Max download speed decreased on my line.

Question

Since the recent maintenance that BT made on their broadband service (on the weekend just gone I beleive) to "improve their broadband service" my ADSL line status downstream now reads 4,544 kpbs (capped at 0.2mbps on speed tests) When it has always been at 14,000kpbs+ since I had the line installed with no problems until this. I am a BT unlimeted customer (for a over a year with the same line and am paying my full bill for speeds that are currently only a fraction of what they have always been! I can no longer stream HD videos on the web or even watch anything on my BT vision box. Its like I'm recieving an option 1 service while paying for a option 3 service.
I called up the techys and had a 20 minute conversation which resulted in nothing except "wait 4 hours then turn off your router" as well as being told to remove my own socket cover from the wall ( I shouldnt have to do this!). I'm thoroughlly annoyed as I have jsut returned home after a night shift and have nothing to do because of the utterly abissimal speeds im getting.
Is there anyone here that can try and calrify what the problem might be please? or just tell me that my suspicions are right and BT has ruined my line suring maintenace.
Here is my ADSL line status from my router settings (that when referenced to techys seem to think I'm making stuff up...) http://screensnapr.com/v/R8SWBX.png

Answer 1

welcome to the forum
connecting to the test socket is a way to make sure your router has the best connection to the exchange and also eliminates any noise on your line from your extension wiring
looking at your stats your connection time is <24hrs is that due to the router resetting or you resetting trying to get speed backl?
I think there have been numerous disconnections in a short space of time and you are now in a banded profile (nothing to do with ip profile) and if you just remain connected 24/7 for 3+ days the banding should release automatically and your connection speed will return
if you get 3+ days on your connection time and speed is still 4544 then contact the mods to get you out the banded profile http://bt.custhelp.com/app/contact_email/c/4951
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