Media file path in IP IVR - Run external VRU script
Hi all,
I am configuring ICM script by using run external vru script which is located in IP IVR server. But, I am not sure how pass media file path from ICM script to VRU script.
Last time, I used IVR version 7.0. I set the path such as: c:\MediaServer\english. Now, I am running IVR version 10 with en_US language.
Any advise?
Thuc
Hi,
I try to your guide but still silent. Log file is:
01 15:10:42.398 ICT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=true DTMFBuffer.size=0
344389: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-PROMPT_ERROR_IGNORED:Prompt error ignored: Exception=com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loichao.wav; nested exception is:
java.io.IOException: file not found: Vietnamese\Loichao.wav
344390: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loichao.wav; nested exception is:
344391: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: java.io.IOException: file not found: Vietnamese\Loichao.wav
344392: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.FilePrompt.appendTo(FilePrompt.java:229)
344393: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.DocumentPrompt.appendTo(DocumentPrompt.java:264)
344394: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169)
344395: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)
344396: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playCompositePrompt(CMTDialogImpl.java:140)
344397: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playInitialPrompt(CMTDialogImpl.java:110)
344398: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playPrompt(CMTDialogImpl.java:92)
344399: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.dialogLoop(CMTSimpleRecognitionDialogImpl.java:109)
344400: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.run(CMTSimpleRecognitionDialogImpl.java:87)
344401: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757)
344402: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
344403: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)
344404: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.steps.ivr.MenuStep.execute(MenuStep.java:394)
344405: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
344406: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
344407: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
344408: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
344409: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
344410: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
344411: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
344412: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
344413: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
344414: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
344415: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:85)
344416: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.subinvoke(ApplicationManagerImpl.java:4658)
344417: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl.subinvoke(ApplicationManagerImpl.java:2204)
344418: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.Application.subinvoke(Application.java:276)
344419: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplication.invokeWorkflow(ICMApplication.java:154)
344420: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.invokeWorkflow(ICMApplicationTask.java:684)
344421: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.runScript(ICMApplicationTask.java:1382)
344422: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.execute(ICMApplicationTask.java:2468)
344423: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFAppTaskWrapper.execute(WFAppTaskWrapper.java:291)
344424: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
344425: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
344426: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
344427: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
344428: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
344429: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
344430: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
344431: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
344432: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
344433: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: nested stack trace is:
344434: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: java.io.IOException: file not found: Vietnamese\Loichao.wav
344435: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.FilePrompt.appendTo(FilePrompt.java:229)
344436: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.DocumentPrompt.appendTo(DocumentPrompt.java:264)
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6/11/14 3:10:17.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:10:30.000 PM kernel[0]: disk1s2: I/O error.
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6/11/14 3:10:57.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:10:57.327 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Home Videos/2013 Trip To Kate and Jason - Large.m4v to (null)
6/11/14 3:11:09.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:11:22.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:11:22.394 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Home Videos/IMG_0378.m4v to (null)
6/11/14 3:11:57.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:12:09.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:12:09.872 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Home Videos/IMG_0398.m4v to (null)
6/11/14 3:12:44.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:12:46.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:13:05.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:13:05.959 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/AAA 2.4.1.ipa to (null)
6/11/14 3:13:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:13:46.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:13:51.000 PM kernel[0]: disk1s2: I/O error.
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6/11/14 3:14:18.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:14:21.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:14:48.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:14:51.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:14:51.289 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Angie's List 3.0.2.ipa to (null)
6/11/14 3:15:16.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:15:29.000 PM kernel[0]: disk1s2: I/O error.
