Mastercard Security Code Rejected
Hi guys,
I've been running into an issue where the itunes account management center will NOT under any circumstances accept my CC's security code which I am positive is valid..
I have an outstanding charge that has frozen my iPhone apps and I can't resolve it because I cannot get the e-commerce system to accept my security code (this is confirmed on THREE different cards I have)
Other than taking a picture of the back of the card to prove I'm entering it correctly or cancelling my iTunes subscription is there anything that can be done?
I am accessing from BC, Canada if that makes a difference..
Maria
I have the same problem. It just started recently, my last good purchase was on 12/27. Another interesting note is that I read online to change the billing address to exactly match my credit card company. I was going to see if they changed the country codes and that needed to be updated, but when I clicked the change country button, United States is not even listed. No America either.
Anyone know what's going on?
Similar Messages
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Credit card security code rejected
Why is my visa card security code rejected?
Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
Mastercard secure code / verified by visa iframe never appears on Safari
Hi, I'm looking for an answer to a problem with the verified by visa / mastercard secure code iframe when payments are submitted via Safari (for any transactional website). The iframe just doesn't come up on the website on Safari, but comes up fine on IE, Chrome, Firefox. The browser seems to goto the authenticate.com action but never returns the iframe for the password entry. The behaviour remains same in both Windows and Mac platforms. Anyone have any views on problems faced in the past and tweaks / solutions that can help with this ?
Make sure your system software is up to date.
Click the Apple menu (top left in your screen) then click: Software Update ...
Safari / Preferences - Autofill. Click the Edit button next to: Other forms. Click: Remove All / Done.
Check Safari / Preferences - Extensions. If you have any installed, turn that off, quit then relaunch Safari.
Try disabling plugins... Safari / Preferences - Security. Quit then relaunch Safari. See if that makes a difference. If it does, troubleshooting help http://support.apple.com/kb/TS3230?viewlocale=en_US -
HT1918 setting will not take mastercard security code
Trying to enter new credit card info but apple won"t take mastercard security code
See if the troubleshooting on this page helps : http://support.apple.com/kb/TS1646
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I have updated my account. I have a Mastercard as my method of payment now after switching from a Visa. My phone and computer will not retain the security code for this card, so I can't access the store on my devices. I tried switching back to the Visa card and iTunes tells me I can't use that card
The card information must exactly match the issuing bank's billing records precisely. Often this is not a discrepancy with the security code, but an address or ZIP code that is not an exact match.
iTunes Store: My credit card's security code or zip code does not match my bank's records -
HI FOLKS, Itunes keeps rejecting my security code on my debit card, saying it is not valid, even though I just recently used it to purchase on Itunes and it is the number on the back of the card. ???. Any one else run into this? ANy ideas? Thank you. Ron from Vermont.
I had the same error when trying to update my apps on my ipod touch. I tried to input my security code numerous times to no avail. I also made sure my billing address was the same as what my bank had on file. To fix the issue I went into iTunes, logged onto the iTunes store, went to account settings and reviewed my recent purchases. Turned out that I had made a recent purchase and didn't have enough money left on my credit card to pay for it at the time. I paid off the credit card, and then input my security code once more and now it works fine. I've heard that some debit or pay as you go credit cards require a minimum balance, so make sure you have at least that amount in your account.
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Have not purchased music for 10 months, in the meantime card has expired, which has £1.74 in credit on it, tried to change card details to current last 4 numbers/expiry date and security code but keeps on rejecting and brings back old card details
Try here > iTunes Store: My credit card's security code or zip code does not match my bank's records
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Has this ever happened to you?
iTunes store and my appleid account is not accepting the security code on the Visa Gift Card I purchased today... It keeps telling me the security code is not validThe Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Sometimes the issue isn't really the security code, but the ZIP code or the form of the billing address. -
I know my card is fine. I used it to to make in app purchases on my ipod just 2 nights ago and nothing has changed. I tried using it to get music on Itunes on my laptop and then I started having the problem on my ipod since the apple ID links the 2. now I can't even update free apps like gmail without my billing info being correct. What can I do to fix this? I read somewhere to click "none" under payment method and then to re enter the info, but there's no none option....
Welcome to the Apple Community.
The following article(s) may help you.
Credit card security code or postcode issues. -
I tried to buy an app and itunes keeps asking for a security code. What is a security code? I only have a password! And ID
Are you using a credit card?
http://store.apple.com/au/help/payments#creditus
Security codes
The credit card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. -
i want to update my apps on my iphone4 and when i go to update them a message keeps popping up saying "sign in to varify your acount" i sign in then it takes me to a billing page i put in all of my billing information and it says security code wrong i i have the Mastercard infront of me every time i try to do this and it tells me that i have an "invalid security code"
Might be an address formatting issue with your iTunes account records. See http://support.apple.com/kb/TS1646.
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In Itunes i'm unable to update my credit card info. It won't take the security code, but it did before. It also isn't accepting cards at this time.
the security code error is actually generic and just means the card is being rejected, double check your billing info to make sure it matches the card exactly or contact the card issuer to make sure they arent blocking it because of a fraud filter or something similar
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I keep on trying and it says my social security code is INVAILD. It wont let me download any apps or update them. If this has happened to you and you found a solution to this PLEASE I BEG OF YOU TO HELP ME!!!
IM HAVING THE SAME PROBLEM!
HERE IS WHAT APPLE SUPPORT WROTE ME!
Dear Raheem,
Welcome to iTunes Store Customer Support. My name is Jeyaraj and I am glad to assist you today.
I understand that you are unable to download the app and received a error message saying "Theres a Billing Problem with a Previous Purchase". I know how eager you are to get this taken care of and I will do my best to resolve this for you.
Raheem, sorry for the inconvenience caused and I would like to inform you that there is a billing issue with one of your iTunes Store orders and you are unable to resume purchasing with your iTunes Store account. Unfortunately, the iTunes Store has been unable to verify an authorization from your_financial_institution and has not received payment for order (my order number was here). As soon as this order is paid for, you'll be able to resume purchasing with your iTunes Store account.
Not being able to verify an authorization is a sign that something needs to be addressed by the issuer of the card. You will need to contact your financial institution to determine the specific cause of the card being rejected.
When contacting your financial institution, ask to speak with the fraud/security department. The representative will need to thoroughly review your account until they locate and resolve what is causing the issue. If there are holds on your account, those will need to be removed. Please note that your financial institution can also choose to bypass the authorization process.
Once your financial institution has resolved the issue, you should be able to pay for the order (my order number was here) and resume purchasing. If you are not able to resolve the authorization issue with your financial institution, I recommend trying to add a new credit card or redeeming enough store credit to pay the balance in full.
I hope this information has been helpful. If you have difficulty paying the balance, please let me know. I will be happy to assist you further.
Have a nice day!
Sincerely,
Jeyaraj
I HOPE THIS CAN HELP YOU! -
I've been trying to update my apps but it keeps asking for my billing info so i retype everything and it keeps saying my security code is invalid when i know its not. It is same card they had on file before and the same security code but now it wont take it and i cant update anything. HELP!
If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank. -
When trying to update my billing information to my new MasterCard, the system keeps telling me the security code I'm entering is invalid. I know it's correct. Why is it doing this?
check your purchase history, see if there has been a problem with a previous purchase, if so, you might have to temporarilyuse another gift card or use itunes gift cards
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