Media sync - help

I have a couple of questions;
1) all of a sudden I cannot sync any music files. the BB software says " Music services failed to load, an unexpected error occurred" Could this have occurred when I took the 6.0 upgrade? How do I fix it?
2) I've read that I can sync my music files from Windows Media Player, but I can't get it to work. What do I need to do? I found this process much easier on my old Palm Treo.

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

When i was trying to update my iphone 4s from 6.1.4 to ios 7,its asking to change the media sync options,how can i change that option,can any one help me.........?

when i was trying to update my iphone 4s from 6.1.4 to ios 7,its asking to change the media sync options,how can i change that option,can any one help me.........?

I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback.

I am trying to update the new settings on my iphone 4s but every time I plug in to update it tells me i need to change my media sync options and I'm unsure how to do this? Can anyone help? thanking you :)

I am trying to update the new settings on my iphone 4s but every time I plug in to update it tells me i need to change my media sync options and I'm unsure how to do this? Can anyone help? thanking you

What exactly does the message say?

Desktop Manager & Media Sync NEVER have worked....HELP!

I have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)

Take a look at this KB article. See if the solutions fix the error you're receiving
http://www.blackberry.com/btsc/KB13916
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

I'm trying to update my IPAD 2 to iOs 7.1.2 but don't have enough memory to do so. In I-Tunes I'm told to change my media sync options to gain more memory, but I don't know how. Can you help?

I'm trying to update my IPAD 2 to iOS 7.1.2 but don't have enough memory to do so. In I-Tunes I'm told to change my media sync options to gain more memory, but I don't know how. Can you help?

Turn off the check mark to sync your music and also the check mark for the video. Sync the device. This will remove the items from you iPad but still keep them on your computer. Install IOS 7.1.2. Then turn on the check marks for your music and videos and resync the device.

Blackberry Media sync won't work =( Please help..

Hi.. I bought a Blackberry Curve 8520 today.. My first Blackberry and im very confused. Iv'e tried to sync my files with the media sync thingy but everytime it loads Windows shuts it down. Therefore i cant get any of my songs from iTunes on there. ANY help would be really appreciated. Im very new to this. Lol.

Hi there!
FYI -- you've posted this to the 9500 Storm forum...not usually the place for assistance with a Curve. But, don't double-post, we will have this moved momentarily to the correct place:
http://supportforums.blackberry.com/rim/board?board.id=8500
That way, the right experts will have the best visibility.
Good luck!
Message Edited by sdgardne on 09-13-2009 12:25 PM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT1657 need help changing media sync options

how do i change media sync options

The track number issue is covered here:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=8...
Sounds like the bbthumbs.dat files that get created are causing problems. You can delete them all and it will work.
Doesn't look like a way to fix this permanetly however (they'll come back next time you sync)

When I plug USB into computer, option of Media Sync, USB Only, or Charge only doesn't present itself. Can anyone help so I can sync media again?

null
Post relates to: Pre p100eww (Sprint)

Hello mhammon1212 and welcome to the Palm forums.
Have you tried to restart your Pre? To restart your Pre, do the following:
1. Launch the Device Info application.
2. Scroll down to the bottom of the page and tap Reset Options.
3. Then tap the Restart button.
Once the Pre reboots, try to use the Media Sync or USB mode options again.
Alan G

Can't get itunes onto my Pre with Media Sync

I've been trying to use the Media Sync to get some of my itunes onto my Pre for ringtones, but I just can't do it. I went though all the steps listed in the Palm Support section titled: "Use Media sync mode to synchronize photos, music, and videos through iTunes". I got all the way to step 7 and was right on par with the directions. I plugged in the phone to the USB, itunes opened up, but the screen did not look like the one in the directions at all. It was the normal screen for my itunes. When I got to step 7, my itunes never recognized my Pre as a device, and I couldn't go any further. Palm says:
Follow the steps in iTunes to synchronize files to your phone. Visit Apple’s website to learn how to sync:
Music and podcasts: support.apple.com/kb/HT1351
Photos: support.apple.com/kb/HT1678
Videos: support.apple.com/kb/HT1333
I tried the link Palm provided to Apple support, but Apple doesn't tell you how to work with anything other than a genuine ipod or iphone, so that was no help at all. Does anyone know how to do this? I'm just trying to get some **bleep** ringtones!!!! I can't even buy any through verizon because for some reason that service isn't available for Palm Pre's yet!!!!

It's really easy to manually move stuff from iTunes to your phone using it as a USB drive. Open iTunes and plug in your Palm and choose USB drive when it pops up. When the window for the phone opens, you can drag and drop songs/podcasts from your iTunes library directly to your phone. After you eject your phone from the computer you will be able open the music player and you will see the files to play..... Haven't tried ringtones (I make my own) but I'm assuming its the same.....

BB 8330 Media Manager, Media Sync hanging - not connecting...

(I just know this is treated in depth somewhere but after a couple of hours of searching, I can't find it so appologies in advance...)
I have a BB 8330 from Verizon running v4.5.0.77 - no media card.
Using Device Manager, the:
Driver version is: 4.1.0.4
Driver Node Strong Name is: oem25.inf:RIM:RimUsb.Device.NT:4.1.0.4:usb\vid_0fca&pid_8004&mi_00
Windows thinks the driver is up to date.
I am running Desktop Manager v4.7.0.32[Nov 4 2008]
When I launch DM, I can successfully Back up my BB.
On my Vista PC - When I attempt to launch Media Manager 9, it has found the files in the Library but it goes into a wierd loop where it keeps seeing the F: drive and then removes it and then resets and then sees it again - forever (or at least for the day that I left it in that loop)
I loaded the DM on another PC running XP and observe a similar behavior - it's not quite as zippy so it just looks more like a hang
To try something different, I downloaded Media Sync v2.0.0.22 and, when the BB is connected, I get the error: "BlackBerry Media Sync failed to connect to your BlackBerry device. Click Retry to try again or Cancel to disconnect." - I get the same error with and without the DM running.
Something seems sort of hinky in that, while my BB is plugged in on my Vista system, occassionall I get the lights flashing on my keyboard like someting is resetting the USB every few minutes (unrelated Vista crap?).
Please help...
Message Edited by lgrothe on 05-28-2009 11:36 AM