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6/11/14 3:15:34.517 PM secd[267]: SecErrorGetOSStatus unknown error domain: com.apple.security.sos.error for error: The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)
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6/11/14 3:15:34.517 PM secd[422]: securityd_xpc_dictionary_handler EscrowSecurityAl[580] DeviceInCircle The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)
6/11/14 3:15:51.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:15:51.643 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/AP Mobile 6.2.1.ipa to (null)
6/11/14 3:15:54.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:16:07.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:16:19.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:16:19.908 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Apple Store 120269.ipa to (null)
6/11/14 3:16:35.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:16:50.710 PM com.apple.backupd-helper[533]: Not starting scheduled Time Machine backup: Backup already running
6/11/14 3:16:53.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:17:00.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:17:00.552 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Archetype 1.6.2.ipa to (null)
6/11/14 3:17:10.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:17:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:17:35.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:17:49.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:18:01.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:18:14.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:18:28.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:18:40.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:19:03.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:19:06.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:19:18.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:19:41.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:19:43.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:19:56.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:20:11.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:20:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:20:36.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:20:48.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:21:01.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:21:13.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:21:26.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:21:38.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:21:51.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:22:03.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:22:16.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:22:28.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:22:41.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:22:53.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:23:06.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:23:19.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:23:31.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:23:57.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:24:09.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:24:22.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:24:38.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:24:50.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:25:03.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:25:15.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:25:35.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:25:47.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:25:47.887 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Bloomberg 3.0.ipa to (null)
6/11/14 3:26:01.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:26:13.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:26:13.942 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Calculator 3.4.ipa to (null)
6/11/14 3:26:26.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:26:26.509 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Camera Zoom 3.1.ipa to (null)
6/11/14 3:26:39.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:26:52.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:26:52.108 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Cards 2.0.1.ipa to (null)
6/11/14 3:27:14.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:27:17.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:27:29.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:27:29.606 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Casino 2.5.ipa to (null)
6/11/14 3:27:47.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:28:00.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:28:00.327 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Clear Day 2.6.ipa to (null)
6/11/14 3:28:14.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:28:26.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:28:39.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:28:56.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:29:09.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:29:21.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:29:34.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:29:47.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:29:59.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:30:12.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:30:24.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:30:37.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:30:49.085 PM xpcproxy[629]: assertion failed: 13D65: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
6/11/14 3:30:49.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:30:50.194 PM syncdefaultsd[628]: Fixing push token
6/11/14 3:30:52.507 PM xpcproxy[632]: assertion failed: 13D65: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
6/11/14 3:31:02.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:31:14.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:31:27.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:31:39.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:31:52.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:32:05.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:32:17.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:32:30.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:32:42.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:32:55.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:33:07.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:33:30.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:33:32.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:33:55.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:33:58.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:34:21.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:34:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:34:46.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:34:49.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:35:02.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:35:18.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:35:30.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:35:30.676 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Collection HD 1.7.ipa to (null)
6/11/14 3:36:14.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:36:17.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:36:29.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:36:29.651 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/eCardExpress 2.1.ipa to (null)
6/11/14 3:36:52.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:37:14.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:37:17.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:37:30.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:37:52.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:37:55.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:38:07.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:38:30.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:38:32.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:38:45.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:39:08.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:39:10.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:39:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:39:46.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:39:48.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:40:01.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:40:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:40:26.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:40:38.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:41:01.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:41:04.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:41:16.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:41:39.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:41:41.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:41:54.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:42:17.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:42:19.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:42:32.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:42:54.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:42:57.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:43:09.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:43:32.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:43:34.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:43:47.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:44:10.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:44:12.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:44:25.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:44:48.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:44:50.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:45:03.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:45:25.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:45:28.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:45:40.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:45:55.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:46:07.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:46:20.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:46:32.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:46:45.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:46:58.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:47:10.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:47:23.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:47:35.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:47:48.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:48:00.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:48:13.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:48:26.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:48:38.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:48:51.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:49:03.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:49:16.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:49:21.393 PM WindowServer[128]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x04280300 device: 0x7f8ef9d04e00 isBackBuffered: 1 numComp: 3 numDisp: 3
6/11/14 3:49:21.731 PM launchservicesd[52]: Application App:"System Preferences" asn:0x0-44044 pid:509 refs=7 @ 0x7fb5b9443730 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x45045 pid=513 "com.apple.prefs.backup.remoteservice"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100019/0x186b3 queue
6/11/14 3:49:21.731 PM WindowServer[128]: [cps/setfront] Failed setting the front application to System Preferences, psn 0x0-0x44044, securitySessionID=0x186b3, err=-13066
6/11/14 3:49:21.733 PM WindowServer[128]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x7f8ef9e94e00(2001)
6/11/14 3:49:21.795 PM WindowServer[128]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x7f8ef9e94e00(2001)
6/11/14 3:49:29.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:50:48.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:50:48.546 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/GarageBand 1.1.ipa to (null)
6/11/14 3:51:01.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:51:13.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:51:26.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:51:38.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:51:51.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:52:03.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:52:16.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:52:29.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:52:41.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:52:55.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:53:07.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:53:07.747 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Glympse 2.22.444.ipa to (null)
6/11/14 3:53:20.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:53:32.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:53:32.869 PM com.apple.backupd[532]: Stopping backup.
