MAX error insufficient location information or the device is not present

Hello,
    We have been getting this error once in a while on our test system. (See attachment) Our system is running Windows 7, MAX 5.5.0f0, TestStand 4.2.1 and LabView 2010 SP1.
   To get the error to clear and the system to run we have to go in and rename each VISA to a bogus name and save it. Then go back and rename them back to what they should be and save again.
   We get this error maybe once every 3 or 4 months, but it does stop production until we get in and fix it.  What is going on and how do we fix it?
Thanks,
Steve Feeser
Attachments:
MAX Error Message.png ‏43 KB

Which program is this error occuring in? (Teststand or LabVIEW?)
   I am running a TestStand sequence and it is calling a LabView vi to set the power supply.
How long do you run the program until the error occurs? (Are you running it the entire 3-4 months?)
   The system is typically run during 1st shift each day.   Powered off at night.
What are the names of your VISA resources?
   "DCPS1" the power supply
   "DMM" the multimeter
   "FREQ-CNTR"   frequency meter
Are you referencing the VISA resources using the ASRL::INSTR aliases in your program, or something else?
   The vi specifies the VISA session.
NI recommended the method of temporary renaming of the handles, but they never gave a long term fix or root cause of the problem. When it happens we rename each VISA by adding an additional character to the name and Save it. Them delete the character and Save it again, as the original name. We do that for each VISA then the TestStand sequence will run with no problems.
Thanks,
Steve

Similar Messages

VISA: (Hex 0xBFFF0011) Insufficient location information or the device or resource is not present in the system.

I had labview software running and talking to all instruments. added a agilent E4440a psa to the GPIB bus and now my code does not run. even when i build a vi from scratch it keeps giving me this error and no communication to equipment. any ideas what happened or how to fix it??
this is the Error code -1073807343 source VISA Open in Keithley 24XX.lvlib:Initialize.vi->Untitled 1 and the error explanationVISA: (Hex 0xBFFF0011) Insufficient location information or the device or resource is not present in the system.
I opened MAX and can query all equipment.

That's quite alright. I didn't think it was offensive. Please see the screenshots attached.
Thanks a lot,
Pablo
Attachments:
DevMgr-Gral.JPG ‏175 KB
MAX-Gral.JPG ‏168 KB
MAX-PortStgs.JPG ‏138 KB

PXI error Insufficient location information

We have an HP EliteBook 8740w laptop (Windows 7) connected to a PXI chassis, via IExpressCard, using an NI PXI-8360 in slot 0. Using Measurement & Automation Explorer we can see the 8360 and the PXI chassis, but are unable to see any of the other cards plugged into the PXI chassis. We saw, once, an error in M&A that stated, for slot 2, VISA Resource = PXI7::15::INSTR (sTATUS=eRROR 0xBFFF0011 : Insufficient location information.

Hi Jim,
Did you identify the controller as “external PC” and identify your chassis in MAX? What cards do you have plugged into your computer? Do you see them in MAX? In Device Manager?
Matt
Applications Engineer
National Instruments

Trying to communicate with HP54845A using IVIscope routines and getting error 0XBFFF0011 (Insufficient location information or the requested device or resource is not present in the system).

I am able to talk to the device using the MAX tool and also using Plug & Play VIs. The device is at address 7, so I'm using the string GPIB[0]::7::INSTR. I have downloaded the latest hp345xx dll (version 3.13)and have iviscope version 3.0.2.0 installed.
Thank you for the help.

Hello,
What version of the IVI Compliance package do you have? You can check this under the software tab in MAX. Also, see the attached screenshots for a sample assignment/configuration of a logical name and a driver session. Once you have gone through the analagous steps it should work, where your resource name control in LabVIEW should be populated with the logical name created in MAX.
Repost if this isn't successful!
JLS
Best,
JLS
Sixclear
Attachments:
IVI_Screenshots.zip ‏625 KB

