Mailbox structure (in Finder)

I wonder if someone who has Tiger Mail working as it should could post an example of what the contents of the Mailboxes folder in Home > Library > Mail should look like?
I think there is something amiss with mine which is preventing some rules from working consistently. Some of my 'On My Mac' folders appear twice, once with .mbox at the end of their name (these contain only an info.plist file), and then again without .mbox at the end (these contain nested folders).
I do hope I've made it clear what I need to know. I'm also wondering if, to clear up the problem, there's some way I could save all the emails I have somewhere, then clear Mail completely and get it to set itself up from scratch.
With thanks for any help.

Although, as you mention Panther, I wonder if my problems have stemmed from the fact that I imported mail to Tiger from Panther as 'OSX' - and later read that this should have been 'Other'.
There could be issues with importing, but even more likely if upgraded at the time of installing Tiger -- explain the sequence of when importing. Basically, the "Other" is needed when "OSX" returns an error no valid mailbox, and not to more correctly import one which "OSX" will work with.
Because your mailboxes, or at least some of them, originated in Panther, I want you to read the article at the link below, and then get back to me with some observations, before attempting any changes:
http://docs.info.apple.com/article.html?artnum=301315
This issue of leftover files applies not only to mailbox you have previously created (which are in the Mailboxes folder the article mentioned) but can also apply to those mailboxes in account folders created prior to the upgrade to Tiger.
Also, please report the size of each file or folder. Do not, however, try to list the files that are within the folder named Messages, that is found in each and every mailbox.
The path to the Mail folder is Home/Library/Mail -- within the Mail folder are one or more account folders and the Mailboxes folder.
If you click on my name to the left, and look in the bio line of the resulting Profile, you will find my email address. Please read, and make all examinations suggest by the material above, before posting back and/or emailing me.
Ernie

Similar Messages

How to duplicate a personal mailbox structure in Mail

I'm posting this because there may be someone else who wanted to do this but couldn't figure out a way to do it.
Ever wondered if there was a relatively easy way to duplicate a Personal Mailbox structure without creating every individual folder again? I keep my mail grouped by year and at the start of each new year I replicate the personal mailbox structure ready for the next year. For example in my "2012 Mail" folder I have categories like Apple, Business, Family, Friends, Goverment.... etc and many of them have sub folders to further categorise. I move messages from my inbox to those folders once I have dealt with them.
So now I wanted to create a duplicate strucutre for 2013. There isn't a method in Mail to allow you to copy the folder structure. If there was, I wouldn't be writing this.
If you have folders which define a category that covers mulitple years then you are probably not interested in this.
Caution: You need to be confident with ferreting around folder structures and the way Mail works. If you are not confident or this is all gobbledegook to you then don't attempt this. Although I have listed the steps as carefully as possible, I take no responsibility if you mess it up.
To begin with I copied the folder /users/<home>/Library/Mail/V2/Mailboxes/2012 Mail.mbox to the desktop. (The <home> folder is the one on the left of your Finder window denoted by the "House" icon.) Took a while becasue there was a lot of mail.
The next thing to do was to go through each of the folders and subfolders and remove the data (mail messages) thus leaving just the "shell" or structure. The message data uder each subfolder is nested in a folder that has a very long alphanumeric name. The folder might look a bit like this which is what one of mine looked like 5F7900ED-92AF-4459-B261-921142309EFE. Drag it to the Trash or Right click and select "Move to Trash". There was a lot of deleting to do but it took only a few minutes.
Once I had my structure created and I had emptied the trash, I renamed the folder to "2013 Mail.mbox" and copied it back to my /users/<home>/Library/Mail/V2/Mailboxes folder.
At this point I closed Mail becasue I wanted Mal to pick up the new folder and make it visible in my Personal folder list
Next I had to make a hidden file visible so that I could remove it before I started Mail again. If you simply run Mail expecting to see the new structure appear in your folder list.... you wont.
To make that hidden file visible I needed to fire up Terminal and enter the following commands (copy them and paste them in your terminal window)
     defaults write com.apple.finder AppleShowAllFiles TRUE
     killall Finder
The first command flags hidden files to be visible and the second command restarts Finder so that they can now be seen.
Back to folder /users/<home>/Library/Mail/V2/Mailboxes and now I could see a file named .mboxCache.plist (It is kind of greyed out to signify that it is a hidden file.) I moved it to the Desktop.
I restarted Mail and a new folder appeared which had a very long name /Users/<home>/Library/Mail/V2/Mailboxes/2013 Mail.mbox so I renamed it to 2013 Mail.
Now to go back to Terminal and make the hidden files "hidden" again. Type the following commands (or copy and paste them into your Terminal window)
     defaults write com.apple.finder AppleShowAllFiles FALSE
     killall Finder
Job done.
Hope that helps someone.
Chris

