Manufacturing defect iPhone 4s

Last 23 July 2012, I bought an iPhone 4s from Movistar Spain, the iPhone came with a manufacturing defect, everybody who calls me listen to them with echo, at first, for a couple of days, I throught it wasn't my problem but when everybody complained about the echo, I phoned to Movistar Spain, 1004, in order to get a new one. That day started my nightmare.
Movistar says they usually change the devices but this case is different because it's an iPhone so I must phone Apple, Apple says that Movistar must change the device, and so on. Movistar and Apple want to repair it but I paid for a NEW iPhone, I haven't bought a repaired one.
Meanwhile the time I have to get the iPhone changed is going to expire.
Please help me! What can I do? I went to two different Movistar shops they told me that they can't do anything because I bought it throught a telephone offer (1004), there isn't any Apple Store near my city.
When I threatened Movistar to go to Orange or Vodafone they promised they changed the iPhone but two days later they phoned me to say that's was impossible.
I think Apple must solve this problem because it's a manufacturing defect and Movistar is one of the companies Apple uses in Spain to sell the iPhone.

This is not Apple we are all users here
The iPhone is under 12 months warranty
Regardless of where the store is in Spain if you take the iPhone to an Apple Store retail shop
and make an appointment with Genius bar they will handle your issue
without drama unlike most carriers (worlwide)

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Designing / manufacturing defect iPhone 5 lightening cable

Bought iPhone 5 about 8 months back ... There is a problem with the lightening cable ... In my view the outer cable is shorter than the actual length of the main cable ... So due to this a tension developed on the outer cover of the cable and with the course of time the cover started to tear off ... What can be done about it ??

This would be a natural symptom of the cable being removed from the ports by pulling the wire rather than pulling the plug.

How many times do you get a new iPhone because of manufacturing defects, before you can ask for an newer model?

How many times do you get a new iPhone because of manufacturing defects, before you can ask for an newer model?

yofromoslo wrote:
How many times do you get a new iPhone because of manufacturing defects, before you can ask for an newer model?
You don't. Apple's warranty provides for replacing your device with an identical model (same model, carrier, capacity & color).
And you aren't getting a new iPhone. You'll be getting a remanufactured iPhone, which has gone through a more thorough inspection than any new iPhone ever does.
If you want a newer model, then trade-in or privately sell your current device and use the proceeds towards purchasing another device.

I was eligible for replacement for my iphone 5 under the sleep/wake button program. Took it to apple store and they declined saying hardware failure. I am baffled whether apple is serious about customers. They manufacture defective goods and we are stuck!

The issue started just out of warranty. Had powering on problem and did not want to spend money on repair. After that the phone crashed and refused to power on for 4 months. Now I am eligible for repair but apple store declined saying it is a hardware problem and beyond repair. I am not able to comprehend the attitude of Apple. Obviously manufacturing sub standard products is their fault and we are paying heavy price!!
The company is obviously gonna lose in the long run!!

Pretty77 wrote:
No it is not user damAged. I would like to clarify that this piece had problems like bugs, power on and off and charging issues. It used to heat up a lot while in use. It is defective iphone to begin with. Now when iphone acknowledges there is a problem, why not replace??
If the phone was not operating as its supposed to initially you could of had the phone replaced under the 1Year Warranty. Apple is only Fixing phones with strictly "sleep/wake" button issues. i.e. if your phone has other issues other than "sleep/wake" you must fix those on your own (if out of warranty) prior to apple fixing the sleep/wake. However if your device is under warranty they will give you a new phone.

Iphone 4 manufacturing defect detected after warranty runs out

I have had my iphone 4 since launch 18 months ago and now the sleep/on off button has become stuck. The Apple store said they charge £119 for a replacement.
My iphone 4 is in great condition, no marks or wear etc so this is obviously a manufacturing defect. Especially when I typed it into google I found out its a very common issue as many owners have reported it.
I cannot believe Apple are not admitting its their fault. Like when the phone first came out they blamed the antenna issue on customers not holding their phones properly...
I will never pay £119 for a replacement just to fix a button that is likely to break again and when it is not my fault.
There is also no way to contact Apple UK to complain, instead they charge people £25 for a one off incident phone support.
what I'm I to do now?
Well I have learnt my lesson and thats the fact that Apple are not as good as they are made out to be ESPECIALLY in terms of their customer service.
Even though I really want to get the iphone 5 when it comes out I will try my best not to as I fear that the level of quality of Apple products are very poor. I will have to start researching Blackberrys and Nokia phones for when my contract expires next year.
Thanks, any advice would be appreciated

I to0 have the same problem. I went to my local Apple Store today and was indeed given the same response: £119 to fix the problem, for a replacement. It is also 18 months old and no blemishes.
Now we all know Apple only give you a one year warranty wheres as most other companies give you two years. I understand you can purchase apple care but as I like the orional OP handel my goods with care I dont see the need for this. The sales of goods act as well as the EU directive states that a product has to be 'fit for purpose'.
'The UK Sale of Goods Act already offers us protection against faulty goods even when the manufacturer’s guarantee has run out and says that goods must last a “reasonable time” – which can be claimed anything up to 6 years from the date of purchase.'
Now if my phone had a smashed up screen and the button was broken off by throwing or dropping it then yes i epect to pay but simple wear and tear after 18 months is unacceptable, and to charge £119 demonstrates the lact of respect Apple has for its consumers. They may be the genuis bar what we are not mugs.
1999/44/EC
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-la w.html

Manufacturing defect of the screen iPhone 5s

I met an unpleasant surprise. New 16GB iPhone 5s, When I did the first integration I saw manufacturing defect of the screen (as in attached photo). What to do next?

