Massive problems with Samsung Fascinate

I've had my phone for a little over 9 months. When I first got it, it was great. Then the "upgrades" came. I now have an unreliable brick. In the past 20 minutes today, it has reset on me 4 times for no reason. It freezes constantly, so I can't depend on it to make or receive phone calls (which almost made me late to work one day since I couldn't call to have someone let me in at 5:30 in the morning.)
Is anyone else having these problems? Is Verizon planning on fixing these problems? What are my options? Any advice would be helpful.
Thanks!

I've had the same problems with my Fascinate. Since the upgrade, it freezes up constantly. It's so bad that I don't even bother to turn it on most days (then I find out I missed a dozen calls and messages). It's really appalling that Verizon Wireless won't offer customers a better solution for a phone that clearly isn't working for them. I'm eligible for an "upgrade" in about a month and I can't wait to get away from this high-tech brick!

Similar Messages

Anybody else seem to have numerous problems with samsung fascinate.

I got my fascinate last november and have had a lot of issues with it. I noticed around two months after purchasing it that I did not send or recieve texts and did not recieve all my voice calls. After talking with someone at tech support I was told this was an issue with the phone and that I could exchange it with a "new" phone. I went to the local store and was told that this was not part of verizons policy and they would not do it. After numerous customer service calls I was told that even though they knew the tech person I talked too could be identified they could not contact him by phone to confirm what I had been told and would not honor what he had said. I find it weird a phone company can not communicate between call centers by phone. After many calls to customer service I was told I would basically have to settle for a refurbished phone. I was also treated very rudely during these conversations. Needing to actually be able to use the phone I purchased I had to settle for this option. My phone now still has issues, I have to charge it more than once a day among other issues. Due to my past experiences with verizons "award winning" customer service including the one I just mentioned I find it pointless to try to resolve the issue with them. I also find it pointless to remain a customer when my contract is up and would warn others from becoming a customer.

bcblaylo wrote:
I got my fascinate last november and have had a lot of issues with it. I noticed around two months after purchasing it that I did not send or recieve texts and did not recieve all my voice calls. After talking with someone at tech support I was told this was an issue with the phone and that I could exchange it with a "new" phone. I went to the local store and was told that this was not part of verizons policy and they would not do it. After numerous customer service calls I was told that even though they knew the tech person I talked too could be identified they could not contact him by phone to confirm what I had been told and would not honor what he had said. I find it weird a phone company can not communicate between call centers by phone. After many calls to customer service I was told I would basically have to settle for a refurbished phone. I was also treated very rudely during these conversations. Needing to actually be able to use the phone I purchased I had to settle for this option. My phone now still has issues, I have to charge it more than once a day among other issues. Due to my past experiences with verizons "award winning" customer service including the one I just mentioned I find it pointless to try to resolve the issue with them. I also find it pointless to remain a customer when my contract is up and would warn others from becoming a customer.
Are you having issues with your phone other than text and phone calls? How often do you pull the battery out? I do a weekly battery pull (unless the phone hangs, which is not that often) just to clear the OS out. This has helped quite a bit in battery life, things working/not working, etc.

The upgrade to Firefox 4 is causing massive problems with my computer. How do I uninstall it and go back to using the previous version?

Firefox 4 is absolutely awful - it is causing massive problems with my computer. How do I uninstall Firefox 4 and go back to the previous version of Firefox?

According to the instructions given on the Norton Community forum under "Other Norton Products/Comcast-Customers - Norton Toolbar Problem in Firefox 10", I have done everything necessary. And I do have a Norton toolbar (Safe Web and Identity Safe) when I open Firefox 10. As was mentioned in the previous posts here, you need to run manual LiveUpdate then reboot until you have version 5.2.0.13. Then reboot and run manual LiveUpdate again and reboot once more. One thing that I noticed is that Norton never told me that it had updated the patch for Firefox 10, so I didn't know. I guess if you have the toolbar when you run Firefox 10, then you have done it all.

Massive problem with iMac i5

Today I bought a new i5 iMac with 8Gig of ram. I had massive problems with the instillation of Lion. I spoke with Apple for nearly 1.5 hours. I finally got it working and now it has crashed 9 times in 30 minutes. Why?? Please Help. I am going to take it back to the shop tomorrow.

