Meraki MDM without Apple Configurator

Hi all,
I'm completely new to Apple devices and am having to setup some kind of solution for managing circa 40 iPad 2's on a low budget.
I've done a lot of research into the topic and can see Meraki MDM is free though has it's limitations. Looking through a few dicussions on here it appears a lot of people use Meraki and ACM in tandem. I'm not completely adverse to purchasing a Mac though I'm thinking the pros of not buying one outweigh the cons (mainly the initial cost).
What I'm trying to get to the bottom is something I've read 2 different accounts of.
When installing a VPP purchased app via the MDM, apparently there is no way of reclaiming this code unless it is supervised and removed via ACM. However there appears to be an option when deploying via the MDM to remove the app. Is that just how it sounds? That it will remove the app but not reclaim the code for a future install?
What I'm thinking of is even if we have to remove a few apps from various devices, the costs are not likely to get anywhere near the cost of a Mac. Or am I just being naive?
For information on setup. There are 44 iPad 2. 16 of them will go to Classroom teachers and the rest will be scattered around each classroom (2 - 4 per classroom). I'm thinking of using the same ID (an institution ID) and giving those details to the classroom teachers so that when I push an app and they're prompted they can authorise on the classroom devices too.
There will only be an IT Technician on site around once a week so it's important we have some way to manage these remotely. The idea of having to hook them up to a Mac individually everytime there's an update is not at all appealing.
Any thoughts and advice would be greatly appreciated.

Use VPP. Select an MDM. Read the google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
http://www.apple.com/education/resources/information-technology.html
   business site is:
   http://www.apple.com/lae/ipad/business/resources/
Excellent guide.
https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
[ original announcment -- https://discussions.apple.com/thread/4256735?tstart=0 ]
good tips for initial deployment:
https://discussions.apple.com/message/18942350#18942350
https://discussions.apple.com/thread/3804209?tstart=0
See nsdjoey writeup. See third post.
https://discussions.apple.com/message/22286109#22286109
Institutions in the USA and other contries can use the App Store Volume Purchase Program (VPP) to buy Apps.
https://support.assistiveware.com/index.php?pg=kb.page&id=54
There are three ownership models:
    *     Personal
    *     Institution
    *     Layered. combines personal & institution.
Watch this apple video on layered ownership. It education based, but that's OK.
http://www.apple.com/education/resources/videos/#ios-layered-ownership

Similar Messages

Moving VPP Redemption Codes without Apple Configurator

I work in a large Secondary School in the UK. We've just rolled out the first batch of what will be over a thousand iPads that are planned to get us to a 1:1 device scheme and I come up against a major issue.
It would appear that the VPP redemption codes can only be removed from a device if using the Apple Configurator.
Please correct me if I'm wrong but: The Apple Configurator can deal with 30 iOS devices synced through a USB connection.
In our situation we are looking to be able to manage over a thousand of these devices so as a student moves between year groups we are able to provided the paid apps required for that year. At the moment it looks like we are going to have to purchase a fresh copy of each paid for app or collect in each iPad sync it to the right computer.
Currently we are pushing settings and apps using the Meraki MDM solution but it's my understanding that none of the MDM solutions are able to offer this facility. Am I right or am I barking up the wrong tree?
Any assistance with this would be greatfully recieved

You are correct in that VPP codes can only be recovered from a Supervised device using the provisioning computer running Apple Configurator that initially installed the app on the iPad.
Apple Configurator can only *simultaneously* sync 30 iOS devices, however it can manage hundreds or thousands of devices if you wanted it to. Some schools will have a single Mac running Apple Configurator to manage all of their iPads in the entire school.
If you have a single computer running Apple Configurator and need to recover the VPP codes at the end of each year, you could Supervise all of the iPads with that one computer at the beginning of the year and install all of the apps. Then at the end of the year, you could have the students drop off their iPads so that you could remove and recover those VPP codes back into Configurator.
When you make an app available to an iPad with Meraki (or other MDM), the end user will be prompted to enter an Apple ID and password. If you are using a VPP code for a paid app, the app ownership will go to the Apple ID that redeems it. Once that VPP code has been redeemed by an Apple ID, it cannot be recovered.
For more on app ownership and deployment models, check out the iOS 6 Education Deployment Guide:
http://images.apple.com/education/docs/ios_6_education_deployment_guide.pdf
Hope this helps!
~Joe