Return it as its faulty and get another.

Iphone 6 - Manufacturing defect ??

Hi!
Grey crescent around facetime camera ? Not here when i bought my iphone 6 (cf photo)
is it normal ? Manufacturing defect ?
what can i do ?
Thanks a lot

Take it to the Apple Genius Bar. They can give you a definitive answer...we can't.

Manufacturing defects on my iphone 5

bought a new iphone 5...
notice a tiny micro metal finish is missing(improer diamond cut finish)...
there is a video on you tube which shows manufacturing defects of other devices thought it was fake but i also have a similar issue...
will apple replace the product????

I am facing a similar problem here with a slight advantage. I am from New Delhi, India and so far I have rejected 6 iPhone 5's due to manufacturing defects. The first one was right at the store of the apple premium reseller. Since I opened the box there only therefore they had to replace it with a new one. The piece I got then had some hardware fault (WiFi connectivity issues with 2.4GHz WEP 2 encryption + huge battery drain). The service centre people have verfied the issue and have raised a service report. Till today I have rejected 5 iPhone 5's because they all had some or the other manufacturing defects (chips, scuffs, odd depth of the home button). This is very annoying because this could only mean one thing that apple is sending all its B grade products to India and reserving the perfect A grade units for US, UK, Europe, Australia etc (I am just guessing here).
Now here's the catch, I am in touch with someone in the service issue department at Apple Singapore directly which handles escalated tickets in Asia region and still I am getting no Apple grade high quality service (post Steve Jobs era perhaps?)
Advantage: I did not have to submit my iPhone to them (getting a replacement takes minimum 3 days) and since all these defected units are their fault so they have to keep sending in new units to the service centre (the courier to them comes under my name ) till I find a good unit.
Frustration Level: 99999999

Bought 4s in USA I am in India. Phone defective apple service says manufacturing defect has to be replaced. Can I do it in India or should it be sent to usa

Bought 4s while on holiday to USA I stay in India phone not working apple service says manufacturing defect. Need to be replaced. Can I do it in India. If so how? Some say have to send it to USA. Not feasible. What do I do

Not only odes it have to be serviced in the US, you cannot simply send it to the US, it must have a US return address associated with it. So you have to send it to someone in the US who will take it in for service, retrieve it and then return to you.
iPhone warranties are very complicated and restricted to the country of origin...as Tim said, have never been international.

I got the first defective IPhone 4 in North America... :(

IPhone 4 arrived this morning. The screen has a manufacturing defect in it. It looks like whatever layer get's put down over the backlight is defective. I have dozens of "Bright spots" all over the screen. When I called Apple, the guy told me I am the first defect call they had received. Oh boy, lucky me.
The phone is usable but I can't imagine what it will be like to try and get a service replacement while everybody else is just waiting to get a retail one. Hopefully they reserve part of the new stock for service replacements.
Anybody else get a defective one???

I spoke with a tech support rep who then connected me to a senior adviser since she wasn't sure what to do since it's so new.
The sr. adviser told me since it officially isn't out until tomorrow their computers wouldn't let him create a repair order so I have to call back tomorrow.
Luckily it's not too bad so I can live with it for now I just hope it doesn't get worse.
I also noticed its not just 2 blobs in each corner, the top actually has issues all across which I can easily see with an all white image on screen.
Here's a photo of the lower right corner:
http://elitemrp.net/art/defectiveiphone4screen.jpg
Sorry it's really hard to see in the photo even though I increased the contrast and lowered the brightness a bit. It almost looks like lens flare but it's that blob in the right corner.
I'm curious if this orange/burnt color blobs is the same as the "bright spots" Sg42 is talking about?

Manufacturing defect

I bought an IPhone 5c 3 months back. I have a manufacturing defect in my phones body. It has something intacked with the plastic on the lower part of body.The Screen is also loose from one of the side.What should i do?

go to the Apple store and see what they say.

I do not have a computer but have purchased music on my iphone is there any way the apple store can transfer my music from my defective iphone to my replacement iphone?

i do not have a computer. but i did purchase music on my iphone. is there any way that my local Apple Store can transfer my music from my defective iphone to my new iphone?

You can do it yourself.
Open itunes store, click Purchased.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Two day wait to get defective iPhone to be LOOKED AT by 'genius'??