is there another way? or is it just not possible?
gr
Joeri

Replicating a yearly mailbox structure into a new year

I have a mailbox structure that is based on a calendar year and within the year is a structure of folders (and nested folders) categorizing my messages. In other words under the category "ON MY MAC" I have a "2007 Mail" folder (which numerous nested folders) and a "2008 Mail" folder (again with nested folders). In past years I have manually replicated the structure into the New Year which is extremely time consuming.
In order to create the structure for the next year quickly, would it be possible to create a new folder in .../Library/Mail/Mailboxes/ called say, "2009 Mail" and then copy the contents from "2008 Mail" into it, then import the "2009 Mail" folder after which I could manually remove all the 2008 messages.
Sound crazy? Maybe!! .....but will it work?

Hi,
Is there any error message when
it fails to be moved? Any error event log in the Application log?
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Search/Smart/Spotlight Mailboxes Won't Find URLs in HTML?!

For example, I want to find all the emails in a very large mailbox +(or all of them)+ containing a certain URL somewhere within them.
Dozens of emails contain links with the URL of interest, but when I search for something like:
http://www.domain.com or even www.domain.com
I get zero results even though I search in *Entire Message*. If I leave off the 'www.' and '.com' the search is not specific enough.
If I create a "Smart Mailbox" it likewise comes up empty, though I set it to *Contains Messages that match Any of the following conditions:* and the condition to *_Entire Message_ Contains* *{URL I want}*.
Searching with Spotlight doesn't find emails containing URLs either.
Am I overlooking something?

Start with http://www.pinkmutant.com/articles/Leopard/leospot.html
http://www.pinkmutant.com/articles/finder.html and
http://www.thexlab.com/faqs/stopspotlightindex.html

HOW CAN I SEE THE ENTIRE STRUCTURE WITH FINDER?

Hi Folks,
I need an help. How can I see everything in my hdd, the exact content of it, using Finder and not an 'easy view'? For example, in the hdd root there are folders like 'tmp', 'var', 'usr' and so on but I can't see them from Finder just using the command prompt. How can I do?
Thanks in advance.
LS

Open the AppleScript Editor in the /Applications/Utilities/ folder and run the following:
tell app "Finder" to quit
do shell script "defaults write com.apple.finder AppleShowAllFiles 1"
delay 2
tell app "Finder" to run
This script will not allow you to access anything which is set not to be readable by your user account. The /dev/ folder on the startup disk is hardcoded to be hidden to the GUI and cannot be revealed in the Finder by this or any other method. To turn it off, replace the 1 with a 0.
(53705)

Create an image / map of folder structure in Finder

Hi there,
I am reorganizing some data that I want to make available for others later on. In order to facilitate the transition for them it would be extremly helpful if I could create a map of the folder structure. I am thinking of something like a mindmap which shows a folder and then each subfolder underneath it. It doesn't need to show the actual files within those folders.
Is there any way to have something like that created automatically? Or maybe some software (freeware would be best of course).
Thanks a lot,
Sebastian

Duplicate post: http://forums.adobe.com/thread/1338701?tstart=0

Mailboxes Visable In Finder - But No Longer In Mail (IMAP)

I had a client whom deleted a couple folders (empty and seemingly useless: Deleted Messages and Sent as well as RSS) and as a result, her major IMAP folder containing many other folders was dropped from the left window pane in Mail. HOWEVER, upon peeking into the ~/Libary/Mail, we see the IMAP folder with all the interior folders and messages. In fact, if one does a search in Mail, for a message that would theoretically be in that IMAP folder, it finds and just fine.
My question is, how does she get that main IMAP folder back to the left window pane in Mail? I've tried syncing with the IMAP server (which still has all the folders she lost) but to no avail...
Thanks in advance.