Failure Enrolling iPads/iPhones in MDM via Apple Configurator

I'm having problems enrolling our loaner iDevices into our MDM server at my work. I'll start with the basic specs and then describe what happens.
We have a Mac Pro running Mavericks 10.9.4 and OS X Server 3.1.2.
I am using Profile Manager with 1 Enrollment Profile. It does not have any restrictions on devices with placeholders. Profile Manager is using a Code Signing Certificate. We are not currently using the Device Enrollment Program, or the Volume Purchase Program.
Now, the machine that is running Apple Configurator is an older iMac running Mavericks 10.9.5 with Apple Configurator version 1.6.
So, I plug in my 1st Generation loaner iPad Mini, and use the following Settings in Configurator:
I have a name entered, supervision on, a backup set to restore that organizes the position of the Apps that are installed, and three profiles.
     1. A Trust profile that is necessary to connect to the MDM server
     2. The Actual Enrollment Profile
     3. A Wi-Fi Network settings profile
Now, when I prepare the device, everything goes through just fine, except at the very end when it fails. The failure is a "MCInstallationErrorDomain 4001" error that looks like this:
It seems that it's complaining that the iPad isn't' activated. The weird thing though is that if I just go to the MDM website and enroll manually with the iPad, it goes through just fine. The problem just seems to be with Apple Configurator. Also, none of my Mac machines every have any problem enrolling.
Any help would be appreciated.
- Vincent

As it turns out the problem was the backup. I had made the mistake of attempting to restore an iPad 2 backup onto an iPad Mini. That does not work. I just selected do not restore backup and everything went through fine. I guess I'll just have to make a backup for each model of iPad.

ZMM to manage iOS without Apple Configurator

I am looking for some additional information or possibly someone who is doing the following with ZMM in a school or similar environment.
What I would like to do is to drop the Apple Configurator portion of my deployment of iPads and iPhones so that I only have to manage a single Mobile Management setup. I am having some problems with my deployment which is forcing me to take a second look at whether ZMM is mature or ready for what I am wanting to do. I have been running ZENworks for the PC for 10 years so have some experience in how to manage and force the devices to stay connected.
First I guess I should list what I am looking to do. - I would like to do a simple setup of iPads primarily with Network connection and then MDM enrollment (either by me or the end user). Then I would like to provide application deployment using Apples VPP setup. Part of my problem here is that I still need to keep ownership of the apps. I had to deploy Apple Configurator in the past to accomplish this. With the new VPP setup and ZMM 2.8.0 having an ability to remove VPP codes I am hopeful that I can get closer to my goal.
Here is my frustration with ZMM. Perhaps I am doing something wrong or have the wrong impression. I had issues upgrading my ZMM 2.7.3 system to 2.7.6 which require an SR to resolve. Before that time the Enterprise app would not sync even with the app running the background. This seemed to be resolved once we got the server upgraded. Fist to 2.7.6 then during that process to 2.8.0. Now the new problem is that Unless the end users keep apps closed and only run the ZENworks app unless they need the other app the ZENworks app seems to stop responding and doesn't check in with the server like I expected. I have tried to get my end users to keep this process up but that has been almost impossible with only 3 or 4 end users doing this successfully out of about 65. In my opinion it is a little much to ask a standard end user to put that much time and energy to keep the apps clean to that degree just to keep ZENworks talking correctly. As a matter of observation, most of my end users will not even try.
Another area that I haven't been able to get good traction on is keeping the ZENworks app updated. I e-mail out asking the end devices to stay updated to the latest version but again have had very little traction. My Server still shows a small group of devices running 2.8.0. I have a good chunk running 2.7.6 but that is only due to me running around updating the apps for the user. Anyone have a good strategy on how to keep this updated correctly?
I have played with the VPP app removal process but haven't had any success yet. I was able to push out the app with success but the removal hasn't had any success at this point.
Has anyone had success with pushing out a deployment for MDM like this? Any pointers or documentation you can share or even pointing me in the right direction within Novell's Docs that could be helpful? Right now I have to question whether staying with ZMM is wise. I already have twice the money in keeping it running then I do in the original purchase of the product.
Thanks
Richard

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Meraki Systems Manager vs Apple Configurator?