Thanks fro your quick reply.
I get the slow darkened screen that moves down the until it says that I have to hold down the poer button for a forced restart.
I tried opening all the really big memory hogs ll at once, eg Final cut pro, apature, imove HD etc, and that was no problem. It seem sto be completly random.
This is the report that I get:
Interval Since Last Panic Report: 387 sec
Panics Since Last Report:          6
Anonymous UUID:                    5400E7FB-D8A1-4CDD-985D-3F1E8023753D
Fri Aug 26 23:00:24 2011
panic(cpu 2 caller 0xffffff80002c268d): Kernel trap at 0xffffff8000293188, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xfffffb8009a19ac8, CR3: 0x000000000eaeb00f, CR4: 0x00000000000606e0
RAX: 0xffffff8009a36e78, RBX: 0xffffff8009a466d0, RCX: 0xffffff80008bd800, RDX: 0x00000000000000e0
RSP: 0xffffff80f2b23d80, RBP: 0xffffff80f2b23da0, RSI: 0xffffff8009a1bec0, RDI: 0xffffff80008bd8e0
R8: 0xfffffb8009a19ac0, R9: 0xffffff80f2b23ef8, R10: 0x00000001136ef000, R11: 0x0000000113650f80
R12: 0xffffff80008bcc00, R13: 0x0000000000000000, R14: 0x0000000000000072, R15: 0x000000000000000e
RFL: 0x0000000000010202, RIP: 0xffffff8000293188, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0xfffffb8009a19ac8, Error code: 0x0000000000000002, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff80f2b23a40 : 0xffffff8000220702
0xffffff80f2b23ac0 : 0xffffff80002c268d
0xffffff80f2b23c60 : 0xffffff80002d7a3d
0xffffff80f2b23c80 : 0xffffff8000293188
0xffffff80f2b23da0 : 0xffffff80002958b2
0xffffff80f2b23dc0 : 0xffffff800026c5ba
0xffffff80f2b23f40 : 0xffffff80002c1f2b
0xffffff80f2b23fb0 : 0xffffff80002d7961
BSD process name corresponding to current thread: WebProcess
Mac OS version:
11B26
Kernel version:
Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64
Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 492863372471
last loaded kext at 51964964367: com.apple.driver.AppleBluetoothHIDKeyboard          152.3 (addr 0xffffff7f81cbc000, size 12288)
last unloaded kext at 223039016620: com.apple.driver.AppleUSBUHCI          4.4.0 (addr 0xffffff7f80ab5000, size 65536)
loaded kexts:
com.Cycling74.driver.Soundflower          1.5.1
com.apple.driver.AppleBluetoothMultitouch          66.3
com.apple.filesystems.udf          2.2
com.apple.filesystems.msdosfs          1.7
com.apple.driver.AppleHWSensor          1.9.4d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMCCSControl          1.0.24
com.apple.driver.AppleHDA          2.1.1f12
com.apple.driver.AppleMikeyDriver          2.1.1f12
com.apple.driver.AGPM          100.12.40
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.kext.ATIFramebuffer          7.0.4
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2
com.apple.ATIRadeonX3000          7.0.4
com.apple.driver.AirPort.Atheros40          500.55.5
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleBacklight          170.1.9
com.apple.driver.AppleIntelHDGraphics          7.0.4
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleIntelSNBGraphicsFB          7.0.4
com.apple.driver.AudioIPCDriver          1.2.0
com.apple.driver.AppleIRController          309
com.apple.iokit.SCSITaskUserClient          3.0.0
com.apple.driver.AppleUSBCardReader          3.0.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          32
com.apple.iokit.IOAHCIBlockStorage          2.0.0
com.apple.driver.AppleUSBHub          4.4.0
com.apple.driver.AppleFWOHCI          4.8.6
com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9
com.apple.driver.AppleEFINVRAM          1.5.0
com.apple.driver.AppleAHCIPort          2.1.8
com.apple.driver.AppleUSBEHCI          4.4.0
com.apple.driver.AppleACPIButtons          1.4
com.apple.driver.AppleRTC          1.4
com.apple.driver.AppleHPET          1.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.4
com.apple.driver.AppleAPIC          1.5
com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0
com.apple.nke.applicationfirewall          3.0.30
com.apple.security.quarantine          1
com.apple.driver.AppleIntelCPUPowerManagement          166.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          152.3
com.apple.driver.AppleHIDKeyboard          152.3
com.apple.driver.AppleMultitouchDriver          220.62
com.apple.driver.IOBluetoothHIDDriver          2.5f17
