Mail repeatedly asks to trust a certificate unrelated to my account

When mail starts, I am prompted to verify a certificate for an organisation that is not related to ours and that I may be connecting to a server that is pretending to be our own. If I ignore the request (hit cancel), mail loads as normal from our work exchange account. My IT guy says I should delete the certificate from my keychain but I'm unsure what to delete. The path starts with: "AddTrust External CA Root" then there is "UTN-USERFirst-Hardware" followed by "PositiveSSL CA" and then the offending certificate called "thecyclebird.com" which in addition to not being visible in my keychain appears to be a non-existent URL, and in any event completely unrelated to my organisation. I don't understand certificates so any help would be appreciated.

Thanks Linc, I think this has worked. A note for anyone else attempting this: I exported the certificates I thought were out of date, or rogue, all together creating one certificate export file. I accidently scooped up a working certificate in amongst them (& quickly found that I couldn't see my email on one account) and then found that I could not re-import any of the certificates I'd exported & deleted because one was most certainly corrupt. So my recommendation is to export them individually & ensure the export files have different names so you can put them back individually - might also prevent you doing what I did! I was able to recover the certificate still in use from another machine.

Similar Messages

Mail repeatedly asks to verify certificate

Hi
Using Mail 3.6 on 10.5.8
When I send from my .me account I am repeatedly ask to verify the recipient, with an oval connect button.
Can I stop mail from asking me this every time?
AS

To Clarify,
"Mail can't verify the identitiy of "smtp.mail.me.com".
The certificate for this serve was signed by an unknown certifying authority. You might be connecting to a server that is pretending to be "smtp.mail.me.com" which could put your confidential information at risk. Would you like to connect to the server anyway?
I get three balloons to chose from, show certificate, cancel, and connect.

Mail repeatedly asks me to enter password

Every time my sysem checks for new mail it asks me to enter the password. As far as I can tell all the information is correct in account setup. This is very tiresome. what's the fix??

Until recently (last couple of weeks), everything wasworking fine on my MacBook Pro (2.66 GHz Intel Core i7). I’m running OS X Lion10.7.1. Now, Mail intermittently (though annoyingly frequently) throws up thefollowing dialogue box:
Enter password for account “Yahoo!”
The Yahoo! POP server “plus.pop.mail.yahoo.com” rejected thepassword for user “account name”
Enter your password again or cancel.
Remember this password in my keychain.
Completing the information requested and checking the boxfor the password to be remembered isn’t solving the issue.
I’ve reviewed my Keychain and Mail settings and all appearsto be fine. I’m a Comcast customer. I’ve reviewed postings and suggestedremedies, but haven’t gone as far as deleting the offending Yahoo! account andsetting it up again (I’m scared of losing emails, don’t quite understand theexport function to archive emails, and don’t get what setting it up again woulddo anyway). Has anyone found a solution to this issue? Or should I do theexport, delete the account in Mail, and set it up again?
Please help! Thanks.

HT5868 My iPhone and iPad repeatedly ask to trust my computer and when I do or don't iTunes doesn't see my devices.

Need help with this one. I tried repairing iTunes on my computer and then uninstalling and reinstalling it, neither work. I did recently put a registry cleaner on my computer, could this be the problem?

Not sure what computer operating system you are using, since you do not indicate that information in your post. With that in mind, here are the support documents for both regarding phone not recognized in iTunes.
OS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for OS X

Mail keeps asking for password even though I checked "add password to ..."

keychain"
This started happen a few days ago. Every few minutes when it checks my main mail account, the password box pops up. I searched on here, saw recommendation for running Keychain FirstAid. Ran it and it gave me this error message:
"Repair started
Checking keychain configuration for user (user ID=501)
Home directory is /Users/user
Checked login keychain
User differs on ~/Library/Preferences/com.apple.security.plist, should be 501, owner is 0
Owner not corrected on ~/Library/Preferences/com.apple.security.plist, reason: No such file or directory
Checked default keychain
Checked keychain search list
Checked contents of ~/Library/Keychains/login.keychain
Checked contents of /Library/Keychains/FileVaultMaster.keychain
Warning: some problems were not fixed
Repair failed"
How do I fix this problem? l have several mailboxes for different accounts and I have seen this happen occassionally with them as well.