I see people waving around Meraki Systems Manager as an alternative to Apple Configurator for mobile device management, but it is unclear what specific advantages Meraki offers vs Apple Configurator.
There seem to be some very serious limitations, particularly with regard to backing up and restoring device images, as well as App pre-installation. The Apple Configurator stores all that data locally on the iMac's hard drive, and the images and apps to load can be gigabytes in size but transfers as fast as the USB 2.0 iPad cable can handle it.
Meanwhile Meraki claims to be wholly "cloud based", which means it is at the mercy of your Internet connection for downloading or restoring. I am not interested in dragging our Internet connection to an absolute crawl by repeatedly downloading the same gigabytes of data over and over for each "cloud managed" MDM iPad.
How is Meraki handling this, or does it just not do image backups and restores?

I just wanted to say thanks to everyone ( Gyrhead etc ) who has contributed to this thread.
Has anyone written a howto guide for Meraki or another MDM used in tandem with Configurator?
We are on year 2 of configurator. We may now add another MDM tool.
We also share the WAN load concerns. We do not want to drag our internet connection to a absolute crawl. LOL. They called it Skynet for a reason. Due to our rual location our WAN speed is highly limited. Using a combination of registry hacks and router tricks we force ios and windows7 and other tools to update only after 4pm.
FYI. I've written a howto guide for starting out cold on Configurator. See below. Cheers, J
https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?usp=sharing
Short URL below, same link
http://goo.gl/ciP8ht

Explain to Me: Supervision within Apple Configurator

I do not fully understand the "Supervise" aspect of Apple Configurator.
Does supervising a device give you Over the Air capabilities you do not have without supervision? Can you then push apps to supervised devices accross the country that you could not otherwise do without supervision?
The Apple Configurator Manual reads:
"Set Supervision to Off if you want to configure a device once with Apple Configurator. Set Supervision to On if you intend to maintain control of a device on an ongoing basis by reapplying a configuration regularly."
What does it mean by "intend to maintain control of a device on an ongoing basis"? I plan on centrally configuring many iPads and shipping accross the country. I want to have the ability to track them and it would be nice if I could have them install apps from afar if need be...
But I also read "when you configure a supervised device, you can't supervise it or sync it with any other computer running Apple Configurator or iTunes."
Does this mean that if I supervise a device and send it thousands of miles away to a teacher only to discover it is missing a few apps, the teacher will not be able to download the necesary apps?

Thank you very much. So far I've been asking about MDM in the context of a prolonged program. However, right now I am also confronted with a short term problem that I could really use your knowledge for:
I deployed 28 iPads yesterday to one location. We configured them manually and only installed 3 apps on each one, all of which were free. We did not use VPP or Apple Configurator with it, because we do not have a mac yet and are only at the beginning steps of the program.
However, those 28 iPads will now need to have potentially 300+ apps on them, and we need to send them redemption codes via the VPP.
Sending them URLs via email and requiring them to click each one would be devastatingly burdensome.
Is it possible for me to create a meraki account on my PC, have my teacher "enable Systems Manager on his devices" allowing him to "securely connect to Meraki’s cloud, enabling me to deploy applications."? In other words, will Meraki be able to use VPP codes and send entire packages of apps to all 28 devices without Apple Configurator? What would the teacher have to do on his end on his iPads?

Apple configurator + wireless management

Can I manage an Apple Configurator ipad cart of 32 ipads wirelessly using Apple server?

Hi Simon,
A device must be Supervised in order to take advantage of all of the restrictions available to MDMs. To the best of my knowledge, Apple Configurator is the only tool that can "Supervise" a device. Once Supervised, then an MDM like Profile Manager can take advantage of all the restrictions and settings available for wireless management.
(from page 19 of the iOS 6 Education Deployment Guide)
Additional settings and restrictions are available to Supervised devices running iOS 6 or later. Once a device is Supervised these restrictions can be configured via configuration profiles that are delivered via Apple Configurator, MDM or manual download. These restrictions include:
Single App Mode - Locks user into a single, specified application. If powered down, the specified application will launch at boot. Consider using MDM to enable and disable this setting for dynamic control.
Global Network Proxy for HTTP - Routes most all device web traffic through a specified proxy server or setting. This setting is applied across all Wi-Fi SSIDs and cellular networks. Install this setting via Apple Configurator in a non-removable profile for strongest enforcement. Consider using a PAC file for greater flexibility with this setting.
Allow Removing Apps - Disabling prevents users from removing apps from the home screen.
Allow Use of Game Center - Disabling removes Game Center icon from the home screen. Use this setting in conjunction with disabling both Allow multiplayer gaming and Allow adding Game Center friends to completely disable Game Center on supervised devices.
Allow iMessage - Disabling removes Messages icon from the home screen.
Allow iBookstore - Disabling prevents access to the iBookstore while allowing use of the iBooks app for reading books and PDFs.
Allow iBookstore Sexually Explicit Content - Allow prevents access to adult content from the iBookstore.
Allow Configuration Profiles Installation - Disabling prevents users from manually installing configuration profiles directly on the device, which includes enrolling in an MDM server.
Is there another way to "Supervise" a device without Apple Configurator?
~Joe