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.1.1f12
com.apple.driver.AppleAVBAudio          1.0.0d11
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.3
com.apple.iokit.IOSurface          80.0
com.apple.driver.AppleHDAController          2.1.1f12
com.apple.iokit.IOHDAFamily          2.1.1f12
com.apple.driver.IOPlatformPluginFamily          4.7.0b2
com.apple.iokit.IO80211Family          400.40
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.3
com.apple.driver.AppleThunderboltEDMSink          1.1.1
com.apple.driver.AppleThunderboltEDMSource          1.1.1
com.apple.kext.ATI6000Controller          7.0.4
com.apple.kext.ATISupport          7.0.4
com.apple.iokit.IOBluetoothSerialManager          2.5f17
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IONDRVSupport          2.3
com.apple.iokit.IOAVBFamily          1.0.0d22
com.apple.driver.AppleSMC          3.1.1d2
com.apple.iokit.IOGraphicsFamily          2.3
com.apple.iokit.IOAudioFamily          1.8.3fc11
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17
com.apple.driver.AppleUSBBluetoothHCIController          2.5f17
com.apple.iokit.IOBluetoothFamily          2.5f17
com.apple.driver.AppleThunderboltDPOutAdapter          1.3.2
com.apple.driver.AppleThunderboltDPInAdapter          1.3.2
com.apple.driver.AppleThunderboltDPAdapterFamily          1.3.2
com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.7
com.apple.iokit.IOUSBHIDDriver          4.4.0
com.apple.iokit.IOAHCISerialATAPI          2.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0
com.apple.iokit.IOUSBMassStorageClass          3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0
com.apple.driver.AppleUSBMergeNub          4.4.0
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.driver.XsanFilter          403
com.apple.driver.AppleThunderboltNHI          1.2.6
com.apple.iokit.IOThunderboltFamily          1.4.9
com.apple.iokit.IOUSBUserClient          4.4.0
com.apple.iokit.IOFireWireFamily          4.4.3
com.apple.iokit.IOEthernetAVBController          1.0.0d5
com.apple.iokit.IONetworkingFamily          2.0
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOUSBFamily          4.4.0
com.apple.driver.AppleEFIRuntime          1.5.0
com.apple.iokit.IOHIDFamily          1.7.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          165
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          326
com.apple.iokit.IOStorageFamily          1.7
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.4
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.4
Model: iMac12,2, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.55.4-P2P
Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Maxtor 3200, 0x0d49 (Maxtor), 0x3200, 0xfa120000 / 6
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x1003, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: hub_device, 0x050d (Belkin Corporation), 0x0234, 0xfd140000 / 5
USB Device: DataTraveler 2.0, 0x0951 (Kingston Technology Company), 0x1607, 0xfd142000 / 7
USB Device: Basics Desktop, 0x0d49 (Maxtor), 0x7410, 0xfd143000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
I got this photo from the net, but this is what I get. (Now 12 times)
It was a 4 Gig ram imac, but the store made it up to 8 gig with 4x2 gig before I collected it.
Memory Slots:
ECC:          Disabled
BANK 0/DIMM0:
Size:          2 GB
Type:          DDR3
Speed:          1333 MHz
Status:          OK
Manufacturer:          0x02FE
Part Number:          0x45424A3231554538424655302D444A2D4620
Serial Number:          0x245317A8
BANK 1/DIMM0:
Size:          2 GB
Type:          DDR3
Speed:          1333 MHz
Status:          OK
Manufacturer:          0x02FE
Part Number:          0x45424A3231554538424655302D444A2D4620
Serial Number:          0x245317A9
BANK 0/DIMM1:
Size:          2 GB
Type:          DDR3
Speed:          1333 MHz
Status:          OK
Manufacturer:          0x802C
Part Number:          0x000000000000000000000000000000000000
Serial Number:          0xFFFFFFFF
BANK 1/DIMM1:
Size:          2 GB
Type:          DDR3
Speed:          1333 MHz
Status:          OK
Manufacturer:          0x802C
Part Number:          0x384A53463235363634485A2D314734443120
Serial Number:          0xEA364A5A

