says above, what precisely is locked out is a mystery, but in my case it was my pc/outlook, my apple mail 4.1 and my iphone. Web access worked fine
2. when i ran the https://www.google.com/accounts/DisplayUnlockCaptcha command I had to do it on both my pc and my mac and eventually they came back up. The iphone was last, and took at least 24hours
3. one thing that google doesn't communicate well is that you can sync your contacts and calendar by setting the iphone up via an exchange account, i.e. http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=138740 . Then you need to set up mail separately by adding it as an "other" type of account - i.e http://mail.google.com/support/bin/answer.py?hl=en&answer=77702

Mail Connection Doctor is lying

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