Of course you only had read access to that file. That’s precisely what I said and why I suggested to do File > Get Info (⌘I) on com.apple.security.plist, to fix that problem by changing the Owner in the Ownership & Permissions > Details section, which was wrong and the cause of the problem...
Anyway, the file should be re-created when needed, so I wouldn’t worry about that. Actually, opening Keychain Access and running Keychain First Aid again may cause the file to be re-created.
The thing is, do you still have the problem of Mail repeatedly asking for the password? If Keychain First Aid doesn’t report any problems now, you may try removing the password entry from the keychain and letting Mail create it again the next time it asks for it.
Note, however, that Mail often doesn’t correctly report what the problem really is. If Mail can connect to the server but cannot log into your mail account for some reason, it’ll ask for your password regardless of whether that’s really the problem or not. Don’t keep entering the password every time, because that’s not the problem (click Cancel instead, and take the account back online afterwards).
Some ISPs refuse connection attempts if they are too frequent, for example, or limit the number of simultaneous connections that are allowed from the same IP address, or there may be too many messages on the server and Mail times out before the server responds, or there might be a problem with the network, or there might be a problem with the server...
Go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Try also turning OFF all the network port configurations except the one needed to connect to Internet and see whether that helps — if it doesn’t, turn ON again the ones you want enabled.
What’s the time interval chosen in Mail > Preferences > General > Check for New Mail? If it’s set to Every minute, try changing it to Every 5 minutes.
Try using a different method to connect to Internet, if possible, or connecting the computer to Internet as directly as possible, i.e. bypassing any routers that might be present, using an ethernet cable instead of wireless, etc., and see whether that makes a difference.
You may also want to check with the provider of this account in case they’ve made some changes recently that could have a bearing on this.

Mail - Constantly asking me to verify server certificate

Hey guys, I'm new here. Hope everybody's well and hopefully somebody can help me!
I've recently bought a domain name and have created a couple of email addresses. I set them up through Mail and they were fine for the last couple days, until now..
I keep getting asked to verify my mail server certificate? I've already clicked "always trust" a fair few times, it prompts me to enter my administrator password and then seems to work. Only recently it's been asking me for this password twice.. as in, I'll enter it, and then it will ask for it agian INSTANTLY, as though I'd entered it wrong or something.
Here's a screenshot of my problem:
http://img179.imageshack.us/img179/9245/picture6xv1.png
It's becoming very frustrating, and everytime I quit Mail and relaunch it asks me to verify the certificate again.
Is this a Leopard problem? Or something to do with my hosts?
Any help is really appreciated.
Thanks
Felix

I had this problem. I solved it by making two separate self-signed certficates on my server. (It used to have only one.) Then I assigned one vertificate to SSL for SMTP and one to SSL IMAP/POP.
Mail.app now remembers to trust these certificates now, simply by clicking "Always Trust" (whatever it was) as one expects one should. Once when first receiving email, and then one more time for sending email (for the SMTP).
My Mail.app is configured to send and reveice through the same server but receive from mail.myserver.com and send to smtp.myserver.com.
It doesn't seem to matter what I called the certficates. I just names them "MyCompany Mail" and "MyCompany SMTP", and assigned them to POP/IMAP and SMTP.
It actually made sense that Mail.app would forget my trust setting for the certificate for mail.mycompany.com when I later trusted the same certificate for smtp.mycompany.com.
Maybe this helps some of you!

For an existing security certificate, Thunderbird repeatedly asks for a permanent exception.

