Managed custom properties at site collection level when used as refiner returns no value in search result web part

I have created certain crawled properties and mapped them to the OOB managed properties( refineable active )  in search schema at site collection level and tried to use them as refiner in the search
site at farm level but it returns no value.
But when i use the same crawled property and map it to a service level OOB metadata property ( refineable active ) and use it in search as refiner it returns result , Can you help as to why this difference is there.
What steps should i do so that site level refiners also work in the enterprise search 
Thanks in advance

Hi  Dextar,
According to your description, my understanding is that you want to create a site level refiner in SharePoint 2013.
Here is a detailed blog you can refer to:
http://blogs.technet.com/b/tothesharepoint/archive/2013/11/11/how-to-add-refiners-to-your-search-results-page-for-sharepoint-2013.aspx
Be aware that any changes in the manage property required full crawl.
Best Regards,
Eric
Eric Tao
TechNet Community Support

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