Mavericks won't connect to UPS

New iMac.
Mavericks won't recognize Power Inspired VIS1000B ups - 'UPS' option does not appear in Energy Saver preferences pane.
Tried calling Apple support, no knowledge available .....

How about just contact support at the UPS manufacturer - http://www.powerinspired.com/vis1000b-1kva-sine-wave-ups-system-p-1781.html
They claim to provide software for that model for Windows, Unix, Linux and OS X, so it may be an instance where you actually need to use their tools instead of the default OS X facilities.
P.S. their download link is http://www.power-software-download.com

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    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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