"ERROR 21 the device is not ready" when use dism get-wiminfo

I want to retrieve information about the OS images that are contained in a wim file.
"dism /Get-WimInfo /WimFile:d:\sources\install.wim "was typed in the command line (system manager)
but error 21 happened "the device is not ready". Actually I know little about computer and don't know how to fix it.
the log file says as follows,
2015-04-20 13:12:36, Info DISM PID=5204 TID=7720 Scratch directory set to 'C:\Users\luckiing\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
2015-04-20 13:12:36, Info DISM PID=5204 TID=7720 DismCore.dll version: 6.2.9200.16384 - CDISMManager::FinalConstruct
2015-04-20 13:12:36, Info DISM PID=5204 TID=7720 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadLocalImageSession
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Failed to get and initialize the PE Provider. Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Manager: PID=5204 TID=7720 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM.EXE:
2015-04-20 13:12:36, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2015-04-20 13:12:36, Info DISM DISM.EXE:
2015-04-20 13:12:36, Info DISM DISM.EXE: Host machine information: OS Version=6.2.9200, Running architecture=amd64, Number of processors=8
2015-04-20 13:12:36, Info DISM DISM.EXE: Dism.exe version: 6.2.9200.16384
2015-04-20 13:12:36, Info DISM DISM.EXE: Executing command line: dism /Get-WimInfo /WimFile:d:\sources\install.wim
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Loading Provider from location C:\Windows\System32\Dism\WimProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Connecting to the provider located at C:\Windows\System32\Dism\WimProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Loading Provider from location C:\Windows\System32\Dism\VHDProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Connecting to the provider located at C:\Windows\System32\Dism\VHDProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Loading Provider from location C:\Windows\System32\Dism\ImagingProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Connecting to the provider located at C:\Windows\System32\Dism\ImagingProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Loading Provider from location C:\Windows\System32\Dism\CompatProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Connecting to the provider located at C:\Windows\System32\Dism\CompatProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-04-20 13:12:36, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2015-04-20 13:12:36, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2015-04-20 13:12:36, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2015-04-20 13:12:36, Info DISM DISM.EXE: Attempting to add the commands from provider: WimManager
2015-04-20 13:12:36, Info DISM DISM.EXE: Succesfully registered commands for the provider: WimManager.
2015-04-20 13:12:36, Info DISM DISM.EXE: Attempting to add the commands from provider: VHDManager
2015-04-20 13:12:36, Info DISM DISM.EXE: Attempting to add the commands from provider: GenericImagingManager
2015-04-20 13:12:36, Info DISM DISM.EXE: Succesfully registered commands for the provider: GenericImagingManager.
2015-04-20 13:12:36, Info DISM DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
2015-04-20 13:12:36, Info DISM DISM.EXE: Succesfully registered commands for the provider: Compatibility Manager.
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Getting Provider WimManager - CDISMProviderStore::GetProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 WIM open failed. - CWimImageInfoCollection::Initialize(hr:0x80070015)
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 base\ntsetup\opktools\dism\providers\wimprovider\dll\wimimageinfocollection.cpp:76 - CWimImageInfoCollection::CreateWimImageInfoCollection(hr:0x80070015)
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 TID=7720 Failed to create the image info collection. - CWimManager::GetImageInfoCollection(hr:0x80070015)
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 TID=7720 base\ntsetup\opktools\dism\providers\wimprovider\dll\wimmanager.cpp:3248 - CWimManager::InternalOpGetImages(hr:0x80070015)
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 TID=7720 base\ntsetup\opktools\dism\providers\wimprovider\dll\wimmanager.cpp:4043 - CWimManager::InternalCmdGetImages(hr:0x80070015)
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 TID=7720 Error executing command - CWimManager::InternalExecuteCmd(hr:0x80070015)
2015-04-20 13:12:36, Error DISM DISM WIM Provider: PID=5204 TID=7720 base\ntsetup\opktools\dism\providers\wimprovider\dll\wimmanager.cpp:1928 - CWimManager::ExecuteCmdLine(hr:0x80070015)
2015-04-20 13:12:36, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2015-04-20 13:12:36, Info DISM DISM.EXE:
2015-04-20 13:12:36, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
2015-04-20 13:12:36, Info DISM DISM.EXE:
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Disconnecting Provider: WimManager - CDISMProviderStore::Internal_DisconnectProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Disconnecting Provider: VHDManager - CDISMProviderStore::Internal_DisconnectProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Disconnecting Provider: GenericImagingManager - CDISMProviderStore::Internal_DisconnectProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Disconnecting Provider: Compatibility Manager - CDISMProviderStore::Internal_DisconnectProvider
2015-04-20 13:12:36, Info DISM DISM Provider Store: PID=5204 TID=7720 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