Meraki MDM, Apple Configurator & Apple ID Passwords

Currently I am using Apple Configurator to manage my school's iPads. Pusing profiles, settings, and of coarse apps (both free and purchased? VPP codes).
Ok have been trying to figure out a way to use an MDM solution to manage everything so I don't have to physically plug them into the dock of the computer that is using Apple Configurator.
I found Meraki MDM, signed up for the free account, took care of all the push certificate stuff, and even installed the Meraki Management Profile through Apple Configurator on some test devices.
Through Meraki's control panel, pushed out a free app to the devices.
Here is my problem and question: Is there any way I can use an MDM solution WITHOUT having to use an Apple ID and Password to install a pushed update? If it can be through Meraki, that would be awesome since it is free. I am just weary of either:
A- Having individuals (teachers or students) using their personal Apple ID & Password. I don't want their stuff being associated with a school device.
B- Passing out the generic School Apple ID & password.
I know I can make a free Apple ID using a bogus e-mail address, but I think worst case scenario with this stuff- I don't want a student to have access to this account and password and start messing with it or even give them the ability to change the password. I know that 99% of students won't care, but there is always that 1%.
Anywho, if anyone can let me know if this is even possible or prived some links to specific show me how it can be set up using either Meraki or Apple Configurator. Or if there is another way to do this using another product, please let me know. The key here is not having to having to use an Apple ID & Password to push out Mobile updates via the MDM.
Thanks!

Hi Mr_Shul,
Your question addresses a feature that many of us want Apple to support...the ability to wirelessly distribute apps to school owned devices without requiring end user authentication. However, the process you are asking for is currently unsupported by Apple and most MDM providers. The only supported way Apple currently has to distribute VPP codes tied to one Apple ID is through Supervised devices in Apple Configurator. That being said, there are some unsupported workarounds that can "technically" make this possible depending on the MDM provider you have (Meraki is not one of them). Unfortunately I can't discuss that here. Check with other MDM providers to see if they can point you in the right direction. You may find a solution that will work for you.
Hope this helps. Good luck!
~Joe

Apple configurator and paid apps without VPP codes?

Is it possible to use the Apple Configurator to install paid apps by using Gifted apps?
We cant use VPP as it is not available outside the US and iTunes support suggested the following:
"Create separate accounts for each Apple ID, and there should be one designated "Purchasing account", which can purchase all of the necessary apps as gifts, and then the redemption codes can be sent to the correct Apple IDs"
Does anyone have other workarounds for this situation in case this is not possible?
Thanks.

Hi Lesli,
You could use an MDM solution like Meraki Systems Manager (free) http://www.meraki.com/products/systems-manager/ . Purchase VPP codes for your 1:1 teachers. Add the VPP codes to Meraki and distribute to teachers. That way the teachers wouldn't have to tie back to the AC computer. Meraki (and other MDMs) can do things wirelessly.
You could also email VPP codes to the teachers and have them redeem the codes with their own Apple IDs.
But to answer your question, yes you should create a separate VPP order for carts vs your 1:1 teachers.
Hope this helps!
~Joe

Apple Configurator and MDM

Have 25 ipads to setup in a college environment with apps to be installed of course.
Am I right to assume that if using apple configurator on a mac to do the initial setup, create backup and restore to other ipads that if supervised is used, only that mac can be used to make changes ?
Also, we are implementing the web-based Mobile Deployment Solution called Meraki whereby apps can be pushed out by this.
If using apple configurator to do the initial setup, will this affect Meraki MDM in anyway ? i.e. removing or adding apps or anything else ?
I have to update the IOS on ipads to latest version. I've been told that I need to use Apple Configurator for the intial setup and then college can push apps via Meraki. I have never done this before, but been reading up and have read about push certificates and VPP. However, another question I would like to ask is, if I don't setup the VPP on the mac, can it still be done via MDM and do apps need to be downloaded onto the mac. All very vague. If using apple configurator and then selecting to install apps, can these just be downloaded from the app store instead of itunes. I'm trying to think of the best way to go about this, or whether to just update IOS on each ipad and then push apps via MDM, or install apps via apple configurator and restore to all ipads via a backup. Confusing !