Hi Kyle,
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

Where is a mailbox "on my mac" in the finder so I can copy

Running OS 10.6.8 with Mail program on a Mac Mini. On that computer we have a mailbox "On My Mac" in the mail program with old emails going back to 2007, which we want to move and put on a newer laptop (also running 10.6.8).
1. Where is this folder/mailbox in the finder? I would want to copy it to a USB thumb drive to put in the appropriate location on the newer laptop.
Any other suggestions related to my question and plan of action is greatly appreciated.
Thanks.

Make a new folder with a different name (xxxname2.mbox) and put it all in the new folder, keeping the same structure as you have now. I would try to just move within it all into the new folder. Then make a new mail box in mail and drag it in there. this will be a archive type of thing. Do a back up on this first. Then you should probably create a new mailbox (different name) moving forward.
As I mentioned before, I have always had multiple mail boxes for different customers, uses,... to help organize things, but this should work, as long as the names are different.
The file is larger because (if I understand you) it contains the attachments, with the messages)
Try putting it on a USB and see that you can open it all.
Now you know where to find where your mail is.

Aperture projects not available to Finder - way to match Finder to Project structure?

Just transitioning from the dark side (PC) ... and don't fully understand this relationship. I have all images organized in projects and want to have same folder structure in Finder. Way to get there from here?

No, there is not.
Aperture is an image-manager. Finder is a file manager. Images are not files. Image containers are not file containers.
This is an important -- and difficult -- hurdle for users to clear in order to make the most of Aperture.
Read my short intro to Aperture. It describes a little bit of this difference.
You have files made by your camera. You import them into Aperture. Aperture stores these files where you tell it to (or in the Library by default). It never alters them (unless you tell it to). And it creates an Image. You develop your Images (make adjustments, in Aperture-speak), you add metadata, you create whatever organizational structures you want (Aperture excels at this) ... and then, when you need a _file_ to share with another person or to use in another program, you export your Image(s). Export means "Make me image-format files from these selected Images". And then you have files that show in your file manager, which in OS X is the Finder.
Between import and export, you don't have to worry about file management at all -- except to make sure you backup your Aperture Library and any Originals (the name Aperture gives to the file you import after you import them) that are stored outside your Library (Aperture calls these "Referenced Originals").
HTH.
--Kirby.

IPhoto and finder file structure

Hi everyone,
How can I make iPhoto use the file structure of Finder?
I understand the concept of "rolls" and the download from your camera is a new roll and these end up in your originals folder as well.
So in the course of a vacation I could have been in 5 cities and want to create albums of these. Is there a way to make the album show in finder? I tried to make a folder but you can't drag pictures into a folder. At least I couldn't.
I'm just trying to simplify life a little when I'm not using iPhoto and need a picture. Hope there is a setting to save stuff in folders outside if iPhoto.

RonsMac:
First, delete the iPhoto preference file, com.apple.iPhoto.plist, that's in your User/Library/Preferences folder. If that doesn't help the try the following:
NOTE: When you use BatChmod there's no indication of the process working after you enter your admin password except when it's done you get hit up for a donaton. Those settings I suggested can also be applied to your User (home) folder. I've done it several times. But only on your home folder!
Have you run Disk Utility and verified the hard drive? If no do so and see if it indicates that some repairs are necessary. It it does, boot into your system install disk, open Disk Utility from the Utilities menu in the first window after the language select window. Repair the disk and reboot.
If you have another account on the Mac, log into it and see if you can get iPHoto to export OK. If not, then I'd do the following:
1 - reapply the 10.4.10 COMBO updater.
2 - run the Quicktime 7.2 updater
3 - reinstall iPhoto (when you reinstall iPhoto you'll have to delete the current application and all files with "iPhoto" in the file name that reside in the HD/Library/Receipts folder).
If iPhoto exports OK in the other account then there's something in your primary account that is the culprit. One test is to determine if there's another preference file that's affecting iPhoto. Here's how to run the test:
Trouble Shooting Preferences
Go to HD/Users/Your_name/Library. Move the Preferences folder (in its entirety) to the Desktop and make a second copy of it so you have Copy A and B. Now try the the process again and determine if problem is fixed.
If the problem IS fixed, then go to the new Prefs folder that the OS will have created and open it up.
Open Copy B on the Desktop and select all of the items inside. Drag them into the open new library folder. When the Copy window comes up check the Apply to All check box and then click on the Don't Replace button as seen here. That will keep the new files created and bring back all of the others.
If the problem is NOT fixed, trash the new Prefs folder and move the intact Copy A folder back to the Library folder .
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