Starting yesterday, Thunderbird has started to repeatedly ask for an exception for a security certificate from an e-mail account I have had for over a year. Each time I click the Confirm Security Exception and the permanently store this exception field is checked.
I checked with the owner of the service and no changes have been made to their certificate.
I suspect that this is a bug in the current version, 31.5.0 I believe that this update was installed the day before this started happening.
Please fix asap.
Thanks

I have done this about 40 times now... Thunderbird accepts the exception once. Retrieves the e-mail. Next time it checks it says the certificate is missing a name and asks if I want to make an exception.
This started 3 days ago just after updating to the current version of Thunderbird.
I have been using this account/mail server for over a year. Probably had to put the exception in on the first connection. Haven't needed it since.
So the question is why isn't Thunderbird retaining the permanent exception for this server? I suspect a new bug. Please report and fix ASAP.

Not able to open mail from my mac, gmail repeatedly asking for password. but using same password able to open gmail on safari

not able to open mail from my mac, gmail repeatedly asking for password. but using same password able to open gmail on safari

okay well they got me to take out some .plist files to see if that would help it didn't. I'm not sure what ones that they deleted for my self maybe someone here would be abel to tell you what ones to take out but didn't work the one that came close to working was this going into keychain and deleting the account(s) then reading them again.
if you are to do this please back up first with Time Machine. You can do this with a usb drive.
Okay so go back to where you had internet accounts and make sure mail is shut. click the - on the account your having problems with then quit system preferences.
Okay so then press cmd and space bar at the same time then type 'keychain access' into the search then click on 'keychain access'
once it is open go to the top of the window and put your email address that you are having problems with.
once you have put in your full email, have a look at what comes up i deleted things in the kind colome with 'internet password' and anything with under name that had smtp.gmail.com or imap.gmail.com so it would look like this, map.gmail.com - internet password.
right click and delete them. make sure not to touch any other files that dont say them things on them.
Once you have done this quit keychain access and then restart the computer, once the computer is restarted go back to system preferences and internet accounts and re-add the account.
Hope this helps. if something is not clear just ask.

HT5868 Update software for the Mac and now my phone keeps asking the Trust Computer question. I tap trust and nothing. It asks me repeatedly

My phone will not allow me to connect to my computer. It asks me repeatedly if I "trust" the computer and I tap trust each time; and nothing. I did upgrade the computer to Snow Leopard yesterday and was able to connect the Ipad mini, but not the phone.

I finally was able to solve my problem. I'm not sure why it happened but after updating my iPad to the most recent iOS, it works just fine. I had iOS 8 before, but it was the first release, not the update. I have the latest iTunes on my computer so maybe they weren't compatible. Anyway, if anyone else is having this problem, make sure everything is up to date.

Iphone repeatedly asks "trust this computer?" when connected to pc

Whenever I connect my iPhone 5 to my work PC in order to charge it, it repeatedly asks the question "Trust this computer?" to the point of extreme annoyance. I always hit "trust", and it just keeps on asking. Is there any way I can make this go away?
Thanks.

It appears that my problem was my lightning to usb cable. Using a different cable on my work PC, I'm not seeing this problem.

Mail App repeatedly asks for password

Mail App asks for password for Yahoo mail several times a day.
What can you do about it ?

No sign of disobeyance from her till now. But
you never know if the sun will shine tomorrow too.
Nothing is sure in our world.
Arthur is the man who has occult knowledge.
Where did he take that knowledge from ?

In attempts to reconcile with the recent updates to Apple products/iTunes accounts, I have changed my password and settings on all of my Apple devices. Still, all of them repeatedly ask me to sign in, and sign in again, to my AppleID.