Hi,
According to the DISMI log, it seems like there is a problem with the WIM file. However, you can try to change a location for test to check its information.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed.Help

I have an olde iMac that once I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed. Please advise as to what could be the problem. How to fix. Thanks

Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Error while trying to create a Solr collection (java.io.IOException: The device is not ready)

Hello, everyone.
I'm trying to create a .cfm document that will erase a specific Solr collection and then re-create it, index it, and optimize it.
The delete works flawlessly.
Unfortunately, creating it isn't working, at all. I get the following message:
Unable to create collection publicsearch - An error occurred while creating the collection: java.io.IOException: The device is not ready.
This is a Windows 7 server running Apache and CFServer 9.0.1 (the version before Verity was cut.) I'm not getting any more details than the one error message. Any idea of what could be causing this? I've Googled this and I'm seeing a lot of issues similar, but not quite what I have happening.
Thanks,
^_^

Nevermind.. no one bothered to inform the developer that the path to the collection AND the path to the directory that the collection is for are different on this other server.
Fixed.

Error initializing server: IO Error: The device is not ready

Hi, I copied JDev 10.1.3 on my notebook and when I tried to start embedded OC4J I get the following message:
Error initializing server: IO Error: The device is not ready
What should I do? Thanks

If I read correctly, you just copy the existing jdev installation on your PC to your notebook. That sounds like a very dubious practice to me. As seen by you in this particular example, hard-coded non-relative paths, host information, environment settings and etc begin to creep into various configuration or preference files once a piece of software go alive.
Any problem to start a new installation to your notebook?

2 error msgs while synching to I-pod touch. "An error occurred while writing to the device. Also, I-pod cann be synced, required disk cannot be found.

Two error messages appear while trying to synch to I-pod touch. "I-pod cannot be synced. An error occurred while writing to the device." Second msg: I-pod cannot be synced, required disk cannot be found."

The latter error can usually be resolved by deleting the iPod Photo Cache folder. See the following for its location.
iTunes: Photo sync creates iPod Photo Cache folder
For the former error, I would try again. Then I would reset the iPod and try again.
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next I would restore the iPod.

I have an iPod 5th gen. My audiobook playlists disappeared. They show as "on this device" in iTunes, but I cannot locate them on the device. Even the audiobook tab has disappeared. This happed after the most recent iTunes udate.

I have an iPod 5th gen. My audiobook playlists disappeared. They show as "on this device" in iTunes, but I cannot locate them on the device. Even the audiobook tab has disappeared. This happed after the most recent iTunes update.

- Delete all AB and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Audio Book (if present) and delete
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

WNetOpenEnum returns extended error code 2107 : The device is not connected

Hi All
Can you do me a favor please, thanks.
I developed a program to enumerate all domain and computers at the local network. This program works normally except
one Windows 2012 R2 windows, and WNetOpenEnum always return 1208, the corresponding extended error information
is :
Extended error id : 2107;
description : The device is not connected;
Provider : Microsoft Windows Network;
Can you please give me some suggestion , thanks.
Thanks
Regards

Hi,
Please refer to the thread below to check if the issue is caused by the Windows Firewall which blocks WNetOpenEnum function.
WNetOpenEnum wrongly blocked by Windows Firewall
https://social.msdn.microsoft.com/Forums/en-US/bb68e580-7913-40d9-86ab-5890f78113e2/wnetopenenum-wrongly-blocked-by-windows-firewall?forum=windowscompatibility
If the issue still exists, I have confired that you could ask for help from
Windows Desktop Development forum:
https://social.msdn.microsoft.com/Forums/en-US/home?forum=windowscompatibility
Thanks for your understanding.
Best Regards,
Mandy
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

TS1363 I'm trying to update to newest software, but during proccess, an error accured, now the iphone 4s wont do anything, it only shows plug into itunes. when i do, the device is not recognized by windows or itunes. any ideas?

im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

PCI DIO 32HS (6533) Suddenly giving "The device is not responding to the first IRQ level" error, and no longer functioning.

