Mavericks security lock won't open

Trying to make a system change and cannot get the lock to open.
Conversely, where did the screen recording controls go in Quicktime when you record part of the screen?
http://www.youtube.com/watch?v=ubGAD-v_ODs&feature=youtu.be

Having the same issue. 
Environment:
Lenovo R61
M/T = 8934-F9U
CSS = 8.21.0006.00
Troubleshooting Done:
--Updated BIOS to current available.
--Updated CSS to version listed above.
--Logged in as a different user (with local admin rights.) and created a new local Windows profile.  Logged in as this new user, I was able to get Password Manager to launch.
-- Reset security settings using CSS application (Advanced, Reset Security Settings)
--Disable AV realtime scanning while attempting to launch mgr.
Observations =
--When I launch the Password Manager application, the system hangs for a bit, then the cursor moves to a different area of the screen.   The user of this machine has the "click to button that's in focus" setting enabled, so I assume that the app is loading but it crashes/disappears before the user is able to enter the login information to access the passwords (e.g. either fingerprint or windows password.)
-- With the Password Mgr systray icon loaded, I do get prompted to save new passwords.
I have seen that there are many many people out there with this problem but there doesn't seem to be any resolution.    I've searched through various posts (most related to Firefox 3.0 issues), but to no avail.
I suppose my next steps are:
---  Restage laptop (no way...will instruct end user to go 3rd-party app before advising him to incur that expense)
---  Uninstall/Reinstall CSS.
---  Create new profile for user, migrate all of his data and test.
I'm open to suggestions or better "next steps" then I could come up with.
Thank you for reading,
David. 

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    Environment:
    Lenovo R61
    M/T = 8934-F9U
    CSS = 8.21.0006.00
    Troubleshooting Done:
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    --Updated CSS to version listed above.
    --Logged in as a different user (with local admin rights.) and created a new local Windows profile.  Logged in as this new user, I was able to get Password Manager to launch.
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    Observations =
    --When I launch the Password Manager application, the system hangs for a bit, then the cursor moves to a different area of the screen.   The user of this machine has the "click to button that's in focus" setting enabled, so I assume that the app is loading but it crashes/disappears before the user is able to enter the login information to access the passwords (e.g. either fingerprint or windows password.)
    -- With the Password Mgr systray icon loaded, I do get prompted to save new passwords.
    I have seen that there are many many people out there with this problem but there doesn't seem to be any resolution.    I've searched through various posts (most related to Firefox 3.0 issues), but to no avail.
    I suppose my next steps are:
    ---  Restage laptop (no way...will instruct end user to go 3rd-party app before advising him to incur that expense)
    ---  Uninstall/Reinstall CSS.
    ---  Create new profile for user, migrate all of his data and test.
    I'm open to suggestions or better "next steps" then I could come up with.
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