I have a Macbook (2011), an iPad 3, and an iPhone 5. My son also has an iPhone 4, which logs in under my AppleID. I spent my entire day off yesterday trying to reconcile the issues with our devices. I had not used my Macbook for a couple of weeks, as I had had to replace my charger for the fifth time in three and a half years-different story for a different time (My last Macbook's supposedly inferior charger lasted the duration of my ownership of it and then some, by the way.). Anyway, my Macbook repeatedly asked me to log in, alternately, to my iCloud and then my FaceTime. No sooner would I enter my password for iCloud than it would ask for my Facetime password; I entered the password for Facetime, and the iCloud password would be requested, so on. The text boxes would not go away. Other programs' windows would not open in front of them. I searched here and other forums, having moved a FaceTime password request to the far right of my screen & minimizing my Safari window, so as to fully see my search results. I turned my Mail off and on, no luck. I logged out of iCloud completely, to no avail. Finally, I changed my AppleID password. This seemed to work...for my Macbook. It no longer asks me for my passwords. Now, however, I cannot even update apps on my iPad, despite the fact that I have logged out of and back into my iCloud on my iPad. This is NOT why have staunchly defended my choice to use strictly Apple products for the last decade. I feel like a Windows user. I was going to upgrade to the iPhone 6 Plus when my current contract is up in a couple of months, but if this is the future of Apple....
Anyway, if anyone has answers or a solution, I would greatly appreciate the guidance. So disappointed in Apple right now.

Go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with your new credentials. If all you did was modify your existing ID rather than creating and entirely new ID, you can choose Delete from My iPhone when prompted. Your data will still be in iCloud and will download to your phone when you sign back in.

Add Files java applet does not trust our certificate

We have installed Novell Filr and it is working great except for one issue. The java applet that runs when the Add Files button is clicked does not trust our certificate authority. We purchased and installed a SSL certificate, and both IE and Firefox accept it (before installing, we got a certificate warning every time we went to Filr).
The certificate authority is Starfield Secure Certificate Authority, and we use certificates from them for our websites and mail servers, so I do not understand why this applet and/or Java do not.
Is there any way to stop the scary warning message our users get. FYI - this happens the first time the Add Files button is clicked in each session.
Paul Rebmann

Originally Posted by jmarton
na paul wrote:
>
> We have installed Novell Filr and it is working great except for one
> issue. The java applet that runs when the Add Files button is clicked
> does not trust our certificate authority. We purchased and installed
> a SSL certificate, and both IE and Firefox accept it (before
> installing, we got a certificate warning every time we went to Filr).
>
> The certificate authority is Starfield Secure Certificate Authority,
> and we use certificates from them for our websites and mail servers,
> so I do not understand why this applet and/or Java do not.
>
> Is there any way to stop the scary warning message our users get.
> FYI - this happens the first time the Add Files button is clicked in
> each session.
That sounds a little different than what this was designed to fix, but
by any chance have you installed the updated Java applets on the Filr
appliance?
http://download.novell.com/Download?...d=zRrgEN6Kvxo~
Your world is on the move. http://www.novell.com/mobility/
BrainShare 2014 is coming. http://www.novell.com/brainshare/
Hi Paul
Whatever you do it will not work properly especially when some of the users try to use "edit in place". Save yourself the headache and install trusted certificate (primary and intermediate) then even Java will work ok.

I've paid for and activated the cloud software I need, yet I am repeated asked to "Activate or start my trail software"

I've paid for and activate adobe cloud services. Yet I am repeatedly asked to activate or start my trail software.
This is getting extremely annoying, especially in combination with having to repeatedly sign in for software updates.
I don't want to have to sign into my account everytime I need to use photoshop, illustrator, on indesign!
I also feel like I should not have to sign in for software updates. I only work on one computer.
I want my software updates to take care of themselves, beside security pop ups asking me to grant Adobe software permission to make changes on my computer.
I most especially don't want to be asked every time I use the software if i want to "activate" or start a trial of the software! Besides the annoying time suck, it makes me feel like I am not a valued customer, if every time I use my software it can't remember if I paid for it or previously activated it.

Inarinainari please reinstall the Adobe Application Manager by utilizing the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html. The Adobe Application Manager has been rolled into the Creative Cloud Desktop application which is why the referenced document refers to the Creative Cloud Desktop application as opposed to the Adobe Application Manager. Since you are running Mac OS 10.6.8 it is not possible for you to run this later version.

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
Have you tried deletting the plists for MAS?
This page might help you out...
http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
Let me know how you get on?
Thanks.

Mail repeatedly asks to trust a certificate unrelated to my account

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