Massive problem with remote destination

hello all,
we have massive problems with our remote destinations.
after i create the remote destination profile and added the line, i create the remote destination for my mobile phone.
all ok so. but if im associate my mobile phone with the line by choosing Line Association i´m no able to reach many numbers in my company anymore.
there is no ringing tone. there is nothing and after 20-30 seconds i got an busy tone.
if i delete the Line Association i can reach the number normally.
Perhaps you got any idea . I dont got any anymore

finally we found the problem
it was at the cucm service parameters.
we changed " machting caller id with remote destination " to "partial match" after that all is working fine.

So...you're having problems with your Fascinate....

Funny, I haven't been over to these forums in awhile and now I come back--and see all manners of problems, issues, gripes, etc. Wasn't *anything* like this when I first got my Fascinate.
Here's what I think: I don't beleive Verizon understood what they were getting into with develping a ROM for (sort-of) open-source smartphone platform like Android. They clearly were really struggling to catch up with the core development from early on. Pity, because I always felt the Fascinate had stellar hardware, and Verizon service in my (admittedly more remote) neck of the woods has always been very good.
Judging by the number of "I'm having an issue" and "this fon sux" posts, it seems to me more recent updates seem to have only added to the misery. So what to do?
Here's the interesting thing: I haven't had a single problem with my phone that I haven't been able to fix. Even for a product that (would seem to be) at end-of-life, I'm still planning on buying a new case and extended battery for it. I use it with a Bluetooth keyboard for taking notes in meetings, keep current on all my e-mails, collaborate with various teams with Google Docs, and yes, answer phone calls. My Fascinate currently runs blazing fast, no lag at all (except when the 3g in my area is weak), and is easy on the eyes.
But I've had to work a little for all this functionality.
My humble opinion? If you're wanting bleeding-edge firmware, the official updates are only going to get you so far. Development on these updates will likely even slow down further as newer phones are rolled out. Just basic economies of scale--Verizon's not going to be able to maintain Development efforts on increasingly older hardware--especially with new models coming out all the time.
***WARNING: The following statement will likely result in me dodging black helicopters on my way back home!*** ((Sorry Mods, couldn't resist. ))
If you're like me, you still have your Fascinate, and really liked the phone to start with--but quickly tired of the slow ROM development. If you have an inkling of technical saavy (or have a geeky friend), and you have awhile left before an upgrade, here's what I suggest: Head on over to the XDA Developers website, do some research, and weigh the risks of implementing some of the great work that community is doing. Keep in mind playing with custom ROMS will void your warranty and yes, you *can* brick your phone if you don't know what you're doing....
....but I've actually been far happier with my phone since I've taken the plunge.
----z
Samsung Fascinate
Android 2.3.7
Espresso Runnymede SIII (CM7), Glitch 2.6.35.13 Kernal
Logitech Tablet Keyboard

"samsung's bluetooth stack doesn't support HID and CM7 is the only ROM out there that redoes everything from scratch ENOUGH in order to not use the manufacturer's bluetooth stack)..."
Now it all makes sense....I tried out what seems like a gazillion ROMs before I realized CM7-based ROMs were the only ones that can support my keyboard.

Is there anyone who is not having a problem with their Fascinate?

Just ordered the Fascinate for a penny from Amazon. Looks like that's all it's worth! LOL. Is there anyone who has not had problems with this phone! I have not received mine yet, maybe I'll be one of the lucky ones.
Should I do the update or stick with 2.1? Do I have a choice?

2.2.1 is Froyo. The phone originally shipped with 2.1 Eclair. What is your Build number? I'm assuming it is not the ED04 (which you should avoid at all costs) since you were prompted to update.
Edit: Also, I don't know if it works the same way on the Fascinate, but on the Droid X (running unrooted stock software) you could only postpone the update for a certain period of time and then it would force the update without your approval. Broke a lot of people's X's that were previously running fine. Hope that doesn't happen to you but just letting you know it's possible.

Problems With Samsung SCD107 Camcorder

Hi, I have the Samsung SCD107 Camcorder and whenever I turn it on and enter camera mode all I see on the LCD screen and viewfinder is black. I have been told that the CCD sensor is broken. I was wondering if this is able to be repaired and how much i would cost to repair it.
-Thanks