Greetings NI folks,
I'm an oceanographer, and have an sidescan sonar data aquasition computer running Windows XP SP2, and NiDAQ 7.0 (Legacy). For several years, this machine has worked flawlessly, but today, I booted it up to test the system for an upcoming job, and I got some strange errors in our sonar program. I tranced the problem to our NI-6533 PCI-DIO-32HS card. I launched NI Automation Explorer to test that the card was responsive, and when I click the "test panel", I get an error: "The device is not responding to the first IRQ level." Continue (yes/no). If I click yes, I can test the digital i/o's, but nothing happens, and all the tests fail (nonresponsive). I tried moving the card to another PCI slot, tried forcing it to have a specific IRQ that was unused by anything else, and finally tried moving it to another computer that had never been used with the DIO card. I'm still getting the error, and the card is nonresponsive. I'm at the limit of my abilities, and would like to know if there's anything else I can do, or should we send the card back to NI for repair/diagnosis.
Thanks.

Duplicate Post
Best Regards
Hani R.
Applications Engineer
National Instruments

New ipod touch, Error: "The device can not be read or written to."

I don't know what else to do!
I also have an Ipod touch that just doesn't sync. When I connect the Ipod and launch Itunes to sync, it tells me that the device can not be written to:
It just doesn't snyc at all. It's brand-new, out of the box and just doesn't work. And it's not my first ipod, so I know how to handle Itunes.
That's what i've tried so far without success to solve the problem:
* restored the touch hundreds of times, both in recovery and DFU mode and within the touch software
* upgraded to firmware 1.1.4, downgraded back to 1.1.3, then to 1.1.2. and back to 1.1.4 - no change!
* installed several different ITunes Versions and different Apple Mobile Device Services
* tried MediaMonkey BETA with Ipod Touch support (this just creates 0kb files on the touch, but it also uses the mobile device service, so i guess the failure is somewhere there)
* tried 4 different Windows XP systems with Itunes at my home and at friends (same error there as well)
* restored my Windows XP with a recovery version and reinstalled Itunes completely from scratch
* created a new user account in Windows XP and tried it with this one
* launched Itunes with Internet switched off
* used different USB ports - both 1.1 and 2.0
* disconnected all USB devices
* registered the necessary DLLs manually
* last week, I sent the ipod to Apple (they claim that everything is fine and the problem is just me and my computer and sent it back without change)
I don't have an apple in reach, so i'm not able to test it with an apple computer. There is also no apple store here in the country side of Germany.
What else can be done? I know there are hundreds, that have the same problem but I don't know any more things to try. Now i have a 300 bucks touch i can not use as mp3 player...
Message was edited by: basti007

As I said, i did that! Quote:
+* last week, I sent the ipod to Apple (they claim that everything is fine and the problem is just me and my computer and sent it back without change)+
Today I got it back and nothing changed. I tried to call Apple Germany, but after i waited over 1,5 hours on the waiting line, i gave up.

Some of the songs I have downloaded onto i tunes won't play when I select it to do so. The error message I get is "The song could not be used because the original file could not be found. Would you like to locate it?" How can I get my songs to play?

Some of the songs I have downloaded into i tunes won't play when I select it to do so. The error message I get is "The song can not be used because the original file can not be found. Would you like to locate it?" When I select yes I'm sent to a screen that has my i tunes library listed. When I select the song in question I'm asked if I would like to open the song. When I select this option I get nothing. The songs I have downloaded must be somewhere because they are listed in my i tunes library and on the screen I've been sent to. I can't the songs to play however. This is not true of all of my songs but it is true of quite a few of them. Actually, one song is too many. How do I get my music to play that seems to be locked up somewhere in the computer?

Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

MAX error insufficient location information or the device is not present

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