"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
http://images.apple.com/iphone/business/docs/iOS_Enteprise_Deployment_Overview_E N_Feb14.pdf
Quick overview of zero-touch MDM enrollment
http://www.apple.com/education/it/dep/
Use VPP. Select an MDM. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
    http://www.apple.com/education/ipad/resources/
    scroll down after all the pretty picture. Click on the words "For It".
    business site is:
    http://www.apple.com/lae/ipad/business/#browse-it-resources
    If necessary, scroll down until you see the Browse IT Resources button. Click on button.
Joe Rowe's Excellent guides
IT managers who are new to configurator and managing a cart of ios devices:
      https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
         [ original announcement -- https://discussions.apple.com/thread/4256735?tstart=0 ]
Quick help presentation for students:
     https://docs.google.com/presentation/d/18937JdleX2gymtSb8zfbDczV-76BdR2DIfCV9eJi yOE/edit#slide=id.g1b776944_0_224
good tips for initial deployment:
https://discussions.apple.com/message/18942350#18942350
https://discussions.apple.com/thread/3804209?tstart=0
See nsdjoey writeup. See third post.
https://discussions.apple.com/message/22286109#22286109
Institutions in the USA and other countries can use the App Store Volume Purchase Program (VPP) to buy Apps.
https://support.assistiveware.com/index.php?pg=kb.page&id=54
"Deploying a great quantity of iOS devices means creating a great quantity of Apple IDs. This script allows automated Apple ID creation from a spreadsheet."
http://www.enterpriseios.com/wiki/Apple_ID_Automation_Builder

How can I add an iPad to Apple Configurator without losing the user's settings, folders, etc?

When attempting to add an iPad that has already been in use (for some time) by a particular user into Apple Configurator, I end up having to either wipe the iPad entirely as if it is a new iPad, or restore the user's settings and configuration from iCloud during mini-setup. It seems to be one choice or the other.
Is there a way to add the "old" iPad into Apple Configurator for management purposes yet still be able to restore the user's settings from iCloud? That is - items like: folders, pictures, email settings, app data?

nsdjoey wrote:
theAntioch wrote:
This isnt true. Connecting an unsupervised device to configurator and supervising it will wipe the device, there is no way around that. You can attempt an iCloud restore from here, but anything not backed up prior to supervising the device will be erased when supervising it. I have never tried to restore data from an unsupervised iPad so I have no clue if everything will come back.
Let me clarify... You can successfully restore an iCloud backup of an unsupervised iPad to a new (i.e. different) iPad and have it Supervised with data intact. The process below will allow Configurator to Supervise a device without wiping it when an iCloud backup from a different unsupervised iPad is restored to it.
Try it… Get 2 new unsupervised iPads… we'll call them iPad "A" and iPad "B." Take iPad "A" and install a few apps, take a few photos, change the background, create a new document in Pages, etc. Run an iCloud backup of iPad "A" using your Apple ID. This is our unsupervised backup of iPad "A."
Now take new unsupervised iPad "B" and start running through the setup assistant. When you get to the restore screen, choose to restore from iCloud backup. Log in with your Apple ID. Select the backup for iPad "A." The backup will restore and then the iPad will restart. Once it restarts, you get to a "Hello" screen on the iPad. At this point, plug the iPad into your Configurator computer. On the Prepare screen, turn Supervision ON and select "Don't restore backup." Click Prepare.
Configurator will not wipe the iPad. It will run through the supervision process but not wipe it. Once complete, you'll see that iPad "B" is now exactly the same as iPad "A", but if you go to Settings -> General -> Profiles on iPad "B" you will see a Supervision profile installed.
The key here is to use a different iPad from the originally backed up iPad. You can't restore the backup of iPad "A" to iPad "A" again and supervise it without wiping it. But you can take the backup of unsupervised iPad "A" and restore it to iPad "B" and retain apps, data, and settings of iPad "A" but with the Supervision profile.
Hope this clarifies things!
~Joe
I see where your going with that. I dont have any way to reproduce this scenario in my environment, but I will take your word for it that this works. I have only ever plugged in an unsupervised device to configurator and gone through the setup, which always wipes the device. If your saying theres a way around that you should give that a shot OP.