Hi matt624,
The problem with your viewfinder and LCD screen could be caused by a faulty sensor, but the only way to really know is to have a technician look at your camcorder. I would first suggest having a digital imaging expert in a Best Buy® store look at the camcorder. If they determine that there is a defect in your camcorder the Geek Squad® precinct in the store should be able to have it sent out to a service center.
If there is a defect in the camcorder it can most likely be repaired, but the real question is will it be cost effective to repair or would you be better off putting that money towards the purchase of a new camcorder. The only real way to know would be to have a technician determine what is wrong, and get a quote on how much it would cost to repair. It would be impossible to guess the cost of the repair without a conclusive diagnosis.
Thanks for posting,
Allan
Community Connector
Best Buy® Corporate
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Massive problem with audio interface

Hi there.
I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.
Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.
What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.
Do you have an idea?
I appeciate your help,
Adrian.

same problem with my imac late 2012 27" 3.2ghz i5 and the motu ultrilite. up to now i have no solution for this problem. the worst i can't use them never before. since from the first day. i attempt everything. from re-install to fresh install. resetting the nvram and pram. formatting the hd and make a fresh install from the operating system. using balanced audio cables and so on...but same problem all time. even my technological knowledge and know how which i have as electrical engineer couldn't help me. first i was lucky to have apple care in those situations. after get back the imac from the service provider i sadly decide nothing has changed. and they would told me it runs all fine. in meantime i testing my ni audio dj8 over usb. it's similar with the ultralite because the buzzing, clicking and noise is not so extrem as it is on ultralite. but it's here.
the curios with my macbook pro and my old imac early 2008 it runs and works fine without problems. for next week i have fixed a new date by the service provider. but then with my intercace, monitors to simulate this error and i hope they find the reason. perhaps i can tell you some news or solutions next week. i'm relly curious about it.

Massive Problem With Itunes

I haven't been able to use my ipod or itunes for months and I cant figure out why. Everytime I try to open itunes I get this message
"The folder 'itunes' cannot be found or created, and is required"
I have tried reinstalling itunes and creating the folder and nothing seems to work. About a month ago I lost everything which was on my 30 gig ipod and since then I cant get itunes to work on my computer. The only thing I can think of is that I moved the folder to another drive and now I can't find it anywhere and I don't know what to do to fix this massive problem.
Plz help me out if you can...
Cheerz

folks getting that complication where "My Music" doesn't appear as an option in TweakUI have had some success using the alternate technique from this Nigel Carpenter post:
Nigel Carpenter: re: Itunes problem

Massive problem with new Wirless iMac keyboards

Does anyone else have a problem with the new differentiation between wired and wireless keyboard? I assumed they would be the same, but have just seen that the bluetooth keyboards do not have a number pad on them.
For the way I use a computer I prefer wireless keyboards, but I am a composer and use Sibelius nearly every day, which is the main software for the music publication industry. This program NEEDS the number pad to function, which completely rules out the new wireless keyboards. So, if I get a new iMac, I will buy the wired keyboard, throw it in the bin, and then use the older white bluetooth keyboard from my iMac G5. This is a really poorly thought out design decision that did not work when they made those horrible small keyboards for the original CRT iMac, and are mostly unusable for Pro users for a variety of reasons.

yea- the new wireless keyboard, being as perfect as it is, has one con, and thats not having the 10 key option. Ten key is a needed thing, but as stated before, the wireless keyboard was tested by folks who really wanted a smaller more compact like keyboard to move around more easier, and I guess apple took out the 10 key to give it more room, however, there is a need for the 10 key, however, I dont think apple saw that much of the interest or the need. I think it works in logic, but again, its the "small things" that get this new design in some trouble.

