Material Return in Service Orders

Hi,
How the return of item/material happens in case of Service Orders which is billed in CRM
Is it like Service Order ->Service Confirm-> Invoice ->complaint ->Return
Can anybody explain with mre clarity
Regards
PK

Hi PK
Service order starts with complaint/Service Order, after the completeion of Service only Invoice raises, if the customer is deem unsatisfactory:
Request a credit, a return or a replacement
Check whether a contract/warranty exists
Specify a reference object (Installed Base Component or Registered Product)
reward points if helpful
Cheers
Manohar

Similar Messages

In DP50 Error during material determination for service order

Hi,
While doing Resources-Related Billing request,the following error is displaying..
Kindly Help
Error during material determination for service order
Message no. AD01156
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
501384
Message no. AD01156
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
Thanks,
Mohit

Hi mohit,
You need to check DIP profile setting if profile is attached to your order type or not please check this
Thanks and regards
Sachin Kadam

Report for Material Issued against Service Orders But not Billed.

Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
My Question In CRM Do we have any standard report to see Material issued against CRM Service orders but not billed. i.e. Work in progress.
Thanks in Advance,
Abhinesh

Hi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
You should try create a query using LIKP-LIPS-(joint type: left outer)-VBRK. This will connect deliveries to billing document, you can also get SO number. Please try this.
(Sorrowully I don't know which logical database would be good for you)
BR
Csaba

Automatic creation of Reservation for Service Order (Return and Repair)

Hi, Looking for your valuable help on Creation of Automatic Reservation
I am working on Return and Repair process at Plant.
1) So far
Service Notification > Repair Order > Return Delivery > Service order . has been done.
now requirement is when i am saving the service order for the Object (Fisnished Goods), in which components required for servicing of material are maintained, when i will save the order a Reservation for the same needs to be reaised to Warehouse automatically.
2) In Repair order all operation and components are not reflecting when i am selecting the line item and going to EDIT > Display Range > All Items in VA02 for which i need to do DP90.(Resource Related Billing)
Please hepl,
Thanks
SUDIP SINHA

Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
i waqnted to transfer cost of components as well..
Thanks
SUDIP SInha

Sales of Service with Service order - Material issue

Hi all,
I created one sales order with a service material (Service product) which trigger a Service order.
When I am trying to issue the material against this Service order, system shows an error "Sales order stock does not exist" in MIGO.
Please advice me to solve this issue.
Thanks inadvance,
Babu.K

Dear Pete,
Requirement Class = 203
Settings as follows
SD availability check --> Checked
Transfer of requirements --> Checked
Allocation Indicator --> blank (No consumption with customer requirements)
Product allocation active --> Checked
Requirements record not relevant to MRP --> blank (Requirement planned)
Cnfig allowed / reqd --> blank
Consumption of Config -->blank
Assembly type -> 2 (Production order, network or service (static processing))
Generate Sales Order Cost Estimate --> unchecked
Automatic start of make-to-order in background mode --> Unchecked
Order type --> ZS11 (our order type to be triggered from sales order)
and other fields are kept unchecked and blank
Babu
Edited by: BabuCS on Aug 17, 2009 5:11 PM

Classification in Service Order Component level

Hi All,
We have a requirement to maintain various codes at the component level of the service order.
At header level (Servicable Material / Product) of service order, we can do it by maintaining the material for classification and there by allowing for configuration. Can we do similar thing in component level?
If configuration at component level is not possible, is there any way that I can add 5 to 6 columns in the component tab without changing the SAP standard code?
Please let me know how this can be achieved .
Thanks in advance.
Regards,
Surya.