You are going to want to get a media card if planning to add music-ringtones-pictures-videos. Don't want to use up device memory. It'll go fast.
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Media Sync Doesn't Work for Mac

"Whether it's a specific iTunes® playlist or a random mix of tunes, it's easy to sync the music from your Mac computer to your BlackBerry smartphone."
That's how Blackberry describes Media Sync. Unfortunately, it doesn't see any of my iTunes playlists and always gives me the error "Exceeded Memory Limit" regardless of the free space available.
My Mac OS is 10.6.4 (Snow Leopard) and I have the latest version of BB Desktop Manager which has Media Sync integrated. I've seen this complaint on virtually every BB forum - has anyone managed to make it work?
I really think that this is a serious misrepresentation of the software's capabilities and I shouldn't have to resort to third-party apps after what I'm paying for the phone and the service contract.

Hey ARM77,
Welcome to the BlackBerry Support Community Forums.
There is a few things I will suggest to hopefully fix this issue for you.
1. Is mass storage mode currently enabled when you hook your BlackBerry to the Mac? If not please read KB13564.
2. Is your iTunes updated to the very latest version?
3. Verify that your media card has a sufficient amount of memory available for the playlists. To check this, perform the following:
In BlackBerry® Desktop Manager, click Device Options. On the Media tab, decrease the amount of memory that is kept free for files other than your music files.
than your music files.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Media Sync has encountered a problem and needs to close

I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.

Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

"Media Sync" and "Home Media" on the Nseries - how...

I've set up Home Media on the N79, and right now, if I try to browse to it from Windows, I get nothing. As far as Windows is concerned, there's no files being shared from it, I guess. It just loads up WMP and shows me my local library.
Now, there's also Media Sync. I've got that set up to manually sync my Captured Photos and Captured Videos to my home network, and it'll happily scan what files are available, but then when I get it to Sync, it does nothing. If I get it to show me what files are synced to the network, there's obviously nothing there, because it's not syncing anything. It thinks that syncing is disabled for all available sync-to-network file types, regardless of my settings.
So my question is, has anyone got playing to/from devices over the network with Home Media to work, or Media Sync to the network to work? Ever? I can't find any examples online of somebody who's actually used either of these features successfully. How did you do it?
Help I'm trapped in a sig factory.

Hi,
Sorry for the late reply, but I've got it all configured right, it just doesn't do anything on "Sync To". After running the wizard, my N79's still sent to "synching off" for all items in the "to home" section, and the only options outside of the wizard are:
Target devices: This just shows a box marked "synchronisation off" with a check-box which can't be cleared
Keep on phone: This just sets file size for after syncing.
"Sync From" works fine but being able to automatically back up my pics over the WLAN is more useful to me than being able to grab music automatically over the same.
Help I'm trapped in a sig factory.

Media Sync Connection Problems

I've recently purchased a Storm (9530) and have installed DM 4.7 and Media Sync (1.1.0.24) directly from the blackberry site including a clean uninstall of all RIM software. Media Sync installs, but everytime I connect my 9530 I can see my PIN but can not do anything else. The 'Options' tab is grayed out and no playlists from iTunes show up.
After scouring this site I've attempted about every remedy shown thus far. Here are some details:
- Vista Home Premium (32 bit)
- 9530 OS .75
- Run Media Sync as administrator & have compatability mode set to XP Service Pack 2
- Have wiped handheld already
- Have reformatted the media card already (both in 9530 and also on my computer in a card reader)
- Both the 9530 and the Media card do show up via Windows Explorer
- Mass Media Storage set to 'On'
- Launch Media Sync by desktop icon
- iTunes 8.0.2.20 (problem also with iTunes 7.7)
- Music is DRM-free MP3 (it does sync via WMP)
- iTunes library and music are in default locations(...user\music\iTunes)
What else could be causing this problem? Thanks in advance.

Hi and welcome to the forums!
If you have a media card plug the BB in and see if you can find it as a removable drive, this will test the cable.
Try using these USB drivers:
USB and Modem Drivers ENG (DM4.5 B13)
https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...
Please let me know if this works!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Media Sync problem

My 8320 smartphone is giving me fits! I have a new San Disk card that I put into my smartphone. I have downloaded Media Sync, but when I connect my BB to my computer, I get the following error message:
Your device is not recognized by Bb media sync. Please check that:
A media card is installed correctly in your BB device. ( I know it is because my BB now states 7.3 MB available).
Mass storage mode is turned on for your BB device. ( I have changed the settings to media card support as per the FAQ (it is ON).
So I cannot Sync my itunes songs to my BB is the bottom line.
I have BB v4.2.2.180( platform 2.5.0.36).
I have done the following actions to fix this problem:
Deleted media sync, then reinstalled it again.
I executed the fixes mentioned in the troubleshooting tips on the community support forums.
Looked at the knowledge base for similiar problems.
right now I am no closer to knowing what is wrong then when I started this journey!
Please tell me what am I doing wrong and help me fix this!
Thanks so much!

Should work on an external drive.
You should post your log. They need it to solve these issues.
Located at %appdata%\Research in Motion\BlackBerry Media Sync\Logs

Media sync - help

Similar Messages

Maybe you are looking for