Massive problems with BlackBerry ID/BIS/App World after provider switch

Hi,
I recently switched providers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the push mail functionality on my BlackBerry. I tried to register a new account with my new provider, which didn't work for unknown reasons. After several calls to my new providers hotline they finally suggested to reset my BB to factory default and try registering again. After the reset, pretty much the very first thing I was prompted with was the BlackBerry ID login. I used my old login and right after that, in the mail setup dialog, got the error again that there's a problem with the applications server and I can't create or login with a BIS account. I wondered how it could know my BIS account, so I did another factory reset and this time created a new BlackBerry ID. This time everything went fine, the new BIS account was created within seconds and a test mail was delivery to my device immediately. I was pretty happy, until I noticed that I couldn't restore all my data from BlackBerry Protect because of the new BlackBerry ID. Also all my apps were gone from App World, which is linked to the BlackBerry ID as well. So what I'm wondering now is
1) why is my BIS account linked to my BlackBerry ID,
2) how can I unlink it and use my new BIS account with my old BlackBerry ID and
3) if I can't, how do I get my BlackBerry Protect data and App World purchases back?
I'd prefer having the first two questions answered, because I'm sure switching providers and therefore BIS accounts is a pretty common thing, so there must be some do this right, right? I hope there's some way to fix it, because if I have to choose between "keep apps but live without email" and "have push mail and repurchase all apps", I'd probably choose Android instead.
PS: I also tried to find a way to contact RIM, so they could somehow unlink my old BIS account from my BlackBerry ID, but there's really not such a thing as "BlackBerry Support". The only thing I found was a button on the App World page for refunds etc, but even there the link was dead.
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I have no insight into if the carrier you are using should or should not be on that list. All I have is what you reported (that they can't escalate) coupled with that list...which leads me to conclude that they are not a fully authorized BB carrier. They would seem to be somehow affiliated though, since indeed you were able to set up BIS services with them. But, I do know of other carriers that are not listed...and as I recall they are something of a sub to a fully authorized carrier, and somehow provide services through that other carrier (who has the formal contract with RIM). I'm really guessing here as I have absolutely no insight into anything authoritative on this matter.
Regarding the contractually required formal support model...it works like this. You contract with a carrier for services. As part of that contract, you agree to a support model, and that support model starts with them (normally...as I said earlier, some models in some regions use service centers instead...you must review your specific documentation to know what the actual support model is for your specific contract). Consequently, all service-related support needs that you have must start with your carrier (or service center)...contractually, you are not allowed to bypass them and seek formal help direct from RIM. Hence the cost of the direct-to-RIM Incident Support system...you are electing to bypass your contract, and doing so is not "free". (There are also contracts between the carriers and RIM which further require that the carriers provide that front-line support to their end users, and provide the carriers with certain controls over some things that the end users are allowed access to...but that's just in support of the contract between you and your carrier.)
Now, in some situations (yours included, sadly), it gets even more complex. What I said above applies solely to the services you receive on your BB (voice, data, email, etc.). But, that has nothing to do with support for the device itself (e.g., warranty)...that's a separate contract, and was executed at the time of purchase between you and your place of purchase. That place of purchase (or assigned service center) is responsible for all support for the device itself (warranty, etc.). Again, this servicing (e.g., warranty) is delegated from RIM to the resellers...RIM provides zero front line support for devices, services, etc...none...all of that is contractually delegated down from RIM to various other entities (the carriers, resellers, service centers, etc.). RIM provides warranty and such, but the servicing of such is provided by others from a front line perspective...again, escalation into RIM is available to those front-line entities, but not to end users (save for the fee-based Incident Support model).
In your case, this could get quite messy. All too often, a service related issue is ignored by the carrier if they discover that they also did not originally sell the device to the end user (if they sold both the device and service, they would be responsible for all support for everything). They have a sad tendency to "blame the device" when it's really a service issue, and ignore the plea from the end user. Despicable, yes...but it happens all too often. And it get's worse...the device support entity will often likewise blame the service entity. The sad part of this bad scenario is that it's the end user who is left out in the cold with no service nor support from anyone that will actually aid their situation. Hopefully, this really poor outcome happens only rarely...but I know 100% (from reports on this forum) that it does happen more than 0%. I hope it does not come to pass for you, but I thought I'd warn you about it just in case so that you can be prepared for it.
All in all, I think what I'd suggest is that you press 1udn1 for support and escalation on this. Get them to tell you why they have no escalation path since, as far as you understand, they are 100% responsible for all of your service-related support, and that is exactly what this situation is, and they need to resolve it for you one way or another. Escalate with them to managers with them...the front line folks you reach likely won't have any authority to do anything "off script"...and you'll likely need that. Stress to them that you PAY THEM for your services and service-related support...and right now they are delivering neither to you, yet you continue to PAY THEM. Get them to reveal why they have no escalation capability...and see if they will reveal that they are sub to another carrier who does have that capability, and see if you can escalate that way.
You also may want to contact your former carrier...perhaps they did not fully release something related to your BB/BIS account, and that is what is preventing it from migrating to your new device? It is quite normal to migrate a BIS account from device to device (15 in one year, as I recall), so that one can retain their AW purchase records and such. This holds true crossing carriers...indeed, I've had one BIS account for years, and it started on one carrier and is now on a different one, and all my things are properly intact. Something is wrong "inside" preventing yours from doing so, and that needs attention "inside" to resolve for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Tens of Thousands having massive problems with Flash Playing Cityville