Hi Surya,
It is not possible to enter configurable material as components in service order.
See SAP Note 409513 (RMA: Repair of configurable material). You want to repair a configurable material in the RMA process. After posting of the returns delivery for the repair order the system generates a repair item and a service order is generated in the background. However, the generation of the service order terminates and the system displays error message IW292: 'No configurable material can be assigned to the order'.
However, I think you can use classified materials, if it is of any help to you.
Regards
Nikhilesh

Cost Elements and Cost Centers in a service order

Hello Finance Friends....
I am inquiring about something that has been happening and I can not find the answer as to how. I spoke with the finance consultant and he seems to think it is the valuation class being changed but the valuation class has not been changed at all....so here is my problem as I am at a lost...it is an intermittent problem....
I have a service order for material to be repaired by the customer...lets say coming in for Ansi Calibration with repair.
The technician will issue material to the service order for repair....if the technician does not end up using the material for repair he will reverse the goods issue and then the material goes back to stock...
in my scenerio ....when the material is issued it is under GL account (cost elelment) 5XXXXXXX. When the reversal was done it went to 6XXXXXXXX. So when the DP90 transaction is done (billing request) it gives the error for cost center XXXX cost elelment 6XXXXXXX and can not complete the transaction DP90. The error is the Material combination for DP90....this works in others....these are just one offs that it is happening to and there seems to be no rhyme or reason to why it happens... I have tried reverse the transaction to put the material back to the service order and then manually reverse myself using the original GL account number it was issued on (5XXXXXX)...however when doing the DP90 it still reads the 6XXXXXXX cost element and cost center XXX. Keep in mind that the valuation class or material type has not been changed.
Where is the GL account and Cost center being derived from in the service order? What can I check?
Thanks in advance....

Hi,
Check in T030 table for OBYC assignments and TKA3A table for OKB9 settings.
Also check account assignment tab of PO.
Best Regards,
Madhu

Service prod in service contract and service order thro RRB!

Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.Nagaraju

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

DP90 service order closing issue

Customer Service are having trouble processing several CSOs with DP90. After review we find that an A/P expense was coded to the order using the incorrect account number by a user,this incorrect coding is causing the DIP profile error message, "Error during material determination for service order".
Is there anyway to correct this? (Accounting tried making a manual entry to move them to the
correct account and tried changing the A/P entry, but neither were successful.)
Any help would be appreciated

Hi,
You need to look in the transaction ODP1. First look at the "characteristics" that is activated in the DIP profile and make a note of it, go to the Material Determination criteria. Now look at the values for the criteria in the Service order and the DIP and make sure the value coming from the service order for the criteria is available in the DIP. In essence the DIP needs to be have the values or the Set id to determine the correct Material to be populated in the Sales document.
AlexPr

Help needed regarding service order numbers

Hi,
Could anyone please help me solve this, i will award good points.
1.     The program should support a method for the user to input multiple Service Order Numbers simultaneously
2.     The output should include the following:
a.     All Service Order Line Item numbers and corresponding material
b.     Corresponding Service Confirmations
c.     Service Confirmation Line Items that have doc flow from their corresponding SO line items (and their corresponding material)
d.     Any additional work item on the Service Order that may not have a corresponding Material on the Service Order
3.     The output should list all Service Orders and Service Confirmations in separate columns with all related line items/material on the same row in the output
4.     Any line item on the Service Order or Service Confirmation that does not have a document flow to the respective other document should not have any other value on the same row
Regards,
Niloufer

Hi,
What is the version of the weblogic server and service pack you are using ?
Regards
Anilkumar kari

Issuing material to Service order contractor and tracking it

Hi Experts,
We are creating service activity PR, PO, Service acceptance as per standard SAP. We would like to issue materials to this contractor on free of cost and he would return balance material, if any.
We can reserve material for this activity and goods issue against this reservation (using movement type 221). But this material will be consumed in project.
Is there any solution for this?
Regards,
RSVRMurthy.

Hi Murthy,
From the scenario explaination I believe you make a common procurement for the project and provide it to the service executed by various departments such Electrical Instrumentation etc.
In that case create a Procurement WBS element in your project structure along with the mechanical,electrical instrumentation WBS structure.Make all project related procurements under this procurement WBS element by attaching material through dummy Internal activities(as you cannot attach material directly to WBSE).
Your department WBS element will have all the subcontractor service activities.When you want issue the material to a particular subcontractor activity,make a stock transfer from Procurement WBS element to the WBS element to which the service activity is attached(in your case 1000 M).Till now it will be in the inventory.When the subcontractor provides you the actual consumption data, make a goods issue to that service activity(in your case 800M).
In this way you can track the
1)total procurement of cable
2)Cable lying with each subcontractor
3) actual cable consumption by subcontractor
4)actual material cost realising against the actual execution activity.
But there are some points to be noted,
Hope you will be following Project stock concept, with procurement type being Res+PR for WBS.In this case the reservation will be in the internal activity under with Material(Cable) is attached.That is in the procurement WBSE.So while closing the project you have to clear those open reservation.You have option for clearing open reservations while confirming.As I mentioned earlier the internal activities are dummy, you should have a control key with cost irrelevant.
One more point to note, while issuing the material to the service activity, you have to make a manual issue as there wont be any reservation against this service activity(that is you cannot adopt details of the reservation).
regards