Why I can't import iMovie into Apple Configurator without asking me for more codes. If iMovie is free, and I upgraded the latest version and to Yosemite.

Previously, our school bought a number of codes for iMovie. One of our MacAirs that supervises some iPads through Apple Configurator showed that it was free. However, another Mac Air did not saying that I needed to import more codes. I upgraded everything, software, iMovie in iTunes, and Apple Configurator. Everytime I upload iMovie into Configurator it shows I only have 2 codes, while on the other MacAir, it shows it as free.

Can I import photos from iPhoto ('08; 7.1.5) into latest version of Aperture without upgrading my iPhoto to the iPhoto '11 version?
To elaborate a bit on TD's answer:
You can import only folders of images or selected image files that have been exported from older iPhoto libraries, not the libraries themself.
Aperture 3.4.5 cannot work with iPhoto Libraries that have not been upgraded to iPhoto 9.4. or later at all:
You cannot open them in Aperture:
And you cannot import them as a library to create an Aperture library from the older iPhoto Library.
Without upgrading to iPhoto '11 your only option would be to export your original images and the edited versions from iPhoto '08 and to import the folders of images into Aperture. That would be a lot of work, a waste of disk space, and break the lossless workflow. You will clutter your Aperture library with duplicates (version and edite image) that are no proper original-version pairs.
For a smooth transit from iPhoto to Aperture I strongly recommend to bite the bullet and to upgrade to iPhoto '11 to upgrade your iPhoto libraries to the new version 9.4.3 to preserve all the previous work - albums, books, ratings - you have done in iPhoto.
Aperture 3.3: Using a unified photo library with iPhoto and Aperture
Regards
Léonie

Used Apple Configurator to install free MDM app on unsupervised device - How will it update?

In hopes of cutting down deployment time, I am testing Apple Configurator to pre-install our MDM app (Worx Home by Citrix) on the iPhone/iPad. The devices will be unsupervised. I've searched through the documentation and can't find an answer to this question/scenario:
So I installed this App using my MacBook/Apple Configurator using my own Apple ID. What happens when the Worx Home app is updated and the end-user goes to update it? Will they be prompted for my Apple ID password?
If so, that seems a little bit... uh... short-sighted by Apple and very enterprise-unfriendly. There needs to be a way to pre-install a free app, such as an MDM product app, and have the end-user tie that app to their own Apple ID either when they open the App for the first time or update it the first time.

Wait unti the app is done downloading in your iTunes. Then go back to your VPP account and down load the spreadsheet again and upload into configurator. The process is a pain, but the only way it works for you to get all of your codes into configurator.

Apple Configurator refresh is removing MDM profile

I have noticed that with Apple Configurator 1.4 and IOS 7, every time I refresh an iPad, my MDM profile is removed. Has anybody else come across this? does anybody have a solution?
I have confirmed that the Apple Configurator preferences are set to NOT remove profiles that Configurator did not install.
Thanks,

configurator 1.4. is bugged. Here is the notes from my apple support call.
"I am adding impact with our engineers for you regarding two known issues:
- Enrollment profiles for MDM being removed upon refreshing a Supervised device
- Paid apps changing to "Free" upon importing an App update"
Not really impressed that they threw this out there with these bugs.. I mean really.. that's two things that 3/4 of your customers that use configurator are going to use.

Apple configurator vs MDM profile

Hi All
I am new this community . I have a doubt about Apple Configurator profile vs MDM profile .
Through the Apple Configurator forbidden the camera and using the MDM would like to re-enable it. Is it possible? Will it work this way? Is the MDM able to override the PASSWORD PROTECTED configuration profile from the Apple Configurator?

both are not my expertise and I am unable to tell whether you want to deal directly with your mobile device or the remote management thereof
give more details so tha we may get you to right forum, as this is posted in Using ASC (how do I use this forum?)
Quoted from  Apple's "How to write a good question"
To help other members answer your question, give as many details as you can.
Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
Describe the problem, and include any details about what seems to cause it.
List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
From ChitlinsCC: "Keep It Short and Simple" - Take your time...
regards
CCC

Meraki MDM without Apple Configurator

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