Mails receiving to Dropbox and disappearing but not receiving to SharePoint List in SP 2013:

Previously things were working fine, after making changes in Exchange that they have created MX records and some needed stuff to receive emails from external to SharePoint list.
Internally with in corporate domain, SharePoint list is about to receive the mails without any issues, but when we send mail from external mail (Gmail) to SharePoint lists , mails are coming to Drop box and in which those messages are getting disappeared
but not coming to SharePoint list. Please help me out in this issue
Steps Done:
IIS Reset
Restarted timer services
Restarted SMTP services
Cleared the farm cache
Rebooted the server
But no luck.
Thanks, Ram Ch

Have you mentioned Drop folder path under
Central Administration-->Configure Incoming E-Mail Settings --> E-mail drop folder
and also On the WFEs, did you update the relay setting(IPs of exchange server)?
check this for more details:
http://social.technet.microsoft.com/Forums/sharepoint/en-US/be6656f4-6a96-4841-b535-82e6132ca9fa/emails-disappering-from-drop-folder-but-not-appearing-in-sharepoint-listlibrary?forum=sharepointgeneralprevious
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

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Mails receiving to Dropbox and disappearing but not receiving to SharePoint List in SP 2013:

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