Manual orders enter address autofil

hello Guys,
i am having trouble with the following.
we get some fax orders for our products so we need to enter these in manually.
we do this by the following:
login to backend - crm - search (for customer) - click on the customer - orders - new order - enter the order details
the problem is that the shipping address does not populate on the new order (see the image below)
we have all of the customers details entered so they are there.
is there any way we can get this to auto fill the shipping address rather than enter this every time we get an order?
am i missing something.
thanks in advance for the help.

Shipping is always unique to that order and never comes through. The admin does not auto populate this field. There is currently no way to auto populate that in the admin.

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