I'm very disappointed that Apple does not offer walk-in service on defective iPHONE ?
I talked to two stores in San Diego and both say that I can come in and wait on standby tomorrow and that it usually takes 3 hours before someone will look at your phone, or, I can make an appointment in two days - but the only hours available are during the hours when I have to work (that's 9-5.)
Oh, and it they find it to be defective (slider not working and typing freezing about 20% of the time) they can't confirm that they'll have a replacement in stock.
Apple, here's a suggestion:
1)Assign one, or two, or three geniuses to just look at defective iPhones, at least during this initial period. Make your supply of labor equal demand for their services. If you have to hire more labor do it.
2)Don't make people wait longer than an hour to have something as important as their phones looked at. Many of us have more than one computer, but how many have multiple phones that ring at the same number?
3)Have more staff available fomr 5-8, when most of us can find a little time to go to the crowded mall. After 8pm does not work well for a lot of working folks.

And a suggestion for you - call AppleCare instead at (800) 694-7466 and handle everything over the phone.
AppleCare will send a box via Fed-Ex to your house or business for your iPhone to be shipped back. The return label will be located under the shipping label to you, along with tape to reseal the box. When ready, you call Fed-Ex to have the box picked up.
AppleCare will offer you a loaner iPhone to be used in the interim - the policy is to charge $29 for the loaner iPhone but if you ask nicely, you may be able to get the fee for the loaner iPhone waived. AppleCare will require a credit card number to cover the loaner in case it isn't returned or if returned damaged. If you were an at&t subscriber before purchasing an iPhone and you still have your previous phone, you can use your iPhone's SIM card with that phone instead.
The entire process takes 5 business days or less including Fed-Ex priority overnight shipping in both directions with the exchange (if exchanged) delivered to your door or business without having to make an appointment or wait on standby at an Apple Store.

HP Pavillion dv6 - 6116 tx - Manufacturing Defect

Hi
I have bought new laptop(HP Pavillion dv6 - 6116 tx) on last Sunday, 06-Nov-2011. Last night, I observed that there is a manufacturing defect as follows:
Down to the touch pad, side layer and top layer are not joined properly - I could see a gap in between - I need replacement for this.
I bought it from 'HP World' show room at Koramangala, Bangalore - I think, I should approach to the same HP World show room for this problem.
Before going, I want to know how much time it will take for replacement? Also, please let me know the if there is any process for replacements in case of manufacturing defects .
Thanks
Ganesh Bhima

Hi,
You need to contact the sale person over there, sooner is better.
Good luck,
BH
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ALERT!!!! MANUFACTURER DEFECT IN HAVEN

I had the same issue with the VERIZON SAMSUNG HAVEN as a number of others and everyone at the Verizon store seems to act like this is an unusual problem. It's funny how in a separate blog VERIZON has deemed this problem SOLVED. It's not.
There is a manufacturer defect in the VERIZON SAMSUNG HAVEN. VERIZON should stand by their product and replace it with a new product of equal value. There should be a product recall instead of inconveniencing customers with the replacement process and odd looks from store salesmen.
I paid out of pocket for my phone to avoid a 2 year activation contract. I am going to move to another carrier since I am not satisfied with this display of poor equipment.
Last time I had this issue with the HAVEN, I had to send my phone in and wait a day until it was replaced. As a business executive, a day without a phone is incomprehensible.
I now have the same issue again and will have to go through the same rigmarole and be out another day of business. I can see why people in this country have to have a class action suit; it takes that to have anyone listen from a company like VERIZON.
If VERIZON listens hears this e-mail, I challenge you to post a reply like the following:
"Since many customers are having the same issue with the HAVEN, please return your product for a full replacment of a different device that does not carry this same defect. If you are not satisfied with the devices offered at this grade level, we will credit you with the cost of the device and you can change your phone."
This is the type of service we should all expect from a corporation that wants our business. VERIZON? You listening?

Thanks for the interest and I am not a bot.
The defect is that the HAVEN freezes when using the TEXT MESSAGING options. On my HAVENS (I have replaced it twice and now need to do it a third time), both the INBOX and SENT box indicate that the mailbox is full and messages need to be deleted when infact the messages have been deleted and there are no messages in the boxes. When you go to empty the box, the HAVEN freezes up and you have to remove the battery to restart the phone. When this occurs with the SENT box function, you can still send messages (but you cannot read what you sent) and an error message appears each time you send a messge saying "Message SENTBOX is full delete old". When the INBOX fucntion malfunctions, you can no longer receive text messages.
The reason I report this as a "manufacturer defect" is that in a separate post about the HAVEN entitled (PLeeeasssse help - or something like this), a VERIZON representative indicated that this is a manufacturer defect and that the new HAVEN will not have this issue. The VERIZON representative also directs users with this problem to bring the HAVEN into the VERIZON store to have the error message wiped out. Well, this is inconvenient to consumers. VERIZON apparently knew or should have known about this defect BEFORE it sold me the HAVEN for approximately 160.00USC including tax. Selling a know defective product is incomprehensible. Additionally, the solution that they have suggested is not acceptable for busy working adults.
I am not a VERIZON hater. My family and I, have used the company for over 6 years. Secondly, my company of more than 500 employees, uses VERIZON.
I would expect a company to stand by their product and recall defective devices, refund money, or replace the devices with something comparable in price value - not play lip service to customers who depend on cellular telephones for important personal and business reasons.

Manufacturing defect iPhone 4s

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