"ERROR - The destination mailbox does not exist"???

If I try to move an email from a mailbox/folder I made in Mail app to my inbox I get this ridiculous message. What's up with this??
Thanks
12 inch Powerbook G4 1GHz Mac OS X (10.3.1)

Kevin,
Welcome to the Discussions.
The Junk.mbox folder in the account folder may not have gotten converted to the new mailbox structure in Tiger. You could confirm this by using the Finder to open Home/Library/Mail/the account folder/the Junk.mbox folder, and reporting the contents.
However, it will likely be useful to place the Junk filtering back into Training, quit Mail and drag any Junk.mbox folder from the account folder, relaunch Mail and choose again to have Junk mail moved to the Junk mailbox, and Mail should create a new Junk.mbox folder, that it can use.
Keep us posted.

Mail and 10.4.5 upgards LOST entile mailbox

I just upgraded to OS 10.4.5 from 10.3.9
when i opened my mail app for the first time
I expected everything to go fine. The mail mailbox imported alright as did the sent mail archive (as near as I can tell)
but my past mail archive was dumped... I get the subject line but the e-mail contents request that I "download again from the server"
that's not quite do-able as some of the messages are 3+ years old.
when quit mail and reopened the mailbox all the subject lines for that archived mail were now gone.
Any ideas on how to recover?
I've looked in the library file and saved what I could from the archive (a gig of data) but the mail doesn't seem to want to take it.
System: quicksilver G4 DP 533 a gig of RAM
moving from OS 10.3.9 -> 10.4.3 > 10.4.5
alltheflavors Mac OS X (10.4.5)

Hello,
If you check the Discussions, you will find numerous topics about this message. It is caused by incomplete conversion of the mailbox structure from pre-Tiger to Tiger basis. It is also caused by leftover files from the Panther mailboxes.
Since your mailboxes originated in Panther, I want you to read the article at the link below, and perhaps get back to me with some observations, before attempting any changes:
http://docs.info.apple.com/article.html?artnum=301315
This issue of leftover files applies not only to mailboxes you have previously created (which are in the Mailboxes folder the article mentioned) but can also apply to those mailboxes in account folders created prior to the upgrade to Tiger.
Also, please report the size of each file or folder. Do not, however, try to list the files that are within the folder named Messages, that is found in each and every mailbox. It is very important to compare the size of any file named "mbox" with that of the Messages folder. If the mbox is greater in size than the Messages folder, then not all messages have been converted to be in the Messages folder.
The path to the Mail folder is Home/Library/Mail -- within the Mail folder are one or more account folders and the Mailboxes folder.
It might be best to post about what you find and observer, since several different situations can result.
Ernie

Sendmail mailboxes migration to Messaging

Hi there,
I have users using Sendmail and I need to migrate to: Sun Java(tm) System Messaging Server 6.1
The users already have mails in their mailboxes and we need to migrate it to the messaging mailboxes structure.
I find in the documentation (early version of the messaging system, I guess) a command to do that: MigrateUnixSpool. But that command does not exist in my Messaging version.
Does anybody knows about how can I migrate the mailboxes, or explain me how can I program a script to do that? I'm talking about 4,000 users with mailboxes.
Any help is welcome!!.
Regards.

Imsimport expects to see the files as local. You could NFS mount 'em, I suppose.
Just make sure that Sendmail isn't putting new mails in while you're importing the old mails. . .
You could have Messaging Server up and running for new mail, while doing the import, though.