Literally tens, possibly hundreds, of thousands of people are having problems with FlashPlayer crashing constantly while trying to play a Zynga game, Cityville, which plays on Facebook while running the game on Google Chrome. None of us had this problem before sometime last week and now playing the game is all but impossible. Sometimes the game works for a minute or two with great lag and sometimes it shuts down right after you get the game up and running. The only message we get is that Flashplayer has crashed. We can restore the page and go again for a minute but the problem occurs time after time. Does anyone know a solution or does anyone know how to get Adobe, Zynga and Facebbok to get together and solve the problem? Most of us are just computer users and aren't computer savvy so don't know what to do.
I followed instructions on my PC and got a little more info. It seems that Windows 'sees' the program on it's initiation as a possible threat to the system and/or running too slowly. Her is some information I found but I don't know and am afraid to do anything else with it.
Heck, I can't even upload that; I'm told the file type isn't allowed. LOL Anyhow it told me that I should go into my MOTO Connect Service and manually select (with instructions) the .EXE file for the app to bee an exception to the genral DEP. I didn't do that because I was a bit timid and also never found an .exe file that looked correct. Perhaps I should be happy about that....
Anyhow, there are over 6 million people who regularly play Cityville and all of them no doubt have adjusted their opinions about Adobe because of this. Shame is that it is not likely even Adobe's problem.

If you are having issues with the Flash Player, there is a forum dedicated to it that would be a more suitable place for discussions about it...
http://forums.adobe.com/community/webplayers/flash_player

Big Problems with Samsung Series 830 SSD SATA III (256GB) and W520

Hi,
i get my W520 last week with an normal SATA 500 GB Drive, at home i changed it to a Samsung Series 830 SSD SATA III (256GB) and install windows 7 64bit pro via recovery media.
I was wondering, startup was taking very long .... from starting windows to the logon screen 1.45 minutes ... Now i tried a new recovery, same issue, tested the harddisk which is in good state.
I changed back to the 500GB Drive, startup take only 30 seconds around....
Are there any known issues?
Best Wishes
Markus
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Hi,
hope to catch all questions and some additional Information
1. RST is installed
2. BIOS 1.34
3. latest Lenovo Updates are all installed
4. latest Windows Updates are all installed
5. Clean Install i have tried, but first startup has shown the same issue
6. Tried the SSD via main bay and via multibay
7. checked BIOS for AHCI Mode
8. switched to Diagnostic mode (where can i view the report, machine goes driectly further in Booting windows)?
Machine Type is 42844MG
Core i7-2860QM (2.50GHz), 16GB RAM, 500GB 7200rpm HD, 15.6in FullHD LED BL 1920x1080 + Colorimeter, 2GB nVidia Quadro 2000M, CDRW/DVDRW, Intel 6300AGN Wireless, Modem, Bluetooth, UMTS, 1GB Ethernet, UltraNav, Secure chip, Fingerprint reader, Kamera, 9c Li-Ion, Windows 7 Professional (64-Bit)
What speaks again Samsung SSD's, at the moment it is the fastest SDD on the market and so far i've seen no bad rewiews.
I can't find any thread with same (SSD and problem) ... i have seen some SSD issues in another community thread, but not with same symtoms. I don't know where to locate, at the SSD, at W520, whereeever.
Best Wishes
Markus

Problems with samsung scd 107

I have the samsung scd 107 and can't for the life of me figure out how to transfer the footage i have recorded on mini dv to the computer. I want to edit it but can't even transfer the footage to my pc (by the way i have a vista operating system so hope that's not a problem) so someone please help me. Do I need to buy something else to help transfer.

Hi sweetsuicide,
To upload your footage to your computer so you can edit it you will need to get a 4 pin IEEE 1394 cord (also known as a "FireWire" cord) to connect your camcorder to your computer. Make sure you get a “FireWire” cord that has a 4 pin connection on one side (connects to the camcorder), and the appropriate pin count connector (4 or 6 pin) on the other side (connects to your computer). It sounds like you have a relatively new computer, which means you should only need the cord. With older computers you might have needed to purchase an IEEE 1394 add-on-card for the computer.
Directions on how to upload your footage start on page 78 of your user manual, and if you no longer have your manual you can download a copy from the manufacturer here.
I hope this helps!
Allan|Senior Social Media Specialist | Best Buy® Corporate
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