6/11/14 3:53:32.869 PM com.apple.backupd[532]: Error: (-36) SrcErr:YES Copying /Volumes/Media/itunes Media/Mobile Applications/Golf Channel 3.7.2.ipa to (null)
6/11/14 3:53:33.357 PM com.apple.backupd[532]: Copied 127 items (2.24 GB) from volume Media. Linked 0.
6/11/14 3:53:33.376 PM com.apple.backupd[532]: Copy stage failed with error:11
6/11/14 3:53:34.607 PM com.apple.backupd[532]: Backup failed with error 11: 11
6/11/14 3:55:53.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:56:05.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:56:18.000 PM kernel[0]: disk1s2: I/O error.
6/11/14 3:56:33.000 PM kernel[0]: disk1s2: I/O error. -
I can't copy iTunes media files from one external hard drive to another.
Hi, I am running the latest iTunes and Mavericks software on my MacBook Pro. My iTunes library is stored on an external Seagate 2tb hard drive and it is almost full. I want to transfer the files to a WD Elements 3tb external hard drive and have made that new volume the destination folder for my iTunes library. However, even though I have enabled read/write on both volumes and made the iTunes media folders on both shared folders, I can't copy all the files from the Seagate drive to the WD drive. It comes up with an error message that says "The operation can't be completed because an unexpected error occurred (error code -8058)". I can transfer files from my MacBook hard drive to the new volume, but can't copy files from the old Seagate volume to my MacBook hard drive; it makes the "boing" sound that indicates it is copying but nothing transfers. Files that won't copy include all music files, some video files and all podcast files. Some transferred with no problem. Any ideas out there?
Hi Limnos, thanks very much for your reply.
both external drives came preformatted for Windows but I erased each and reformatted them for Mac before using them.
i made the destination folder on the new WD drive the new iTunes folder using Advanced preferences in iTunes.
my original iTunes folder on the first drive contained all my iTunes files, as that, also, was the destination folder that was linked via Advanced preferences.
If I download new content now with the new drive attached, iTunes has no trouble finding where to place the files.
in Preferences I have both boxes checked (copy files" and "organize") that deal with copying iTunes files.
When I first attempted to copy all iTunes files from one media folder to the other on the external drives, I just did a drag and drop of the whole iTunes media folder from one to the other while both were mounted on my desktop. It started copying immediately with no problems, but as it progressed it started skipping files, each time displaying the error message I reported earlier. that included my entire Music folder. When I open, for example, a season folder that contains files that would not copy, eg, Modern Family Season 5, the episodes that won't copy are there and visible but any attempt to drag and drop them into the correct folder on the new drive results in the error message. There is no pattern to it; it will choose some episodes from some seasons but not others, and no music at all.
when I look at the "missing" files in iTunes they have the small exclamation mark that indicates the file is missing, but when I locate it through iTunes it doesn't copy the file on the old external drive to the new one. It just plays it having found the file on the old drive.
originally I had to make the iTunes folder on the old drive into a shared folder using the Get info window after either a software upgrade or an OS upgrade (I can't remember which, it was several years ago). For some reason the upgrade changed the preferences of that folder to a Read Only folder and after researching the problem found the only way to keep using the drive was to make the folder a shared one. I can't remember why and I apologise for that but it was a long time ago.; I can tell you that at the time it was necessary.
thanks again for your time; I have a good working knowledge of iTunes and Macs in general so I truly believe I have done everything according to how it should be done,, but clearly I've done something wrong! -
Can I change the file path that itunes reads my music files from?
I have about 65000 music files that i have transferrd from my external to a new laptop internal HD.
I have organised the folders myself as I use a PC and do not want itunes to organise the folders because when I'm searching through music on windows it is sorted out by artists/albums with 'the...(eg The Beatles)' under 'T' instead of 'B'.
Long story short.... Is there any way that I can keep my itunes library as it is on the external HD and copy it to the new laptops C drive, keep all the info (playlists etc) and still have the same folder structure as on the external HD?
Or, is there any way of making windows sort things in alphabetical order like it is in itunes (eliminating the 'the' issue)?The files that weren't inside the media folder on the original machine need to be copied over to exactly the same paths as they had on the source machine. See this thread for an ongoing discussion of a similar problem. See also this post on migrating the iTunes library.
tt2
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