Mailboxes are empty after upgrade to 10.5.6

I just upgraded from Tiger 10.4.11 to Leopard 10.5.6, and after the installation the Mac has rebooted into the new OS. That was just a few minutes ago, and looking things over, all appears to be as before, and the applications launch and work, except for Mail.
In Mail, all my mailboxes are there, but there is nothing in them. Furthermore, I sent myself a test message, and Mail does not bring it in. Nor is the sent message shown in the Sent mailbox.
Can anyone tell me what is going on here? Where are all the stored messages that are supposed to be in my mailboxes, and why am I no longer able to send or receive messages?
Any help most appreciated.
Tom

I've encountered this problem on the last three upgrades from Tiger (10.4.11) to Leopard (10.5.6). I've done three different upgrade paths (simple upgrade, clean install, erase/install and migrate) and in all three cases, the Mail problem is exactly the same. When Mail launches, it says the Mail files need to be updated (or something similar), I say OK, and after a few minutes it reports that Mail is ready to use, I say OK and mail opens to a few generic mailboxes with nothing in them. All the mail seems to be gone. Mail hangs and I have to force quit. I can't send or receive mail.
Here is what I have learned and what I recommend. If you are reading this after you've encountered the problem, described skip to step 3. If you haven't yet done the upgrade start at the beginning.
By way of preview for the steps below; basically, you will document your current settings, then create a new, empty mail system. Then you will import your mail and reconstruct your mailbox structure. The steps below will guide you through this process.
1. Before you upgrade, document all of your email settings for login and password, server settings for sending and receiving mail. Also document the arrangement of all of your mailboxes. I recommend making screenshots (cmd-shift-4 followed by spacebar then mouse-click to capture an image of the window). Do this for all relevant views of your mailboxes, so you can see what you want your mailbox structure to look like after you are done. The pictures will probably land on your desktop and be named Picture 1, Picture 2 etc.
2. Upgrade your OS normally, do all of your software updates etc, but DON'T LAUNCH MAIL YET!
3. If Mail is running, make it stop. Trash the file; /Users/(yourusername here)/Library/Preferences/com.apple.mail.plist
4. Move the folder; /Users/(yourusername here)/Library/Mail to the desktop. This is where all of your email is. DO NOT TRASH THIS FOLDER!
5. Take the computer off the network. You don't want it to check your mail just yet. Either turn off your Airport, or disconnect your Ethernet cable, or both.
6. Launch Mail. It will ask you to configure it for the first time. Since it is not on the network, you will need to configure it manually, using the settings you documented in step 1. Don't let it configure itself, because it is not on the network and will not be able to find any servers.
7. After mail is configured, you can bring the machine back onto the network and confirm that your mail settings work. Undo whatever you did in Step 5.
8. Import your old mail into the new mail settings by choosing File>Import Mailboxes. Point the import step to the Mail folder on your desktop that you moved in step 4. NOTE: If you open the Activity Viewer under the Window menu > Activity, it will let you watch the subsequent processes, which can take a long time under some circumstances. Especially if you have a lot of mail, or if you are on a slow computer.
9. After the mail is imported, it will be in a folder called something like Imported Mail.
10. Recreate your original mailbox structure by dragging the mail files (you can select multiple messages) from the folder in the imported mail to the place you want it, or originally had it. This is where the screenshots from Step 1 comes in handy. Drag mail from your imported inbox to the new inbox, etc.
Some mailboxes will not exist yet. If you don't have a "drafts" folder, for example, create a new message (to anyone - it doesn't even have to be a real address) and save it as a draft. This will create a drafts mailbox and you can then drag mail from your imported drafts to the newly created drafts mailbox. If there is no Trash mailbox, create a new message and then delete it, this will create a Trash mailbox. You can create some of the mailboxes from the Mailbox menu > Go To and choose the mailbox you want. For example, to create the trash folder. Go to Mailboxes->Go To->Trash (or command-5) and that will create a trash folder.
You may need to recreate your rules/filters. You are on your own there. Maybe document them in step 1 along with the other documentation you make of your previous setup.
This is a big problem for a lot of people. I've seen it enough to have figured it out and I documented the steps for fixing it. I hope this helps.