Material Return from 542 movement type without purchase order

HI Expert
I have a problem regaring material return from vendor through 542 mov type against purchase order.
when i transfer material to vendor with mov type 541. and after grv if we return material from vendor against purchase order.
system doesnot allow to return material against purchase order. it allows mov type 542 for returning material from venodr without pruchase order.
Suppose we have 10 quality for a component to transfer vendor we take grv and issue 5 qty through 543 move type automatically. if we want to take return 5 remaining qty from vendor against purchase order .
system doesnot allow to return component from vendor against purchase order.
but allow to return component from vendor without purchase order.
vendor stocks becomes less but purchase order still open for open quantity.
how we could control vendor's returing material with the reference of purchase order after grv.
with regards
sanjay agrawal

HI,
Are you creating return Po for subcontracting vendor with item category L.?
we used movement type 541 to send material to vendor ,now you want movement type 542 in system means take back from vendor?
I don't think so it will make work and make any sense
why you are not adjust your component with subcontracting adjustment in sap mm
check following link
[http://help.sap.com/saphelp_470/helpdata/en/4d/2b908943ad11d189410000e829fbbd/content.htm]
Regards
Kailas Ugale

Material BOM explosion in Service Order components

Hi experts,
I created a Material BOM with transaction code CS01.
Then I try to add this BOM in the component of a service order.
What I expected is the BOM to be exploded in the service order. But this behaviour doesn't occur.
Do you know what I can do to trigger a Material BOM explosion at service order level.
By the way, the BOM is not exploded after the service order (in the reservation or in MIGO).
Thank you for your help.

Hi Özgen,
Thank you for help.
Special Procurement 50 didn't exist in my system.
I created it in SPRO for the plant with the Procurement Type F (External Procurement) and the flag Phantom Item checked..
Then I created
- Material A (MM01)
- Material BOM A (CS01) with:
-- item 1 Material B (which has Spec Proc Type 50 in MM02-MRP2)
-- item 2 Material C (which has Spec Proc Type 50 in MM02-MRP2)
After that I created a Service Order (IW31)
I put Material A in the Component tab with quantity 1.
The BOM remains unexploded.
Did I miss something?

Material / Service order report

Hi all
Material / service order WBS wise report with net PO valve please suggest me t-code.

Hi,
Try with following t.codes or else go for development.
1.ME81N
2.ME80FN
3.MB5S
Regards,
Biju K

Service Order Material Requirement

Dear SAP consultants
Need to check with you guys on this matter.
I have a service order with list of components. I would like to do an advance shipment and create a quotation from it. Problem is , once the quotation is created the material requirement tab in the service order changes from Immediately to never and the whole line item is greyed out in the service order.
Is there a way, I can create the quotation without transfering the material requirement to the quotation and allow the service order to still be open ? How can I do this with only 1 quotation type .... the others should work as usual ...
Any thoughts or suggestions .. please feel free to let me know ..
Thanks
Moon

Hi Paul,
As you said "
The requirement date is calculated as follows:
1. The start date (earliest scheduled start) of the operation minus
2. The goods receipt processing time of the component and minus or plus
3. The lead time offset for the component in the order
The above values (point 2 and 3) can be adjusted to manipulate the
delivery date."
I have checked for stock & non stock item, but this calculation is not working for work orders. only i can change the date with offset. i checked material master record and change the GR processing time and planned delivery time but its not working. Do you have any idea why its not working?
Thanks.
Shahyan

Material Return in Service Orders

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