EWS Managed API - 1. BindToItems returns ErrorAccessDenied error, 2. appointments created in one mailbox show up in others

Hi,
I know there are other questions about ErrorAccessDenied but they are not exactly describing my situation and all are pretty much old and mostly not answered so forgive me for creating my own.
Also, wall of text coming so please bear with me.
We have an application that synchronizes Exchange items into our internal systems. Items created on Exchange are stored in that system and vice versa of course with a lot of business logic and rules, etc. Application uses EWS Managed API and impersonation
to access users mailboxes. Everything works fine but now we have this one customer that has a lot of strange things going on with main 2 problems mentioned in subject.
1. To ensure both sides (Exchange and our system) are in sync we have a functionality that allows users to decide that items no longer existing on Exchange should be removed also from system database. Since in our record we store id of original Exchange
item internal system simply sends us list of those ids to confirm items still exist. What application does is a BindToItems method call with BasePropertySet.IdOnly as requested property and depending on server response we notify internal system about state
of items. There is some semi complex logic behind what exactly is done on system side but in general NoError and item returned means item exists, ErrorItemNotFound means item doesn't exist.
For this one customer suddenly we started to receive ErrorAccessDenied and ErrorBatchProcessingStopped error codes which is very strange because seconds earlier there were events read from PullSubscribtion, items read from server, items created on server
and bunch of other stuff going on which basically makes me sure that impersonation is working. For some reason during execution of this particular code ErrorAccesDenied is returned and it messes up whole BindToItems call.
But what is really strange is that for first id in list of ids we get NoError and correct item returned, for second id we get ErrorAccessDenied, and rest of responses is ErrorBatchProcessingStopped. So is it really about credentials or there is some
completely different reason AccessDenied is retuned? According to customer those items exist in user mailbox for whom those errors are showing up. It doesn't happen for all users, only for some - who have exactly the same configuration of mailboxes as rest
(according to customer).
2. For same customer another problem started to occur since 1st of January, at least that is a date when they noticed it for the first time. Again, it happens for some users and there is no scenario that would guarantee to reproduce it.
When new record is created in our system or its data change it has to be created/updated on Exchange. With same impersonation as for problem described above I simply create new item or find existing item using id provided by our system, set item properties
according to whatever was sent and save/update item on Exchange. Simple and it works in multiple installations without problems.
But this customer reports that appointments created for one user show up in other users mailboxes which I find really strange because as far as I know when I impersonate [email protected] everything I do is executed in context of this one user only. So if
I create appointment in his calendar I cannot create same appointment in userB's calendar without explicitly switching impersonation to userB. What is worth mentioning during our sync process we store on Exchange items bunch of custom properties that help
us verify whole process and do various filters, etc. All of those custom properties are visible in outlook in that design form view or whatever it is called. And I have screenshot from user that claims to have one of those "not his" appointments
and basically half of our properties is not there and some have no values while they definitely should have otherwise whole sync would fail and everything is logged as successful.
Sorry for this wall of text but I really have no idea what can causing those strange problems so I tried to describe as much as possible without breaching NDA and such stuff. We added a lot of logging around areas where impersonation is changed, Exchange
items are created/updated, etc. Logs show nothing, of course.
So, for first issue: is it possible that items were moved on Exchange in such way that user still can see them but for EWS API call we get ErrorAccessDenied? I'm not sure where exactly could be such location because if id of an item would change we should
rather get ErrorItemNotFound or even something about id being not properly formatted, right?
For second issue: is it possible that there is something running on Exchange server and does some kind of simplistic mirroring of items between mailboxes? Customer claims there are no such things on server nor user side but can it be something that non-IT
people wouldn't know? Like some kind of script that admins like to run to keep server healthy or something innocent but lethal for our scenarios? Anybody has any hints what we should even ask customer about to get closer to solution of those mysterious problems?

Were you able to figure what was going on with your first problem? we're seeing the exact same issue with one of our customers.

Mailbox structure (in Finder)

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